Heartis Suwanee was more like a condominium feel where you get in an elevator. It was brand new, and the rooms were nice and clean. It's right across from the Suwanee Town Center, so it's a good location. The rooms were brand new and clean. I didn't see any people doing activities or anything. The staff has been very friendly and helpful. That was probably the place where we're going to put my mother-in-law, but she didn't qualify to go there. They have a big courtyard and they have a big balcony on top. I like the location. I didn't see anything wrong with it.
Heartis Suwanee
Offers Assisted Living, Independent Living, and Memory Care
7 Reviews
4055 Suwanee Dam Road, Suwanee, GA 30024
Call
(800) 385-2527
Reviews of Heartis Suwanee
Assisted Living Reviews for Heartis Suwanee
November 03, 2022
I visited this facility
August 10, 2022
I visited this facility
We went to look at Heartis Suwanee. My mom felt it was very commercial, and she did not like that feeling. We had met with the salesperson who took us around, and we had a good feeling about it, but she was in a hurry. They never even followed up after the visit, which surprised me. They had a full-size refrigerator in the apartments. Everything looked clean, and the facilities looked fine. The dining area was restaurant-style. They have a nice courtyard.
March 16, 2022
I visited this facility
Heartis Suwanee was a beautiful facility, very bright, and secure. The staff was incredibly courteous. The rooms were large, new, and looked very up to date. I did not try the food, but the dining area looked very comparable to the other place I toured. It was very, very wide, big, bright, open, and atrium style dining. It was very spacious and looked very nice.
They have movie nights, exercise, bingo, field trips, crafts, and game nights. They have everything under the sun, that you can imagine that a senior might be interested in doing. The location was not bad, but it's at a busy intersection and was inconvenient to me. It did not have the same sedate feel that the other place did. The Heartis was wonderful inside, but the surroundings where it was is very newly created, so there was just a lot of open space to a very busy intersection.
The staff that gave the tour was outstanding. She was incredibly helpful, courteous and energetic. She brought in a nurse for me to talk to about things. The facility was brand new, very bright, very clean, and very spacious.
February 27, 2020
I visited this facility
Heartis Suwanee was beautiful and brand new, but it was a little disorganized the first time I went. They did a better job with the second tour. The residents I met seemed nice. It's modern and really nice inside.
January 31, 2020
I visited this facility
Heartis Suwanee was lovely. We liked it very much, but it was very large and overwhelming for my brother. The rooms were very nice and very upscale. It's a very modern and new place. They can take a lot of residents there. They have two buildings, one for couples that just want to retire and be independent, and another building for those that need care, memory care, and hospice. It's a huge building and my brother is very small and quiet; he would not have fit in. They had all types of activities, and they had a beautiful outdoor place where they could all meet up. They could even have pets if they could handle them on their own. They also have a bus if they are able to go for activities. We were very impressed, but my brother would be lost there. The staff was very nice and informative.
Independent Living Reviews for Heartis Suwanee
June 21, 2021
I visited this facility
My second choice would probably be Heartis Suwanee. It was further away from my house. It was a beautiful place with good activities. The people seemed happy. The facility was immaculate. The library is across the street. There is also the town center across the street, so when the COVID restrictions lighten, there will be shopping and things to do there. The rooms were very nice but a bit small, so I don't think they're necessarily priced correctly for the size.
March 19, 2020
I am a friend or relative of a current/past resident
My mother-in-law moved into Heartis Suwanee. So far, it's been awesome, the staff I dealt with is friendly, responsive, they're been where they're supposed to be, and I never had to search somebody down. It's brand new, so the accommodations are very nice, and my mother-in-law likes the food, she said it's very good. Dining is restaurant style with tables, tablecloths, servers, and so it's very nice. It's definitely worth the trip, it's a beautiful facility with lots of stuff to do for an active adult. My mother-in-law moved in there without knowing anyone, and within a few days she was in outings with other women and making friends, so it's a very welcoming community.
Questions about Heartis Suwanee
What ongoing training does the staff receive in dementia care?
Our staff has ongoing training through Relias.
Describe the overall population of assisted living residents at Heartis Suwanee. What is their average age? What are their favorite things to do?
The average age is 84. Residents enjoy eating, music, word search, bingo, happy hour, and walks in the courtyard.
What programs or activities does Heartis Suwanee offer to enrich residents' well-being?
We utilize a Montessori based program called Spark which encourages living well and living inspired via mind, body, and spirit.
What places are near Heartis Suwanee or within walking distance for assisted living residents to enjoy?
We have 2 beautiful courtyards on site. The Suwanee Greenway walking trail, Suwanee Town Center, and the Suwanee Public library are both across the street.
What transportation services does Heartis Suwanee offer to assisted living residents?
We provide shuttle services for all of our residents which may include park visits, grocery store visits, doctors appointments and other activities.
What makes the chef or dining program at Heartis Suwanee exceptional? What kind of menu can assisted living residents expect?
Our culinary arts team is second to none. Our Chef has been here since day one. In addition to the daily variety of entrees, we have an "always available option" along with a 24 hour bistro (IL) for residents to select from. We keep snacks available in the lobby area as well (AL). We work with all kinds of diets including low sugar diets.
What safety features or security measures does Heartis Suwanee offer to assisted living residents?
We have caregivers on staff 24/7, an alert system in all apartments, and an emergency pendant for residents to use in case of emergency.
How does Heartis Suwanee keep residents' families informed about their loved ones?
Our Executive Director sends out a weekly email updating the residents and their families of the different activities going on in the community. We also have a monthly newsletter as well as an active Facebook page. We call residents' families after every incident involving their loved ones.
