Provider Response
Hello, we appreciate your feedback! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Offers Assisted Living, Independent Living, and Memory Care
September 29, 2021
Provider Response
Hello, we appreciate your feedback! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
August 06, 2021
Provider Response
Hi Lorraine, thank you so much for the positive review! We're happy to hear that your sister is comfortable in our community. Feel free to reach out to us if you need anything. Have a wonderful day!
August 21, 2017
August 21, 2017
June 17, 2016
May 04, 2015
June 26, 2014
January 27, 2014
July 12, 2013
February 03, 2012
October 12, 2021
Provider Response
Hi Tina, thank you so much for your positive comments about Summit of Uptown! Please let us know if there is anything else we can do for you; we are more than happy to help!
October 06, 2021
Provider Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Summit of Uptown! Please let us know if there is anything else we can do for you; we are more than happy to help!
October 05, 2021
Provider Response
Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help! Take care!
October 03, 2021
Provider Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Summit of Uptown! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
October 02, 2021
Provider Response
We're happy you found our staff to be so supportive during your mom's experience here at Summit of Uptown. We sincerely thank you for the positive review, and look forward to seeing you again soon!
October 02, 2021
Provider Response
Hi Linda, thank you so much for your kind words and wonderful feedback - we will happily share them with the team at Summit of Uptown! We strive to deliver an excellent care, and are glad you found this to be the case during your parents' experience. If you have further needs or questions, please reach out!
October 01, 2021
Provider Response
Hi Aia, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
September 30, 2021
Provider Response
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
September 27, 2021
Provider Response
Hi Harlow, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call so we can discuss your experience further. Thank you.
July 23, 2018
October 24, 2015
September 29, 2021
Provider Response
Hi, we're happy you found our staff to be so supportive during your experience here at Summit of Uptown. If you have any further questions, please don't hesitate to reach out! Take care!
June 21, 2021
Provider Response
Hi, thank you so much for your positive comments about Summit of Uptown! If you have any further questions, please don't hesitate to reach out!
What ongoing training does the staff receive in dementia care?
- Relias training - Ongoing dementia training including Dementia Live experience
Describe the overall population of assisted living residents at Summit of Uptown. What is their average age? What are their favorite things to do?
• On average, our residents are in their mid 80’s. • AL residents enjoy group discussion- they like to tell stories about their younger years • Residents also enjoy playing Bingo and group support sessions
What programs or activities does Summit of Uptown offer to enrich residents' well-being?
We provide residents an engaged lifestyle based on six areas of engagement including arts & education, deep connections, health & wellness, purposeful living, recreation & leisure, and spiritual journey.
What places are near Summit of Uptown or within walking distance for assisted living residents to enjoy?
• The Summit of Uptown is located right in the heart of Park Ridge downtown area • Residents enjoy grocery shopping at Trader Joe’s (located next to the Summit), a variety of restaurants, Starbuck’s coffee, Park Ridge Library, Hinkley Field Park all within walking distance of the community
What transportation services does Summit of Uptown offer to assisted living residents?
The Summit offers residents transportation services using our own bus and car to medical appointments and off-site activities.
What makes the chef or dining program at Summit of Uptown exceptional? What kind of menu can assisted living residents expect?
• Dining at the Summit is exceptional due to our chef and his team being extremely active in listening to resident needs and catering to them through a monthly dining committee. Many members of the dining team have been at Summit for 10 years • The Summit offers a variety of meals for breakfast, lunch, and dinner most “cooked from scratch” • Our dining team offers vegetarian options
What safety features or security measures does Summit of Uptown offer to assisted living residents?
• Video surveillance throughout the building • On-site staff 24/7 including nursing and concierge • Exits are equipped with alarms • Residents are offered emergency pendants
How does Summit of Uptown keep residents' families informed about their loved ones?
• Staff updates resident families in a variety of ways: - Phone calls - Email - Staff uses “Sagely” – an application which families can use through their phone and on a computer that keeps them informed on their loved ones on a daily basis, they can view the activities residents have participated in, pictures of them, and other events they’ve participated in throughout the day - The Summit also provides visits for families and residents in AL through a glass protector, using a headset and microphone to communicate
What is the care staff-to-resident ratio at Summit of Uptown during daytime and nighttime hours?
- During the day, 2 CNA’s per 15 residents and 1 RN - Nighttime- 1 LPN and 2 CNA’s night shift 10 pm-6 am
If Summit of Uptown accepts dogs or cats, what indoor/outdoor areas can they enjoy?
