Atria Grand Oaks

Offers Assisted Living, Independent Living, and Memory Care

27 Reviews
2177 E Thousand Oaks Blvd, Thousand Oaks, CA 91362
Call (800) 385-2527
Atria Grand Oaks (800) 385-2527

Reviews of Atria Grand Oaks

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Assisted Living Reviews for Atria Grand Oaks

April 28, 2020


I am a friend or relative of a current/past resident

My mom had been in a large community called Atria Grand Oaks, which is institutionalized hotel style living. I don't have much good to say about them. It was understaffed and very poorly run. My mom actually went without eating for more than a week before anybody noticed. Then they told her if she wanted to eat, she had to come downstairs regardless of her pain level. That's why we moved her out of there very quickly. She deteriorated hugely in the time she was there. She went from ambulatory and active to completely non-ambulatory and very inactive to the point where she was literally starving to death in her room without people noticing. They had gone through multiple managers. They went through three different directors and one interim director when she lived there. They were very good during the fire. They did evacuate everybody, but it took us 48 hours to find out where our parents were before anybody contacted us to let us know their condition. It was completely disorganized and very poorly run. The room was overpriced and dirty. They had nice amenities. They had a pool, putting green, classes, and activities. Those were good, but not if you need care. The dining area was very large and set up like a restaurant dining area. However, the food was horrendous. We had eaten there a couple of times and we felt unwell following the meals every single time. The activities were very good if you're active and ambulatory, but if you're not, there's no activity for you. It was very expensive at every level of care that you could need.

Provider Response

Thank you for sharing your feedback. It's important to us. We take pride in delivering quality service, and I'd like to connect you with our Regional Vice President. If you'd like to personally speak further, please don't hesitate to contact us.

March 04, 2017

By Harlley

I visited this facility

Atria Grand Oaks was very presentable looking and quite inviting. They had excellent dining facilities, and the meals were good. My wife was not quite as enthused about the meals as I was. They had a wonderful salad bar every noon and evening and wonderful breakfast; they had 3 meals a day. The staff couldn’t have been more helpful, warm, and sincere. The people were so interesting and had fantastic life stories; I got to know a lot of them. We didn’t think we are ready for assisted living. They had something every day, like a new movie shown twice a day and all kinds of physical training things from yoga to balance work. It’s very well done as we took part of that. We enjoyed ourselves.

January 03, 2017

By Wayne537507

I visited this facility

Atria Park of Grand Oaks was very nice, clean, well run, and professionally managed. The representative was very nice. They had entertainment, a card room, and an area for watching movies or TV. The company representatives were very nice, professional, and went out of their way to answer my questions. I wouldn't hesitate to move there.

November 14, 2016

By Jill584743

I am a friend or relative of a current/past resident

Atria Park of Grand Oaks is very nice,and the furnishings are all very homey. It's beautiful, and it's like a hotel. I'd like to live there. My folks are in the assisted living. It's full service. They can feed and bathe, or they can just give them their pills or leave them alone. It all just depends on what the individuals need. Once or week or so, they have a little outing where they all get into a bus and go on a little sightseeing tour, and sometimes they go to fast food restaurants. If they need to go the grocery store or drug store, they have a van that will take people to go pick up things at the store. They have two separate dining areas for assisted living and independent living. I had a really good and delicious chicken salad sandwich. Once a week or so, they bring the whole assisted living people into the main dining room, and when I went out there, I had a special order burger. They have a beautiful salad bar, and you’re waited on at the table as if you were in a restaurant. It was very nice.

November 01, 2016

By Pat760545

I visited this facility

My impression of Atria Park of Grand Oaks is very positive, but it's very expensive. The staff had very good introductions and took us around to look at some of the living quarters. We had lunch, and it was perfectly good. The rooms are nicely arranged and modern, but they're very small.

June 29, 2015

By Sandra109530250

I am a friend or relative of a resident

I am not thrilled with Atria Grand Oaks. My mother is comfortable there, but they have a lot of administrative problems. It is an attractive place. It is very nice, and the people are lovely. Most of the staff are very nice. They had a twelve and a half percent rent increase within a 9-month period of time, which was outrageous.

