Centre Avenue Health And Rehab Facility, Llc

Deanna

I want to share my families horrifying experience at Centre Avenue Health and Rehab Facility. Centre Avenue failed my dad in every possible way. He passed away in August 2024, just two days after falling ill while staying at Centre, and being transported to the ER. On the day he started feeling sick, my brothers, mom, and I visited him and asked the staff to check on him. He was complaining of a sore throat and having trouble breathing. Centre Avenue lost his inhaler, which worsened his condition, and despite our repeated requests, no one came to assess him. My mom had previously expressed concerns about my dad potentially falling out of bed and had asked multiple times for the staff to implement barriers and padding on the floor for his safety. Unfortunately, no action was taken. The next day, my mom once again asked for assistance since my dad was still unwell. She waited for help, but was eventually told that she would need to take him to the doctor herself. At that point, my dad couldn't walk, which was why he was in rehabilitation. This was an unreasonable and inappropriate suggestion. My mom was understandably upset and made several attempts to get help. She left Centre Avenue later that day, and the next morning, she received a call informing her that my dad had fallen out of bed during the night and was not feeling well. They waited until 9:30 AM to notify her! My mom rushed to the facility, only to find my dad propped up in a chair, clearly in distress and struggling to breathe. She insisted he be taken to the ER, but it took a couple of hours for that to happen. By the time the ambulance arrived at the ER, my dad was in respiratory failure, diagnosed with double pneumonia and dangerously low oxygen levels. The ER doctor informed us that the only option was to place him on a ventilator or he would die within minutes. The pneumonia had progressed, and my dad's condition was dire. We had to make a rapid decision and opted for the ventilator. He remained on it for nine days with little progress. The doctor advised us that if he survived, he would never be the same and would lack a good quality of life. Eventually, we made the heartbreaking decision to take him off the ventilator, and he passed away. The employees at Centre Avenue showed no urgency or genuine concern for my dad, and they displayed no remorse for their shortcomings. I reported these issues to the Larimer County Health Department, which conducted an investigation and concluded that Centre Avenue was not at fault. They seemed to find it acceptable for a patient to fall from his bed without notifying the family until 9:30 AM the next morning. I believe my dad fell sometime during the night and was left on the floor for hours. They called my mom late because they knew they were negligent. Furthermore, the investigation found it appropriate that no medical attention was given to a patient who became severely ill under their care due to negligence and passed away due to lack of care. The employees lost my dads inhaler and also would leave his window open when their were local fires and poor air quality due to smoke. Not one of these issues was acknowledged as neglect by the Larimer County Health Department. If sharing my family's experience can prevent another family from going through what we endured, I will feel satisfied. I trusted them to care for my dad, and I will forever regret the decision to allow Centre Avenue to do so. Please, DO NOT allow Centre Avenue Rehab to care for your loved ones. Sincerely, A daughter who misses her daddy.

Sara

My sister is established in Fort Collins at Centre Avenue, and she's happy there. They have a nursing facility on the second floor; she's staying there. We love it, they love her, and she loves them. It's going great, but it's very, very expensive. She had been in rehab there so they put her there for nursing care, and I was just thrilled to find a place for her. It's going so well. They're so loving and caring; I'm very, very happy with it, and she is, too. I couldn't find another facility for her because of COVID -- they were all full. She said it's a very small room, but it's very nice. She has a window so I think everything is satisfactory. I talk to the staff often, and they're very good about communicating, answering questions, and letting me talk to my sister via FaceTime. It's been good.

Shana

My mother-in-law moved into Centre Avenue Health & Rehab Facility. We've been very happy with the care she has received. The doctor has been great with communicating with us and making sure we had a conference call with the family all over the country which was very helpful, so that we all knew her progress and what was going on. We are very pleased with the social worker there, the doctor, and all the staff. She likes the food.

Nell Hanson Hurtado

My Mom stayed there for 6 days prior to passing away. They gave her excellent compassionate care. The therapists were very professional and diligently worked with her maybe even knowing her time was near. They paid attention to her every need and she enjoyed the singing activities and the food. Thank you Centre.

Mary Ellen2

My husband has been at the Centre Avenue Health & Rehab Facility on different occasions. I thought it was very good. I certainly didn't have any reason not to think that. The rehab people were very helpful, very considerate, and very caring. I thought it was very clean and we were very pleased with it. He did not have the alert button to wear there; it was always beside the bed and sometimes it took a little longer for them to answer that. But he was very comfortable there.

Jeanine2

My husband was in Centre Avenue Health and Rehabilitation. They took care of him really well. They urged him to get up and move around. It was great, and he enjoyed it. I was very happy that he was there because I knew he was being taken care of. I was getting totally worn out, and so having him there for a couple of weeks was a wonderful break for me. They were great, and the people who were taking care of him in his unit knew what was going on with him. They would have all the information, what he'd been doing that day, if he'd been doing well or been slow. I was pleased with that. He was clean, and they got him dressed and neat and made sure that he had food that he wanted, and his medication was always on time.