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Sandy Springs Center for Nursing and Healing

1500 S Johnson Ferry Rd Ne, Atlanta, GA 30319

(800) 558-0653 (Call a Family Advisor)

2.8

(26 reviews)

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Sandy Springs Center for Nursing and Healing
Sandy Springs Center for Nursing and Healing
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Atlanta, Georgia 30319


2.8

(26 reviews)


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Reviews of Sandy Springs Center for Nursing and Healing in Atlanta, Georgia

2.8

(26 reviews)

  • Facility

    3.3

  • Staff

    3.7

  • Food

    2.9

  • Activities

    3.6

  • Value

    3.3

Sisterof resident

5

September 22, 2023

I am a friend or relative of a current/past resident

I've been so impressed with this Nursing facility! The staff is so friendly and positive and caring! You can tell that the staff enjoy working here and that is reflected in the care they give your loved ones. THIS IS A HAPPY PLACE! When it comes to care for a loved one, CARE is the most important element and that is the focus here. In addition, the facility is clean and well-managed. The meals are good and the activities and rehab facilities are also great. High marks altogether for this facility!

Mike Hill

5

September 7, 2023

I am a friend or relative of a current/past resident

I have to say how extremely satisfied and overwhelmed with the staff members that I have interacted with!! A few of the staff members who's names I do know off hand because I see them so often are, Aaron(male nurse), Susan(speech therapist), and La'Toyia(Head R.N.) are just a few of the staff that has not only made this hard time our family is going through so much easier but they make me feel like I don't have to worry about him be cleaned up, fed and making sure his physical training is under control and not letting him put it off by say later or tomorrow because he is good for that and that's why we are in this situation! I can honestly say that I don't write too many reviews but I feel like it's only fair that the hard work these wonderful people do gets some recognition because I'm sure their paychecks do not reflect all the hard work and patients they put in to this job because it can not be easy dealing with older people who's own family can't wont or don't help as much as they should and I take my hat off to this facility as a whole!!! Thank You Sandy Springs Center For Nursing and Healing!!!

Erik S

1

March 17, 2021

I am a friend or relative of a current/past resident

This place is terrible. My father stayed there for almost a month "recovery from a hospital visit" As far as I can tell they did nothing except give him food and water. I asked repeatedly to get him cleaned up including shave, hair cut and shower. He never received neither in a month. He looked pretty bad and did not smell very good. He has never had a full beard in his life. He was actually in worse condition , bed sores and dirty when discharged. It seem like their attitude is "It's not my problem." I am now trying to figure out why there is no one to speak to at the facility. It seems that they are either " to busy" etc. If you call the front desk you will get transferred to a line that goes to a full voicemail or they just let it ring. Before you have some one you care for staying there. Call the front desk and ask for a manager or a nurse and you will see how responsive they are. Also the billing is not good and you will get bills without explanation pooand if you get through to billing they say it has nothing to do with them, its from corporate. The number they gave me is for compliance and most options does not work as the voicemail s are full.

Anonymous0925ec

1

October 4, 2020

I am a friend or relative of a current/past resident

The care that Sandy Springs Health and Rehab (Northeast Atlanta Health & Rehabilitation Center) has provided my father is not good. He's in the hospital. The staff members were all very nice and seemed very willing to talk to me. But the care wasn't good, and my dad ended up with an infection from a bed sore that grew ten times what it was from when he first got it. So the team didn't pay attention to what was going on. They were all nice and helpful, so I don't know what happened. We were not able to come in because of COVID-19, and his room didn't have a window to where we could actually see him.

