Promedica Skilled Nursing and Rehabilitation Wheaton

A Crouch

My husband has been at Manor Care for over two weeks. The therapy team has been very professional, friendly, and helpful. I have seen great strides over just a short period of time. I can't speak for all of the nursing staff but on the wing where my husband lives, the staff has been kind, prompt in responding to requests and very patient in dealing with a patient who, at times, has not been the most cooperative. AJ, who I believe has the title of facilities director, could not have been more helpful and our social worker, Jay, was an absolute joy to work with. Though the travel distance for me was horrendous (and I have been with my husband everyday), I would not have traded a closer facility if it meant a lower level of care.

Provider Response

MinkyP

DO NOT send your loved ones to this facility - AWFUL! Unfortunately we had to because my mom has Kaiser and they have a limited number of SNF contracts in suburban Maryland. Unfriendly staff, not helpful whatsoever. Nobody reached out to welcome us or to let me know I needed to complete paperwork - I had to inquire. They initially had the transport company put her in a room with a man - as soon as I inquired, they moved her quickly. I checked the box for them to do laundry and they never did it until the day before mom was leaving. They do not check to see if their diapers are soiled or if they've eaten their food. They don't check to see if they are drinking throughout the day and they all seem dehydrated and lethargic. Mom left with a large bruise on her that they could not explain...and she actually told me they were rough and so mean to her. Very dirty, awful urine smell throughout the building as well.

Provider Response

Candy

My father went to Manor Care Health Services-Wheaton. They were friendly and observant. They saw that he was ill, and they transported him immediately to a hospital. What I didn't like about his room was it seemed people have access to patients very easily. They lock the front door, but I could see how anybody would have access to patients where his room was. There was no real security for them. They had 3 meals. The facility was OK, but it wasn't out of the ordinary.

Provider Response

Bruce-G

I have been recovering here after a hip replacement surgery. I certainly can't compare it with other rehabilitation facilities, but there are certainly a lot of negatives, and three stars are about right. The place suffers from a great deal of disorganization. Shortly after I was admitted, my room was visited by a dietitian, who inquired about foods I dislike, and I was favorably inclined because of this. However, while frequently my requests are honored, there have been enough instances of me being served something I specifically excluded that I wonder whether everyone in charge of preparing my meals reads that list of dislikes. (And even that was gotten wrong, slightly. I had said "oranges." I was asked "Orange juice?" and responded "Orange anything." Yet it seems to have been recorded as "orange juice" and I have been served orange sherbet, orange slices, and even with that notation, at least once even orange juice!) Tonight I was served coffee and milk as beverages with my dinner, despite telling them that I do not drink either. (A nurse's aide got me some hot water and a tea bag, so I could replace the coffee.) Other evidence of the disorganization: I was originally given one date for my release. Two days before that date, a physical therapist casually remarked my stay had been extended a week. But nobody had told me this! And if it hadn't come up when talking to the PT person, I might never have been told it until too late to tell people who needed to know. The call bells are extraordinarily sensitive, and unlike the ones in the hospital they do not light up or give any indication they've been pressed. So I've had nurse aides come when I didn't intend to call anyone, while on the other hand when I really wanted one it is often a long wait. And some of the nurse aides are very helpful while others are totally indifferent: I've often been served insufficient meals and gotten hungry 2 or 3 hours later. Sometimes a nurse aide will find a snack, and others will simply say "There's nothing I can do." When I came in, I tried to find out whether there were any computers available and was told no, but they had WiFi -- something useless to me because I had no way to bring in my own computer. A few days later, I saw a sheet referring to the "internet cafe" and asked about it, and someone showed me a room with two computers -- which is quite enough, as there aren't a lot of people in here who want to go online, so I've never had to wait for one to become available. Again, disorganization -- why didn't the first person I asked know they were just down the hall from my room? The physical therapists and occupational therapists are helpful, and get a higher rating than the facility as a whole. The food, unlike what one reviewer said, is not uniformly bad. However it is very uneven. One meal can be as good as anything I might get in a restaurant (except for the tea, which is super-low in quality); the next meal might be almost inedible.

