Brookdale Windsor

I had an in-person tour of Brookdale Windsor. The staff was very friendly. It was all a very friendly and welcoming atmosphere. The physical appearance of the facility was good, and it was better than average. It wasn't perfect, but it was very nice. She was helpful, and listened to our concerns and needs, and provided options that hopefully can work for us. The exteriors of the facility were very nice. The interior was a little bit dated and could use some improvement. It felt homey. They were pet-friendly.

I liked Brookdale Windsor because it's very small. We don't need a gigantic community necessarily for mom. So I did like that part about it. It just had one big courtyard, a big dining room, and kitchen, and if you're located near those it would be good. The rooms were nice. There weren't as many options as far as dining and areas, just the one because it's a small place, but it looks nice. They had a bedroom, a living room, and a dining area in the unit, which is nice to have more space. I think it was like our second choice, which is still good. They have a ton of things going on and which is nice. We saw people just sitting or whatever, but we didn't talk to anybody. If you want a smaller community, I think it's nice. I liked where it was located. And I think it just depends on what you're looking for. They had a little shopping area across the way, and also like a little bakery.

I liked Brookdale Windsor a lot. It was very nice and very clean. It wasn't overcrowded at all. It had really nice grounds. It would be my choice of any of the places that I saw. The staff during the tour was really nice, very friendly, and I felt really comfortable with her. Everybody knew everybody. It was a really friendly atmosphere. It would be a place where I would like to be if I had that situation. I only looked at the studio apartment, but it was exactly what we would need. I liked it. It was a perfect setup. It had a nice view. It was very clean, and there was no odor in the whole place. I saw the dining area. I didn't taste a meal, but she invited us back to do that if we wanted. When we went there, they were in the middle of an exercise class. They have other activities too. They keep the people busy. They described it as being on a cruise with a cruise director. That's exactly the feel that you get when you're there.

We have selected Brookdale Windsor for Mom. So far, everybody that we've dealt with has been pleasant and very helpful. That was the primary thing. We haven't been able to actually get in to see everything because of COVID, but from what we've seen so far, everybody is very easy to work with. From what we've seen the food looks good. They've just now started to open up the dining room and brought us some delicious cookies to taste; that seems to be nice. The room is a studio and it looks like it's going to be fine. They sent us a video so we'll have an idea of what it looks like, and we have a floor plan so we would know what we'll be able to fit in there. We've been there, but we're not able to get in the doors. We've only been able to do a virtual tour and then we asked for a video of the actual room that she's going to be in. So they sent us a video so we could see what it looks like. A part of the attraction is that there are very few places with what's considered a low-income program, and my mom qualified for the low-income program at this particular place. So that made it more attractive. They've been very inviting and more than happy to go back if we have additional questions and they will give us additional information. They have a very nice program where you could link in and actually see people that are working there, and they introduce themselves so you would know who it's gonna be. They also have a video that we got to see where they actually interviewed one of the residents and they were telling us how much they liked it. Then we were actually able to meet the one that do the assessment, and then the woman that has the final say. So she came out and introduced herself to us when we were there last time.

Brookdale Windsor is fairly standard. It's not brand new, but it's not old. It's what you would expect, nothing special, nothing bad. They have had some turnover in the staff and I know my mom didn't like that because she likes to know her people, so that certainly was a negative as my mom is not a fan of change. The dining room is not all that fancy and pretty basic, so they could dress it up a bit. It's white, has windows, and is reasonably close to everything, but again, it's kind of average. They have transportation services and activities like outings, exercises, movies, music, and holiday celebrations. Mom has her meals brought to her and they also take her dog out.

Brookdale Windsor was wonderful and I was totally surprised at how comfortable and pleasant they were. They are more like a hotel and institution. The staff was very caring and informative, and the place is well-managed. We had lunch and it was OK, but I understand that they have to prepare mass quantities for people with restricted diets so it can't be the way I like it. The dining room was very nice with very nice, good, and attentive waiters. They accommodated our needs.

If you care for your loved one this is not the place . Since Brookdale took over this community has gone downhill fast. This cooperation cares far more for there bottom line then they do for there residents. They have a profit goal to meet, so if all apartments are not full, they meet there goal by cutting staff hours. We just got our sister-in-law out of there last month. Under there care her well being had declined greatly, due to Constance panic and anxiety attracts. please do your research, and understand the company. I only wish I had done that last year when they took over.

Brookdale Windsor is a nice place, and I feel it's very secured. The staff is very nice, and we really like them. They are compassionate people. My mother-in-law does not really do much, but they offer quite a lot of activities for their residents.