Jones-Harrison Residence

I was a patient at Jones Harrison last March, after having a second Spinal Fusion. I had been there three years before, for the same reason and it was 5* in every area. This time I had a completely different experience. Young nurses who wanted to be your buddies, only to talk trash about you with other staff members, which I could unfortunately hear. A nurse's aide who deliberately kept me awake at night. I will never know why. I felt I had a target on my back and spent much of my 16 days there crying. The food was inedible-nurses agreed. With that being said, the physical and occupational therapy was outstanding, and I would be remiss if I left out one or two nurses who were professional, followed through, and were beyond kind. So, go there for terrific therapy, but be prepared to lose weight, sleep in your urine, and just put your self-esteem and self-worth on a shelf. Pick it up when you leave and don't look back. Oh, and the rooms are lovely. Just make sure you sign no papers while under the influence of narcotics. You will be sorry.

My mother is in Jones Harrison Residence. The experience is mixed, the nursing staff is very good, and the facility is nice, but some of the staff is not very good. The room is institutional, and the maintenance is good. They can improve on lower level staff and the food.

My friend is in a nursing home now. She is at Jones Harrison. They have courtyard visits. Right now I cannot see her, but I was for a while. She was in the rehab/physical therapy type thing because she had surgery. She may be moving into long-term care now. It's excellent. She has gotten excellent care. The staff have been wonderful to her. They have been very helpful when I call them. They have been very good. The staff seem to be fine. Everybody has been very responsive to my questions, but I haven't been inside to be able to interact with their staff. They gave me all their phone numbers right off the bat. They sent me an email with all of their names, phone numbers, etc., so that was very nice.

I’ve toured Jones Harrison Residence and left with a little bit of concern. I came with my friend, who continued the tour and I didn’t, so I was waiting by the dining room and some people were coming with their walkers and wanted to go in the dining room. What I understood was that they didn’t turn the lights on until 5:30, so people had to wait before they could go in. I was annoyed. I felt that if you wanted to go in and sit down, you should be able to; you shouldn’t have to wait. I didn’t really like the views. If you look out of your apartment, you are looking on parking lots; nothing very beautiful. There is only one unit facing east, which is probably the nicest way to be facing as the sun comes up.

My mother was a resident in the assisted living, rehabilitation and ultimately, a memory care unit at this faciility. Some of the staff were extremely kind, knowledgeable and competent caregivers. Some were atrocious. Communication with my sisters and I was awful. We were rarely notified of medication changes (including psychotropics), falls or significant changes in condition. Some of the licensed staff were actually arrogant and itimidating. It really frightens me that this was one of the "best" facilities in the area.

There is a great ratio of staff to patients at this facility and my grandmother received plenty of attention. The facility is able to meet a wide range of needs of the patients; patients that need more care are one floor together and those that are more independent are located on another floor. There are also a lot of available activities such as lectures, tours of nearby cultural attractions such as zoos, and holiday parties. Visitation is simple and the staff are very understanding of visitors' needs and personal circumstances. The decor is lively: walls are decorated with the patients' personal memorabilia and artwork. There is a beautiful view of lake Calhoun and a bird sanctuary directly outside the large and colorful windows. The facility itself is surrounded by small parks in outdoor cul de sacs around the main building. The only caveat about this facility is the high rent, as evidenced by the fact that senator Al Franken's mother lived there for a time.