Villa at Osseo

Debra

I am in rehab at The Villas at Osseo, and I like the PT. However, it's a very old building that is falling apart. The air conditioner is taped to the wall. It's got tape all around it. The staff I would say, runs the business. If you ask, "Can I get up for the day and put me in the Hoyer to get in my chair? ", you're told that you will not get back to bed until 6:00 because we don't have time. The room is just a regular bedroom size. The bathroom is shared with the next room. The dining area is big and not always cleaned between meals. Unless you're here strictly for rehab, don't come.

Sunshine#1

Rooms were fine Food was ok Staff was good for the most part Care was good

TJL1

My father was in the nursing home part of the facility. Disgusting! He needed help eating and they didn't help. My mom would show up and his food try would be up against the dresser with the lid still on. He fell a few times because they had no bed rails and it took them over 1/2 hour to get him up one time and did not use a belt or lift of any kind. Nursing staff would leave other residents meds in his room. His oxygen tank was out of reach when he needed it. They left him in dirty clothes, didn't change his diapers in a timely manner and the list goes on and on....Do not use this facility. I complained to the MDH who did a visit to the facility and since they are announced of course they didn't find anything that fell below standards even though they never asked me for video or picture proof which I was willing to provider.

Joann

My husband was at Villa at Osseo. He was there for three or four weeks. I'm so disappointed in them. How they treated him, was just terrible. There was a couple of staff that were OK, but some were terrible. They got terrible food, too. Medicare paid for it, and the girl that interviewed me said that it was $300 and some dollars a day. But he didn't get any care.

Sue

I did a tour of Villa at Osseo. It looked clean, and the people were very friendly. We didn't spend much time there. We talked to the staff. They were very helpful in trying to fill our needs, if we decided to use their facility. They were very accommodating. We came unannounced, and they found time to sit down and talk with us. They shared our concerns with other staff to see about whether or not my sister should move there. It looked very adequate. I did not really see a courtyard there; we weren't there very long. They seem to have good facilities. They do have a separate section for transitional care; I'm assuming they have the equipment and stuff back there. The front desk area seems to have a lot of boxes and stuff cluttering it, but otherwise I didn't think it was bad. Its location was convenient for the family. It's right off the main strip, so it is by the businesses. The hospital is probably a few miles away to North Memorial. I live in a 55+ community, and I know that all the residents that go to the hospital, go to the Villa as a transition before they come back to their apartments.

SG

My mom was in The Villa at Osseo. It was good, but she had a few complaints. She wasn't very happy with the food. Also, the nighttime help aides that came in were inexperienced and they weren't in any type of uniform. The young girl wore a hooded sweatshirt with her hoodie up. My mom has macular degeneration, and so at night when she called for help to go to the bathroom, this young girl came in and my mother couldn't see her, and it scared her to death. We complained about it. The therapy itself was excellent though. They have been coming to my mom's house for follow-ups and they're very good with her. My mom was in a private room. There were actually two available at that time, and they gave me my choice, which I was happy with because the one room overlooked a garden; I liked that. They have their own private dining area separate from the nursing home. There was a living room, which was very nice. Often times when people would visit, that's where we would go sit. They had a fireplace, and there were puzzles or books for any children or grandchildren that were there. It was a nice spot.