Charter Senior Living of Poplar Creek

Offers Assisted Living and Memory Care

7 Reviews

2150 W Golf Rd

Hoffman Estates

60169

Charter Senior Living of Poplar Creek

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3.7 7

Joan 2021-10-14 I toured Charter Senior Living of Poplar Creek, the one in Hoffman Estates. I thought they had a very clean environment and I like the dining area. We were thinking of moving my mom there for a month on respite, but it turned out she was okay being at home by herself. She had broken her wrist and we were just thinking of having her there for a short time but we ended up not needing it. I toured the assisted living and I liked the room. The pricing to me was high, though. As far as the facility goes, it was clean and the lady I talked to explained everything. For the respite care, the minimum was a month so I really would have no choice but to put her there for a month, at least. The staff we met was very informative and answered all my questions. She's so professional. The facility was very clean and the outside was well-maintained and landscaped. I visited this facility

5 4 1

Dennis 2021-09-04 My sister is at Charter Senior Living of Poplar Creek. The level of care is still questionable for now, the staffing seems to be short, and the waiting period for a response seems long. We are still evaluating, but we had a conference with the executive director and the head of nursing, and changes are to be made to address her needs. She got a one-bedroom apartment, but they also had an option for a studio. They have a garden, a lobby area for gathering, a good-sized cafeteria, sidewalks around the facility, and so there's an opportunity for people to go outside. They do have a library and a beauty salon too. I am a friend or relative of a current/past resident

5 3 1

Terry 2021-04-20 I'm planning to move into Charter Senior Living of Poplar Creek by April 16. It's a newer facility, and the rooms are fine. The thing that's an issue for me -- because I'm in a wheelchair -- is the bathrooms are varied. Some of the rooms have a lip going into the shower, which is not good for a wheelchair, and some of them don't. The places were very nice, the staff was very good, and the way they checked with me was very nice. The dining area was fine for me -- definitely OK. Everything looks good there. They have everything spaced nicely, and the dining room is very open. I was surprised how nicely they checked your temperature and did all of those COVID restrictions before you even came into the main lobby, so they caught you when you came in between those double doors. That's a nice space. When you come in you see right away there's a concierge, and you can already see the eating facility and huge day rooms. It's open. There are no small, little rooms, and then there's a library. They interviewed me in the library. I did get interviewed by a nurse, and I've gone back twice so far. They're being very thorough with my doctors. Everybody is being vaccinated now. This was fine for what I needed. I visited this facility

5 4 1

JE 2019-12-15 My father has been here. He is there for assisted living with memory care. We haven't had the best experience. He hasn't received the level of care that we thought was going to be provided, especially considering the cost. He has a nice room. We are happy with the room because it has a small refrigerator and a very nice bathroom. He really doesn't participate in many of the activities that are provided there. The residents watch movies together and sometimes do arts and crafts, but nothing very male-oriented. They have a small screened-in patio that you can sit on during the warmer months. They changed owners and it is now Charter Senior Living. I would say that 50% of the staff is very receptive and very patient. However, they're having trouble with the doorbell, so they often don't know when we're waiting to come inside. They also have a lockdown feature at night for the entire community, so we can't just visit whenever we want. I am a friend or relative of a current/past resident

5 2 1

Denise42 2015-10-29 The woman who took us for the tour couldn’t have been nicer. She showed us everything, and they went far and beyond, so we were very happy with this community. The rooms were very nice. It is somewhere we would definitely put my father when it comes time to do it. They were doing crafts and have lots of activities every day like exercise classes. I visited this facility

5 5 1

Mary114225750 2015-10-19 I really like this community. It seemed they have activities and things going on. The room seemed nice. It looked nice. They were maintaining the building. I visited this facility

5 4 1

GW 2022-02-28 Charter Senior Living of Poplar Creek looked like it was in the process of being rebuilt. There wasn't much staff there, except for John and one woman, I didn't notice others. It was a little discouraging because I've been through other places and they had staff attending to patients hand and foot all over the place. This place wasn't set up yet too well. But it was clean and they had nice visitation areas for their patients. I saw the patients there and they all seemed to be well taken care of. The rooms I saw were very nice and nicely arranged. It was encouraging, compared to all the other places. Now we just need to make sure that it fits our needs. They have a salon, they have a courtyard. I visited this facility

5 4 1

2150 W Golf Rd, Hoffman Estates, IL 60169

Call (800) 385-2527

Charter Senior Living of Poplar Creek (800) 385-2527

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Reviews of Charter Senior Living of Poplar Creek

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Assisted Living Reviews for Charter Senior Living of Poplar Creek

October 14, 2021

By Joan

I visited this facility

I toured Charter Senior Living of Poplar Creek, the one in Hoffman Estates. I thought they had a very clean environment and I like the dining area. We were thinking of moving my mom there for a month on respite, but it turned out she was okay being at home by herself. She had broken her wrist and we were just thinking of having her there for a short time but we ended up not needing it. I toured the assisted living and I liked the room. The pricing to me was high, though. As far as the facility goes, it was clean and the lady I talked to explained everything. For the respite care, the minimum was a month so I really would have no choice but to put her there for a month, at least. The staff we met was very informative and answered all my questions. She's so professional. The facility was very clean and the outside was well-maintained and landscaped.

