Benchmark Senior Living at Billerica Crossings

Offers Assisted Living and Memory Care

22 Reviews
20 Charnstaffe Lane, Billerica, MA 01821
Call (800) 385-2527
Benchmark Senior Living at Billerica Crossings (800) 385-2527

Reviews of Benchmark Senior Living at Billerica Crossings

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Assisted Living Reviews for Benchmark Senior Living at Billerica Crossings

December 08, 2020

By Walter

I visited this facility

We went to Benchmark Senior Living at Billerica Crossings. Everything was excellent, we were greeted at the door, the girl took us through all the things, we went through every aspect of the place. It was the time of the COVID, but we thought we saw everything we needed to see. She was very informative, very pleasant, and it went great. The place was nice.

February 10, 2020

By Donna

I am a friend or relative of a current/past resident

My father stayed at Benchmark Senior Living at Billerica Crossings. The layout was good. It was very welcoming and homey. The staff that had been there long term was very committed and very caring. The dining area was okay. He never complained about the food, but it was industrial cooking. There were lots of activities offered, and the activity coordinator was very lively, engaging, and committed to the residents.

November 02, 2017

By Mike

I visited this facility

Benchmark Senior Living at Billerica Crossings looked very nice inside, but when we went to the memory care unit, it was a little depressing seeing the people sleeping and just watching TV. I was only able to talk to the director and he knew what he was talking about. The place looked very clean and it would be an ideal place for seniors. I was impressed.

November 26, 2016

By Lady Nurse

I visited this facility

Benchmark was lovely; there's a beautiful level for the normal people, and there's the jail for people with dementia, but I did not find Benchmark to be a jail. The upper floors were very nice and clean, and people were treated with respect. They had chairs, flowers, and pictures, and it was very similar to downstairs, but more controlled. The tour person was lovely and she still emails me and invites me to talks. She's a very good representative of Benchmark.

September 11, 2016

By Rosanne726762

I am a friend or relative of a resident

Billerica Crossings is very clean, the staff is very nice, and they work with you as a team. If you have a problem, you call, and they get right back to you. We ended up putting my father there, and he got in at the end of June. It’s good so far, and we’re very happy with them. What stood out was how the staff tried to get them involved in activities, and they do day trips. They have a lot of get-togethers to get the family together with the residents.

February 24, 2016

By James124536550

I visited this facility

I like that Benchmark has a family feel, and the staff is cheerful. They have music, games, and some light exercise. They serve three meals a day, and my mom does not eat snacks because they feed her very well. They have an internal service, plus she had in-house care for a while during the transition.

Provider Response

Thank you for sharing! Caring for seniors is not just our purpose, it's our passion. Please feel free to call if there is ever anything we can do for you and your family.

February 11, 2016

By Mary Jane4

I visited this facility

Everything at Benchmark Senior Living at Billerica Crossings was perfect. The rooms were spacious. The staff were perfect too. I have nothing bad to say about this facility.

Provider Response

Thank you! Please call us if we can be of assistance to you and your family.

November 11, 2015

By Pat114883450

I visited this facility

My in-laws moved into Benchmark Senior Living, and we are very pleased with it. It's a very homey environment. The residents are out of their rooms to stay engaged with each other and are happy. We had a really good feeling from the start. The staff is outstanding, very patient, and take a lot of time with us. They were very thorough in answering our initial questions and concerns. They are always available to jump into whatever is needed. We are amazed by that. The food is great. There is so much social activity, and they have a wonderful activity's director who engages them. They are really settled in and are very comfortable with the facility.

Provider Response

One of the many benefits of being a senior living company is the ability to create moments that wow our families. Thanks for your kind words! Please contact us if you ever have any questions or concerns.

December 29, 2013


I visited this facility

Billerica Crossings looked like an old farm house. I like the facility because it was a little smaller and not so spread out as some of the other places, plus its only one floor and I liked that. The staff were very good.

December 20, 2013

By LovelyDaughter0000078

I am a friend or relative of a resident

After my mother passed, my father was quite depressed and lonely. My sister and I both went up and took a tour of Billerica Crossings. We found it to be very nice. My dad had his own little apartment. The rooms were great and they kept them very clean. The food was excellent, too. We even had dinner with them as I went up to visit during the week. I would stay and have dinner with them or we go down for any family functions that they will have. They're not perfect, they have problems, and everybody does. But they're on top of everything. We were quite pleased with them. Dad stayed for two years, but then he decided he wanted to come home because everyone that he had become friendly with has either moved on to a nursing home or passed away, and he was lonely again. So he moved back home.

June 12, 2013

By Marianne4

I am a friend or relative of a resident

Billerica Crossings was very nice but very small. The studio apartment was very nice. The food was very good too. The only problem was they were going to relocate my friend to memory care unit and the room they have for her wasn't comfortable with what we wanted.

