The Staff at this facility are first class, always very helpful the residents, conscientious about giving regular attention to the residents, and are sincerely concerned about the well being of the people in their care. During COVID-19 they did a green job of shutting down the risks of exposure to the virus. Pretty much every time I called and asked about my mother they would immediately go to her room and resolve the situation.
The rooms are great for the needs of the assited living residents. They had floor plans available with a local furniture store to help select furniture to fit the room.
They have a daily printout of at least 4-7 events or activities in which they can participate. Amenities are plenty - Nice lobby for entertainment and large TV. Large dining room and cafe for meals and coffee bar, courtyard, and front patio with rocking chairs.
The health care section and nursing staff are very responsive to the needs of the residents. Front desk answers the phone promptly and communicates to the rest of the staff well.
The Windsor of Cape Coral
Offers Assisted Living and Memory Care
36 Reviews
831 Santa Barbara Blvd, Cape Coral, FL 33991
Call
(800) 385-2527
Reviews of The Windsor of Cape Coral
Assisted Living Reviews for The Windsor of Cape Coral
February 17, 2021
I am a friend or relative of a current/past resident
February 12, 2021
I visited this facility
The Windsor of Cape Coral seemed nice and well-run. The staff was very nice. The dining area looked very nice, clean and neat. The sing-along at the memory unit was very nice.
September 14, 2020
I visited this facility
We went to The Windsor of Cape Coral. We didn't have lunch, but we had dessert there, the sales director was very pleasant, and the food was very good. That was one place that was in contention for a while before they decided where they wanted to go. We saw the beauty salon, a lovely library, and nice areas where you could sit and visit with your loved one.
January 14, 2019
I am a friend or relative of a current/past resident
This community is so clean and staff are so caring. Management always is available if I have any questions. 100 % in my book always welcomed with a smile.
Provider Response
Hi Best Of The Best, thank you for this great review! We’re glad to hear that you and your loved one enjoy the community.
September 26, 2018
I am a friend or relative of a current/past resident
My mother is in assisted living at The Windsor of Cape Coral. They're very professional and caring. They seemed to understand what the senior citizens require, which is a great deal of dignity and respect, which we liked. The place itself was very clean, bright, and cheery. They seem to be focused on keeping their residents happy and safe.
Provider Response
Thank you Bill, for this great review! We are glad that your mother is enjoying her home at The Windsor of Cape Coral and it’s a pleasure to serve you and your family.
April 06, 2018
I visited this facility
The Windsor of Cape Coral appeared to be fine. The person who took us around was OK, but she had a cold and kept wiping her nose with her hands, which was irritating. The one-bedroom apartment looked fine. They had an activities and craft room, exercise classes and games, a dining room for everyone and another private dining room, and so on.
November 15, 2017
Other
As a person who visits many senior facilities to facilitate discussion groups, I am often asked to recommend facilities. The Windsor of Cape Coral is one of the top places on my list. I base that judgment on the interactions that I see between staff and residents. Staff know the residents well and show caring in many ways.
November 15, 2017
I am a friend or relative of a current/past resident
My mother is at the Windsor of Cape Coral and is extremely happy there. The staff is very warm and caring. The Life Enrichment department is outstanding. They have such a full schedule of activities for the residents. There program is very creative. I've seen how they encourage the residents to participate and make them feel welcome.
November 14, 2017
I am a friend or relative of a current/past resident
I'M THE SISTER OF A RESIDENT, THE CARE AND UNDERSTANDING OF THE STAFF IS
OUTSTANDIING.
November 08, 2017
I am a friend or relative of a current/past resident
My father in law lived at the Windsor , they were so caring and repectful to him. He had mild dementia at the time , they always included him. He was a worker his whole life and wanted to always contribute, so they came up with a small task he could do daily and it made him feel "needed and valued" . I would recommend this beautiful facility.
November 08, 2017
I am a friend or relative of a current/past resident
Great place they treat you like family.
