Royal Oaks Nursing And Rehab Center

itzybee

They do the bare basics minimum for each patient. If the patient needs something, they can wait as long as two hours for something as simple as water. The staff could not care whether you are doing well or dying. It is the most awful place in Brevard County. Don't go there. Avoid it if you can.

RB26

Most of the staff from the administrator on down are just there for a paycheck...they don't really exhibit any care or compassion.Patients wait extremely long for help and assistance. Patients crying out for help go unattended. Beds remain soiled for hours. I love and respect nurses however the nurses here sit around a central desk and chit chat. I spent many hours here watching over my father, so this is not a review that is not based on watching many shifts and many employees at various times throughout the day and night.There were a few compassionate employees, mostly in the food service area. I really feel as if the State and county health department should do unannounced inspections of this place or go undercover and watch what really happens.

Sammy51

If you care about your love one, do not put them in this Royal Joke! My love one suffered in this place, would call in the middle of the night, crying in pain. The nurses ignored him. I even had to call them and demand they call the ambulance for him! The nurses couldn’t even change a foley, he had to go to the emergency room, at least 3 times for this. He sent me pictures of nurses sleeping at the nurses station, while he was in pain. He also had bad bedsores, due to the further neglect. The hospital couldn’t believe how bad they were. The State came in, while I was visiting. You should of seen the ass kissing show they put on for them. I hope next time they arrive like I do, as a visitor, so they get to see what is really going on in this place. Please pick a better place for your loved one!

canopy

My mom was at Royal Oaks. Seems like the lack of concern and non attendant. The nurses station has very bad social skills and get rude when you state concerns. They don't answer your concerns but ramble on with what they think you need to hear. I would have to constantly go and get blankets and get things for Mom as the floor she was on was hardly attended. I was there every morning and every afternoon and of course I feel they got used to my schedule and that's when they showed they were trying. There is a few of the staff members that always filled me in on things I needed to know so I could stay my concerns. Royal Oaks big to upgrade severely their social skills and axi their duties. If you have the time to look elsewhere 4 the kind of care you expect.

Frustrated106

From the administration down to the CNAs who run the patient care without supervision and checks (from what I saw and heard), reconsider placing yourself or others here instead look for other options. And yes, I was also yelled at by an RN for asking a question as another stated here. CNAs and RNs did not attempt to connect on a personal level to patient. Placement of soiled undergarments so that contents touch the bed are is not my idea of cleanliness. I would like to thank the physical therapists who were both mature and courteous, also helpful to us. We appreciate your efforts and kindness. Also, try to do your patient's laundry yourself. Labelled or not, expect losses.

Patricia

My husband is in Royal Oaks right now and so far it's very nice. He's in for rehab right now and they have continuous care. They always have activities, like a singer came in, they play bingo, there's a few games, and ice cream socials. The place is very nice and clean.

Lori R.

My mom has been at Royal Oaks for about two and a half months. I like them but I had some issues with them because they suddenly kick you out and I wasn't ready. If you don't make certain progress according to Medicare, then they can't keep you, but it was so abrupt and it was hard on me. I had less than a week to find a new place. But, it's a nice place and pretty good. They had a lot of activities, and the people who worked there seemed to give good service. The aides were really good and my mom hated to leave since she wasn't ready. The meals were like hospital food.

Parentsfrist

My dad was in Royal Oaks and the care is sub par. They don't have enough caring staff we asked a question on his care and the girl at the nurses desk was so nasty saying she did take care of him so she really doesn't know. She show no compassion to us as we are trying to find out why he was not being properly cared for. If you have a loved one and are looking for a nice clean place for then to get better and be well taken care of this is NOT the place. We will never let our loved one cross that centers door again.

Mfoushi

This place is the worst. My Uncle is there currently, and he contracted a GI infection, and has to wear diapers because he can't make it to the bathroom in time anymore. He's been this way for WEEKS. I've walked up to his room only to find the staff outside arguing about who's turn it is to change him, and how bad his room smells. Well guess what sweeties - it wouldn't smell bad if you changed him or his potty chair more than twice a day! Worse than that, he cant eat because you set his food on his bed table - which is right next to his soiled potty chair. No compassion at all. He wants to file a complaint with his health insurance because he's constantly being made to lay in soiled sheets for hours at a time. When my dog is dirty - I give him a bath... my Uncle deserves the same respect. When the family calls for an update, the staff (Carla especially) is unprofessional, curt and rude. Perhaps they all should take a look at the sign outside and realize where they are working for God's sake - this is HARD on the families that have loved ones there. Real hard. We are paying you to care for our family members. Don't act like you are doing us any favors. You signed up for the position - do it well, or move on. I can't tell you the depths of my hate for this nasty place, full of heartless people. The Health Department should just shut it down!