Provider Response

Hi, Sandra. Thank you for taking the time to share your feedback with us. We truly value input from our residents and family members, and will be sure to share your concerns with the community’s regional leadership team. Please know that you can reach out to us at any time with questions or concerns about your community’s administrative team or rate adjustment at

June 21, 2015

By Caring108167850

I am a friend or relative of a resident

I did a quick tour at Atria Oaks, and they didn’t have an opening. The staff was very nice, but the apartments were small with 1-bedroom or single rooms.

May 22, 2015

By Carol107087350

I visited this facility

Atria Grand Oaks was pretty. They had the levels of care that we wanted. However, the rooms were not of the size that my brother-in-law wanted. They were small. One of the things that was kind of a disadvantage was the fact that social activities were located on different floors. It was kind of a disadvantage for people who have problems going up and down the elevator like him. Whitney, the salesperson, was outstanding. She did a wonderful job. We were there for lunch, and the food was outstanding.

Provider Response

Hi, Carol. Thank you for visiting Atria Grand Oaks. We appreciate you taking the time to share with us. If you have any other comments or suggestions about your experience, we welcome you to reach out to us at

March 17, 2015

By Catherine23

I visited this facility

Atria Grand Oaks seems like a very nice facility. The staff was friendly, and the residents that we encountered seemed happy and comfortable there. Its setting had a lot of attractive features. The rooms seemed big enough. They had bigger ones, but we didn't look at it because we were looking within our budget, so they showed us rooms that were affordable for us.

September 30, 2014

By Anne43

I visited this facility

One time we did tour the Atria before mother got real bad. It’s very nice. I know they have different levels there and it’s just cost prohibitive. It’s up to $7000 to $8000 a month. They have their own individual apartments. They come in either 1-bedroom, 2-bedroom, 1-bath, and 2-baths. A lot of them have a little kitchenette and a refrigerator where you can do your own cooking and a living room. It was very nice. I liked it a lot, but that’s for someone who can function on their own and my mom cannot do that at this point.

August 27, 2014

By Susan92205750

I visited this facility

Atria Grand Oaks was nice, but there's a lot of traffic around the area and not enough places to walk the dog. The units are very small, and it was very expensive. What I liked most about them was their activities. They had a lot more than other places, and they were very well organized. Their activity director was outstanding and a huge plus. She was very energetic and very well organized. There's a minimal amount of walking because it's a smaller facility and it's more compact. So there's less walking, which is either a plus or a minus depending on who you're talking to. The food wasn't the best, but it was OK. They had a nice big salad bar. They have a small pool, a library, and a nice little garden area outside.

April 29, 2014

By Barbara82723950

I am a friend or relative of a resident

After visiting several facilities, my aunt selected Atria Grand Oaks. She is now living there, and the place is very beautiful. They have balconies off the rooms. It's very clean, and they have very good food. The Atria was the only facility that we saw that had a stackable washer/dryer in the unit. They have a small gym, a salon, and a swimming pool.

April 26, 2014

By Lisa82642350

I visited this facility

We had lunch and talked to them and had a little tour at Atria. I thought it was beautiful; it's pretty fancy. The rooms are lovely but small to me. That's one of the reasons we liked the other place, and they're more expensive. They have full kitchens but a beautiful restaurant to eat in. They invited us to have lunch so we could see what the food is like. It's very nice. They have really good food and a variety of choices. It's very clean. They'll drive you around if you have a doctor's appointment. They do exercise. It's pretty and it's new, so somebody going into assisted living who lives in a pretty place is going to be interested in it.

December 13, 2013

By Sheryl5

I visited this facility

We went to Grand Oaks. That was our second runner-up in Thousand Oaks. My dad and my stepmother really liked it but they were so expensive, $9,000 a month for a 2-bedroom. We really wanted to go there but the cost was astronomical. The people who worked there was wonderful and the facilities were beautiful. We were very impressed.

