Cypress Cove Care Center

Having had direct experience with my mother's care, from four different facilities in the state, I highly recommend Cypress Cove to any and all that inquire. It is clean, special dietary needs are met, most all my concerns were addressed immediately, and the staff, from administration to cleaning and maintenance, were wonderful and very caring. Although not a new and modern facility, the level of care is way above average. It would have been nice to have more covered non-smoking areas, other than the front entrance (6 outside seating areas, only 1 smoke-free), with employee smokers area just 10 feet from patient windows, nor do the staff all wear photo/ID tags. However, I would gladly be a future patient, if ever needed.

The Nursing home my grandfather was put in was absolutely wonderful. They took great care of my grandfather. They always catered to his needs. The facility was always clean and sanitary. Each and every nurse that I came into contact with was very sweet to me and my grandfather. I can't say I ever really had any problems with anyone or anything. The food was descent. They have a well balanced meal for breakfast lunch and dinner. My grandfather, however, had to have a stomach tube put in and was not able to eat the food. I have been to several nursing homes and I can't say positive things about all of them. My grandmother was in a different facility and I had a complete opposite experience with her. That facility let them lay in their own feces and bathed them only every other day. I am thankful my grandfather was put in this facility where they took good care of him.

Cypress Cove was very clean in every room or hallway that I walked thru while making daily visits to see my mother. The staff was friendly and explained the billing and how medicare payments were made. They had progress meeting to explain how my mothers rehab was going. We decided to have the facility do my mothers laundry and several items were lost. Also, her perfume that we bought her for mothers day disappeared. When I reported it, they said to bring in the receipt and they would try to replace it. We just forgot about it because it wasn't worth the hassle. My mother spent 2 different visits here and finally passed away at the nursing home. During almost a year, I became close to many nurses that really loved my mother and showed sadness with her passing. I rated this 3 stars only because of the missing clothes and other items that we could not find. When I went to retrieve her belongings, the tv was not on the cart. We found it on the dresser. We also lost a $2400 hearing aid. The passing of a parent shouldn't make you have to search for missing items while your grieving.

My mother wants a place close to her home and in her own community area so we decided on this facility. It's not a new place with swimming pools and golf course but this place is very clean, ample and is well taken care of. The rooms are very clean as well. The staff is very responsive to us, especially to her. She's already 90 years old and very demanding, but they handle her with great graciousness. At home, my mother's sugar level was uncontrollable. But when she entered this facility, it stabilized, an evidence that they're giving her the care she really needs, excellent medication and providing her good food. I witnessed 3 activities when I visited my mom: for education, for physical and for speech. In addition, they make sure their resident's calendar is full of daily activities. Example, they have movies, ice cream, fishing in a local lake, bingo and other card games. Last Easter, they held a tea party for the residents. To render better service to their clients, it can help if a professional person reports the progress of the resident to a family member once a week or once every two weeks.