Regency Grand at West Covina

Mary

I was pleasantly surprised at how nice Regency Grand was. The rooms were small but adequate. They would serve the purpose that I would need for my mother; however, I couldn't get my sister to move my mother to West Covina. Other than that, it was brand new, so it had really nice amenities. It was clean, it was comfortable, and it was inviting. It seemed like home to me, so that was nice. They have a nice area for snacks -- afternoon, morning, and evening snacks. Everything seemed close and beautifully decorated. They have a small library, but it still served the purpose, just to relax and to read.

Kim353621

Regency Grand was very clean, nice, and family orientated. It’s a community, so they don’t want you make you feel like you are entering a hospital or anything to that nature. They want you to feel you are entering a new home rather than some type of mental institution or medical thing; they want you to feel like this is your apartment. The food is good. They have bingo, exercise, and outings on the bus to different places to movies or casino.

Susue

The only one that I really liked was Regency Grand. I like it, but they didn’t have room in memory care. It was clean, the food looks good, and the people looked attended. The rooms were great.

Kathy218700

Regency Grand at West was nice, and I liked this in particular. The atmosphere was a little cheerier and bright. I was only looking for 1-bedroom and studio rooms, and it was very nice. They had outside patio, fireplace, gazebo, barbecue areas, and game rooms, and the dining area was nice. They had several patios that you could sit with your family, and we could all be together. It was nice; I liked it. The staff was very friendly, and the food was good.

Tracy328418

Regency Grand was nice and close to the freeway for easy access. They’re very professional and caring. It’s very nice and immaculate. They have everything posted. The food was very good, and the people that do the tours help you with all the paperwork. Leah and Lisa were just amazing and really helpful. We will be moving my parents at the end of September.

Silvia655205

Regency Grand at West Covina was very nice. It was a little bit pricey, but everything seemed really clean and just nice. The calendar of activities was excellent and impressive.

John118299850

Regency Grand has very nice building. It is very pretty. The staff is very friendly. I am very impressed with the staff. The rooms are spacious with high ceiling. The hallways are nice. The thing I like about the place is it is not depressing. It looks like you are in a nice hotel. The dining area is nicely put together. It looks good, clean and new. It looks like it is well maintained.

Emily18

The people at Regency Grand At West Covina are great and friendly. I haven't had any problems with them. The rooms are really nice. When we moved in, we had a temporary room which was already furnished. After that, my mother-in-law moved into an unfurnished room. When you are moved in permanently, they have unfurnished rooms, so you have to furnish them. Before you move in, they offer temporary furnished rooms. I like the overall experience and the friendliness. The place is super clean and looks really nice, especially for the price. They offer a lot of activities and seem very hands-on. I think this is the nicest place among all that I have visited and has the best price.

Caring112314350

Regency Grand was very ritzy, and I knew uncle and dad wouldn’t like that. I saw the memory care folks trying to do basketball, which I thought was cool. There was no parking, and that really turned me off. Although a reservation was made for me, they were unaware that I was coming. The lady was very nice. They had a community dog and cat, and I really liked that. They had a sensory room, it was incredibly awesome, and I loved it.

James113074350

Regency Grand was excellent. That was really nice. People were friendly. They took me on a tour. It was a very clean place. Everything looked good. All the people that lived there seemed to be happy. They were always saying "Hi. How are you doing?" That was probably be the place once I ever got to the point where I would no longer capable. The rooms were bigger than the other place I visited. To me, I was satisfied. There was parking available, they would let me have a parking space, and I could even avail of a special one if I wanted to for a nominal fee. I was surprised how big and clean it was.

