Ross Manor

Tammy

Ross Manor is very old and outdated. The environment wasn't homey. The staff were helpful. I didn't see many people around. There were two females in what they call their living room and their dining area. There was only two of them. I didn't see any cleaning staff around, although the place appeared to be clean. It's just it's a very old and dated building. I wasn't there during the hours that they served meals. The dining area looked like a cafeteria, and it was out in the middle of a huge room. The chairs didn't look comfortable. There was older looking tablecloth (not cloth, but vinyl) on the tables. They were confusing patterns. I think it was like a checkerboard or something else. For someone with dementia, that's confusing to look at something like that. The rooms were very plain and basic. The only one that I saw was a semi-private, and the furnishings in that room were very old. There were no screens for privacy between the two beds. The windows are small in size, so that the patient couldn't really sit in a rocker and view the outside. I found that very confining. They schedule the showers for the patients. If an R.N. was needed, they have someone in the other wing that they can bring over. Laundry is done there. My overall impression wasn't great for the environment. It's clean, but it's just old. Everything just appeared to be really old, used, and very little comfort. It's not a homey situation. It just doesn't feel like home.

Sue

My dad is in Ross Manor in Bangor. They've changed staff since he's been in there so it's a challenging time, I think, for everybody. I don't think it would be fair to rate them on that though because they have no control over the pandemic and it's been challenging for everybody. Where he is, in rehab, has been fine. It's clean and the staff that's working with him have been very responsive and they do the best they can. My dad doesn't complain about the food. It's an unusual situation because he really needs to be in long-term care and he's actually in rehab. They're doing the best they can to accommodate him but they're not able to watch him the way he needs to be so it's just a different situation. My mom's there throughout the day though to make sure he's safe.

GaryKB

My mother was in Ross Manor for a few months. Dirty housekeeping, ants and even seen mice and droppings. Very stingy with the food, no attendent when needed. Have to wait a long time. Rude nurses, cloths were stolen out of closet. The state should look into this facility. The also have a contract with PCHS but wont tell you that and after Ross Manor billing you $11,000 a month, PCHS also bills you $4,000 a month for nurses that never even show up. Borderline insurance fraud. Stay away from this place. It is a shame to have seniors live in this situation.

Leonard

My parents are in Sylvia Ross Home (Ross Manor). They are in assisted living situation presently, although my mother has oncoming dementia. The facility does have graduated care, which includes a memory care wing. The facility and the care are pretty much more than I expected. It's very beautiful. They're in good hands. There's continual daily activities. It's like a 5-star hotel.

Kizzybean

My mother was there for rehab after a fractured hip. The care was terrible. The nurses would not listen when I kept telling them daily that something was wrong with my mother. They used a typical canned response to my concerns. As a Registered nurse I knew there was something more going on but they refused to listen to my concerns as my mothers condition declined daily. The nurses argued with me about my thoughts on possible medical reasons for her decline. Ultimately she was readmitted to the hospital with a full body infection, resulting from untreated UTI and subsequently passed away from body system failure. I've sense heard this is known as "Death" manor. Don't send a love one there.

Janet706067

Mom was in Ross Manor for nine days. The therapists were wonderful, but the rest of the staff was terrible. They didn't have enough people, and my mother was left alone all day. It's not a place that you'd want to put someone that you love. They're overcrowded, understaffed, and dirty. There's no other place in Bangor, so if you're not a veteran, you're out of luck.

Winnifred123

This place is awful. I would never send a family member here again. A few years ago they left my grandmother's bell going off for hours while she was laying on the floor calling for help. The service is awful, the CNA''s and nurses have no interest in helping their residents. Jist a few days ago I was in there visiting a friends family member. When we asked for help, we received a rude response and no help from the nurse in charge, herself. Just a warning to anyone who is thinking about sending a family member here.

Tony hick

This Assisted Living facility is a home for elderly adults who would like to live in a facility and have some of their needs met (i.e. medications, bathing etc). I visited it twice and found the atmosphere neat and tidy. It provides the residents with lifestyles, housing, care and services in comfortable surroundings combined with exceptional amenities, programs and care. In the memory care program, they focus on making each day purposeful and meaningful for each resident. Their highly-trained staff ensures that residents feel comfortable and safe in their own sense of self and the world. Food arrangements are really nice and residents are offered what they wish to eat. The residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change. Nearby is shopping, movies, transportation and hospitals. I love that they allow pets within the campus. The apartments are very nice and have plenty of room,( great for those in wheel chairs) as well as a complete furnished kitchen including; a dishwasher, fridge, oven, sink with garbage disposal and plenty of counter space. I would recommend this facility for elders.

apostolicman

I have had the opportunity to visit Ross Manor on several occasions as part of the nursing home ministry for the First Apostolic Church. I've been to other facilities as part of our outreach ministry, but I have to say that out of all of the facilities I have visited, Ross Manor is by far top notch. All of the residents are typically in the area that we conduct our services in before we even arrive. At other facilities people announce over the intercom that we are having services in a rather boring manner, and typically leave us to go about the facility to ask. The staff is friendly and helpful, and some of them have even sat in on the services. From the areas I have seen, and the patients I have visited, I feel that Ross Manor is a top rate facility and I would have no problem putting any member of my family in this facility.