Regal Care at New Haven

Rose

My partner stayed at RegalCare at New Haven, but it was a terrible place. It was supposed to be for rehab for him to walk, but then when he got there, they never gave him any rehab. First night there, I said to them, "Give me some towels. I'll bathe him for you," and they looked at me like I had three heads and said to me, "We have no towels right now," and I was like, "Excuse me?" then they said, "All we can give you is a bath blanket to dry him with." She gave me this bath blanket. I went into the shower room and there were pampers all over. It's showing that it wasn't cleaned after each patient, and it was terrible. I came every day and the next day, I found my partner sitting in a corner drooling on himself so he was soaking wet. I said no, and I can't leave him there. They had him mixed up with everybody, and it wasn't a safe spot for confused people like him. They had a blind man, and they put his food in front of him and he ate it like a dog. They don’t have the facility to take care of people with dementia or lost memories. Some of the staff members were very kind and concerned and they knew right from wrong, and there were some that didn't care or were too busy. The food was terrible though. The facilities were smelly, which I understand, but the dining area where people come in and eat had cloth seats on them, and if they peed on the seat, it was not cleaned, but instead a blue pad was put on top of it so the next person could sit on it. They should have seats that can be wiped down every day. I was overwhelmed, so I leave the place crying every day because I was leaving him behind.