May 31, 2017
I visited this facility
The Windsor of Cape Coral seemed to have a lot of activities. At least 3 to 4 times a month, they had programs where even outsiders could come to. They would send you an invitation. Their kitchen was really very nice. The rooms seemed quite roomy the way it was laid out. They were very invitation. It was a lovely place all the way around and everything. They had a chapel and a library.
April 25, 2017
I visited this facility
The Windsor of Cape Coral was very clean and very neat. The community was not old at all and everything looked very new. They were very oriented toward their clients.
March 27, 2017
I am a friend or relative of a current/past resident
The Windsor of Cape Coral is good. They have 24hr service, three meals a day, and activities every morning, afternoon, and some in the evening. They take care of me quite well, and I have been here for 3 years now. They have a courtyard in the middle that’s surrounded by the building.
November 21, 2016
I visited this facility
The Windsor of Cape Coral was very nice. They were my number 1. It was huge. There were a lot of activities going on there too. The woman that showed me around showed me some activity rooms. It had been open for six years, and a lot of the staff had been there, but most of them were CNAs. They were very friendly and helpful. Their location was great, but it would be 10 miles away from me.
August 15, 2016
I visited this facility
The Windsor of Cape Coral was very clean and very neat. The people were very accommodating, and we liked them. We were there at lunchtime, and there was a couple watching a television program. The dining area looked very clean.
May 10, 2016
I visited this facility
My mother-in-law cannot do assisted living at The Windsor of Cape Coral; she has to have a nursing home now. I did felt very welcome by the staff who answered all of our questions. I’m not sure if they have a 24/7 nurse there. They introduced us to woman who would probably have my mother-in-law’s apartment to clean and do her laundry, and she was a real sweetheart. I would most definitely recommend The Windsor because they make you feel welcome and make you feel that when you leave somebody that you love behind in their care, you know they’re going to be well taken care of.
April 14, 2016
I visited this facility
The Windsor of Cape Coral was very nice. I liked the way the memory care unit was set up with the rooms in a circle around the common areas. The rooms we saw were very nice and pleasant singles. It was more expensive, and the food wasn’t as good. We had one of the baked goods of the day, and it was horrible; it tasted like chemicals.
November 29, 2015
I visited this facility
Everything was up to expectations, but the Windsor is not really high on my list. I had a pleasant tour and everything was fine, but I don't think I would want to be in Cape Coral. In terms of pricing, it's also the highest priced one I've visited.
April 10, 2015
I am a friend or relative of a resident
My mother-in-law is absolutely thrilled with The Windsor of Cape Coral. The apartments are lovely. It's homey, but not necessarily spacious. She said the food is excellent. They have pretty much everything, but she hasn't been involved in a lot yet. She has moved in about three weeks ago.
March 11, 2015
I am a friend or relative of a resident
I was happy with The Windsor of Cape Coral, and she is happy too. The staff is really nice, and the food is good. It’s a wonderful place, the accommodation is great, and she is happy. They have music, trips, dancers, arts and crafts, and church.
October 16, 2014
I visited this facility
The Windsor of Cape Coral was very nice. It was inviting and clean. This one is only five minutes away from my house. The thing I liked about this one was that they have nursing and medical staff available 24/7. The dining area was very nice. It was like a restaurant.
August 28, 2014
I visited this facility
We liked The Windsor. It was clean and they seemed to care about its patients. The price was reasonable. The rented units were clean and a nice size. The main feature that we liked was that it served meals. We had lunch there and it was very nice. It provided transportation to doctors. It had activities like movie nights, Wii and card games. It had groups and exercise rooms.
August 27, 2014
I visited this facility
The Windsor was very nice. I had lunch there and it was a good lunch. The staff was very nice and very accommodating.
