Westchester Village of Lenexa

My loved one was at the facility for skilled nursing and rehab for about one month in early 2015. The facility is very new and clean and the food was really good. The staff was good, but not great; it depended on who was on duty. Some of them were really good. But, the RN's and nurses aids that were not doing a good job never seemed to get coached and we saw them over and over. Response time for patients from the nurses aides varied greatly. Sometimes they would be really fast and other times it would take as long as 45 minutes to come take my loved one to the bathroom. Also, anyone looking at this facility needs to be aware they do not have bedrails or bed alarms. If you demand, they will add a very small bedrail that is practically useless. They claimed with us that rails and alarms are illegal; which I do not believe is true. Overall the experience was ok, but I expected more given how nice the building is.

My mother has been in Covenant Place of Lenexa for a couple of weeks now since she got out of the hospital, and everything seems to be going well. There are a few staff that aren't really attentive, and she didn't get the best care from them, but the majority of the staff is very good, and they make sure that she has the two-person transfer that she needs. The administration is very helpful in arranging transportation when she has to go to the doctor, answering any questions I have, and staying in touch with any information I need. It's fairly new -- only 2 years old -- so everything is very up-to-date. It's kept very clean, and the food seems to be good.