Highlands Lake Center

Cloudhopper

Call buttons ignored, patients being yelled at, no effort to update familes on patient unless requested by family. Unclear policies among staff. Therapy checks on patients and responds to call buttons more than nurses, even when not their job. Nurses standard response is wait for CNA. I understand a CNA assists the nurse, but a nurse should be required to step in when five call buttons/lights are on. CNA's are pleasant, helpful and overworked by my observation. If nurses are not required to help CNA'S, then this facility is understaffed. Signs on walls saying "caring" and "dignity" yet nurses can be observed regularly ignoring issues such as urine drenched patient wandering the halls or patients bothering other patients. Sad situation, hope you can find better for your loved one.

James

I was at Highlands Lake Center. The physical facility was very old and very poor. It was 150 yards away from my house. I could see it from across the street. Their rehab resources were very, very good. They had the most impressive rehab capability of anyone. They had an incredible staff of a dozen rehab specialists, so even though the facility is poor looking, the care they give you is very good. I was there for 110 days or plus. There were some very professional nurses and very unprofessional nurses, but the rehab staff was quite professional. The living facilities were very old and very dreary and needed investments of six figures at least. The rehab facilities were good together with a massive staff of a dozen rehab people.

srmayhew

I chose to come here because of the reviews. In the last few months it has been sold, almost all of the staff have quit or been fired, they have begun buying cheap supplies, they now use the towels and wash cloths to change people's briefs because they don't buy wipes anymore. (I now have to buy my own briefs and supply my own towels and wash cloths) Then they expect you to wash your face with them! The staff is a mixed bag. The very few staff members left are for the most part still wonderful caring people. But now the place is overrun by "agency " nurses and one shift CNAs. The reason no one responds to the call lights is that the CNAs are sitting in chairs just inside of patient rooms sound asleep. It is a crying shame that this place has gone down the tubes so bad. I know that this is just one review but my hope is that the people who run the place will see it and just maybe try to correct the course before it goes completely to hell

Patti

My father had lived at Opis Highlands Lake Center before and I'm happy that he's back. They're a very caring group of people and the staff is excellent. He's in a semi-private room overlooking the lake. I have eaten there several times and the food is very good. Their dining area is a lovely facility. They have transportation for specific appointments such as doctors appointments and that sort of thing.

NotSoFastYa'll

Constantly changing the rules or guidelines to adhere to their way of life or to what makes them feel best at ease. However it's not the same policy that corporate carries on file for their facility. They don't have it together at all.

MiamiRob

My ninety-one year old father stayed at Highlands Lake Center for seven weeks from mid-December 2015 to the end of January 2016 recovering from serious injuries to his leg (hip) and arm. My dad transferred to the facility after having surgery at Lakeland Regional Medical Center. When my dad arrived, he was unable to even move in the bed without nursing assistance. By the time he left the facility seven weeks later, my dad was walking normally using a walker only to ensure that he did not loose his balance. He continues to improve daily and soon expects to no longer need the walker at all. I was at Highlands Lake Center at all hours of the day and night visiting my father. I usually arrived unannounced. The nursing staff was of the highest quality and very kind to my dad. My dad repeatedly said that the quality of the care he was receiving was excellent. The facility was always spotlessly clean. The staff was so nice to my dad and to all the patients that I talked with during the many hours that I spent there. The physical therapy department is first rate. My dad had physical therapy every day except Sunday and the improvements he made were dramatic. The physical therapists constantly pushed my dad to improve and that encouragement made a real positive difference in my dad's recovery. Based on my dad's experience there, I highly recommend Highlands Lake Center.