June 02, 2014
Other
I was notified by certified mail that a collection agency says we owe money. The Business Office was asked 3 times what will be the final settlement bill when my father was taken to hospital and then rehab. they were notified he wouldn't return to the Windsor due to failing health.We never got a final bill but did get a collection agency certified letter telling us we are refusing to pay bill.This is outrageous and just shows their true feeling about their residents.They give you that compassionate smile and agree with what you say and then walk away thinking only of the almighty dollar is the only thing that matters.Please think twice and really check this place out before entrusting family members to be cared for by them. In this case looks are deceiving.The atmosphere is elegant and plush but the business office is totally disorganized and incompetent.
May 28, 2014
I am a friend or relative of resident
My mother and her husband lived here the past year and 1/2. After looking at all of our options in the area we thought this was the best place for them moving for the first time to assisted living. We felt like this was the Ritz Carlton of all the assisted living places in the area. Beautiful decor and apartments throughout. I am giving this a 3 star because there were a number of things that were of much concern and you should read on:
1. The staff turnover was huge, seems like a new director every 4 months, the heath care services had turnover as well.
2. The communication is terrible, while our parents were not the best tenants, we had many problems with the staff not giving us of helping us understand what was really going on there, only when we would visit we would get the communication which was 2 times a year. At times I would email and call with no response back and after repeated calls would finally get some response.
4. This last trip out 2 weeks ago I come to find out my mother had not been given her medication, they say she refused? and not had her medication for over 2 weeks with no communication from them telling us she had refused.
5. When I arrive I come to find out my father in law had lost all of his bodily functions, my mother had feces all over her hands and all over the apartment (this was communicated before I got there, but no suggestions). The apartment, wreaked of urine and the smell was unreal.
Why was this not discovered earlier? how long was this going on? we should have been notified that they needed extra care and to be moved for additional care? when I got there (live on the West Coast) my husband said we got a registered letter stating we had 45 days to move them because of Hygiene? we had paid for them to bath our parents, give them their medication and they say that our parents are refusing? how can they do that? why would they not help us by more communication?
I moved them in one week after I got there to a memory care facility which should have happened a year ago. If they would have communicated properly we could have given our parents the help that they needed, instead of $7,000 a month really for nothing.
May 20, 2014
I visited this facility
The Windsor was beautiful and gorgeous. It looked like a five-star hotel. The atmosphere was very nice, and the location was great. The staff was very helpful. Their staff and patients were very nice.
May 10, 2014
I am a friend or relative of a resident
The Windsor of Cape Coral was a lovely place. My mother-in-law lived there for about three weeks, only because she went downhill very fast. She was not able to take advantage of all the things that were offered. I liked it because when I applied, toured, and talked to the agnecy personnel, they all seemed to know what was needed and what went on. The facility was very clean, neat, and friendly. I liked the whole atmosphere, and I thought it was one that she would like too. She had an apartment with a bedroom, bathroom, living room, and kitchenette. The dining room looked good, and the staff who worked there were good with the residents and got what was needed for someone. I thought the food was very good and there was variety. They normally had a choice every night. She was able to go down there for the first week only; then she was confined in her room and had to go on a special diet. The staff were gracious and very helpful. She was comfortable and cared for until she was bedridden. Then, I could say, things fell apart a little. But I was not sure whether it was because of the staff or the miscommunication between them and the hospice. I also thought that the certified nursing assistants were not totally doing their job. There came a time when she couldn't go down to the dining room, and they didn't see her when they cracked her door open. They thought she was already gone, and they did not bring her meals. We had a little problem with that. I thought it would also be better if they improved the communication between the health staff and the resident/resident's family.
March 31, 2014
I visited this facility
I talked to a personnel at The Windsor of Cape Coral, and she was very, very nice. She took time to sit down and talk to me. She told me to call her back if I needed anything, and she gave me a gift of brownies. That was very nice, and I wasn’t expecting that at all. The facility is also very beautiful. The facility was very well-decorated. There was a beautiful dining room right straight ahead, and it was very elaborate. It was very nice.
