Brookdale Windsor

We have selected Brookdale Windsor for Mom. So far, everybody that we've dealt with has been pleasant and very helpful. That was the primary thing. We haven't been able to actually get in to see everything because of COVID, but from what we've seen so far, everybody is very easy to work with. From what we've seen the food looks good. They've just now started to open up the dining room and brought us some delicious cookies to taste; that seems to be nice. The room is a studio and it looks like it's going to be fine. They sent us a video so we'll have an idea of what it looks like, and we have a floor plan so we would know what we'll be able to fit in there. We've been there, but we're not able to get in the doors. We've only been able to do a virtual tour and then we asked for a video of the actual room that she's going to be in. So they sent us a video so we could see what it looks like. A part of the attraction is that there are very few places with what's considered a low-income program, and my mom qualified for the low-income program at this particular place. So that made it more attractive. They've been very inviting and more than happy to go back if we have additional questions and they will give us additional information. They have a very nice program where you could link in and actually see people that are working there, and they introduce themselves so you would know who it's gonna be. They also have a video that we got to see where they actually interviewed one of the residents and they were telling us how much they liked it. Then we were actually able to meet the one that do the assessment, and then the woman that has the final say. So she came out and introduced herself to us when we were there last time.

Brookdale Windsor is fairly standard. It's not brand new, but it's not old. It's what you would expect, nothing special, nothing bad. They have had some turnover in the staff and I know my mom didn't like that because she likes to know her people, so that certainly was a negative as my mom is not a fan of change. The dining room is not all that fancy and pretty basic, so they could dress it up a bit. It's white, has windows, and is reasonably close to everything, but again, it's kind of average. They have transportation services and activities like outings, exercises, movies, music, and holiday celebrations. Mom has her meals brought to her and they also take her dog out.

Brookdale Windsor was wonderful and I was totally surprised at how comfortable and pleasant they were. They are more like a hotel and institution. The staff was very caring and informative, and the place is well-managed. We had lunch and it was OK, but I understand that they have to prepare mass quantities for people with restricted diets so it can't be the way I like it. The dining room was very nice with very nice, good, and attentive waiters. They accommodated our needs.

If you care for your loved one this is not the place . Since Brookdale took over this community has gone downhill fast. This cooperation cares far more for there bottom line then they do for there residents. They have a profit goal to meet, so if all apartments are not full, they meet there goal by cutting staff hours. We just got our sister-in-law out of there last month. Under there care her well being had declined greatly, due to Constance panic and anxiety attracts. please do your research, and understand the company. I only wish I had done that last year when they took over.

Brookdale Windsor is a nice place, and I feel it's very secured. The staff is very nice, and we really like them. They are compassionate people. My mother-in-law does not really do much, but they offer quite a lot of activities for their residents.

Brookdale Windsor is smaller than most, and they are very friendly and helpful. The food has been excellent.

We did visit Chancellor Place of Windsor (Brookdale Windsor). It was kind of a bad visit from the moment we walked in. It seemed like they pulled a couple of people out of wheelchairs into seats that were in a main area and they were just sitting there being immobile. It was a poor visit. I dropped by them on purpose; I didn't make an appointment. When I went to do the tour, it just wasn't a very good experience at all. It certainly wasn't something I was looking for. It seemed much more elderly. The clientele there was much, much older than my mother-in-law. She is only 67.

Everything was very impeccable at Chancellor Place of Windsor except for the price. They were all very kind and friendly. The rooms were nice and clean, and the dining area was very elegant. The whole ground was spotless. You can see employees present around. The lady who gave us the tour was very thorough. She took us to the dining area and to all their amenities as well as a one-bedroom apartment. It all looked great and very beautiful, and I want to live there. Everything smelled good, and everybody looked happy. The place was secure enough as far as I could tell.