Brightview Concord River

Steve

We had lunch at Brightview Concord River and I thought the food was very nice. My mother has enjoyed it, too. I thought the grounds were beautiful. They did a phenomenal job with the outdoor space. It was exceptional. The building was beautiful. It's only ten or twelve years old and it almost seems like it's new. It was nice. They had a very diverse menu. They offered quite a selection of both specials that were available each day and then a static menu that was very substantive as well. I thought it was just a great offer. It was very impressive. They have 24-hour nursing, which I thought was very good, an on-site salon, and dining that's continuous service.

Provider Response

Linda

I thought Brightview Concord River was absolutely beautiful. The rooms were beautiful. The place was beautiful. It just was all about price range. The staff was very nice. When we were walking around, they knew the residents' names and stopped and talked to them. The residents seemed like they were pretty happy. Their rooms were beautiful. They were bigger. They were brighter and definitely bigger, but that's where the price came in. They were quite a bit more money. They had different things going on, so I think it was upbeat. They had activities going on while I was there.

Provider Response

JBower35

I selected Brightview for my Mom as it was very close to my home. My mom has Parkinson's. During my initial visit at the facility, I was told that they had several Parkinson's patients. A nurse from Brightview did an in-home assessment and we were good to go. The first night we were there, (I stayed with my Mom the first night), an Aide shoved a pill in my Mom's mouth. The food delivered to my Mom's room was usually cold. I reported this to the facility. I was advised by the staff that my Mom required a 3 person lift. I bought a lift chair and a gait belt. My Mom was recently hospitalized. When I got home from the hospital, there was a voicemail from the facility that they could not meet my Mom's level of care and gave me ONE day to find another facility for her. Now perhaps I was naive to believe the representative who made the pitch during the initial interview. She made it seem that they could handle my Mom's limitations. I also thought the whole point of the nurse's assessment was to determine if they could meet her needs. I feel that I was badly mislead and on top of that, giving someone only 24 hours to find another facility is cruel and totally non-empathetic. My advise is to question them closely before placing a parent here

Diane

My mom moved into Brightview Concord River. Pricing was transparent, so we've been paying what they told us. Everybody has been very nice, my mother has had to adjust to going there, but she likes everybody. She said the food is excellent. My whole family is very happy. They have bingo, they go out now that the COVID restrictions have been lifted, they have a small bus that they go out into. They've gone out to eat, they've gone sightseeing. It seems like once a week they have a live band, just yesterday they had a car show there with a lot of vintage cars, and I believe the public has been invited, there were a lot of people there.

Provider Response

Robert

We chose Brightview Concord River for my mom. It had good price, good community, and caring staff. It checked a lot of our boxes, and it was reasonable on the prices. I saw both care levels: assisted care and memory care. We liked the quality of the environment, the community services, where it was located, and the care level that I observed from the staff. I saw the staff in action. The room was really nice. The place was clean. I had a two-hour tour and spent most of the time talking to the director, but it seemed very clean and an organized.

Provider Response

Virginia

My mom moved into Brightview Concord River. Before that, I was able to tour this place. The experience was very pleasant. The people are extremely nice and helpful. The place is beautiful, too. The rooms and apartments are very, very nice. My mother's very happy with her room. I know a couple of the cooks; one is my daughter-in-law, so I know the food is good. They are both very good cooks. The place is kept very, very, well. It's very clean. The staff is right there for you at every turn. I actually have not yet visited my mother since she's been there. I'm waiting for some test results to come back, but I know she's in great hands. I'm very, very happy with my choice. They have all kinds of things, especially if they're hearing impaired. I can't remember the program they have, but everybody puts on headphones and they dance around the place. They make it fun.