If Heartis Suwanee accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We accept all animals at Heartis Suwanee. We have a Dog Park for our furry friends to enjoy some time off-leash. Our Residents' dogs are allowed in all areas of our community except the Dining Rooms. We also have a community dog named Jingle.
What ongoing senior care training does the staff receive?
Our staff has ongoing training through Relias as well as fire safety training, medical training, and CPR.
Describe the overall population of independent living residents at Heartis Suwanee. What is their average age? What are their favorite things to do?
Average age is 75. Our residents enjoy lunch outings, shopping, Bingo, card games, water aerobics, and happy hour.
What places are nearby for independent living residents to enjoy?
The Suwanee Greenway walking trail, Suwanee Town Center and the Suwanee Public library are both across the street. The Mall of GA and Gwinnett Heritage Center are 10 minutes north. The Infinite Energy Arena and Sugarloaf Mills Mall are 10 south. We are 30 mins from Downtown Atlanta and 1 hr from Dahlonega and Helen.
What are some recent off-site events that the community activity director at Heartis Suwanee has organized?
We have gone on shopping trips to the Mall of GA and Johns Creek. We have gone out to lunches at the Suwanee Town Ctr.
What transportation services does Heartis Suwanee offer to independent living residents?
We provide shuttle services for all of our residents which may include park visits, grocery store visits, doctor appointments, and other activities.
What makes the chef or dining program at Heartis Suwanee exceptional? What kind of menu can independent living residents expect?
Our culinary arts team is second to none. Our Chef has been here since day one. In addition to the daily variety of entrees, we have an "always available option" along with a 24-hour bistro (IL) for residents to select from. We keep snacks available in the lobby area as well (AL). We work with all kinds of diets including low sugar diets.
What common areas are available for independent living residents?
Heartis Suwanee has a heated pool in our courtyard, bar and lounge, dog park, game room, library, salon/spa, gym, observation deck, and movie theater.
What safety features or security measures does Heartis Suwanee offer to independent living residents?
We have a 24/7 concierge at the front desk and an alert system in all apartments. The Suwanee Police Station is right across the street from us.
If Heartis Suwanee accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We accept all animals at Heartis Suwanee. We have a Dog Park for our furry friends to enjoy some time off-leash. Our Residents' dogs are allowed in all areas of our community except the Dining Rooms. We also have a community dog named Jingle.
Does Heartis Suwanee work with an agency or registry to provide nursing and medical assistance as needed?
We are currently working on offering home health services a la carte for our Independent Living residents.
What safety features or security measures does Heartis Suwanee provide to protect residents who wander?
Our Memory Care is a locked community with key card access. We also have alarms, both silent and audible to alert us on our Assisted Living Doors. We have concierges at our AL entrance.
What programs or activities does Heartis Suwanee offer to keep residents engaged? How does the staff engage residents' long-term memories?
We utilize a Montessori based program called Spark which encourages living well and living inspired via mind, body, and spirit. We have a daily morning meeting where we exercise, sing, and go over current events.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our Health Services Director, a RN, completes the initial assessment. The first assessment after move in is completed in 30 days and then every 3 months thereafter.
What techniques does Heartis Suwanee use to support memory care residents during mealtimes?
We utilize a Montessori based program called Spark which encourages living well and living inspired via mind, body, and spirit. We have a daily morning meeting where we exercise, sing, and go over current events. Our Chefs can also prepare mech. soft, mech chopped, and pureed food as well as thickened liquids.
How does Heartis Suwanee keep residents' families informed about their loved ones' health?
Our Executive Director sends out a weekly email updating the residents and their families of the different activities going on in the community. We also have a monthly newsletter as well as an active Facebook page. We call residents families after every incidents involving their loved ones.
Describe the neighborhood around Heartis Suwanee. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
We are located in Beautiful Downtown Suwanee which is a mix of residential and commercial.
Is Heartis Suwanee affiliated with a hospital if more care is needed?
We are 15 mins between Emory Johns Creek, Northside Gwinnett, and NEGA Medical Braselton.
Costs for Heartis Suwanee
Services and Amenities of Heartis Suwanee
Costs
- All Inclusive Rent
- Rent Plus Care Fees
- Entry Fee
- Entry Fee Cost: 2500
- Fee Structure Extra: Mc Is All Inclusive/Assisted Living Is Rent + Care/$1500 Community Fee
- Assisted Living Starting At: $3960/month
- Independent Living Starting At: $3075/month
- Memory Care Starting At: $4845/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
Dining options
- In Room Kitchens
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Tv Room
- Garden And Patio
- Pool
Cleaning services
- Housekeeping
Technology and entertainment
- Wifi
Activities
- Offsite Activities
Financial guidance
- Va Benefits Consultation
General
- Resident Capacity: 175
- Respite Care
- Minimum Age: 55 Il/62 Al
- Pets: All Pets Allowed
Licenses
- State Licenses: ALC000574
About Heartis Suwanee
Heartis is a one-of-a-kind place for one-of-a-kind people. Like you. Our communities are intentionally designed with your tastes, your interests, and your well-being in mind. They cater to the life you’re used to living and provide an inviting and inspiring atmosphere for your vibrant personality.
When you open the door to Heartis, you open the door to more of the engaging, exciting, and fun experiences you’ve always enjoyed. You also open the door to an extended support system. New neighbors become new friends and passionate team members provide personalized care.
In every way, we’re committed to giving you room to be you. So we’re proud to say that we’re different because you’re different.
What Makes Us Special
Every aspect of our community was designed with you in mind. The countless amenities cater to your interests, your well-being, and your personal goals so you can spend your days doing what makes you happy, no matter what that is.
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