I visited Family Extended Care of Winter Haven I; it's the one I wasn't impressed with. To me, it was more like a nursing home than an assisted living place. It was the kind of atmosphere where everything is regulated, like if you were in a hospital like a quarter cup of this, a half a cup of that; they wouldn't be able to eat what they wanted to eat. My first impression was not the best of that. Their dining area is out in the open, right when you come into the place. The dining room is right there, there were trays that you would get in a hospital. It just seems like more of a medical facility than an assisted living where they have their independence, and that they don't help them medically.
625 Overlook Drive, Winter Haven, FL 33884
Call
(800) 385-2527
Reviews of Family Extended Care of Winter Haven
Assisted Living Reviews for Family Extended Care of Winter Haven
October 26, 2021
I visited this facility
November 24, 2020
I visited this facility
Family Extended Care of Winter Haven was an older place. It had a nice courtyard, but the problem was when they showed the courtyard to us, we had to go through somebody else's room to get out. It was not a real clean place, but the location was good. The veterinarian was right next door, and the beauty shop was right across the street. It's a nice area. We only met one person, and I think she did the best she could. At that time, they just had a one-bedroom apartment. With assisted living, there wasn't much of a kitchen. There was only a sink, a microwave, and a refrigerator. The room that the staff showed us was not an ideal room for us.
January 23, 2020
I visited this facility
They only had assisted living and memory care. The staff was very friendly and knowledgeable. It was just a small location so everybody knew everybody. The apartments that I saw were clean and tidy, but small. The environment was also neat and clean. It's tidy, and pretty much up-to-date. I saw the dining area which looked clean, although I didn't try the food. If you're looking for an intimate care community, this would be perfect.
April 04, 2018
I visited this facility
This community seemed homey and comfortable. It was very clean and quiet. I was interested in memory care, so those were the wings I visited.
The individual dining rooms for the four sections seem like an awfully good idea; they were having lunch and everything seemed calm. I really liked that they don’t bring the food from a separate building and they serve (I’m told) directly from the warmers to the residents.
I also thought the screened patios and courtyard were a nice plus.
Everyone seemed nice, though I didn’t see a lot of the staff. The rooms seemed small, with low ceilings. The corridors are more hospital-like.
Provider Response
Thank you for the review. We strive to make our community a home away from home, however, the specifications of the building meets the guidelines required. Because this is the first time that the height of the ceiling area has presented to us as a concern, unfortunately, there is very little we can re-structure or change on it. We apologize that it did not meet your expectations. We are actually in the middle of re-decorating our Memory Support/Care Units so that the comfort of home flows throughout the entire building, which also includes the hallways. Please feel free to re-visit us so that you may see the beautiful changes we will have made. Again, thank you so much for visiting us and telling us about your concerns and/or observations. It is always important to take suggestions seriously and, if possible, make the changes to satisfy all.
March 20, 2018
I am a friend or relative of a current/past resident
It is an older place, but very clean, and the staff members are very alert. They check that everybody is taken care of. The administrator is very kind, and you can tell he cares for everybody. My mother is in the assisted living facility, and she's doing great. They have outings to different places every Thursday, they have Bingo, they play cards, watch movies, and have their nails done. They clean her room and wash her clothes.
Provider Response
Thank you so much for your thoughtfulness. Kindness is contagious and we love to hear your comments. We can always improve from hearing any comments or suggestions you may have, good or bad. We appreciate you and your loved one(s) and look forward to continuing to serve you. Blessings in abundance!
May 09, 2017
I visited this facility
I liked it, but it was too far for us to travel. I liked it because it was small and very cheerful. The staff who greeted us was wonderful. I did not see too many people, so it wasn't overcrowded. I found this place to be quite pleasant. The staff showed us around, and everything was very clean and very nice. They had entertainment at that time as a group of people were singing. I liked that. Overall, it was very nice.
Provider Response
Thank you so much for visiting us. We so much appreciate the kind words and, although the distance was a factor in your decision to place your loved one elsewhere, we will be here if you need us. We know and value the families of the residents and strive to encourage their participation/involvement in their activities of daily living, however, we understand the responsibilities and complexities of work, school, and overall commitment to things or people that could somehow hinder your traveling a long distance. If in the future you are in need of a homelike community, please do not hesitate to visit us again. We look forward to it, and again, thank you for your beautiful words of praise.
