Heartis Suwanee

Tim

Heartis Suwanee was nice. It was smaller than the other place, and they didn't have as many residents. The nurse, Camille, was professional and competent. I took a tour with Venus. You could tell she cared. They all cared about the people there. They were all professional and answered all my questions. They had lounging areas and a movie theater. They offered a lot of activities. The residents have outings on Wednesdays. They had a gym and a place to do therapy. They had really nice facilities.

Lisa

We toured Heartis Suwanee and it's one of those I liked the most. The building had multilayers to it, they're three to four stories. I like the units, how they looked, and the appliances themselves. But the multi-levels concern me the most, I'm not sure if the elevator workings would be favorable for my mom. The best thing that I liked was the newness of the units, and the least I liked was that it's a three-story building. The one individual that I talked to the day that I was there was very forthcoming, very responsive, and very positive. They had quite a few activities for the seniors, outdoor space, and other amenities like a salon. It's located close to hospitals, restaurants, the fire department, and all that kind of stuff.

Michelle

Heartis Suwanee was more like a condominium feel where you get in an elevator. It was brand new, and the rooms were nice and clean. It's right across from the Suwanee Town Center, so it's a good location. The rooms were brand new and clean. I didn't see any people doing activities or anything. The staff has been very friendly and helpful. That was probably the place where we're going to put my mother-in-law, but she didn't qualify to go there. They have a big courtyard and they have a big balcony on top. I like the location. I didn't see anything wrong with it.

Ginette

We went to look at Heartis Suwanee. My mom felt it was very commercial, and she did not like that feeling. We had met with the salesperson who took us around, and we had a good feeling about it, but she was in a hurry. They never even followed up after the visit, which surprised me. They had a full-size refrigerator in the apartments. Everything looked clean, and the facilities looked fine. The dining area was restaurant-style. They have a nice courtyard.

Robert

Heartis Suwanee was a beautiful facility, very bright, and secure. The staff was incredibly courteous. The rooms were large, new, and looked very up to date. I did not try the food, but the dining area looked very comparable to the other place I toured. It was very, very wide, big, bright, open, and atrium style dining. It was very spacious and looked very nice. They have movie nights, exercise, bingo, field trips, crafts, and game nights. They have everything under the sun, that you can imagine that a senior might be interested in doing. The location was not bad, but it's at a busy intersection and was inconvenient to me. It did not have the same sedate feel that the other place did. The Heartis was wonderful inside, but the surroundings where it was is very newly created, so there was just a lot of open space to a very busy intersection. The staff that gave the tour was outstanding. She was incredibly helpful, courteous and energetic. She brought in a nurse for me to talk to about things. The facility was brand new, very bright, very clean, and very spacious.

Jennifer

My second choice would probably be Heartis Suwanee. It was further away from my house. It was a beautiful place with good activities. The people seemed happy. The facility was immaculate. The library is across the street. There is also the town center across the street, so when the COVID restrictions lighten, there will be shopping and things to do there. The rooms were very nice but a bit small, so I don't think they're necessarily priced correctly for the size.

P.T.

My mother-in-law moved into Heartis Suwanee. So far, it's been awesome, the staff I dealt with is friendly, responsive, they're been where they're supposed to be, and I never had to search somebody down. It's brand new, so the accommodations are very nice, and my mother-in-law likes the food, she said it's very good. Dining is restaurant style with tables, tablecloths, servers, and so it's very nice. It's definitely worth the trip, it's a beautiful facility with lots of stuff to do for an active adult. My mother-in-law moved in there without knowing anyone, and within a few days she was in outings with other women and making friends, so it's a very welcoming community.

RC

Heartis Suwanee was beautiful and brand new, but it was a little disorganized the first time I went. They did a better job with the second tour. The residents I met seemed nice. It's modern and really nice inside.

Colleen

Heartis Suwanee was lovely. We liked it very much, but it was very large and overwhelming for my brother. The rooms were very nice and very upscale. It's a very modern and new place. They can take a lot of residents there. They have two buildings, one for couples that just want to retire and be independent, and another building for those that need care, memory care, and hospice. It's a huge building and my brother is very small and quiet; he would not have fit in. They had all types of activities, and they had a beautiful outdoor place where they could all meet up. They could even have pets if they could handle them on their own. They also have a bus if they are able to go for activities. We were very impressed, but my brother would be lost there. The staff was very nice and informative.