B. Bauman

5

October 16, 2019

I am a friend or relative of a current/past resident

The staff at the rehab facility was excellent. The nurses (especially Ms. Ty), therapy staff, case manager (Ms. Lieta) and doctor were very supportive of my sister's needs. They worked with her to help her regain the strength she required to function at her assisted living facility. The nurses took were responsive and supportive of my sister's concerns. My sister was a challenge for the staff in that her health needs were many: weight, congestive heart failure issues, medication and that she could be demanding. I watched them conduct her therapy to recover her strength on a number of occasions. The therapy staff were firm in pushing her, yet patient when they had to be to encourage her and motivate my sister to regain her strength. The case worker staff were responsive and very helpful in assisting me in coordination of insurance company information. They also were very responsive in coordination of the various requirements for the transition to the assisted living facility. Overall, all the competent staff were very helpful in responding to my sister's and my concerns when it came to her care at the facility. The facilities were very good too. Activities were great for what my sister could do in her health situation. My sister did not like a few meals, but to be honest she was on a diabetic, low salt diet congestive heart failure diet, and it's rough to please her. I tasted the food a number of times and it was good to me. Nutrition is the key I was looking for in my sister's situation.

Provider Response

Thank you so much for your positive comments about Northeast Atlanta Health and Rehabilitation Center and for taking the time to write such a nice review. It truly means a lot! Hope you have a great day, take care!

louiseelva

4

October 8, 2018

I am a friend or relative of a current/past resident

Rooms were clean; staff was friendly and helpful. The facility was more organized and professional than previous facilities I have had experience with.

Provider Response

Hi, thank you for taking the time to leave a review for us at Northeast Atlanta Health and Rehabilitation Center. We're happy we could meet your expectations!

Casey K

1

May 3, 2018

I am a friend or relative of a current/past resident

This facility and the time my dad spent here was horrible and I hope no one has to go through the same experiences my family went through. I have listed the various experiences we went through. -My father was transferred from St. Joseph's Hospital by ambulance after open heart surgery. The ambulance drivers got him into his bed and no one entered the room to greet us, set us up, let us know about the admission procedures. I waited an hour before I searched out a nurse to get him a urinal. Then I had to contact them again to get a help button set up. After 2 hours finally someone came to discuss admissions. -My dad used the urinals at night and it was never emptied. It sat on his bedside table each day filled with pee and growing each night. -After PT (which he did love) he was brought back to the wrong room, put in the wrong bed, and left there. They only found him because I mentioned I was concerned because he had "been at PT" an hour longer than they said it would last. -Each day I came in and read through any paper work that was on his night table. Interestingly he had the Baseline Care Plan and Summary which had a section that said it had been shared and discussed with me... which it had not been. -I left the 2nd night making sure they were set up to give my dad his sleeping meds (which they did not give the night before). I spoke with the nurse in charge who was on the phone with the doctor and they said he would get his sleeping meds that night. I returned the next day to find they had not given him his medication. The nurse could not tell me why so she called the doctor and gave him my cell phone number to call me back. 6 hours later the doctor called the nursing station, he refused to call me, and said they were unable to fill the prescription and they could only administer it if I gave them his personal medication bottle. Yet the 1st day we arrived they scolded me from bringing in outside medication saying no outside medication is allowed in the building for any reason, not even to give to the nursing station. This further frustrated me because the doctor finally let me know at 7pm which is rush hour traffic and I live an hour away. If he had called me back at a reasonable time I would have been able to get the medication without rushing back before bedtime. AND I still wonder if anyone was planning on telling me this if I had not been so persistent about it. Don't they have to administer all medications as they are prescribed to the patient. -when we decided this was not the place for us, it took me 2 full days to get him discharged and transferred to another facility. When paperwork was asked to be transferred over they would send some of tbe paperwork leaving out important papers so that I would have to repeatedly follow up to get it faxed over again. The final fax where it said he was being discharged took an hour. First they resent the paperwork they had already sent instead of the discharge papers. Then they sent over paperwork that was not completely filled out. Then they sent it over without page 7. My dad went through open heart surgery and instead of sitting next to him and keeping him company and cheering on his small accomplishments, I was running around this building making sure he was getting meds, getting food, and trying to get him out of this prison. Please save yourself the time and frustration and find a different facility.

naturalized southerner

4

September 25, 2017

I am a friend or relative of a current/past resident

The staff at this place are VERY caring, gentle and yet professional. Everyone I have met from the reception desk, to nurses, CNAs and doctors have been pleasant,to work with. The therapy department has wonderful people who do a good job of balancing praise and encouragement, so their patients want to work hard for them. My parent has been here for over 35 days and the only negative thing is that on rare occasions my parent has not gotten a meal.

