Heron House

ReviewerAT0129

Heron House was okay, and the staff was very nice. The rooms were a little small, but it was okay. The dining room was very nice. The staff who assisted me on the tour was very nice.

Fran

My primary problem with Heron House was location. There wasn't anything really wrong with it, but it just was nowhere near as convenient to me. The rooms that they have where my husband would be was a shared room. There were two people in those. It was nice, very clean, and very pleasant. Heron House was nice but for me, it was not as wonderful as other places.

Cherie

We weren't real crazy about Heron House. We didn't feel really comfortable there. We didn't like the ambience, but the people were very nice. The staff answered any questions that we had and showed us all the rooms. Everybody was really nice. They had everything there.

Provider Response

Margaret

The woman who manages the memory care unit at Heron House was just wonderful. I felt very comfortable with her and it was like we spoke the same language. It was a lovely, warm, and welcoming facility. The apartments were fine. While we were there, they were doing an exercise class, bingo, scavenger hunt, and holiday activities. They take them out to the doctor or shopping. There was a gentleman there who did stonework for crafts. I used the facilities there, which was in good order and clean.

Provider Response

Harry

My wife is in memory care at Heron House. They have activities for the people that are there, they have three meals a day, and they take her to her doctors' appointments. It seems like a nice place. The nurse's aides are friendly.

Jill361118

I liked Heron House a lot. It was very nice and gave me a good feeling. It's a pretty building that I've actually admired for years. I enjoyed seeing the inside of it, and the people are very nice. It was lovely, and I liked the design. The activities looked good. I was thinking that if my husband and I needed a place, it would be a contender and a good option. They had church services. I didn’t have any problems. It was more reasonable than some of the places we visited. It's attractive, pleasant, and serves its purpose.

Provider Response

Linda528701

Heron House was bright, cheerful, and welcoming with nice, light colors. It looked newer and had a warm feel about it. The staff was all very committed to what they were doing and very professional. They were more committed to a healthy menu with a focus on fresh fruit and vegetables.

Debbie086274

Heron House was OK. I did a quick tour, and it seemed like a clean place. Some of the rooms were shared and just had two twin beds. There was no privacy. Where my father is at now, he has almost his own apartment. Their memory center seemed nice and clean, but the rooms were small. I don’t think they did as many activities as the one where my father is in now. Heron House wasn’t bad, but it was more expensive.

Provider Response

Larry308623

My mother-in-law is in Heron House. It is satisfactory. She has been in there for about 9 months now. It has been adequate, and they seem to be taking care of her pretty much. The food is always satisfactory. The staff has been responsive to things that I have requested. I have no problem with them.

Provider Response

Penny581300

Our overall experience with Heron House was fine. I just did not like the three levels. The staff was great, the rooms were fine, but the dining area was too far away from the center of the activity. The amenities seemed fine.

NancyAnn

My mother was a resident at Heron House for about 6 years. She just passed in February of 2016. I live in Canada and really depended on the staff at Heron House to care for my mom as I could only get to Sarasota 3 or 4 times a year. She could not live with me in Canada because she was to a Canadian citizen. My mother and I were as close as a mother and daughter could be. She was my best friend! Without the amazing staff at Heron House I would not be able to sleep at night. Seth and his great staff in Legacy Court were the BEST!!!! They cared for my mother as if she was their own mother. My mother was very comfortable there. To everyone at Heron House, Thank you for being the caring, loving people that you are. When missing my mom, I think about all of you often. My mother and I were so lucky to have all of you as part of our family while she lived there. All the best, Nancy

Barbara119725250

I liked Heron House a lot, the visit was very nice. It’s setback from the road, and I thought the parking was very good. It seemed like a very nice facility. They had a very nice entry way. When I came, there was like a physical therapy person, and she was doing some activities with the residents. Then the dining room was adjacent to that big room, and the dining room seemed very nice where the people can feel comfortable. I liked the way when you come in. There’s like a little area where the residents could gather. They had a lot of holiday decorations.

Jean Cavanaugh

I was very impressed with Heron House in every respect. The thing that most impressed me was, how friendly and caring the staff is, and also so many of the residents came over to say "hi". The rooms are wonderful, the dining room so bright and cheerful, if really invites you to want to sit down and have a meal. My friend was a resident there for only a short time, but he loved it. Because I loved my friend like a brother, and because Heron House was so good to him, I am going to be a volunteer there, in hopes of making other residents happy. Thank all of you at Heron House!!!!!

