Valencia Hills Health And Rehabilitation Center

My sister has been in Valencia for the past 8 months, at first it seemed like a very good place for her to be in. All of a sudden she lost her clothes twice, had a very valuable item broke and hidden, she DOES NOT see her doctor, nor is she referred to her doctor when needed. The business staff is very rude and direct in their speaking when it comes to finances. I would highly tell anyone to keep looking..............my sister can be a pain in the rear, but cant we all? I am now in the process of writing a complaint with the state on this place

Valencia Hills Health and Rehabilitation Center was huge. I’m looking for something smaller but with better care. They have five buildings and were not that organized. My husband was there for the week and when he came back, he didn’t have his glasses. They misplaced his glasses, and it took me more than a week calling every day until I asked to talk to the administrator. He helped in the investigation. Finally, he could find them and they mailed it to me but nobody else did anything.

My mother is in Valencia Hills. So far, they have been very helpful and have her setup. Between Medicaid and her income, all of the expenses are taken care of. It has everything that she needs and if she needs to go to her doctor, they provide transportation. Overall, it seems to be working well. She is in a clean room with three other ladies. The attendants, nurses, and everybody seem nice. They serve good meals and have activities going on all of the time, like puzzles, games, and parties where they do different things. At first my mom wanted to come back home, but she seems OK now. The food seems good. She's not participating in anything because she is deaf and has a hard time seeing.

Right now, my mom is at Valencia Hills in their rehab facility. Valencia Hills is an old establishment, but it is worth a 3- or 4-star rating for patient care. They seem to take care of the patients very well. The staff seems to be very dedicated to watching the patients, making sure that they’re cared for, getting their medications, and making sure they’re clean. The building itself is relatively clean even though it is an old building. Some other facilities don't have a pleasant aroma, but this place doesn’t have any aroma at all. The biggest thing is the patient care. They have a about three wards with four beds in each, and then the other rooms are semi-private. However, I’m not really crazy about my mom being in a ward, but that’s what they had available when we put her in there. All of the patients in the wards have issues. I’ve eaten some of the food, and it is not bad. They have a regular schedule with the breakfast, lunch, and dinner times.

Valencia is the worst place to put anyone this place is horrible. My dad was here and we had to take him out because they never bathed him in a week he was there. They never changed his dressing on his surgical wound from open heart surgery. They even feed the residents disguisting food like if they were in prison This place smells like pure urine. There are staff members there that do not care about the residents all they do is sit around and talk and be on phones. They need to shut this place down and this is the god honest truth.

We have my mom in Valencia Hills. The AMA rating on it is very high. It is recommended by her doctor and several others. We are very happy with it. As far as the care goes, they are responsive, and she has good care. She has progressed, and her meds help tremendously. It is clean. She was in a locked down area at first because she was wandering. Now that they have her medication straightened out, that helps. Now she's more cognizant, she does not wander, so they moved her into a regular nursing home side. It seems to be really good.

My Father came to this place after a fall at an assisted living facility. The nurses here kept giving him blood pressure medication without first checking his blood pressure. I went in one morning to find him cold to the touch and unable to open his eyes, yet, the nurse was trying to force feed him a spoonful of blood pressure medication and diuretics crushed in apple sauce. When I became upset, they checked his blood pressure only to find that it was so low it wouldn't register. He was sent to LRMC. They finished the job. This place is horrific. Had to give it one star. It wouldn't allow me to give it none.

The first night my mom was at Valencia Hills Health and Rehabilitation Center, she was moved during the day, and at 7:30 the Medical Director who was also her doctor there called and asked to turn off her pacemaker and defibrillator, meaning she would die in minutes. That was on a Friday when she was moved, and on Monday he called me and and said that my mom should be put in hospice. And just Monday, my mom was to be transported to a doctor's appointment, and they were told to have her ready at 10:00 -- I told them on Sunday, I put a note in her room -- and at 9:30 A.M, I called the floor that she is on and told them she needed to be ready to go at 10:00. Still, they didn't have her ready to go, so when transportation came at 10:00 she wasn't ready, so they went on to somebody else. There are some really nice staff people there, but unfortunately there are a lot of other people that don't care. The cooking is horrible. My mom gets dinner at 7:00 P.M; her floor is the last wing to be fed.