February 07, 2017
I am a friend or relative of a current/past resident
My dad is here. It is wonderful and absolutely amazing. I don’t think I could find a better place. They do activities every day with them. There is a central room where they play games and do activities, which leads out to an open area, screened porch, and a walkway, which he likes to go out and walk on a lot. His room is wonderful and very clean. Everything I have tasted so far has been delicious. He seems to like it and is eating better than he was at home. The thing that really impresses me about Hawthorne Inn is the director. She is just incredible and one of the most amazing persons I've ever met in my whole life.
Provider Response
Thank you so much for your kind words. We at Hawthorne Inn want to express our deepest gratitude for your posting. We love what we do, but most of all, we love our residents and families. We are always here for each and everyone of you. It is not often people speak of the goodness that you do, and when we hear it, we are most delighted and appreciative. We strive to make our residents feel as comfortable as possible. This is their home and we will continue to treat it as such. Thank you again and if you ever need anything from us, we are always here.
November 14, 2016
I visited this facility
It was wonderful, but my mother chose to stay with my sister. My mother likes to play bingo and cards, and she likes to play piano. They have all of that. It’s definitely a 5 because we loved it. There’s a curio cabinet outside the door that you could put all your collectibles in. I will take my mother to see The Hawthorne Inn when she’s down here just to see what she missed because I think she would be much happier in a place like this one than she would be at my sister’s, but that’s OK. They were wonderful. I loved it. I talked to some of the residents, and they were wonderful. I loved it.
January 14, 2016
I visited this facility
It is fairly close to where my parents are now. The only problem that I have with moving them there is the lack of space. My mother does not need to be in memory care. She’s with my father where they are now, and they have a living room with a TV and places to sit, so she can have her somewhat normal life. At this facility, they have a large bedroom, but there’s no living room. It would be very hard to have their recliners, TV, and bed in that one room. But their dining rooms were wonderful, and the people there knew everyone by name. It was clean and smelled good, which are big deal. They actually had activities that were done according to where the people were in their levels of memory loss. If they needed help with eating, they would keep together the people that needed that help. My father is not as bad as a lot of them yet. They have activities that help them to be able to do things better throughout the day, like buttoning their pants, putting their clothes on right side out, and a lot of other teaching. They did even some exercise programs, which I thought was amazing, to get them up and moving around. And, of course, they had games and that type of thing, too. The working staff would go up, give them a hug, and know them by their names. It was like a big family, and you could see that from walking through the place. They did not put it on for show. They have more than one large, neat dining room. The people that could feed and take care of themselves were in one, with a separator in between. There wasn’t a locked door, so you could see through, but the two areas were separated. My father can still eat fine, so he and my mother would be on the other side. They had a theater room where they show movies or if you have family coming in, your family could also go in and watch a movie with them, and a few fun things that were a little different.
Provider Response
Thank you so much for your visit to our facility. It is wonderful to know that you would consider us in taking care of your parents. We are a smaller facility, so our space is not as large as others, however, we do try to make everything homelike and comfortable for the residents. Our staff really take pride in the privilege to care for each and every resident, therefore, they get to know them one by one. Their past, their families, which are important to them, and most of all, their being of who they are now. We strive to make their lives complete and fruitful. We cherish each and everyone of them and will do so as long as we can. I believe, every resident is unique and individual needs begin when you get to know your resident by who they are and not by "disease". Uniqueness is in all of them. It is important that staff are caring inside, rather than "job" geared from the outside. It is our privilege to love and care for all residents and family members. Please keep us in mind if you ever need anything. We are here. Administrator
December 20, 2015
I visited this facility
We chose it because it seemed to be the best fit for my mother-in-law. They’re very caring people and seem to take very good care of their residents. There are plenty of activities for her to do, she has a very nice little apartment, her meals are excellent, and they do everything for her. She’s going to do just fine there.
Provider Response
Thank you so much for your comments. We value our residents and residents' families and friends. It is our utmost pleasure to care for your loved one and provide excellent care for them. We treasure them and are extremely grateful they chose us to share in their lives. We are humbled by their trust in us in providing for them. Thank you again for your warm thoughts. If there is anything we can do, please be sure to let our staff know. Sincerely, Administration
July 29, 2014
I visited this facility
My aunt feels that it feels quite homey. The room is spacious and they have individual bathrooms, but no kitchen. They have four dining areas and depending on where you are at in the building, you go to a certain dining area. There were only like 20 people in the dining room. It is set up more like a home. She has been walking every day for years and they have an exercise program where she participates.