- Pets are allowed at the Summit for an additional one-time fee - The Summit has great outdoor areas such as a multi-level patio and a courtyard that are closed from the outside
What ongoing senior care training does the staff receive?
- Staff receives continuous Relias Training - Monthly in-services
Describe the overall population of independent living residents at Summit of Uptown. What is their average age? What are their favorite things to do?
- Average age is in the mid-80’s - Residents enjoy Wii Bowling, Bridge, Movies, Arts and crafts, trivia, brain puzzles, and bingo. Men’s Club, armchair travels, and Intergenerational programs
What places are nearby for independent living residents to enjoy?
• The Summit of Park Ridge is located right in the heart of Park Ridge downtown area • Residents enjoy grocery shopping at Trader Joe’s (located next to the Summit), a variety of restaurants, Starbuck’s coffee, Park Ridge Library, Hinkley Field Park all within walking distance of the community
What are some recent off-site events that the community activity director at Summit of Uptown has organized?
Cantigny Park, Rivers Casino, Hollywood Casino
What transportation services does Summit of Uptown offer to independent living residents?
Bus and car - available Mon-Fri and occasional weekends
What makes the chef or dining program at Summit of Uptown exceptional? What kind of menu can independent living residents expect?
• Dining at the Summit is exceptional due to our chef and his team being extremely active in listening to resident needs and catering to them through a monthly dining committee. Many members of the dining team have been at Summit for 10 years • The Summit offers a variety of meals for breakfast, lunch, and dinner most “cooked from scratch” • Our dining team offers vegetarian options
What common areas are available for independent living residents?
- Multi-level outdoor patio - Courtyard - Movie Theater - Hair/nail salon - Fitness room - Event Center - Card Area - Art Area - TV game area
What safety features or security measures does Summit of Uptown offer to independent living residents?
- Video surveillance throughout the building - 24/7 on-site staff available including nursing and concierge - Emergency pendants
If Summit of Uptown accepts dogs or cats, what indoor/outdoor areas can they enjoy?
- Pets are allowed at the Summit for an additional one-time fee - The Summit has great outdoor areas such as a multi-level patio and a courtyard that are closed from the outside
Does Summit of Uptown work with an agency or registry to provide nursing and medical assistance as needed?
Care in the Home provides IL residents with care as needed 24/7 and are located on-site
How many staffers are on duty in the daytime and overnight?
- Day time 2 CNA’s , 1 RN and 1 MC director - Night time – 2 overnight CNA’s and 1 LPN (shared between MC and AL)
What safety features or security measures does Summit of Uptown provide to protect residents who wander?
- Camera system throughout the building - Door alarms - 24/7 staff present in the building- nursing/ concierge
What programs or activities does Summit of Uptown offer to keep residents engaged? How does the staff engage residents' long-term memories?
We provide residents an engaged lifestyle based on six areas of engagement including arts & education, deep connections, health & wellness, purposeful living, recreation & leisure, and spiritual journey. -IN2L – “It’s never too late” program that specializes in individualizing activities for residents based on their interests and needs - Exercise programs - Sing-a-long programs - Art programs
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
MC Director, residents are assessed upon move-in, 30 days after move-in, every 6 months, and when there are noticeable changes
What techniques does Summit of Uptown use to support memory care residents during mealtimes?
- Constant cueing - Assistance in feeding as needed - Re-direction - We believe in “Dining with dignity” and we offer special meals, prepared in a unique way for individuals that require a special diet i.e. puree foods
How does Summit of Uptown keep residents' families informed about their loved ones' health?
• Staff updates resident families in a variety of ways: - Phone calls - Email - Staff uses “Sagely” – an application which families can use through their phone and on a computer that keeps them informed on their loved ones on a daily basis, they can view the activities residents have participated in, pictures of them, and other events they’ve participated in throughout the day - The Summit also provides visits for families and residents through a glass protector, using a headset and microphone to communicate
Describe the neighborhood around Summit of Uptown. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
The Summit of Uptown is located right in the heart of Park Ridge downtown area
Is Summit of Uptown affiliated with a hospital if more care is needed?
While there is no affiliation, the closest hospital to the community is Advocate Lutheran General Hospital Park Ridge
ALL ASSISTED LIVING PACKAGES INCLUDE THE FOLLOWING