Sonoma Post Acute

Linda M.

The facility is older, but kept fairly clean. 99% of the CNAs, RNs, therapists, and helpers are nice and want to help the patient. Food was for calories, not necessarily nutrition, decent. The main issue we had is with the administration. The person we had to speak to about coordinating therapy and care, release dates etc., is not very good from the patient standpoint (this is based on our experience). At one point we literally had asked 4 to 6 different people over the course of 5 days to notify this person that we wanted to speak to them. They just never showed up. This continued throughout my husband's stay. My husband has been home for 3 months and we just got a call about the in-home equipment we were told was ordered when he was discharged. We also got a 10 day runaround from their business office where we had to constantly call them, again, they just wouldn't call us back. I would not recommend this place based on our experience. The stay was stressful enough without dealing with the added stress of upper management and admin.

Provider Response

Les12

I was at Sonoma Post Acute recuperating from a hip surgery. Nothing was really good. It was probably the poorest of any of the places I've stayed at. There was a lack of help. The toilet was always leaking and I never got it fixed. As far as coming to your attention or whatever, they mostly had young CNAs that didn't know that much. The staff was always short. They were shorthanded on therapy people. They kept losing them. I hardly ever got any therapy as far as my hip. They were doing things like sitting in the chair, lifting your hands up, etc. to keep the therapy going, but not concentrating on the things that need to be done. It was not a very good experience. I would never go back there again. The senior staff was very good, but the younger ones weren't good. It's not their fault, but just a lack of experience. The food was OK. You just didn't get it. They were always out of stuff.

Provider Response

LS

Sonoma Post-Acute was smaller, really bright and white, clean, and had high ceilings, so it felt good to me. The staff was very helpful, very kind, very caring, and very accommodating to my sister's needs. They had a lot of smaller rooms and a group room where there was someone playing the piano and people were listening and singing. They had a garden outside where they had grown some vegetables, and a nice patio that's secure. They had physical therapy and a physical therapy area to work on balance and coordination. They had beds that lower way, way down. My sister has fallen out of bed a couple of times, and it goes down to a foot off the floor and they can put pads beside so that there's minimal damage if somebody falls out of bed. If somebody leaves their bed, there's an alarm that goes off.

BarbaraONLHF

Everything is wonderful at Golden Living Center. We love them because they are very good and return calls. The nurses seem to know what is going on with Shirley. They are very happy with them.

Caring106363750

The cleanliness of Golden Livingcenter is alright. There were a lot of people working there. The staffing is very good. If you can go to some nursing home, you could smell an aroma or something. That one too is not exempt from it. They were adequately staffed. When I went there, it took them a while to respond when my friend called on a nurse to get some assistance. They did go there eventually, and they were very nice. It is a shared room, and the space is alright.