AlmaVia of San Rafael was very nice. There were lots of residents about, so it seemed very social. The facilities were very well kept and up-to-date. The residents were very happy. The staff was very competent and nice. The grounds were very well kept, and it's convenient in its proximity to a lot of things. They have the typical activities like movie nights. They have transportation. It was very clean and looked well maintained. There were no stains anywhere.
AlmaVia of San Rafael
Offers Assisted Living and Memory Care
13 Reviews
Reviews of AlmaVia of San Rafael
Assisted Living Reviews for AlmaVia of San Rafael
January 01, 2019
I visited this facility
December 05, 2017
I visited this facility
AlmaVia of San Rafael was a lovely and very cheerful place. The people were very kind and accommodating. The apartment, while compact, was very well appointed. Everything looked perfect and we liked it very much. We saw residents sitting in the lobby reading papers, some were doing puzzles, and they were actively engaged. The staff was excellent.
Provider Response
Thank you Daphna~ I hope to move your sweet mother in soon! You are any angel. Blessings to you and yours! Kindly, Shirley
May 29, 2017
I am a friend or relative of a current/past resident
My parents have now lived here for over a year. My brother and I have been very happy with the services they provide. Yes there is a lot of turnover of staff, but that is the nature of the business, not just Alma Via. Yes, my parents would rather be in their own home, but this is the next best thing. Everyone is extremely friendly and helpful That is the most important to me. I know they will be treated with respect and kindness. Of course occasionally some details need to be rechecked as some staff changes, but that is also part of the business. The place has been always clean and maintenance is very prompt to fix any concerns my parents have. The front desk personnel have been helpful and amazingly keep track of the residents. I can call at any time and they know where my parents are.
October 16, 2016
I am a friend or relative of a current/past resident
My mother was at Alma Via of San Rafael from Summer 2011 to Summer 2016. Initially, I gave Alma Via a 5 star, glowing review. Unfortunately, I removed my high rating of this facility in 2016 due to the many changes over the years in management and high turnover of staff. My mother was happy at Alma Via, however, as one Executive Director after another left, our family had to become more directly involved with my mother's care, including double checking and correcting charges on monthly invoices. Near the end of her life, my mother was on Hospice. My mother was very difficult because she had Dementia and PTSD. To this day, some of the staff still speak negatively about her, given she's gone. In the last year, especially, there was a general feeling of hostility, which wasn't evident in former years. There are some wonderful people working at Alma Via,, especially Jean at the front desk and Brian, manager of maintenance. We were extremely disappointed with the lack of service/care Hampton Medical did not provide when Dr. Fullerton took over. Hopefully, Alma Via will earn back it's 5 star rating, and Hampton Medical will come up to par. It was formerly a wonderful place, however they aren't a 5 star facility at present.
September 10, 2016
I visited this facility
The people that we saw at AlmaVia of San Rafael looked happy. The staff seemed attentive, and it’s a really nice facility. For their activities, it looked like they have a full calendar of activities depending on how much activities a resident want to get involved in. The residents can stay as busy as they wanted to stay. The rooms seemed to be a nice size and nicely appointed. Their dining area is nice too. It’s like going into a restaurant. This would definitely be on top of our list.
August 12, 2016
I visited this facility
We liked AlmaVia of San Rafael and the people there. The rooms seemed nice. I liked the dining area, and the food was fine.
July 16, 2015
I am a friend or relative of resident
Receptionist very rude. All the other staff was very nice. All the times I've came to visit the receptionist was not welcoming, very rude with no acknowledgement, not care of the residents needs when passing. Not everyone may like there job but it doesn't hurt to at least put a smile on your face.
May 29, 2015
I am a friend or relative of resident
The staffs at AlmaVia of San Rafael were really nice although they had a high amount of turnover when we went. My parents actually lived there for three weeks. They didn't care for the food, and it was more of a nursing home setting than assisted living. The rooms were smaller. The dining room is comparable to other places, but I don't think the food is quite as good. They went to the casino, they had scenic tours, and they have poker days. So they have quite a few things going on, but they need to live up to what they promise, which they didn't do. They have drivers sick on Sundays for church days, so they didn't have anyone to take the seniors to church. For seniors, that is an important thing. If they are church goers, they want to get there. So they should be prepared for backup if people call in sick, but they weren't. As for security, it seems OK, and we haven't had any issues with it.
October 02, 2014
I visited this facility
Kimberly from AlmaVia did the tour. She is no longer there now, but what I appreciated was the people greeted her with perfection and we were there at the time when meals were being served, and the residents were in the dining room. The whole atmosphere seemed very welcoming and pleasant, and people were talking to each other and seemed to feel very much at home.
What I did notice when we were walking along was that there were some paintings on the wall. There were frame paintings on the wall done by the residents and I found that a very dear way to do things. The hallways are spacious and they were demonstrating the artwork of the residents. It was very nicely done.