March 31, 2014
I visited this facility
The Windsor was nice, too. The rooms were beautiful. It was probably a little more elegant than the other place, but it wasn't as conducive to having a pet. You can have a pet there, but you have to walk it quite a ways to go out to go to the bathroom, and that wasn't as convenient, but everybody there was very friendly, very upbeat. The place is very clean, and if somebody likes things a little bit finer, they might prefer there. They'll take you to the doctor's and anything you need; they're there to accommodate you. There was really nothing wrong with it. It's very, very nice.
March 27, 2014
I visited this facility
The Windsor seemed to have more of what we were looking for. The staff was helpful, kind, understanding, and caring. The rooms were nice. My husband has Alzheimer's. They could have a little bit more food. He loves milk, and I had to ask for milk. I have to ask for a snack in between lunch and dinner. He could get hungry in between that.
It's clean, they keep the residents busy, and they play games. It's also close to where I live. The people were nice. There always seem something going on, and they entertain people. They do take them out on a bus. I think just to take them out on a ride at least once a week would really help them.
February 28, 2014
I am a friend or relative of a resident
I like the staff at Windsor of Cape Coral. They are very friendly, helpful, and very professional. The place was good. It was very nice clean, nice, and new. They have lots of activities for their patient like exercise classes. Actually the room of my aunt was organized and just adequate for her needs. The dining room was very nice and also clean and this is her personal choice so we decided to choose it for her.
December 29, 2013
I am a friend or relative of a resident
Mom moved to The Windsor of Cape Coral. One of the reasons why I chose this facility because it was the closets one to our house and it’s a fairly new building. It's owned by two brothers. I like smallness of the facility. Everybody knows everybody's name. The staff is helpful in every way. They are all pleasant and easy to talk with. The place is everything I hoped it could possibly be. We have no complaints of any kind. I have eaten there and their food is nice. They have three main selections for your meals. They have crafts classes and quilting class which my mother is in. They have knitting classes and Wii games. They play bingo. They have music and entertainers that come in a couple of days a week. They have exercise rooms and exercise classes. Since mom moved in, her physical health improved greatly in just a short amount of time and her mental health is unbelievably better.
November 29, 2013
I visited this facility
The Windsor was very new and beautiful. It looked to me that they were accommodating. The woman that we talked with, I thought she was very knowledgeable. The rooms were in good size.
October 29, 2012
I am a friend or relative of resident
We moved my parents out of their condo and into The Windsor over 2 years ago. My dad had been falling and was not able to get back up and my mom was diagnosed with Alheimers. The Windsor has taken very good care of both my parents and they have been able to live together this whole time as each has deteriorated. This facility is very beautiful and very clean. My dad will complain about the food, but I have eaten there many times and I have always found the food tasty. The residents can also order ala carte. The price is a bit high, but they are willing to work with you to see if there are options that are less costly and still meet your needs. We are all very happy with The Windsor.
Memory Care Reviews for The Windsor of Cape Coral
November 26, 2018
I visited this facility
We liked The Windsor of Cape Coral. It was very nice and the rooms were nice, clean, neat, and large enough. The man in charge was very open and gave me lots of information. They had music and nice activities going on.
Provider Response
Hi Donald, Thank you for this great review! We hope to have the opportunity to serve you and your family.
Questions about The Windsor of Cape Coral
What ongoing training does the staff receive in dementia care?
Associates receive training through a thorough onboarding program and ongoing, annual training as required by the state regulations. Department heads are required to participate in bi-annual training in their designated field of expertise.
Describe the overall population of assisted living residents at The Windsor of Cape Coral. What is their average age? What are their favorite things to do?
The Windsor of Cape Coral is very proud to have a diverse community of residents who enjoy a wide range of activities from physical exercise, exploring their artistic talents, cooking classes and volunteering their time in various local community projects, just to name a few.
