Atria Grand Oaks

Monti

Atria Grand Oaks is a good facility, I really like it, and my mom likes it so far. The staff members are good. The head nurse that takes care of the facility with respect to the medical aspect is very good, she's on top of things for me, and she's been very informative. Everyone else has been very nice. With the COVID and the restrictions that they have, they really put some good things in place and everybody knows the process, so every time you go there it's very consistent. They have a really nice outdoor walking area with benches where they can sit, it's like a garden, and it's really, really nice. Everything is very clean and organized. I would see the gardeners there every week taking care of the facility. I helped get her up to her room to help her unpack and what have you, and it's really nice. Plus, everyone is really nice there. She's in a one-bedroom unit with a full kitchen, it also has a stackable washer and dryer in her unit so she can do her own laundry. It's really nice, it's the perfect size apartment for her, and she has a patio. It's small, but in respect for what she needs it's the perfect size for her. She also has a walk-in closet and everything; it's really nice.

SP

My mom had been in a large community called Atria Grand Oaks, which is institutionalized hotel style living. I don't have much good to say about them. It was understaffed and very poorly run. My mom actually went without eating for more than a week before anybody noticed. Then they told her if she wanted to eat, she had to come downstairs regardless of her pain level. That's why we moved her out of there very quickly. She deteriorated hugely in the time she was there. She went from ambulatory and active to completely non-ambulatory and very inactive to the point where she was literally starving to death in her room without people noticing. They had gone through multiple managers. They went through three different directors and one interim director when she lived there. They were very good during the fire. They did evacuate everybody, but it took us 48 hours to find out where our parents were before anybody contacted us to let us know their condition. It was completely disorganized and very poorly run. The room was overpriced and dirty. They had nice amenities. They had a pool, putting green, classes, and activities. Those were good, but not if you need care. The dining area was very large and set up like a restaurant dining area. However, the food was horrendous. We had eaten there a couple of times and we felt unwell following the meals every single time. The activities were very good if you're active and ambulatory, but if you're not, there's no activity for you. It was very expensive at every level of care that you could need.

Provider Response

Roberta

My husband will be moving into Atria Grand Oaks. I really like it; it's a cheerful, pretty place. They had a nice area for memory care, and they offer a dining program. The food is delicious. I am very impressed by them. The staff is wonderful. They have a little bit of everything, like newspapers, various kinds of exercises, mind games, bingo, and physical therapist who is going to work with my husband because he has Parkinson's. They have everything he needs there.

Mark566715

We have decided on Atria Grand Oaks. It is wonderful. It's where my aunt wanted to be and where I would want to be, too. The rooms are the largest of all the places we have seen. The staff is very friendly and very nice. The food is fantastic, and you can order anything you want at any time or you can have the entrée or the sald bar. It is like a cruise ship. They have central heating and cooling, rather than wall units, so it's very quiet. Everything about it is first class and done right. She will be in independent living, and then if she needs assistance down the road, that is also available, which is really nice because you don’t have to worry about moving again. They have a pool and a dedicated movie theater, plus movies twice a day in their theater. They have a black car service that you can reserve if you want to go to the pharmacy, grocery store, or whatever you want to do.

Harlley

Atria Grand Oaks was very presentable looking and quite inviting. They had excellent dining facilities, and the meals were good. My wife was not quite as enthused about the meals as I was. They had a wonderful salad bar every noon and evening and wonderful breakfast; they had 3 meals a day. The staff couldn’t have been more helpful, warm, and sincere. The people were so interesting and had fantastic life stories; I got to know a lot of them. We didn’t think we are ready for assisted living. They had something every day, like a new movie shown twice a day and all kinds of physical training things from yoga to balance work. It’s very well done as we took part of that. We enjoyed ourselves.

Wayne537507

Atria Park of Grand Oaks was very nice, clean, well run, and professionally managed. The representative was very nice. They had entertainment, a card room, and an area for watching movies or TV. The company representatives were very nice, professional, and went out of their way to answer my questions. I wouldn't hesitate to move there.

Jill584743

Atria Park of Grand Oaks is very nice,and the furnishings are all very homey. It's beautiful, and it's like a hotel. I'd like to live there. My folks are in the assisted living. It's full service. They can feed and bathe, or they can just give them their pills or leave them alone. It all just depends on what the individuals need. Once or week or so, they have a little outing where they all get into a bus and go on a little sightseeing tour, and sometimes they go to fast food restaurants. If they need to go the grocery store or drug store, they have a van that will take people to go pick up things at the store. They have two separate dining areas for assisted living and independent living. I had a really good and delicious chicken salad sandwich. Once a week or so, they bring the whole assisted living people into the main dining room, and when I went out there, I had a special order burger. They have a beautiful salad bar, and you’re waited on at the table as if you were in a restaurant. It was very nice.

Pat760545

My impression of Atria Park of Grand Oaks is very positive, but it's very expensive. The staff had very good introductions and took us around to look at some of the living quarters. We had lunch, and it was perfectly good. The rooms are nicely arranged and modern, but they're very small.

Sandra109530250

I am not thrilled with Atria Grand Oaks. My mother is comfortable there, but they have a lot of administrative problems. It is an attractive place. It is very nice, and the people are lovely. Most of the staff are very nice. They had a twelve and a half percent rent increase within a 9-month period of time, which was outrageous.