Susan R.

4

August 22, 2017

I am a friend or relative of a current/past resident

My father was in Northeast Atlanta for a few weeks before he passed away. I thought it was nice and everybody that worked there was caring. I found the people to be compassionate and helpful. The physical therapy people were really nice and I liked the nurses and the doctors.

StephHeard

5

June 15, 2017

I am a friend or relative of a current/past resident

This is our second time being an inpatient at this facility in about a year. The staff are even more caring and trusting than before. Therapy, Nursing, Kitchen. and even housekeeping are quick to meet our needs.

mwwbutler

4

February 28, 2017

I visited this facility

My mother was a patient there for 2 months. She was there for rehab only. My mom had conditions that prohibited her from full participation in rehab. Based on what I saw with regard to the rehab staff, they have the people and the know how to help people along the way. With regard to care they were very good. I never had to escalate to a manger as a result of lack or improper care. When it's your loved one nobody will do the things you will do for them. My mother was not without family 95% of the time. There are some real caring and exceptional caregivers at this facility. There are some genuine caring support staff too.

Lhdover

4

January 29, 2016

I am a friend or relative of resident

Very good care by loving and attentive staff. Building could use a decor overhaul, but the care was excellent.

Stepheard

4

January 28, 2016

I visited this facility

Rooms are spacious and well lit. Very good location. The food is tasteful. Staff and Management have been very accommodating and helpful.

kabobo718

1

November 6, 2015

I am/was a resident of this facility

The nurses are rude, the food is terrible my father reuses to eat and the do not give him any other besides peanut butter, my father is not happy there at all he compares it to prison

dsaylor

4

October 23, 2015

I am a friend or relative of resident

My grandmother was here for 4 months up until her passing. (June to October) We were there nearly every day and were very pleased with her nurses and CNA's. One point to make is that there has been a few management changes since earlier posts, so perhaps they've weeded out a lot of the folks with bad attitudes. In every organization there are people that don't enjoy their jobs and should move on, but I found very few of them in my experience. Overall, we found the food to be really good. it was flavored well and much better than typical commercial/hospital food. Lunch is their best meal!! Most things they served tasted just like my grandmother would have made. The courtyard is a nice place to spend an afternoon when the weather is pleasant. Honestly, I think it comes down to how you engage the staff. I saw families that were not at all happy with the team, but I was more than pleased with the exact same team. When you treat people like dirt, you tend to get the same in return. I found the staff to be caring and responsive to our needs. We were kind, patient and compassionate to them, and we got that in return 10 fold. A smile, a please and a thank you still hold value in today's world. The only reason I didn't give it 5 stars is because the facility itself could use a little improvement. The carpet, furnishings, and such are worn and need to be freshened up. The building is clean, but it needs some capital investment. It feels a little dreary. However, I'll take Care over Carpet any day of the week. As another point of recommendation, my father (who visited often) said, "When the time comes for me to go into a nursing home, I pick this one."

T. Anne

1

August 19, 2015

I am/was a resident of this facility

Worst place in the world. I wouldn't send a snake there. The CNA's are rude and inefficient, seems like they get some of them off the corner. I had three that were on point, Marcia, Tonia and Amy. If it had not been for them, I would not have made it for two months. The food was horrible and always cold. Worst place in the world, they need to close their doors.

Caring107109650

4

June 22, 2015

I am a friend or relative of a resident

Northeast Atlanta Health and Rehab is close to where my husband and I work, so that is one thing. It is easy for us to get there from where we work, and my brother, who is a physician, recommended it because he has been there and has had patients there. Everybody is very nice, always smiling, and they are very prompt about contacting family members when there is something going on with the patient; they call you immediately, so I am satisfied. The food is fine for my grandmother. She has no complaints about it. The place is very nice and clean.