Roger25

Mom went to ManorCare Health Services after having a stroke in the hospital. Their physical therapy staff were very good, and the nursing staff varied in quality. I thought that the receptionist was wonderful, and the staff was responsive when family members made efforts to be on hand and communicate with them. The physical therapy team was excellent as well as the OT team. One nurse in particular was inattentive, and the personal aides were -- in some cases -- insensitive or treated my mom like an object. I believe that the staff’s inattention to her situation contributed to her death on the day that she suffered a heart attack. It has a welcoming atmosphere. The cleanliness, I would rate as average. The quality of life for residents I would rate as fair. The quality of communication with family members was poor.

medicaresoon

I had the great misfortunate to break every bone in my my ankle summer of 2013, and needed multiple surgeries. In between the first two, I was sent to this really horrible nursing home to wait several weeks for certain healing that had to occur before I could have the next surgery. Both my patents had previously spent years in nursing homes, so I am not new to the experience. But this place was just the worst. It was visibly filthy in places, many (but not all) of the staff (especially my main nurse, who often got angry at me for no apparent reason), were rude and condescending; they treated me like a trouble-making, much older dementia patient (I was then a 63-yr-old federal employee). I am a diabetic and had some open wounds draining in my foot from the 1st surgery, but despite this, they never cleaned around the wound areas, which they had been admonished to do, lest I develop an infection that could turn gangrenous. I did, in fact, get a foot infection, so my second surgeon rushed me into surgery on an expedited basis, so he could save my foot. The managers and PTs at ManorCare were quite wonderful, but couldn't seem to get the rest of the staff to do their jobs properly. In addition, the OT assigned to me was, well, I'm going to watch my language here, and just say cruel. Once he threw my bathroom supplies on the floor and made me crawl to pick them up. To their credit, I saw management discipline my main nurse, and further understood from management that the perplexingly mean OT was also going to be disciplined. But I was so helpless, and I just couldn't believe anyone would treat someone in their fare like that.

Caring3835

Manor Care Health Services was good. Food tasted OK. The rooms were fine too. They have a lot of staff. Everything else was fine; however, I would give them a 4 because of the communication. I wasn't pleased with communication skills that they have there. The social worker was the only liaison they had, but you need somebody who can spend more time with you to explain all the details. I ended up having to pay $10,000 because I wasn't communicated with properly. Also, they have a lot of foreigners who spoke another language, and sometimes you didn't understand their English. Manor Care was good otherwise. It was OK.

mslorie

let me stated by saying I am a nurse. with manor care what I find is I had a client that camew home from an extended stay at manorcare he came home on hospice.. his wife felt that she wanted him home with his loved one surrounding him so thats what she did. Manorcare offers a variety of things for the client and the family they offer moral support to the family while the offer comfort support to the client. in my opinion of his condition coming home they did a great job he went from tube feeding to feeding his self in 1 week (because she didn't want to bring him home on a tube) the Therapist who works with them are amazing from Physcial, occupation to speech they all jumped into this situation with both feet trying to get him prepared for his lifes next journey..

Tamika-1

My uncle was sent to Manor Care for 3 months of rehab care after a stroke. The family was unaware he was here but were contacted by Manor Care SW to state that he was uninsured and they need to come up with an exit plan for him. When the family attempted to get involved and help they were told that they could not discuss any information due to PHI and HIPA regs. His estranged wife told them she wanted nothing to do with the situation, so the family attempted to get Power of Attorney to handle it. In the meantime, Manor Care proceeded to contact his 89 year old mother to tell them that they were making him a ward of the state and basically dumping him. Manor Care attempted to contact anyone whose name was listed on his visitation log to get them to take him out of the facility, despite the fact no one knew his prognosis or what he'd need to survive in in home care.
On my visits the facility smelled of urine. My uncle's curtain has dried urine and feces on it that were never cleaned on changed. He would be lying in his own urine all day long until someone would demand he'd be changed. The staff that worked with him seemed to have no training on how to provide care for a stroke patient with impaired cognition and mood disorders. Every request to help him would be met with 'he always does that' or 'he always says that'. There was not enough staffing to attend to the patients and ensure their well being. Overall it was a terrible place and he surely would have died there. Be very careful before selecting this location for care.