Westchester Village of Lenexa

My grandmother lived there for over 4 years and leading up to the covid 19 pendemic it was a wonderful place to live... but in November —- 9 months into the pandemic- they started floating staff between ill and well patients subsequently sending covid 19 raging through the facility. Staff was not wearing appropriate PPE. I stood outside her window and watched staff come in wearing only an ordinary mask and no gown or face shield. That staff member tested positive for covid later that day and my grandmother tested positive later that week. Then as she suffered to breath infected with covid they did not move her to an ill side of the center but left her in her room feet away from her roommate who was well at the time. She subsequently went on to die and at the end of the day had they followed the standard of care likely many of those residents would have lived the few more weeks they needed to to get vaccinated. When pressed on why they floated staff between ill and well residents they noted being short staffed. I have spoken to other nursing homes to Be sure that I understood the standard of care and it is that staff should not float between ill and well in this situation. And the bare minimum is that staff should have appropriate PPE so you do not cross contaminate. I have grace for the complexity of the situation but 9 months into the pandemic they should have known better and done better. What does it matter if your facility is beautiful but you can’t protect these vulnerable people? Think twice before letting your loved one live in a facility that does not follow the standard off care.

My loved one was at the facility for skilled nursing and rehab for about one month in early 2015. The facility is very new and clean and the food was really good. The staff was good, but not great; it depended on who was on duty. Some of them were really good. But, the RN's and nurses aids that were not doing a good job never seemed to get coached and we saw them over and over. Response time for patients from the nurses aides varied greatly. Sometimes they would be really fast and other times it would take as long as 45 minutes to come take my loved one to the bathroom. Also, anyone looking at this facility needs to be aware they do not have bedrails or bed alarms. If you demand, they will add a very small bedrail that is practically useless. They claimed with us that rails and alarms are illegal; which I do not believe is true. Overall the experience was ok, but I expected more given how nice the building is.

My mother has been in Covenant Place of Lenexa for a couple of weeks now since she got out of the hospital, and everything seems to be going well. There are a few staff that aren't really attentive, and she didn't get the best care from them, but the majority of the staff is very good, and they make sure that she has the two-person transfer that she needs. The administration is very helpful in arranging transportation when she has to go to the doctor, answering any questions I have, and staying in touch with any information I need. It's fairly new -- only 2 years old -- so everything is very up-to-date. It's kept very clean, and the food seems to be good.