Arbor Oaks of Andover

Cheryl

My mother was living in Arbor Oaks of Andover. It was great before COVID. They did lots of activities. Part of the problem we had, and since that was the only one we had experience with, we didn't like the way they handled COVID, because for several months we weren't allowed to see her. It was bad for her physical health and mental health. It's a clean facility. I would say during COVID, we felt like they were a little short-staffed, and every place was. It was fine up until COVID. The staff was friendly and helpful. They did have a beauty salon that she could go to on-site, which was great for her. I think they had like a big bathtub that she could go in, arrange a time to have a bath, otherwise it was a stand-up shower, which was good for her because it's better for her. The living area was very spacious and had a nice view. It worked well for her as long as she was fairly mobile, it wasn't very good for her, or somebody that needed more structured looking after, but didn't require the full time like memory care stuff. They're great for independent living and they're great for memory care, but their in-between isn't the best. She started in independent living and transferred to assisted living.

Reviewer RC#0104c

I toured the Arbor Oaks of Andover. I really loved that place. It would have been perfect, except for the price. It was too expensive. I found that across the board, if you're a senior citizen, you gotta pay more, which isn't fair. I liked the location, the ambience of the place, and they had just the right amount of amenities, just a few. It was relatively small, I liked that, I don't remember how many units. I liked it a lot, but the price was too much for me. I'm stuck between "I'm not low income, but I don't have a lot of money either." That's a really hard place to be. The rooms were nice, light, and had a nice amount of windows. I know they had kind of like a coffee shop, but it wasn't open cause of COVID -- that would have been nice -- and they had a beauty shop.

Deb650612

I was impressed with Arbor Oaks, they had outdoor areas that were completely enclosed so that someone who was wondering around couldn’t leave the grounds. They had a library, and it was very clean. They do not use air fresheners, and that was so nice.

Caring loved one1

Arbor Oaks Senior Living was fine. They have a laundry room which is what we liked the most. The food is great sometimes and sometimes not.

Caring108540250

Arbor Oaks of Andover was a nice place. They also have memory care. We were actually hoping to get my grandmother in, but we weren't able to due to her high fall risk. The people were really friendly and very helpful, and the residents seemed to be very nice. It was a really clean, nice place. It was a small community, and they didn't have tons of rooms. Their dining room was small, and there were round tables scattered around in one area. There were some things in the layout of the bedroom like an air conditioner that we thought might have been helpful in a certain spot instead of where it was.

Caring86446350

We choose Arbor Oaks for my sister because it is very nice and new. It is also close by to where her daughter lives. It has a homey feeling. The staff is very nice and very caring. The food is very nice. She's in a one-bedroom apartment and it is very spacious. They have a lot of activities. They have exercise programs, bible study, bingo and special parties. They go out to lunch or dinner once a month at a restaurant. They took them shopping. They had some cooking stuff every now and then. I liked that she could stay in her apartment even if she ran out of money.

Caring65501350

Arbor Oaks looks really nice, and it's really open and big. I like the openness that they had. There is a big area for them to sit in and lounge near to their eating area. The hallways were big for people to pass and get through. The rooms were decent. It's a newer facility. You could go upstairs in the elevators. They had eating areas that you could come in. They had lots of games that they did with them. The dining room was very nice. I like that the rooms had a built-in shower bench, and it's very personal. The staff was really good.

Cathy35

We put mom at Arbor Oaks Senior Living, but right now she is at home. The facility is brand new and she was the first person to be staying in that room. The rooms are very nice. We also choose this place because it was the nicest looking facility. She is in their memory care facility and it such good security that they couldn’t come and go outside. They have their own area; their own dining room, their own kitchen area, and TV room. It's very, very nicely decorated and rich looking. It's very nice. They do have activities including bingo. I sat in with the meals and it was kind of weird. They have smaller meals with supper and bigger meals for lunch.

Marlene7

Arbor Oaks had only been opened for two weeks when we went there. It was very fancy. They have nice chandeliers and marble floors in the entrance way. It was a brand new facility. It was a large facility. They even have a chef that prepares the meals for their residents. It looked like they were going to be a nice place for people to live in. They did an assessment on my mom and determined that they didn't have the staff hired yet to facilitate taking care of her, so more or less, they rejected her. They did have a memory care but it wasn't up and running at that time. They had 17 apartments filled already and they said in a week, they would have 30 more. In other words, they have people moving in there left and right, so I can't imagine they would not be hiring staff. Regarding their rooms, Arbor Oaks was another facility where my mom would have had her own little kitchen and I really didn't want that for her. It was because she was not good about cleaning her refrigerator and throwing old food away. Also the room that they were going to give her was down the hall from the lunch room and even though she has a scooter that she could use, but with her mind kind of deteriorating, we didn't know if she would remember how to get down the hallway to the lunch room. So that makes us worry.