Provider Response

We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback!

September 04, 2021

By Dennis

I am a friend or relative of a current/past resident

My sister is at Charter Senior Living of Poplar Creek. The level of care is still questionable for now, the staffing seems to be short, and the waiting period for a response seems long. We are still evaluating, but we had a conference with the executive director and the head of nursing, and changes are to be made to address her needs. She got a one-bedroom apartment, but they also had an option for a studio. They have a garden, a lobby area for gathering, a good-sized cafeteria, sidewalks around the facility, and so there's an opportunity for people to go outside. They do have a library and a beauty salon too.

April 20, 2021

By Terry

I visited this facility

I'm planning to move into Charter Senior Living of Poplar Creek by April 16. It's a newer facility, and the rooms are fine. The thing that's an issue for me -- because I'm in a wheelchair -- is the bathrooms are varied. Some of the rooms have a lip going into the shower, which is not good for a wheelchair, and some of them don't. The places were very nice, the staff was very good, and the way they checked with me was very nice. The dining area was fine for me -- definitely OK. Everything looks good there. They have everything spaced nicely, and the dining room is very open. I was surprised how nicely they checked your temperature and did all of those COVID restrictions before you even came into the main lobby, so they caught you when you came in between those double doors. That's a nice space. When you come in you see right away there's a concierge, and you can already see the eating facility and huge day rooms. It's open. There are no small, little rooms, and then there's a library. They interviewed me in the library. I did get interviewed by a nurse, and I've gone back twice so far. They're being very thorough with my doctors. Everybody is being vaccinated now. This was fine for what I needed.

December 15, 2019

By JE

I am a friend or relative of a current/past resident

My father has been here. He is there for assisted living with memory care. We haven't had the best experience. He hasn't received the level of care that we thought was going to be provided, especially considering the cost. He has a nice room. We are happy with the room because it has a small refrigerator and a very nice bathroom. He really doesn't participate in many of the activities that are provided there. The residents watch movies together and sometimes do arts and crafts, but nothing very male-oriented. They have a small screened-in patio that you can sit on during the warmer months. They changed owners and it is now Charter Senior Living. I would say that 50% of the staff is very receptive and very patient. However, they're having trouble with the doorbell, so they often don't know when we're waiting to come inside. They also have a lockdown feature at night for the entire community, so we can't just visit whenever we want.

October 29, 2015

By Denise42

I visited this facility

The woman who took us for the tour couldn’t have been nicer. She showed us everything, and they went far and beyond, so we were very happy with this community. The rooms were very nice. It is somewhere we would definitely put my father when it comes time to do it. They were doing crafts and have lots of activities every day like exercise classes.

October 19, 2015

By Mary114225750

I visited this facility

I really like this community. It seemed they have activities and things going on. The room seemed nice. It looked nice. They were maintaining the building.

See all Assisted Living reviews (6)

Memory Care Reviews for Charter Senior Living of Poplar Creek

February 28, 2022

By GW

I visited this facility

Charter Senior Living of Poplar Creek looked like it was in the process of being rebuilt. There wasn't much staff there, except for John and one woman, I didn't notice others. It was a little discouraging because I've been through other places and they had staff attending to patients hand and foot all over the place. This place wasn't set up yet too well. But it was clean and they had nice visitation areas for their patients. I saw the patients there and they all seemed to be well taken care of. The rooms I saw were very nice and nicely arranged. It was encouraging, compared to all the other places. Now we just need to make sure that it fits our needs. They have a salon, they have a courtyard.

Provider Response

Hi, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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Questions about Charter Senior Living of Poplar Creek

What ongoing training does the staff receive in dementia care?

Monthly dementia training

Describe the overall population of assisted living residents at Charter Senior Living of Poplar Creek. What is their average age? What are their favorite things to do?

55 AL residents, Average Age 86 23 Crossings (early stage memory care) residents, Average Age 87 26 Clare Bridge (mid-late stage memory care) residents, Average Age 82

What programs or activities does Charter Senior Living of Poplar Creek offer to enrich residents' well-being?

