Brookdale Richmond

Billie B.1

I didn’t like Brookdale Richmond because all of the doors were locked, the rooms were entirely too little and too old, and the staff was disorganized. I saw that they had exercise classes going on and house cleaning and everything, but it did not feel warm. There were patios off of the living areas, but the rooms were really little. It was an excellent place if you need a secure place. They had outings with the residents and a cute little dining room. It was an older facility, and I don’t know why their door was locked. Maybe it was for memory care, but we never got that far, so I don’t know.

Provider Response

Caring35683250

Brookdale Richmond is the only place that I looked at, but I think I would go there if I decided to give up my home. There were four different sizes of rooms, and they looked really nice. The staff was very accommodating and showed me around all the rooms. They have cafeteria type meals, and you can also order from a menu. Overall, it was good. They seemed to have a choice of the things you want in room size, and the meal selection seemed to be good.

Lynne18

They're very nice at Sterling House of Richmond. We like this facility. There is a place like a common area where they can go down and sit down by a fireplace. There is one where they could watch television. They have a little bus if they want to go somewhere, but my parents don't use that. My father still has his car there. Overall, my parents really like this place. The food is good. They like the people. They're friendly. As much the time as I have been there, they have been really helpful. I'm very glad my parents are there because there is somebody there to take care of them if something would happen to them. I was worried about my parents' safety.

Caring83871250

Sterling House is lovely. The rooms are very nice, nothing fancy, but clean. The staff is very friendly and take care of people.

Dorothy1

My Great Grandmother lived here until her death in January 2011. They specialize in caring for residents with around the clock needs. The care is excellent and highly recommended. One of the benefits is that the community is small, which means that residents get personalized care and attention. My grandma was also more comfortable because it felt like more of a family. My family and I always felt my grandma was safe as well. They had great security. No one was aloud on the grounds without first being checked in as a visitor. They are not simply a number here. Living areas are comfortable, clean and secure with plenty of activities for residents. One area that needs improvement is their food. The food menu and chef services could use some changes. Some items on the menu never seemed to be available, while others were just bland tasting. Overall, this is a good community for those with special needs.

tabjohnson0908

I was visiting different Assisted Living Facilities in the local area and I stopped at a place that was closest to where I currently live. The Sterling House of Richmond had a staff that as far as I have seen is nothing less than professional. They asked what question I had and answered it in a way that made me feel comfortable. My grandmother, who was the reason we were looking for a facility, had a friend that was also at this facility, whom we decided to visit while we were there. Although it seemed like a walk, which I think is the most negative thing I could think at the time of my visit, it was nice scenery. I noticed along the way that there were other people who lived there sitting outside, some who were talking to others and some who were just reading. When we got to my grandmother friends room we noticed that the rooms were nice. They had a kitchen area that would be great for anyone but not too big to handle on your own. They were also close to nearby health facilities if a problem was to arise. I believe that out of the 3 difference facilities I have recently looked at for my grandmother, Sterling House of Richmond was the best that I had seen.