Caring104949650

2

May 13, 2015

I am a friend or relative of a resident

The courtyard of Northeast Atlanta was lovely, and their lobby area was nice. The turnover was high though, so it was difficult to be consistent. I don’t think the administration is very responsive to caregiver concern. I had a problem with the administrator. There were not enough activities outside of bingo. In the time my mother was there -- which was a year and a half -- they managed to do one outing to a museum. I was not happy.

Catherine Nina

1

April 19, 2015

I am a friend or relative of resident

I had my mother there and she had a fall so they say! I had her moved after the fall she lived 18 days after! Till this day never have been told how she fell! She had two black eyes a broke nose,hole through lip and a broken knee cap! These injuries don't add up to a simply fall! I wouldn't put a dog in there care!!

Kim Brooks

1

October 28, 2014

I am/was a resident of this facility

I was a post surgery patient at this facility for 3 weeks. Food was often cold. Night shift rarely answered call buttons and delivered wrong medications to me. Thank God I was alert. Dayshift nurses seemed to be hard workers...but night shift were rude. When my bed was soiled I pushed the call nurse button and no one responded after 30 minutes. I got out of bed and got my own linen and two night nurses were standing in the hallway talking. When nursing assistant came to my room she said she had been on a break and nurses were supposed to cover the lights. On one Saturday afternoon as physical therapy was escorting me walking hallway there was a man who had fallen out of his wheelchair lying on the floor about 5 feet from the nurses station. There were 3 nurses in the station talking to each other not noticing that the man had fallen out of his chair. When I first arrived at the facility and needed something for pain it took 8 hrs for the nurse to bring my prescribed pain medication She said she was new and had a lot of paperwork to do for my admission. I was never weighed at this facility. I asked nursing assistants but they said it was only done on certain days. I was there 3 weeks! The facility appeared clean and that is worth 1 star. I complained to nursing supervisor, social worker and called administrator but he never returned my call. When I needed nursing help and they did not respond to the light in 15 minutes I called the facility, talked to the operator and told her I was a patient and needed a nurse and no one would respond to my light. I felt like I was a real poor person in one of those old nursing home horror stories. Physical therapy was good.

Perturbed

1

September 30, 2014

I am a friend or relative of resident

If you're looking for a place that will treat your loved one like a number, then this is the place for them. As needed medication was dispensed to my father regularly, no one could give me an explanation as to why. When I brought it to the attention of the Director of Nursing, she asked what did I expect her to do?! Yet one of his conditions there's no record of his receiving treatment for. Each time I visited the residents were gathered in the main area around a television that no one was watching. On a beautiful sunny day when I asked to take my father out to the patio, we had to wait until an employee unlocked the patio doors. I found the atmosphere completely depressing. I'm glad to say my father health has greatly improved since removing him from this facility.

missy leigh

1

January 27, 2014

I am a friend or relative of resident

My father was taken in for rehab from a hospital. Not only did they loose paperwork constantly, they didn't take care of him at all. Let him pee in his room and never cleaned it up. You could smell it all the time. Then, when I knew he was sick, the Dr., known as Dr. O, only said "Don't worry, he'll be fine in a day or two". The next day he was in the hospital with a UTI as well as full blown pneumonia. He is now dying in a hospice. Only 3 days after the Dr. made the comments above. Buzzers from other patients go off all the time and No One responds. All are having a party at the front desk and laughing. The rehab portion is Excellent. The other part......well......I wouldn't send my worst enemy there! Good luck if you send one there. I was there and other family members EVERY day and still this happened. No one listens to you. Now, my best friend and father will be gone in a matter of hours. I wouldn't have put Any Star above, but it is required. They get a NEGATIVE 100 from me!