February 28, 2013
I visited this facility
Everything is very nice. The staff, the room, and the food. They have all kinds of activities. They have movies, games, parties, bingo, music, and they have people come in to play for them. They also have a support group.
November 01, 2012
I visited this facility
Everything's going good. The staff are very nice and very cooperative. I have no complaints about the food.
Memory Care Reviews for Family Extended Care of Winter Haven
October 20, 2021
I am a friend or relative of a current/past resident
Family Extended Care of Winter Haven is very clean, organized, and had a fresh smell. The staff was very accommodating, accessible, and informative. I didn't try the food. My aunt had lunch the first day she moved in, and she said it was good. I observed bingo, and they were getting ready to have a worship service. The apartment came furnished. All she had to do was move in. What made it the choice for me was it wasn't a huge facility. It's a smaller facility that the ratio for a caregiver to the resident was important, and I thought that was great. They have somebody there every day that's doing things with the individuals.
They kept me informed as far as the process and step by step of what I needed to do. Also, it was instrumental in assisting me and providing me with documents that I needed to get done. Because of that, I am just grateful. It made me feel that my aunt would be taken care of. It was that reassurance, stating that, "Let us help you." It was more from a helping standpoint.
September 27, 2021
I visited this facility
We toured Family Extended Care of Winter. It was like one big happy family. The staff and residents were very friendly. It was an older facility, but it was kept up nice. It was one story. It was very open, and there were two wings. One was for assisted living and the other was for memory care. The staff was excellent. Everyone stopped what they were doing, came and greeted us. It was very welcoming.
March 28, 2020
I visited this facility
It seemed fine and clean. It was adequate and not luxurious. The staff was great, the person who helped me was the recreational director, she escorted me around, showed me everything, and she was really nice. The dining area looked good. It was a Saturday, there wasn't much going on,but they had a crafts room, and they had a garden and a gazebo.
January 31, 2020
I visited this facility
Very impressed with the facility and the staff. Residents seemed very happy. We moved my mom here who is rapidly declining with dementia. She has only been there a day so I can't rate anything, but I feel very good about her being there. I feel it will be very good for her with the activities they do and feel she will be very safe and secure and cared for.
October 18, 2018
I visited this facility
It was our first choice, but they didn't have any availability. When you walk in the people actually talk to you about dementia, and none of the other places really talked about it. It's very nice, and the people were awesome, including the staff member who guided me around. It seemed like they would have met our mother's needs. Everybody there loved the director and kept coming up to her. The place appeared to be either renovated or a newer community; it's beautiful. They also have a calendar with activities going on all the time, and they have a piano, which would be good for our mother. They have puzzles, crafts, they do the residents nails, and so on. What I like the most is the warm and inviting atmosphere, and the staff members that we met were great.
Costs for Family Extended Care of Winter Haven
Services and Amenities of Family Extended Care of Winter Haven
Costs
- Entry Fee
- Assisted Living Starting At: $3000/month
- Memory Care Starting At: $3000/month
Room and housing options
- Companion Suites: We Offer Companion Suites
- Studio Apartments
- Housing Extra: Shared Living
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Technology Extra: Emergency Call System
Health services
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Religious Services
- Lectures Discussions
- Fitness Room
Guest services
- Guest Parking
- Guests At Mealtime
Languages
- English
General
- Resident Capacity: 70
- Respite Care
- Minimum Age: 50
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
Licenses
- Licenses: #AL8947
About Family Extended Care of Winter Haven
The unique four-"house" design of The Hawthorne Inn of Winter Haven fosters a home-like atmosphere, promoting social growth and self-sufficiency whenever possible. Each "house" provides a different level of service, allowing residents to be surrounded by those with their same abilities. Residents may have the privacy of their own room and bathroom, or choose to share it with a roommate. Every "house" has its own living and dining rooms and kitchenette to better accommodate each resident's needs. Additionally, everyone freely has access to courtyards and screen lanais.
What Makes Us Special
The Hawthorne Inn recognizes the importance of providing services with resident dignity in mind. Our mission is to affect positively the lives of our residents and, in turn, the lives of their families.
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