GaleH

We've had a very excellent experience at Royal Oaks! The staff there really go above and beyond anything I've ever experienced at other facilities. Everyone was incredibly compassionate and helpful throughout the whole process. They were very accommodating to Mom's needs & provide wonderful care. I highly recommend them!

informedconsumer1881

Grandmother is diabetic gave her non diabetic food causing her blood sugar to go through the roof. Staff is disrespectful and does not act trained at all. Residencts wonder the halls lost and screaming for help. The facilities is closer to one flew over the cuckoo's nest then a rehab center.

kgsmith1123

First I want to say that I have never written a review but I feel like this needs to be said so no other family has to go through what we have gone through. My father is currently a patient at Royal Oak. The staff is VERY rude and does not speak with the family about my father’s medical statues. They are refusing to let him out of there, the “Doctor” who is assigned to him, Alexander, refused to discharge him and will not tell us why. We have left countless messages for her to call us or meet with us to explain why he won’t be released – we even went to her office, where we were told that she would not speak to us at her office about a RO patient. Last night we were at RO and Alexander was there and we asked to speak to her to try to get some information, only to be told that she was there to see another patient and would not be in to see us. At this point he has been at RO for 20 days and has only seen Alexander two times, for literally 5 minutes. His insurance coverage ends after 20 days and he is now being charged $156 a day to stay there, $4,386 a month, to be told nothing about his health or statues. He’s basically being held prisoner’ that’s He is unable to walk due to him have a broken leg. He is on pain medication and in poor shape. They don’t clean the sheets very often even though his leg is bleeding and getting on the sheets. When you ask how long it will be before someone gets back to you about something, Angel says I’ll get to it when I get to it. RUDE unprofessional people. Do yourself the favor and DO NOT put someone you love in the care or lack thereof – of these people.

mamabear3

The facility is very clean, the staff is extremely nice. However, they do not have enough staff. They always seem short handed and my mom will call for help just to go to the bathroom and wait so long she cannot make it...this is very upsetting to her.

Grace4

My aunt was a resident at Royal Oaks for several weeks for rehabilitation after a broken hip. I went there almost daily, and was very impressed with the facility. The staff was kind and helpful with every encounter I had with them. The facility was very clean. The physical therapist who worked with her was wonderful and seemed to truly care about her well-being. The only disadvantages we encountered were that often the visiting rooms were chilly, and her roommate had frequent visitors and the staff wasn't able to do much about giving her more privacy without her having to find an empty visiting area. But overall, she was happy there for the month or so she stayed, and I would definitely recommend Royal Oaks to anyone looking for a residential facility with rehab services.

badger1945

I was personally involved via receiving rehabilitation services for torn ligaments on my left index finger as the result of a golf accident. My therapist, Georgia, went beyond what I would consider required to insure I ended up with full range of motion for the index finger on my left hand. I received stretching and strength increasing exercises twice a week for six straight weeks to give me the flexibility and painless use of my left hand. At the completion of my therapy, I was able to use my left hand without pain which allowed me to return to normal day to day activities in addition to returning to golf. The services provided by the Royal Oak Facility , and Georgia specifically, were outstanding. I would highly recommend the use of the center.

HieuBandit

My Mother was sent to live in this facility after a long stay in the hospital. She had survived countless bouts with death and was in very poor condition. She was fed by a tube, on oxygen and had a tracheotomy tube in her neck that she was constantly pulling on and had already pulled it out 3 times and sent back to the hospital before she came to this facility. The point is she was left alone in her room and only lasted a day before they found her dead in her bed. She had been dead for a while . They didn't reach us with the news until 15 hours after she was diagnosed passed. They asked us if we wanted an autopsy, we said yes but they didn't ever do one. In the meantime they sent her to a mortuary of their choice and never even asked us . We feel that something isn't right in all that happened to Mom while she was there!