Anonymous117166550

Heron House was a little older. They were very friendly and outgoing and had their activities in the center when you walk in. It was a little too far away, so I don't think it was the right place for my mom. It was fine and looked very nice.

Sanford M.

I almost wish I had gone into Heron House. To me, it looked well-kept with fine people running it. The lady who showed me around was very impressive. As far as I could see, it was clean and looked like the people were friendly to each other, so I was impressed with it. It’s closer to where I live, which is the biggest factor. I saw their dining area, which looked very good.

darchel

I just didn't like certain features of Heron House. The staff seemed OK. I really didn't get to know them since I was just there with a marketing director. The place is physically lovely although I don't think I want to recommend this place. I think there is too much open access to a busy street at the front.

Provider Response

Benita1

Heron House was a nice, little place. I liked the fact that they had information, and they answered questions openly and honestly, the place was nice and clean, people seemed very happy there, it wasn't overly huge, and the price was reasonable. Even though it wasn't upscale per se, I think that for the money it would have cost if we moved my mother down, I really liked the Heron House because it wasn't very luxurious. What I was impressed with was that it was very clean, it was cheery and very bright, and it was laid out in a manner that seemed like the residents could get around pretty easily. The apartment was very inviting, and they tried to make it look very tropical, very comfortable and homey. They were clean, they were on top of things, and people seemed upbeat, so that made a difference, and financially it was more realistic. The management director I spoke with was very, very knowledgeable and very open about information; she showed me anything that I asked and gave me more information that I'd asked for upfront because she helped me with some other information that I wasn't really aware of, and that was a great help. She went out of her way to make sure that I could see anything and everything that I wanted. Apparently, every resident that we came across, she knew them by name, and this mattered to me -- that the facility was more on top of things and where people were living; it didn't make somebody feel like they are an inmate.

Eda1

I chose Heron House for my husband because they are willing to take him in. On my first visit there, it appears to be clean even though it is an old place as it is over than 20 years old. The staff who help the residents are available. They seem to handle them quite well. They don't question, they just help. Also, when I talked to the director, I noticed that many people are there for many years. So, they don't have a large turnover in reference to the residents. The person who is taking care of the memory unit seems to be very patient and compassionate person. So far, they are taking good care of him even though I know my husband is a difficult person, especially when it comes to his personal care. They are trying to keep him clean as he will allow them to. The food is nothing outrageous but it is fine. My husband is in a private room large enough for him. I don't think they had many activities in the memory unit but they have activities in the assisted living. If they have activities, they have to take them out because the entrance door to the memory unit is locked. However, they usually watch movie and when I come there I usually take my husband out to the courtyard. They have a little garden with a sitting area and it is pretty. I think the only biggest problem that I have is that the stuff that I bring to him would end up missing. I brought some beautiful towels for him when he moved in and those towels disappeared. I even put his names on those towels and even though I described the towels, they are not able to find them. Same as with his socks, they just disappeared. I could see that they are using linens in his bed, some that I bring and some that they have on their own.

Provider Response

Caring76938150

Heron House was one of the top ones on my list. They were very nice. The gentleman that spoke with took me on a really nice tour and gave me a lot of information. They were very detailed and very helpful. The rooms were fine, because I'm used to about the same size for my mom. And that's all they need. They have lots of activities. They do have a chapel there on site, so that was really nice, too. But I think the memory care unit could be more inviting. It could be maybe decorated a little better.

Hank3

I walked through Heron House and it's a nice facility. The place is nice and clean. It's well kept. The rooms were nice; it’s just like a small apartment. If my father would need to go there, I would feel comfortable putting him there. I know they have a list of activities, but I don’t recall what exactly they were.

Provider Response

Thelma L

I moved into Heron House two months ago. Mt apartment is beautiful and face the garden area which is home to many birds. I was nervous about making friends but it was easy to meet people and my neighbors are nice. My favorite things are the card games, fishing at the local piers and the food committee. The staff is kind and they work hard. I am glad that I am here because I feel safe.