Be fit exercise, Trivia, Travel Log, Crafts, Daily Chronicles, Walking Club, Outings

What places are near Charter Senior Living of Poplar Creek or within walking distance for assisted living residents to enjoy?

Numerous Restaurants, Walgreens, CVS, Marianos, Target, Walmart, Woodfield Shopping Mall

What transportation services does Charter Senior Living of Poplar Creek offer to assisted living residents?

Professional transport on our van or personalized 1:1 companion escort services

What makes the chef or dining program at Charter Senior Living of Poplar Creek exceptional? What kind of menu can assisted living residents expect?

Homemade foods Three entrée choices, dietary restrictions can be accommodated Monthly meeting with Dining Service Director and residents to discuss new requests, likes, etc

What safety features or security measures does Charter Senior Living of Poplar Creek offer to assisted living residents?

AL – Front Door Locked, must be let in, Secured Outdoor Courtyard Clare Bridge – Secured Neighborhood, Secured Outdoor Crossings – Secured Neighborhood, Secured Outdoor Courtyard

How does Charter Senior Living of Poplar Creek keep residents' families informed about their loved ones?

Personal calls/scheduled appointment by HWD or RN Routine Care Conferences Facebook

If Charter Senior Living of Poplar Creek accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Yes, small to medium sized dog/cat Secured courtyards for animals Pathway around entire community

What ongoing senior care training does the staff receive?

Monthly Learning Management Training/Specialized Dementia Training

How many staffers are on duty in the daytime and overnight?

Day: 1 nurse, 3 RA s, 1 Program Assistant Evening 1 nurse, 3 RA s Overnight 2 RA s Maintain 8:1 ratio

What safety features or security measures does Charter Senior Living of Poplar Creek provide to protect residents who wander?

Door Alarms Alarmed Entrance/Exits Knowing where Memory Care Residents are at all times

What programs or activities does Charter Senior Living of Poplar Creek offer to keep residents engaged? How does the staff engage residents' long-term memories?

In Touch Memory Exercises Cluster Activities Learning Outings Mind Stimulation/Positive Approach

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Daily Monitoring by staff Health and Wellness Director nursing daily oversight Formal assessment/evaluation every 6 months/Care Conference with family

What techniques does Charter Senior Living of Poplar Creek use to support memory care residents during mealtimes?

Refresh Program Music Therapy Resident Centered Assistance

How does Charter Senior Living of Poplar Creek keep residents' families informed about their loved ones' health?

Routine Care Conferences with Health and Wellness Director

Describe the neighborhood around Charter Senior Living of Poplar Creek. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Residential Neighborhood with shopping, restaurants and entertainment close proximity

Is Charter Senior Living of Poplar Creek affiliated with a hospital if more care is needed?

Hospital is one half mile away – Amita Health Hospital & Behavioral Health

Costs for Charter Senior Living of Poplar Creek

Cost of Assisted Living

Starting Price

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Cost of Memory Care

Starting Price

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Services and Amenities of Charter Senior Living of Poplar Creek

Costs

All Inclusive Rent
Entry Fee
Fee Structure Extra: Entry Fee Cost : $3000
Assisted Living Starting At: $3375/month
Memory Care Starting At: $6100/month

Room and housing options

1-bedroom apartments
Companion Suites: Yes
Studio Apartments

General

Resident Capacity: 112
Respite Care
Minimum Age: 50
Pets: Small Pets Allowed Only

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About Charter Senior Living of Poplar Creek

Charter Poplar Creek has Assisted Living and 2 Memory Care neighborhoods. One for early stage and one for advanced stage dementia. Our staff are specially trained and we utilize our custom-created Flourish model. Call for more information!

What Makes Us Special

Charter Poplar Creek holds a sheltered care license- giving us the opportunity to do two person transfers, boils feeds, injections, osteomy bags and more!

Charter Senior Living of Poplar Creek

Reviews of Charter Senior Living of Poplar Creek

Assisted Living Reviews for Charter Senior Living of Poplar Creek

I visited this facility

I am a friend or relative of a current/past resident

I visited this facility

I am a friend or relative of a current/past resident

I visited this facility

I visited this facility

Memory Care Reviews for Charter Senior Living of Poplar Creek

I visited this facility

Questions about Charter Senior Living of Poplar Creek

Costs for Charter Senior Living of Poplar Creek

Services and Amenities of Charter Senior Living of Poplar Creek

Costs

Room and housing options

General

About Charter Senior Living of Poplar Creek

What Makes Us Special

Map of Charter Senior Living of Poplar Creek

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