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The Grove of Berwyn

3601 South Harlem Ave, Berwyn, IL 60402

(800) 558-0653 (Call a Family Advisor)

2.94

(17 reviews)

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Reviews of The Grove of Berwyn in Berwyn, Illinois

2.94

(17 reviews)

  • Facility

    3.0

  • Staff

    3.2

  • Food

    2.0

  • Activities

    3.0

  • Value

    2.3

Willie

5

September 14, 2023

I am a friend or relative of a current/past resident

I moved Mom to the Grove of Berwyn because my neighbor's stepfather was there before, and I used to go up there to visit him. He had dementia as well, like my mother has, so I kind of liked it, and it's not too far away from where I live, so I can go out there every day. It's three stories high. When you first walk in, you walk right through the center, and there are units on either side of the way. You have to be buzzed in with a sliding glass door. So, folks just can't walk in or walk out. The security is pretty good. I like the staff. They appear to be doing what they're supposed to be doing. I'm there every day, so I can see what's going on. I talk to everybody because they're there and they're taking care of my mom. I communicate with them and they're polite and they've taken care of Mom pretty well. I've seen other residents eating their food and they said they enjoyed it. They do activities all the time like bingo and card games. They seem to keep the residents that can get around in a wheelchair or whatever, busy if they want to be busy.

EXTREMELY RUDE

1

May 31, 2023

I visited this facility

THIS PEOPLE WORKING AT THIS FACILITY ARE EXCEPTIONALLY RUDE. EVERY TIME I'VE CALLED, I'VE EITHER BEEN HUNG UP ON OR TRANSFERRED WHILE I WAS MID-SENTENCE. I CAN'T IMAGINE THEIR CARE WOULD BE ANY BETTER. RUN AWAY QUICKLY!

CEHJ

1

April 28, 2023

I am a friend or relative of a current/past resident

I've been waiting for someone to Call Me? From. This location for over a week. Had a few situations where residents were fighting and is not a safety environment been. Waiting for a social worker to call to have my family member transfer out but still not a call

Christine

4

October 25, 2021

I am a friend or relative of a current/past resident

My brother is currently staying at Grove of Berwyn. I can't go in there, we're not allowed in. The staff member said when I dropped things off for him they had to have a paper signed for that. The staff has always been nice, I could say that. The social worker, kind of overworked, it took a while to get all the paperwork done, but she did it and we did speak, and I understand when someone has a lot on their plate because I think she works at different facilities. Just for the fact that it is a nursing home, there's nothing there for him to do. With nice weather they would let him stand out at the back chairs that they got there. They were taking him to his VA appointments, his medical appointments, and everything. On the whole, I think they're probably better than some nursing homes I heard complaints about, because my brother's not really complaining other than that he wants to get out of there because there's nothing to do, so I guess I would say they're OK. I have nothing to say negative about them. I'm kind of neutral because all of the staff that I talked to were all very nice. They do not have any activities that I know of, there's nothing going on there. Every now and then they have a, I want to say therapist, not that he needs therapy, but they would take him out of the room for exercising so he walks around. There's no reason, physically, for him to be there, mentally either. He just loves to walk around and they had him lifting weights. I thought they might have been based more on somebody that comes to do therapy with other patients and they just kind of dragged him to do some stuff so that he wasn't just sitting there comatose.

face21

1

January 16, 2019

I am/was a resident of this facility

Do not send your family here. No hot water for 2 days again m Not tv for the last 4 days with no explanation or ETA 30 minute response time at best when you ring the bell for help (going to bathroom) They Can't coordinate my doctor schedule with me so that I know when to go. Kidney patients beware!! Renal medicine rarely given WITH MEALS as required by doctor.

camari

3

August 10, 2017

I am a friend or relative of a current/past resident

My great grandma was in this facility for about 3 months. After about 2 month we asked them if they could put up railings to keep her from falling out the bed numerous times. Sooner than later she fail out of the bed because they did not listen to the family and put up railings. Which left her with a not on her head covering the whole right side of her forehead. After she hit her head railings was put up but they were broken and would fall off. They never let her get out the bed which lead her to be unable to walk. She described the food as nasty, she even lost wieght because if we didn't bring her food she wouldn't eat. the place smelled like urine and when people pushed the nurses button they didn't respond for 30-50min. My grandma said " when my family isn't here they don't check on me so please stay". When they came to change the wounds ( her leg ulcers) they would leave the old bandages on the bed side. If the pacient/ your family member is in a non walkable state DO NOT send them to courtyard health care center. Hope this is helpful.