B Kelman

1

September 1, 2013

I am a friend or relative of resident

My mom was taken there and it was awful. She couldn't walk and needed physical therapy(they were wonderful).It was the nurses that were very inefficient There was an alarm on her bed incase she got out of bed by herself wanting to go to the bathroom. Fortunately I was there one morning when she tried to get our of bed. The alarm went off as I took her to the bathroom. I didn't know how to turn it off. Even after we finished going to the bathroom no one came to see what she needed. She could have lying on the floor bleeding to death and no one was there. This was not the only incident but I felt this was the most important. I always felt we were bothering the nurses instead of them caring.

blkr00t

3

October 11, 2012

I am a friend or relative of a resident

Northeast Atlanta Health and Rehabilitation Center has been a breath of fresh air for my parents. My parents are both recovering from strokes which left them both wheelchair bound and considered total assist patients. We had an unpleasant experience at another facility and began to look for a new place for our parents. Our search eventually led us to Northeast Atlanta Rehab and we are so very glad that we did. The staff is very knowledgeable and friendly. The attention and care that they show to the residents is top notch. Most of all, it appears to me that they have a way of encouraging independence from the residence while simultaneously meeting their needs in a very timely manner. It is vital to the mental health of the residence that they not feel as if they have been in any way thrown away or just put out to pasture so to speak. It is my experience that the staff of this fine facility have certainly met my expectations by making my parents feel cared for again. The facility itself does appear to be a little old but it is always well kept and clean. The attention to detail to little things such as cleanliness of the rooms only enhances the dignity of the residents.

rebeccalouise

1

July 21, 2012

I am a friend or relative of resident

i would never recommend this facility to anyone. administrator doesn't seem personable. staff not very helpful a lot. bad food, and cold. can't get hot coffee for my mom without asking a lot of staff. i don't won't to go on. glad my mom is out of there! i don't won't to rate them because it would be 0, but that if not a choice they give you!

Jonas McCrackin

5

September 18, 2008

My loved one stayed here

This facility is a good one. However, the they have recently had a chance of administration. Me and my family really enjoyed the former director. He is the reason that we came back a third time with our mother. The new director is not very friendly and does not speak to families as a customer. I hope that this leadership behavior does not become the staff's behavior. You can tell there is a different feeling in the building. Just not as friendly.

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Services and Amenities of Sandy Springs Center for Nursing and Healing in Atlanta, Georgia

General

  • Resident Capacity: 165

Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    4.0

  • Staff

    1.0

Medicare Provider Number: 115504
    Ownership Type: For profit - Limited Liability company
    Rating Date: 9/1/2023

About Sandy Springs Center for Nursing and Healing in Atlanta, Georgia

Sandy Springs Center for Nursing and Healing is located in Sandy Springs, GA, and offers a variety of care types including Skilled Nursing Care, Short-term Rehabilitation Care, Respite Care, Hospice Care, and Memory Care. This center is designed to cater to the needs of seniors requiring different levels of medical and personal attention. The facility provides semi-private rooms, which allows residents to have a roommate, fostering a sense of companionship among them.

The room amenities at Sandy Springs Center for Nursing and Healing include essential features to ensure comfort and convenience for its residents. Although specific amenities per room type may vary, the facility ensures that all basic needs are met. The center also boasts a range of general amenities that enhance the living experience. These include meals provided three times a day, outdoor and shared common areas for social activities, WiFi/Internet access for staying connected with loved ones, salon services for personal grooming, and communal dining areas where residents can enjoy meals together.

In terms of services, Sandy Springs Center for Nursing and Healing is well-equipped to provide comprehensive care. The services include physical and occupational therapy for rehabilitation needs, which are crucial for residents recovering from surgery or illness. Additionally, the center has nurses, therapists, and a nutrition specialist on staff to ensure that all aspects of health and wellness are addressed. Diabetic care is also available to manage and monitor residents requiring specific dietary and medical attention. Housekeeping services maintain a clean and hygienic environment, contributing to the overall well-being and comfort of the residents.

Map of Sandy Springs Center for Nursing and Healing

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Sandy Springs Center for Nursing and Healing

1500 S Johnson Ferry Rd Ne, Atlanta, GA 30319

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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