What programs or activities does The Windsor of Cape Coral offer to enrich residents' well-being?
Some of the life enrichment opportunities include: trips to the theater and art venues, outings to shopping and attractions, community and cultural events, informative lectures and educational speakers, volunteer opportunities, fitness classes, walking groups, social and themed parties, book clubs, family events and much more.
What transportation services does The Windsor of Cape Coral offer to assisted living residents?
The Windsor of Cape Coral offers scheduled transportation via shuttle buses for our assisted living resident’s convenience. The Windsor of Cape Coral is equipped with a porte-cochere for the convenience and safety of all residents.
What makes the chef or dining program at The Windsor of Cape Coral exceptional? What kind of menu can assisted living residents expect?
The Windsor of Cape Coral offers a Gold Leaf Dining experience for all residents which entail fresh prepared meals in our own kitchen by our staff of professional Gold Leaf Chefs. Breakfast consists of a wide array of traditional breakfast items, including eggs cooked to order. For lunch and dinner, you may choose a freshly prepared selection from the Gold Leaf Choice menu or the Café Select menu, and your choice will be brought to your table by one of our friendly wait staff. The Gold Leaf Choice menu is created by the chef and changes daily.
What safety features or security measures does The Windsor of Cape Coral offer to assisted living residents?
Trained associates are on the premises 24-hours a day, electromagnetic locking doors, specialty carpets near doors with alarms, etc.
How does The Windsor of Cape Coral keep residents' families informed about their loved ones?
The Windsor of Cape Coral publishes a monthly newsletter which often contains a calendar of planned events, a schedule of daily activities is posted at the community. Families will receive a phone call if there is any change in the health of the resident.
What is the care staff-to-resident ratio at The Windsor of Cape Coral during daytime and nighttime hours?
Staff-to-resident ratio will fluctuate depending on the number of residents.
If The Windsor of Cape Coral accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Residents are allowed to have well-behaved pets and there is ample space outdoors for residents to enjoy with their pets.
What ongoing senior care training does the staff receive?
Associates receive training through a thorough onboarding program and ongoing, annual training as required by the state regulations. Department heads are required to participate in bi-annual training in their designated field of expertise.
How many staffers are on duty in the daytime and overnight?
Staff-to-resident ratio will fluctuate depending on the number of residents.
What safety features or security measures does The Windsor of Cape Coral provide to protect residents who wander?
When residents appear to be moving towards an exit, associates are trained to re-direct them back to their activities or apartments. Special carpet designed to deter residents are placed around fire exits and the doors in each community are installed with electro-magnetic locking systems.
What programs or activities does The Windsor of Cape Coral offer to keep residents engaged? How does the staff engage residents' long-term memories?
Programs and activities for Memory Care Residents are customized based on personal interest, cognitive and physical abilities using the resident’s life story.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident’s health and cognitive functioning are assessed by the health care coordinator when they move into the community. Each resident is assessed again 30 days after move-in and every 120 days after that by the Healthcare Coordinator.
What techniques does The Windsor of Cape Coral use to support memory care residents during mealtimes?
A half hour before mealtimes, aroma therapy is used to stimulate synapses in the brain to recognize that it is time to eat, residents are escorted to the dining room and accompanied at the table by an associate who demonstrates mirroring techniques to enhance memories of proper eating techniques.
How does The Windsor of Cape Coral keep residents' families informed about their loved ones' health?
Anytime there is a change in the health or behavior of a resident, the family is notified with a phone call.
Describe the neighborhood around The Windsor of Cape Coral. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
The Windsor of Cape Coral is located in close proximity to residential neighborhoods with easy access to various hospitals and clinics for the convenience of the residents.