Z. A.

We have already placed Mom at Regency Grand at West Covina. It is very nice. It is very accommodating. Also it is close to our home, which makes it nice. Mom needed memory care, and they offer that too, so it is just a very nice place. She has been there for six weeks now. The staff is very accommodating and very nice. They explained everything very thoroughly. They wanted to be sure we had a good understanding of what care my mom would be receiving, cost associated, and what we could do. When they met with my mom, they talked directly to her to make her feel that this is the place they wanted her to be where she would be welcomed. Some places with elders, they talked to the children versus the actual residents, but at Regency Grand at West Covina, they were very accommodating. The staff knows all of the residents by name, so it is very clear who they're speaking with. They have a very nice dining area for the assisted and independent living, which we can bring Mom to. We can have dinner or lunch there with her at a cost, so we can bring her out of the memory care. They're very nice people, and they allow you to come any time, which is very comforting for us.

Steven22

What I like about Regency Grand at West Covina is its location and the facility itself. I like the fact that they have a high retention of employees. I like the rooms and what they offered. The food is very good. Their kitchen is open all the time, and they have several options for their residents.

Caring100453250

I found a place for my mom to go for respite care. It's called The Regency Grand. I had a wonderful experience with them. Everybody there was lovely. The staff was just outstanding. We did try the food. We enjoyed it. It was very nicely kept. The whole area there was beautiful -- the cafeteria and everything.

Caring96087650

I went to Regency Grand. It is four or five stories high, so it is more like an apartment building, but it is a very lovely place. They have residential living, assisted living, and an Alzheimer's unit. If you need a little convalescent after being in the hospital, they also can accommodate that. I have friends who are there. It is a very lovely place and elegant, really, on the first floor with their dining room, and the public rooms are very, very attractive. When I've been there for lunch or for dinner, the food has been just great, but always as a guest of a resident. Regarding activities, it is pretty much the same as the other facility. You can go out for doctor's appointments, and you can go shopping. They take residents to festivals and fairs. They have a library and a patio.

Caring75052750

I chose Regency Grand for my mom because it was the nicest one in the area. It was a very classy and impressive place. Everything was great when mom was there. The staff was very friendly, helpful and professional. They were perfect people. My mom was in a private room with a large bedroom, bathroom, living room and a kitchen. She had kitchen cabinet and a sink, but there was no cooking per se. The meals were all downstairs. The food was good. They had tons of activities as well. They had excursions and they would go to various places like casino. They took them shopping. They had the usual bingo and card playing. They brought in entertainment especially during the holidays. There were lots of local children groups that sing and perform and that was nice. They also had religious services, which was a bonus.

Caring75516550

My mom had been in Regency Grand for 10 years. This place was very deceiving. It was a very fancy-looking and all but the rent was very expensive and the food there was sad. Food was shipped in and it wasn't really freshly made. Also my mom was having things stolen from her on a kind of regular basis and they did nothing about it. Some of the staff members were very nice. They had all kinds of shift workers and that was bad because you would never see the same person coming in and out. And since they had all the keys to all the rooms, they can go in and out and pass the keys everywhere or whatever you want to call it. There just was no privacy or safety in this place. I didn't feel my mom was safe there. For activities, they did have shuttles for doctor's appointments on Tuesdays and Wednesdays. They did Indian Casinos once in a while. They would also see a movie which was kind of sad because people were wheeled in in their wheelchairs and left there for two or threes hours. This was not a very caring place. When they gave my mom a drug that they weren't supposed to give her, we made a complaint with the state regarding that. What happened next was that they evicted her because the state cited them for giving her a drug she wasn't supposed to have, so it was a retaliation. I wouldn't recommend this place.

Caring65325250

Regency Grand was closer to my home. It was very nice and they were very friendly and very helpful. The rooms looked nice. It looked like they had a craft person come in. They let them furnish them the way they wanted and bring in some of their own furniture and pictures.

Gary3

The staff were friendly and warm. It's very attractive, like a resort.

Shirley7

My husband is currently staying at Regency Grand and I'm so happy that he's in this facility. We've worked with an in-home care before we moved him to the facility for his memory care. Regency Grand was a really place that you can recommend to anyone who are looking for an assisted living care. It's very nice, clean, and well kept. They keep their residents safe and busy with different levels of activity. They even have animals in the facility where residents can feed them. They really have this nice homey environment. You can really feel that every person was well taken care of, and you can see that they are really helping their residents in many ways.