December 30, 2013
I am a friend or relative of a resident
My mom had a short stay at Alma Via. It was a good facility. It had very good amenities and it had a great staff.
June 25, 2012
I am a friend or relative of resident
Not what you would expect from an upscale place, I toured the community and yes i fell for the whole nine yards, everyone seemed to be nice but once Mom moved in she felt completely ignored. the staff always spoke spanish and spoke so loudly we could never understand what they were saying to one another. one of the receptionist is so rude she has no patience with residents. when i Complain i feel ignored especially when I try to communicate with the ED nothing ever gets done. what a shame because it is a nice place but the service is not what you pay for. we are currently looking for another place for mom.
Provider Response
We truly appreciate the reviewer's candid and heartfelt feedback. We do not condone this behavior and we will immediately address the situations outlined with our staff. We are committed to providing the highest level of person-centered care to our residents, without exception, and our staff has received extensive training in how to deliver that experience.
We can also understand the reviewer's frustration with the apparent lack of action taken when these issues were first raised. If the reviewer would feel more comfortable talking with a member of our corporate team, we will gratefully offer the contact information for our Vice-President, Robert Gerds (510.769.2733/rgerds@eldercarealliance.org). We would sincerely appreciate the opportunity to take direct action on these very important issues of care delivery.
February 29, 2012
I am a friend or relative of a resident
My aunt is currently at Alma Via. It's a nice complex, not too big, not too small. It is located right across the street from a large shopping mall. It kind of worries me about the heavy traffic. But the street light has a walking sign which is good. The landscape and grounds are in almost prefect maintenance. Pretty rose beds blanket the ground around the entrance. And their is nice shrubbery around the border of the entire complex. Inside it is nice and clean. There is a really nice lobby when you first walk in. Big comfy chairs, tables and end tables adorn the room. There is a front desk with a kind and courteous receptionist who was more than willing to help us find my aunt. The cafeteria was really clean and simple. The residents there seemed to be enjoying themselves which was a huge relief for me. Overall is was a really nice place and I feel good about my aunt staying there.
Memory Care Reviews for AlmaVia of San Rafael
March 20, 2019
I am a friend or relative of a current/past resident
I had a good experience at AlmaVia of San Rafael. The people I spoke to were very helpful. My mom moved two months ago, and it's excellent and fabulous. The atmosphere is very positive and it has a friendly and warm environment. They offer all kinds of memory care activities, and they also can take her to assisted living and she can choose to participate in the assisted living activities, too. She has people checking on her all the time, meals, snacks, and anything she needs. There's a beauty parlor and a doctor on site. It's complete. The food also looks very good.
Provider Response
Stephanie, it sounds like your mother is enjoying her first few months with us. We're also happy to hear she's participating in our daily activities. As you know, socialization is an important part of maintaining one's health and our goal is to provide an environment that's engaging, warm and welcoming for all residents and their family and friends. Equally important to us is the confidence you have in our community and the care and services we're providing your loved one. We're glad we've made a lasting first impression, and hope you both continue to be comfortable and satisfied here.
Costs for AlmaVia of San Rafael
Services and Amenities of AlmaVia of San Rafael
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Garden And Patio
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Health services
- Skilled Nursing
- Medication Management
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Religious Services
- Fitness Room
Guest services
- Guests At Mealtime
Languages
- English
General
- Resident Capacity: 142
- Pets: Yes
Training Areas
- Memory Care Training
Licenses
- Licenses: 216801868
- State Licenses: 216801868
Costs
About AlmaVia of San Rafael
A vibrant community surrounded by beautiful wildlife, AlmaVia of San Rafael offers comprehensive assisted living and memory care to Bay Area seniors.
Regular visits from talented musicians and instructors of all kinds provide entertainment and education while our convenient location is close to shopping and medical services.
Senior Living Services
Assisted Living
Our assisted living community is secure and welcoming. The services we offer allow seniors to maintain as much independence as possible while providing assistance with everyday activities. Services can be personalized to each individual’s needs.
Memory Care
We believe in celebrating the dignity and individuality of each of our residents. Our innovative memory care program, based on the I’m Still Here™ philosophy, is designed to enrich the lives of seniors with dementia and Alzheimer’s. We strive to engage residents with meaningful activities, while providing 24-hour quality care services.
AlmaVia Amenities
Our restaurant-style dining room is a lively, social space to enjoy delicious, healthy meals while enjoying the view from the third floor.
Walking paths and patio seating allow residents and their visitors to enjoy the lovely grounds. Residents and visitors can also spend time in our cozy living room or participate in activities in the gathering room, while our library offers many multimedia options for residents.
Residents of all faiths are welcome in our chapel, and our full-time Spiritual Care Director provides spiritual care programming and services for all residents, no matter their beliefs.
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