Highlands Lake Center

Michael

My mother has been here for a few months. The facility is old but reasonably clean. My problems are mostly with the immediate staff. She has lost so many personal belongings here, jewelry, hear aids and other items. Don’t ask the staff, they know nothing. So advise not to leave anything of value, it will disappear.She is 94 and can’t get out of bed on her own. I have asked them to dress her, put her in her wheel chair and take her out occasionally be cause she likes to go outside. Even though they tell me they will they never do. My wife and I are the only ones that take her out. She has a very bad infection on her foot that causes her a lot of pain. She says they hardly check on her or bring her pain meds. She ask me every time I see her to get her out of there and back where she use to be. Unfortunately we ran out of money to keep her there. I am still searching for another place with availability. She says that some of the attendants get mad her when she asks for something. My experiance with several of the staff has been similar. Don’t ask for anything cause they can be nasty and ignor you or walk away without addressing your question. In the ward she is in, it seems to just be a warehouse. Maybe another ward would be better. Anyway I will continue to look for a more caring place to put my mom, because she deserves respect and Better care. I don’t know what other people’s experiance is here, but hers has not been good!

Cloudhopper

Call buttons ignored, patients being yelled at, no effort to update familes on patient unless requested by family. Unclear policies among staff. Therapy checks on patients and responds to call buttons more than nurses, even when not their job. Nurses standard response is wait for CNA. I understand a CNA assists the nurse, but a nurse should be required to step in when five call buttons/lights are on. CNA's are pleasant, helpful and overworked by my observation. If nurses are not required to help CNA'S, then this facility is understaffed. Signs on walls saying "caring" and "dignity" yet nurses can be observed regularly ignoring issues such as urine drenched patient wandering the halls or patients bothering other patients. Sad situation, hope you can find better for your loved one.

James

I was at Highlands Lake Center. The physical facility was very old and very poor. It was 150 yards away from my house. I could see it from across the street. Their rehab resources were very, very good. They had the most impressive rehab capability of anyone. They had an incredible staff of a dozen rehab specialists, so even though the facility is poor looking, the care they give you is very good. I was there for 110 days or plus. There were some very professional nurses and very unprofessional nurses, but the rehab staff was quite professional. The living facilities were very old and very dreary and needed investments of six figures at least. The rehab facilities were good together with a massive staff of a dozen rehab people.

srmayhew

I chose to come here because of the reviews. In the last few months it has been sold, almost all of the staff have quit or been fired, they have begun buying cheap supplies, they now use the towels and wash cloths to change people's briefs because they don't buy wipes anymore. (I now have to buy my own briefs and supply my own towels and wash cloths) Then they expect you to wash your face with them! The staff is a mixed bag. The very few staff members left are for the most part still wonderful caring people. But now the place is overrun by "agency " nurses and one shift CNAs. The reason no one responds to the call lights is that the CNAs are sitting in chairs just inside of patient rooms sound asleep. It is a crying shame that this place has gone down the tubes so bad. I know that this is just one review but my hope is that the people who run the place will see it and just maybe try to correct the course before it goes completely to hell

Patti

My father had lived at Opis Highlands Lake Center before and I'm happy that he's back. They're a very caring group of people and the staff is excellent. He's in a semi-private room overlooking the lake. I have eaten there several times and the food is very good. Their dining area is a lovely facility. They have transportation for specific appointments such as doctors appointments and that sort of thing.

NotSoFastYa'll

Constantly changing the rules or guidelines to adhere to their way of life or to what makes them feel best at ease. However it's not the same policy that corporate carries on file for their facility. They don't have it together at all.