My sister has been in Valencia for the past 8 months, at first it seemed like a very good place for her to be in. All of a sudden she lost her clothes twice, had a very valuable item broke and hidden, she DOES NOT see her doctor, nor is she referred to her doctor when needed. The business staff is very rude and direct in their speaking when it comes to finances. I would highly tell anyone to keep looking..............my sister can be a pain in the rear, but cant we all? I am now in the process of writing a complaint with the state on this place

Valencia Hills Health And Rehabilitation Center
Offers Nursing Homes
12 Reviews

Reviews of Valencia Hills Health And Rehabilitation Center
Nursing Home Reviews for Valencia Hills Health And Rehabilitation Center
October 23, 2017
I am a friend or relative of a current/past resident
April 25, 2017
I visited this facility
Valencia Hills Health and Rehabilitation Center was huge. I’m looking for something smaller but with better care. They have five buildings and were not that organized. My husband was there for the week and when he came back, he didn’t have his glasses. They misplaced his glasses, and it took me more than a week calling every day until I asked to talk to the administrator. He helped in the investigation. Finally, he could find them and they mailed it to me but nobody else did anything.
May 10, 2016
I am a friend or relative of a resident
My mother is in Valencia Hills. So far, they have been very helpful and have her setup. Between Medicaid and her income, all of the expenses are taken care of. It has everything that she needs and if she needs to go to her doctor, they provide transportation. Overall, it seems to be working well. She is in a clean room with three other ladies. The attendants, nurses, and everybody seem nice. They serve good meals and have activities going on all of the time, like puzzles, games, and parties where they do different things. At first my mom wanted to come back home, but she seems OK now. The food seems good. She's not participating in anything because she is deaf and has a hard time seeing.
January 13, 2016
I am a friend or relative of a resident
Right now, my mom is at Valencia Hills in their rehab facility. Valencia Hills is an old establishment, but it is worth a 3- or 4-star rating for patient care. They seem to take care of the patients very well. The staff seems to be very dedicated to watching the patients, making sure that they’re cared for, getting their medications, and making sure they’re clean. The building itself is relatively clean even though it is an old building. Some other facilities don't have a pleasant aroma, but this place doesn’t have any aroma at all. The biggest thing is the patient care. They have a about three wards with four beds in each, and then the other rooms are semi-private. However, I’m not really crazy about my mom being in a ward, but that’s what they had available when we put her in there. All of the patients in the wards have issues. I’ve eaten some of the food, and it is not bad. They have a regular schedule with the breakfast, lunch, and dinner times.
August 31, 2015
I am a friend or relative of resident
Valencia is the worst place to put anyone this place is horrible. My dad was here and we had to take him out because they never bathed him in a week he was there. They never changed his dressing on his surgical wound from open heart surgery. They even feed the residents disguisting food like if they were in prison This place smells like pure urine. There are staff members there that do not care about the residents all they do is sit around and talk and be on phones. They need to shut this place down and this is the god honest truth.
February 11, 2015
I am a friend or relative of a resident
We have my mom in Valencia Hills. The AMA rating on it is very high. It is recommended by her doctor and several others. We are very happy with it. As far as the care goes, they are responsive, and she has good care. She has progressed, and her meds help tremendously. It is clean. She was in a locked down area at first because she was wandering. Now that they have her medication straightened out, that helps. Now she's more cognizant, she does not wander, so they moved her into a regular nursing home side. It seems to be really good.
February 07, 2015
I am a friend or relative of resident
My Father came to this place after a fall at an assisted living facility. The nurses here kept giving him blood pressure medication without first checking his blood pressure. I went in one morning to find him cold to the touch and unable to open his eyes, yet, the nurse was trying to force feed him a spoonful of blood pressure medication and diuretics crushed in apple sauce. When I became upset, they checked his blood pressure only to find that it was so low it wouldn't register. He was sent to LRMC. They finished the job. This place is horrific. Had to give it one star. It wouldn't allow me to give it none.
January 26, 2015
I am a friend or relative of a resident
The first night my mom was at Valencia Hills Health and Rehabilitation Center, she was moved during the day, and at 7:30 the Medical Director who was also her doctor there called and asked to turn off her pacemaker and defibrillator, meaning she would die in minutes. That was on a Friday when she was moved, and on Monday he called me and and said that my mom should be put in hospice. And just Monday, my mom was to be transported to a doctor's appointment, and they were told to have her ready at 10:00 -- I told them on Sunday, I put a note in her room -- and at 9:30 A.M, I called the floor that she is on and told them she needed to be ready to go at 10:00. Still, they didn't have her ready to go, so when transportation came at 10:00 she wasn't ready, so they went on to somebody else. There are some really nice staff people there, but unfortunately there are a lot of other people that don't care. The cooking is horrible. My mom gets dinner at 7:00 P.M; her floor is the last wing to be fed.
October 31, 2014
I am a friend or relative of a resident
Dad was at Valencia Hills Health and Rehab Center for rehab when he went out of the hospital. The staff was nice, but I guess it would be good if they had more staff.
October 05, 2014
I am a friend or relative of resident
They keep having my mom sign papers that she has no idea what she's signing and she's giving away all her rights to appeal. Five of the last seven residents in her room have died. The food is atrocious my mom is a diabetic and yet they bring her all kinds of carbohydrates. My mom should also be on a low salt diet and the food is loaded with salt. None of the CNA's know that my mom has a pressure sore on her buttocks with the patch on it. If you want to dump someone here and forget about them this is certainly the place to do it.
March 24, 2014
I am a friend or relative of resident
Cardiac/Stroke rehab 2012
My father stayed here after his stroke and quintuple bypass.
He received outstanding care, and physical therapy. Home after 2 months of care. I am also sending my mother after her head injury from a fall this week. They have created friendships there, and the multilingual staff made them feel at home.
March 19, 2009
My loved one stayed here
My mother was a rehab patient there for a few weeks before she was transferred to long-term care. The staff was very friendly but under their care my mother developed pressure wounds that are not healed yet, weeks later. The long-term care wings are grossly understaffed, to the point where my mother would fall asleep waiting for prescribed medications (and never get them). To top it off, the nursing home informed us that my mother's insurance had refused to pay so they were kicking her out in 30 days. When I pressed for more information, they suddenly discovered that their claim had been refused because they put the wrong tax ID number on it! The billing staff seems very incompetent and hard to get in touch with. They are frequently out of the office and will not return calls. Overall, this facility has been a big disappointment.
Services and Amenities of Valencia Hills Health And Rehabilitation Center
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 105301
- Ownership Type: For Profit Individual
- Date Certified: 10/01/2020
General
- Resident Capacity: 249
About Valencia Hills Health And Rehabilitation Center
Valencia Hills Health And Rehabilitation Center is a senior living provider in Lakeland, Florida that offers residents Nursing Homes. Contact Valencia Hills Health And Rehabilitation Center for more details on services and rates.
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