Julie

5

July 17, 2017

I am a friend or relative of a current/past resident

My mother was at Courtyard Healthcare Center. They had excellent services and the place was nice and clean. She wasn't mistreated and the staff liked her. She hated the food.

Jean L Long

5

March 15, 2017

I am/was a resident of this facility

Excellent management team. Great nurses, the CNAs are caring and attentive

BigEle

5

September 4, 2014

I visited this facility

This Nursing Home is amazing. My Aunt was there for three years. I had a couple of complaints in the beginning but it was all taken care of immediately by the director of nursing (Claudia) and the social service department. Everyone made sure that all of my concerns were met. Very grateful for the care. Would recommend this nursing home to everyone.

family of a loved one.

4

November 9, 2013

I am a friend or relative of resident

I must say despite the construction and renovation project all of my mothers needs were met . staff checked on her often, therapy came by to assess her ability to transfer herself, and cnas were there hourly to answer her call light and turn her in bed for comfort. I am shocked at how well the nurses listened when I had a question or concern they always reassured me, the kitchen cooked hot meals and carts were brought to floors by the kitchen staff themselves. I never once smelled urine in the halls or rooms. this is definitely not the typical nursing home I had expected. every one was like a family, and worked together great. I always felt my mother was in good hads at this facility. thank you courtyard for all that you did for my mother!

PurpleViolets77

1

October 10, 2013

I am a friend or relative of resident

My family member was a resident of this facility for several years. During my visits, it was very apparent that they were severely in need of updates and a better cleaning routine because of the horrible and dirty environment that the sad residents have to endure there. It is filled with the strong smell of urine and feces. Residents would be left unattended in the hallways for long periods of time, seated in wheelchairs that were already soiled with the residents excrement. My family member had left the facility unnoticed for hours before he was found. This happened at least three times. thankfully he was not injured or harmed in any way. My family member was suffering from Dementia and Liver and Kidney Failure and also required dialysis treatments in this filthy, disgusting place. But my main complaint is the most recent incident where my family member was placed in Hospice and lasted 1 month and 1/2 then passed away on October 02, 2013. Then, he was transferred to the facility where there would be cremation services provided.The Doctor was constantly notified by phone, fax, and even in person by the facility director in regards to signing off on the death certificate. but this Doctor who is a longtime caregiver at this facility and my family members primary care physician, constantly would blow off the request made by anyone!! In the meantime my family member is lying in a cold storage area at the cremation facility for an ENTIRE WEEK!!! This is unheard of! When the facility's director brought the subject up to this doctor and described that the deceased persons family were very dissatisfied and were requesting an explanation as to "WHY" he was refusing to sign the death certificate that would allow cremation procedure to go forward, this Doctor just shrugged his shoulders and walked away stating that he "he had nothing to say". If it weren't for the Hospice Agency, and Social Workers that are not affiliated, stepped up to help me with this sad, and stressful time for myself and my family. They helped in the coordination of the cremation, the coroners visit for death confirmation etc., I would NOT have gotten ANY service from this facility where my family member has been a resident for several years and thousands of dollars were spent there for such crappy care if it weren't for the nice people from outside that came in to help me. It finally took 1 WHOLE WEEK!!! That FINALLY my family member was able to have a signed death certificate to proceed with proper services. I just want to say that it's such a shame that people have to be treated this way after the death of a loved one!!!! Not to mention that the person who has passed away has to lie in a crematory in such an undignified manner because a doctor couldn't find the time to sign his death certificate??? I've constantly had to clean the room myself for him, request necessary items to make his stay more comfortable and constantly remind the staff personnel to clean him because he was soiled or to change the sheets because they were always left dirty!!!! I feel sorry for ANYONE that has to stay there because of their circumstances in their life!!! God Help Them All!!! Note: This letter of complaint is from the sister of the deceased resident and dictated to another person that has access to email and internet usage.