March 20, 2013

By Happy in GO

I am/was a resident of this facility

I have been a resident for a few years. I enjoy living here. I enjoy my apartment, my balcony, the pool, the common areas, the activities, the facility's gardens, and the views. The staff persons are always polite and eager to please. The location is outstanding - "The Lakes" across the street with shops and restaurants, the "Gardens of the World" up the boulevard, the "Civic Arts Center" nearby. However, on the negative side, the food service has been declining during the last few months. The quality, quantity, and variety is not as great as it was. At times, the meat is tough, the selection has lessened, and the food is not always served hot. Food is a prime concern since we indulge three times daily. I am under the impression the food budget has been cut. This situation can be resolved, and hopefully will be given some attention. In conclusion, I am happy that I made the decision to live here. I have seen other facilities. Grand Oaks is the best.

March 08, 2013

By On the Go

I visited this facility

The setting is lovely near The Lakes. Easy for walking to pretty areas. The apartment is comfortable also. Unfortunately, services have been cut back. Even the food variety and amount is smaller. Recently, my relative was told he could only have 1 slice of pizza because they are cutting back. Many of the foods that were served are no longer served. It makes one think there are financial issues that may be happening. My relative loves the location, but if the downward trend continues, we may be forced to look for another place which is a shame.

Provider Response

Hello, Thank you for sharing your feedback. We appreciate that you enjoy being part of the Atria family. We are also available if you have future concerns.
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Independent Living Reviews for Atria Grand Oaks

April 19, 2012

By shaylas_mom

I am a friend or relative of a resident

I've been pretty impressed with the facilities here. My husband's grandmother moved there after being widowed. She was extremely skeptical at first, but started to really like it. They have a lot of activities there that she enjoys-she particularly likes having access to the pool. She's also never been much of a cook-her husband used to cook for her. Although she has a full kitchen in her apartment, having the dining facilities is something of a relief to her and to us-we don't have to worry so much about her eating enough, which has been a problem for her in the past. Her apartment is very nice. The facilities are very clean and well-maintained. My husband's grandmother did stay for a while in the part with nursing care for a while after a heart attack. My mother-in-law's comments suggested that everyone was very professional. We visited her while she was there, and I liked that that side has more of a hotel, rather than a hospital, feel to it.
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Memory Care Reviews for Atria Grand Oaks

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Costs for Atria Grand Oaks

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Services and Amenities of Atria Grand Oaks

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals
  • Dining Extra: Private Dining Room


  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Pool

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Technology Extra: Emergency Alert System

Health services

  • Medication Management
  • Physical Therapy


  • Offsite Activities
  • Religious Services
  • Fitness Room
  • Activities Extra: Shabbat Service

Guest services

  • Guest Parking


  • Kosher


  • English


  • Pets: Yes

Range of services

  • Physical Therapy

Types of care

  • Meal Preparation


  • Licenses: License #565801876
  • State Licenses: 565801876


  • Assisted Living Starting At: $4395/month
  • Independent Living Starting At: $3295/month
  • Memory Care Starting At: $8395/month
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    About Atria Grand Oaks

    Nestled in the heart of Thousand Oaks, Atria Grand Oaks offers resort-style living in a Tuscanesque village setting for Southern California's active older adults. Our amenity-rich community offers all the comforts of home without the burdens of home maintenance. We provide independent and assisted living options, as well as our innovative Life Guidance&reg memory care program. Located across from the fine restaurants and shops of The Lakes at Thousand Oaks, and near the Civic Arts Plaza, places of worship and Los Robles Regional Medical Center, Atria Grand Oaks makes it easy for residents to stay connected to their local area or simply relax with friends on the lush grounds of our vibrant community. With more than 200 programs and events each month, you can continue to enjoy your favorite pastimes or pursue new ones.

    Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 200 locations in 28 states and seven Canadian provinces. We are the residence of choice for more than 20,000 seniors, and the workplace of choice for more than 12,000 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in our world.

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    Atria Grand Oaks

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