August 11, 2012

By lo

I am a friend or relative of resident

My parent is a resident here and i would say that up until this summer we have been very happy with the care. However, there have been major staff changes here recently and key positions are being filled part time by staff from other Benchmark facilities as well as having nurses fill in as activity directors--especially in the memory unit. It is unclear if this is financially driven, or what is going on--but numerous other resident's family members have shared their concerns with us. Ask a lot of questions if you are considering BC and make sure you are getting what you are paying for. On the plus side, the aides have always been loving and involved, but due to a lack of leadership and consistency of staff, what had been an incredibly good facility has gone downhill quickly. Hopefully they can recover, but have been floundering for a couple of months now.

Provider Response

Part of the strength of Benchmark Senior Living comes from our regional resources and local presence. Because of this, we have the ability to support other communities during times of transition. We currently have a very seasoned, tenured Executive Director covering Billerica Crossings while we search for the high caliber leader we require at our buildings. We encourage you to reach out to the Executive Director to discuss your concerns about the staffing and the changes that you have seen.

While we recognize that change is never easy "“ please know that we as a company remain focused on providing our residents with the highest quality of care and programming. We regularly evaluate and re-evaluate staff performance and community procedures through ongoing reviews, action plans, and education. We strive to continually make improvements and your feed-back helps us accomplish that.

We love what we do and are extremely proud of our team and of their dedication to the individual needs of every resident. Thank you for sharing your experiences with us.

July 05, 2012

By jlleighton

I visited this facility

When placing our loved one in an assisted living facility, Billerica Crossings really had everything we were looking for: it was located close to amenities of the community for ease of getting out-and-about for short jaunts, the facility itself was immaculate, and the staff was caring and attentive. We had toured at least half a dozen facilities in the area looking for the perfect fit for our loved one who was beginning to need assistance with the routines of daily life. Each location we saw had some high points and some low points but when we went to Billerica Crossings we had only positive notes from our visit. Each staff member we met gave us complete attention, treating us very warmly and taking time to find out why we were there and outlining some of the benefits we would have at Billerica Crossings. The facility was so well laid out the dining room was very appealing and all of the common spaces were lovely. Everything felt fresh and clean, and just how you would want your loved one to be living and treated. Haverhill Crossings really was a shining star among the assisted living facilities we looked at in the Merrimack Valley.

June 11, 2012

By Kitty Mom

I am a friend or relative of a resident

I ultimate chose Billerica Crossing because it had the best overall experience for my grandmother. They have a friendly staff. They serve the residents all of their meals in a great dining room, and adhere to dietary restrictions. They have daily activities for the residents ranging from morning exercise, to bingo, to a painting class. They also go out outings. Some simple like to a local grocery store to get their necessary toiletries and such, and once a week on a full day outing. They also have movies almost weekly that they show in one of the common rooms. Residents are even allowed to have a pet cat if they so choose. Some of the rooms are private having their own kitchenette and living spaces/bedrooms, plus a bathroom. Others are double rooms with 2 private bedrooms and a shared kitchenette and bathroom. My only real complaint is one that is found at pretty much all facilities of this nature, and that is the understaffment of CNA's. There are only 4 CNA's on duty at any given time. They care for, bathe, give medications, and other tasks for 75-100 residents. This is not enough staff. My personal thought is 1 CNA to every 8-10 residents. The average rent is $4000 a month per resident. At that rent, they should get a little more personalized care. But other than that the facility is fantastic.
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Memory Care Reviews for Benchmark Senior Living at Billerica Crossings

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Services and Amenities of Benchmark Senior Living at Billerica Crossings


  • Rent Plus Care Fees
  • Assisted Living Starting At: $3050/month
  • Memory Care Starting At: $4950/month

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals


  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • General Store
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Spa
  • Features Extra: Library

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Technology Extra: Emergency Call System

Health services

  • Skilled Nursing
  • Hospice Care
  • Medication Management
  • Physical Therapy
  • Pharma


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Fitness Room
  • Gardening
  • Cooking
  • Arts And Crafts
  • Activities Extra: Computer Class

Financial guidance

  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • Diabetic
  • Low Fat
  • Low Salt


  • English


  • Minimum Age: 65
  • Pets: Small Pets Allowed

Range of services

  • Physical Therapy

Training Areas

  • Memory Care Training


  • State Licenses: NA
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About Benchmark Senior Living at Billerica Crossings

At Benchmark Senior Living at Billerica Crossings, residents enjoy attractive apartments, comfortable community rooms, a lovely outdoor patio and garden, and an ever-changing program of social and fitness activities. Assistance with activities of daily living, such as bathing and dressing, along with medication monitoring, is personally tailored to each resident's changing needs and is provided by a caring professional staff.

We provide the best of both worlds--the ability for seniors to remain independent in their own apartment, knowing that help is available 24 hours a day.

Benchmark Senior Living at Billerica Crossings is proud to offer a professionally-trained, licensed and caring staff who work with each resident, their family and their personal physician to develop a Personal Care Plan.

What Makes Us Special

Small intimate setting.

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Benchmark Senior Living at Billerica Crossings

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