NorBella Senior Living - Prior Lake

Rick

We toured NorBella Senior Living - Prior Lake. Everything else was similar to the other place, but they were a more active community, and my uncle isn't an active guy. I also don't think the bathrooms were as nice. It was farther away from my house, so it just didn't quite fit our needs. They were everything I expected.

Sueann

I've already visited NorBella Senior Living - Prior Lake, and that one would be an option. I'm very impressed with that one. It was the executive director who was there and toured me, and she was very good. It's all connected and so she took me through the whole community. She showed me memory care and assisted living because I wanted to see both. It's a smaller facility. What I did like was when I asked her what's the experience level of their staff, and she said most of them have about 10 years experience, and there's a couple that is only 3, but they screen them fairly well. I saw the clients in the memory care, and they seemed very happy, and they didn't seem grumpy. That's impressive, too, if the patients are all together, and the staff was intermingling with the patients, which is something that it's good to see. They don't just put the patients in chairs and let them sit there and not even talk to them. The staff who took me around was very knowledgeable. NorBella is kind of hidden off the main road, so you've got to have the address and you've got to know where you're going. There is no signage on the road when you turn off the main road to find it. You have to follow your GPS because it's kind of down and behind, which is good. It looks more rural, which is nice and more relaxing for a facility. It isn't that hard to find, but if you're just going to go by signage on the road, you're never going to find it because it's down and behind.

Bonnie

My dad chose NorBella Senior Living - Prior Lake. It is a very small, intimate, pleasant environment that makes him feel welcome. The rooms are like a four-star hotel room, it's just very, very appropriate for his needs and very pleasant. The staff is all very helpful, kind, and considerate and they have reached out to me when Dad has had issues. They are very helpful. Dad has had some concerns that have required some special attention with a medical issue, and they have responded well to him. I thought the food was tasty, Dad said he preferred the other place but it was for me. He said when he walked in, that he is blind and deaf legally, that it was a beautiful place and that he liked it. That was his first comment, so I thought that was pretty sweet. I've enjoyed the food and I've eaten off of his plate because he isn't eating it. He can't cooperate with the activities but they have a gentleman coming in with a couple of dogs every other week, and that brightened up my father's day. They have a TV room, the dining room is quite beautiful, and they have a spacious patio at the back. Overall, we're very pleased.

Provider Response

Corisa

My grandmother has moved into NorBella Senior Living - Prior Lake. We chose it because of the location, and it was new, but there was enough clientele there. It reminded me of grandma when I walked in. Everything's updated, everything's new. It's really nice. It looks homey, it's really good. The staff, the ones that I've met, I know that they are really helpful, and they have a lot of positive attitude. They have gone above and beyond for my grandma. She had a hard time moving. They have activities every day of the week, Monday to Friday, and laid back on the weekend. But they have the activities director. They have bingo, going out on outings at the nurseries getting flowers. When I brought her in last Wednesday, they had a barbecue, and it was very good. They have chefs. My grandma loves the food, she's eating really good. It's just that, all of it is expensive.

Provider Response

Jennifer

We toured NorBella Prior Lake for my father-in-law. We toured the assisted living, and we did not go into the memory care area. I was very impressed. My mother, who is 85, and also shopping, was impressed with it. It was clean. There was a lot of general area seating for big groups and for small groups, which she liked. The rooms were like a college dorm room, but they were fine. We liked the fact that it looked fresh, and it was a very welcoming environment. They have the room set up nice. It's hard to envision how my personal effects would be in it, but they were clean. I was impressed at how big the bathrooms were and the fact that assisted living comes with the kitchenette. So, it seems more like an independent living more than I expected. The building looks structurally sound. It was clean, it smelled fresh, and the location in the prior lake was lovely. The dining area was not a cafeteria-style. It felt like a homey dining room that people would feel comfortable sitting and eating. When we walked in, it was impromptu. We're just going to stop and see if they'll give us a tour. And she was welcoming and informative. It was not a hard sales pitch, which was very pleasant. I would go with the four as a score only because of the location-based on where the rest of the children live.

Provider Response

Carol

My mom moved into NorBella Senior Living - Prior Lake. It is brand new. It is a small community, and there are only 15 people in the memory care facility. They have chefs on site that cook the meals. They have a portable piano, and some of the people that are in there know how to play it. So other people go out there, sit, and sing together. They have a woodworking place where they can do woodworking stuff. They also have a patio outside that they can go out and sit. The staff members were very helpful. If you ask them anything, they always tell you. They also wash their clothes twice a week, give them showers twice a week, and they change their bedding once a week. From what I've seen in the meals, they look excellent. The dining room is very nice. They have a fireplace by it. The men usually sit together, and the women sit together at tables. They seem to keep them interactive with each other.

Provider Response