Provider Response

Caring108167850

I did a quick tour at Atria Oaks, and they didn’t have an opening. The staff was very nice, but the apartments were small with 1-bedroom or single rooms.

Carol107087350

Atria Grand Oaks was pretty. They had the levels of care that we wanted. However, the rooms were not of the size that my brother-in-law wanted. They were small. One of the things that was kind of a disadvantage was the fact that social activities were located on different floors. It was kind of a disadvantage for people who have problems going up and down the elevator like him. Whitney, the salesperson, was outstanding. She did a wonderful job. We were there for lunch, and the food was outstanding.

Provider Response

Catherine23

Atria Grand Oaks seems like a very nice facility. The staff was friendly, and the residents that we encountered seemed happy and comfortable there. Its setting had a lot of attractive features. The rooms seemed big enough. They had bigger ones, but we didn't look at it because we were looking within our budget, so they showed us rooms that were affordable for us.

Anne43

One time we did tour the Atria before mother got real bad. It’s very nice. I know they have different levels there and it’s just cost prohibitive. It’s up to $7000 to $8000 a month. They have their own individual apartments. They come in either 1-bedroom, 2-bedroom, 1-bath, and 2-baths. A lot of them have a little kitchenette and a refrigerator where you can do your own cooking and a living room. It was very nice. I liked it a lot, but that’s for someone who can function on their own and my mom cannot do that at this point.

caring9544

I felt that Atria Grand Oaks had a little bit more activities. They have exercise, and a physical therapist is right there gearing towards strength and weakness. The location was also what I wanted. It’s near a park and it has two hospitals nearby. The neighborhood is nice and it’s very inviting. The dining room looks like a large dining room in your house, but it’s so comfortable with decor and curtains. The staff has been very helpful and easy to work with.

Susan92205750

Atria Grand Oaks was nice, but there's a lot of traffic around the area and not enough places to walk the dog. The units are very small, and it was very expensive. What I liked most about them was their activities. They had a lot more than other places, and they were very well organized. Their activity director was outstanding and a huge plus. She was very energetic and very well organized. There's a minimal amount of walking because it's a smaller facility and it's more compact. So there's less walking, which is either a plus or a minus depending on who you're talking to. The food wasn't the best, but it was OK. They had a nice big salad bar. They have a small pool, a library, and a nice little garden area outside.

Barbara82723950

After visiting several facilities, my aunt selected Atria Grand Oaks. She is now living there, and the place is very beautiful. They have balconies off the rooms. It's very clean, and they have very good food. The Atria was the only facility that we saw that had a stackable washer/dryer in the unit. They have a small gym, a salon, and a swimming pool.

Lisa82642350

We had lunch and talked to them and had a little tour at Atria. I thought it was beautiful; it's pretty fancy. The rooms are lovely but small to me. That's one of the reasons we liked the other place, and they're more expensive. They have full kitchens but a beautiful restaurant to eat in. They invited us to have lunch so we could see what the food is like. It's very nice. They have really good food and a variety of choices. It's very clean. They'll drive you around if you have a doctor's appointment. They do exercise. It's pretty and it's new, so somebody going into assisted living who lives in a pretty place is going to be interested in it.

Sheryl5

We went to Grand Oaks. That was our second runner-up in Thousand Oaks. My dad and my stepmother really liked it but they were so expensive, $9,000 a month for a 2-bedroom. We really wanted to go there but the cost was astronomical. The people who worked there was wonderful and the facilities were beautiful. We were very impressed.

Happy in GO

I have been a resident for a few years. I enjoy living here. I enjoy my apartment, my balcony, the pool, the common areas, the activities, the facility's gardens, and the views. The staff persons are always polite and eager to please. The location is outstanding - "The Lakes" across the street with shops and restaurants, the "Gardens of the World" up the boulevard, the "Civic Arts Center" nearby. However, on the negative side, the food service has been declining during the last few months. The quality, quantity, and variety is not as great as it was. At times, the meat is tough, the selection has lessened, and the food is not always served hot. Food is a prime concern since we indulge three times daily. I am under the impression the food budget has been cut. This situation can be resolved, and hopefully will be given some attention. In conclusion, I am happy that I made the decision to live here. I have seen other facilities. Grand Oaks is the best.

On the Go

The setting is lovely near The Lakes. Easy for walking to pretty areas. The apartment is comfortable also. Unfortunately, services have been cut back. Even the food variety and amount is smaller. Recently, my relative was told he could only have 1 slice of pizza because they are cutting back. Many of the foods that were served are no longer served. It makes one think there are financial issues that may be happening. My relative loves the location, but if the downward trend continues, we may be forced to look for another place which is a shame.

Provider Response

shaylas_mom

I've been pretty impressed with the facilities here. My husband's grandmother moved there after being widowed. She was extremely skeptical at first, but started to really like it. They have a lot of activities there that she enjoys-she particularly likes having access to the pool. She's also never been much of a cook-her husband used to cook for her. Although she has a full kitchen in her apartment, having the dining facilities is something of a relief to her and to us-we don't have to worry so much about her eating enough, which has been a problem for her in the past. Her apartment is very nice. The facilities are very clean and well-maintained. My husband's grandmother did stay for a while in the part with nursing care for a while after a heart attack. My mother-in-law's comments suggested that everyone was very professional. We visited her while she was there, and I liked that that side has more of a hotel, rather than a hospital, feel to it.