Golden Livingcenter - Brandywine

My mother has been a resident for several years. My complaints have been minimal. She is clean and the food is appropriate for older patients. The staff takes the time to up date on any changes made with her meds or other needs. The building is older and is clean .

My father is in Golden Livingcenter - Brandywine. They've got some good, caring people, but then they've got some that don't seem to be caring at all. They've got him in isolation right now, the rooms are small, the bathroom is extremely small, and it has to be shared by four people. It's not a very good situation. They have a place for you to sit out front. It seems to be clean, but I don't get to go in there much now with this COVID thing. I can't see that he's improved any, and the therapy room was very small and cramped.

Rooms are not maintained because "we don't have the time". Patient needs aren't taken care of in a timely manner. The building smells of urine. Every day I arrived at 1PM and my loved one was wet and unbathed. I paid them to do their jobs. I did their job and would be finishing up and someone would dawdle in saying "I can finish up". WHY??? This was the daily routine for 6 days. The PT department was lacking in patient progress. The staff heats and eats their food in the therapy room in front of patients. Patients are not given an activity schedule nor invited to activities. The food? Bologna sandwiches are unacceptable!!! I was paying privately for care. I was told by admissions that meals were included.

Admin always nice and professional, when u can find them. They seem to be in meetings all the time. Corporate should understand that the resident and the family ate more important. Especially since this is a for PROFIT. The food is institutional fare. YUK, but u can bring in food. The rooms are extremely small for 2 people and 1 tiny bathroom. Cleanliness is not a word to which I would use. The follow up here is non existent. They are suppose to notify u if resident is sick, has fallen, needs labs,etc Poor, poor, to non existent! If they are handing ur loved ones laundry, keep an inventory. Clothes disappear. And they can't tell u why. Or what they are willing to do to remedy the situation. I cannot in good faith say anything positive about this place. PLEASE BEWARE!! DO YOUR HOMEWORK.