Services and Amenities of The Windsor of Cape Coral
Room and housing options
- 1-bedroom apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Resident Transportation
- Garden And Patio
- Security Gate
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Health services
- Skilled Nursing
- Medication Management
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Religious Services
Diet
- Kosher
- Low Salt
Languages
- English
Range of services
- Personal Care Assistants
Types of care
- Walking Wheelchair Assistance
Training Areas
- Memory Care Training
Licenses
- Licenses: 11678
- State Licenses: 11678
About The Windsor of Cape Coral
The Windsor is a licensed assisted living and memory care residence dedicated to providing quality services in a warm, comfortable environment. We offer professional, personalized services designed to enhance the quality of life for those we serve.
At The Windsor, we are dedicated to each Residents' independence, choices and dignity.
Visit us for a tour and you'll see how our combination of a warm residential setting along with the caring, helpful staff at The Windsor is just the right choice for your housing or service needs.
Philosophy of Service
The Windsor is dedicated to providing the highest standard in quality of service, environment, and care to residents and their families. The foundation of our approach to service is built upon fundamental concepts we believe are important to every resident.
The concepts are central in our approach to quality service and supportive residential environments:
- Promote the individuality of each resident
- Offer each resident dignity and respect
- Foster independence for each resident
- Support each resident’s right to privacy
- Support the needs of family and friends
- Provide a supportive residential environment
- Partner with residents and family in care decisions
- Offer individual choices in care, services and lifestyle
Tailored Services
At The Windsor, we recognize that each person has individual needs and preferences. With this in mind, we offer each resident a flexible service combination we call Tailored Services. The combination of the Base Monthly Service and the Tailored Services you choose results in your monthly Tailored Pricing. This unique plan provides you with the most individual personal service in the most cost effective manner.
Base Monthly Service Includes:
- Spacious apartment
- Utilities (except phone)
- Routine maintenance
- Weekly housekeeping & linen service
- Health monitoring by full time professional staff
- Life Enrichment activities
- 24-hour access to staff
- Licensed nurse on staff
Tailored Services may include: (but are not limited to)
- Medication Assistance
- Specialized diets
- Assistance with bathing, dressing, grooming, and other personal care
- Assistance with ambulation
- Personal Laundry
The Windsor Personal Assessment provides for cooperative planning between you and our staff. As your needs or wants change, your Tailored Services can change with you. At The Windsor, you pay only for the services you need or want.
Enriching Activities
Life enriching activities come alive at The Windsor. Residents participate in hobbies, cultural events, educational opportunities, religious activities, and interesting trips, along with the opportunity for new experiences. New friends are made and relationships strengthened by spending enjoyable time together. Special cultural and community events are a highlight on The Windsor Life Enrichment Calendar.
The Life Enrichment Coordinator and the nurse create The Windsor Wellness Program which may include fun exercises, activities, and health education. The Windsor Wellness Program is designed to enhance the overall health and well-being of the residents.
Companion Services
You may choose additional personalized support or services through our specialized program call Windsor Companions. Windsor Companions spend time one-on-one with the resident providing special attention or care such as reading, shopping, letter writing, supervision, and support.
Quality Design Features
Every design feature of The Windsor is based on our philosophy of service and our dedication to creating quality environments and service delivery systems for the residents we serve.
Exterior:
- Elegant home-style architecture
- Porte Cochere providing weather-covered access to front entrance
- Personal Care Suite providing health and wellness evaluations and services
- Therapeutic and relaxing whirlpool spa
- Elegant Palma Sola dining room
- Courtyard Café for casual dining and snacks
- Enclosed courtyard / screened lanai
- Seven distinctive apartment styles
- Kitchenette with microwave, refrigerator, sink, and cabinetry
- Wall-to-wall carpeting, except bathrooms
- Large bathroom with curbless shower
- Emergency Call System with speaker response
- Telephone and cable connections
- Individually controlled heating and air conditioning
- For your "Peace of Mind"
- Electronically controlled entrances
- Fire/smoke and sprinkler systems
- Emergency generators for certain living areas
Map of The Windsor of Cape Coral
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