louie1955

1

September 25, 2013

I am a friend or relative of resident

This nursing home was filthy,nasty the microwave had mold growing in it. The refrigerater was filthy nasty, there were roaches in my family members room, needless to say there was a roache in the dialysis room!!!!! nurse took me on a tour of thhe dialysis room she seen the roach too, my family member was already in this fautilty and he was on dialysis. Medciation was always a issue, either doctoors orders were not in or paper work was not complete in order to give up to date medication. Wound care my good help the person depending on these social workers,management and the nursing adminstrator. wound care was a night mare. There was this one aide that did not know how to use a holer lift the young aide was not knowledgeable in anything , she could have dropped my family member, I told her stop annd go get sommeone that knows what they are doing, I told her you are not going to drop my family and learn later!!!! anyways I I I and when I say I got someone who knew what she was doing a knowledeable black girl(aide) she was the best aide there and there were a few more good aides thank god. the nurses were great they could only do what upper mangement says, and I know there times they refused to do anything that could jeopardize there LPN license, . anyways management I don"t care for for enought reasons. I heard one of the social workers scream at a resident in the hall way, she told him he did not have any money and neither did his mom so stop begging for money I gave that res some money I felt so embessed for him. the social workers had a attuide, god help anyone going into this place.

Martriers

2

April 17, 2013

I am a friend or relative of resident

Here are my observations after spending 2 full days there visiting my mother who is in the early stages of dementia. "¢The place is bland and needs to be updated. Nothing home-like in any way. No decorations/artwork. Tiny cramped dining/rec room. "¢Mom is highly functioning and is currently placed with residents who are low functioning and she cannot interact with them. "¢While there for 2 days, the staff spent less than 1/2 hour on recreation which only consisted of asking them a few trivia questions. For the most part the patients just sat around with nothing to do. Very little radio or TV time. "¢Patients needs were ignored because it didn't fall within the schedule. Residents in wheelchairs couldn't go to the bathroom or go back to their rooms because they had to wait until it was "time". "¢A resident ate his dinner and someone elses. When I pointed it out the CNA just king of giggled. That says to me they aren't paying attention to the patients. "¢I saw one CNA pick up residents bread with her bare hands on several occasions. This same CNA went through the finished trays sitting on the cart to look and see if anyone had left their fruit cup so she could give it to a resident who asked for an extra one. "¢They let my mom wear the same clothes 2 days in a row. I'm concerned that they aren't making sure patients are putting on clean clothes or undergarments. There was one patient who wore the same outfit the 3 days that I was there. "¢The headboard and dresser in moms room are filthy and don't appear to wiped down or sanitize in who knows when. One staff member raised her voice at the patients and could be heard across the building. Patients were left unattended on several occasions.

rosie48

1

July 25, 2012

I am a friend or relative of resident

Some lazy cnas, bad management. I did not like this place.

Sharon G.

5

June 28, 2012

I am a friend or relative of resident

I have first hand experience with Courtyard Healthcare Center faculty and staff. My brother has been a patient there for over two years. The staff is extremely caring and dedicated. The management is hands on though they allow their Director of Nursing and staff to handle the patient affairs they remain engaged. These are traits lacking in many of the residential care nursing home facilities. This is not an easy field to work in resulting in under-staffing. However, this facility can be applauded because they make patient care a priority. My brother is being transferred to another facility and that is being handled with extreme care and concern for his well being. I gladly go on record as stating outward appearances are over-rated. Patient care is of primary importance. These facilities are performing tasks the families are unable to perform.

Caring201973

3

January 27, 2012

I visited this facility

There is a sign on this facility that says that the Courtyard is rated the highest in nursing home care in Berwyn. That's not saying too much for Berwyn. This nursing home is typical of so many other nursing homes that I have seen which is to say it is not great nor is it terrible. When you walk in there is an average sized lobby. I did not find it very welcoming. There is a receptionist behind a glass window and I had to wait a couple of minutes before she made eye contact with me. The entire place seemed pretty institutionalized. The facility was moderately clean, but I did smell urine on some of the floors. The residents' grooming was not the best. The staff seemed dedicated, albeit somewhat frazzled and overworked. While I did not see anything overtly wrong with the Courtyard, there is little also to recommend. I remain neutral about this facility.

ssj1986

3

January 20, 2012

I am a friend or relative of a resident

The staff seems a bit short-handed, but they're doing the best they can. It's a Medicaid facility so it isn't as upscale as a private location. They do provide different forms of therapies and have a convenient visitation schedule. Their safety rating isn't the best and that's a concern. There have been complaints of stolen items, but the staff do treat the residents with respect and dignity, so far as I've seen and heard from my family member.

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Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    2.0

  • Staff

    2.0

Medicare Provider Number: 145070
    Ownership Type: For profit - Limited Liability company
    Rating Date: 9/1/2023

About The Grove of Berwyn in Berwyn, Illinois

The Grove of Berwyn is a Senior Living provider in Berwyn, Illinois that offers residents Nursing Homes services. Contact The Grove of Berwyn for more details on services and rates.

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