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Portola Gardens

350 University Street , San Francisco, CA 94134

(800) 558-0653

Verified Partner

3.66

(6 reviews)

Offers Assisted Living and Memory Care

Photos of Portola Gardens

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Reviews of Portola Gardens in San Francisco, California

3.66

(6 reviews)

  • Facility

    3.7

  • Staff

    4.4

  • Food

    5.0

  • Activities

    5.0

Alan

4

December 15, 2023

I visited this facility

The tour at Portola Gardens was good. The people were nice. The facility is really old. It's probably 1918 designed, so it's like a dormitory or institution. My dad was there for like two weeks for a long time. It's been there a long time, and it has that institutional smell. But the people there looked happy, and they had a bunch of stuff to do. They have services where they can drive the patients to doctor's appointments and stuff which nobody else offered, so that was kind of nice. The facility had a nice view. If you had a room there, it had a view of the bay, but it was really old. It's probably over a hundred years old. I think it was built before the wheelchair, so, it could use an overhaul. It's like an old dormitory, so people are just lined up. There's just a hallway with rooms, like a long hallway. This one felt like an old mental institution from the movies, or my old school dorm. But everybody there was nice, they were accommodating, and they answered my questions. The facility is not bad. You got a big yard in the back where they can hang out, and they got gardening and stuff which is nice. They did have a big activity area; they had quite a few. They had 2 or 3 activity rooms, and they were fairly good size. They're all kind of in the same location. So, if you were on the third floor or second floor, you'd have to walk down or take the elevator down. But they had plenty of open areas and they have the whole outside, which they let patients walk around.

James

1

March 6, 2023

I visited this facility

Portola Gardens was a terrible place. The lady who assisted me with the tour was very nice, but the place was just really bad. It stunk. The rooms were extremely small. It didn't meet any of my requirements. They did have activities going on, but not many. They had a garden. The place was not clean. The facade of it was beautiful, but the inside was terrible. They were having construction going on, but it looked like all they were doing was slapping paint over stuff. It just wasn't nice.

Reviewer RC#1020f

3

November 12, 2022

I visited this facility

Portola Gardens was huge. The people there seem to be good and very friendly. They're really on top of things and very detailed. They showed me both assisted living and memory care. They've got an outdoor garden and it's a pretty enclosed area where they allow the residents to go out (of course they have somebody with them). They can also grow things there and it's nice. They had a lot of bathrooms and everything looked pretty clean. The rooms looked pretty good size. They had a group thing where people were singing and they had a van where they could take people out to do things. The pricing was a little higher than I expected, but it's a little bit cheaper than the other facility we saw. The lady that gave me the tour was knowledgeable and friendly. All the people were pretty nice. It's just kind of institutional and I think you can get lost in there.

Gwendolyn

4

December 5, 2021

I visited this facility

I went to Portola Gardens. The outside is beautiful. When you first walk in, it's beautiful. They've redone it but they still have old rooms, and I wasn't too happy with that. The rooms were still back from the 1970s or 1980s. The rooms are still old. They were clean, but they were older rooms. From what I was shown and from what I was told, they're able to give excellent care. Their kitchen area seemed to be remodeled. It seemed to be in excellent condition. They have nurses and staff that are available to help. They were a little high-end. They have everything that a patient on their own can go and do. They have a library and a recreation room. They have everything an assisted living person would want. My mother needs more help, so I wasn't looking into that as much because I realized she needed more help.

Melissa

5

May 25, 2021

I visited this facility

Portola Gardens is a gorgeous old historic building in San Francisco. It is in a beautiful area, right by the large beautiful McLaren Park. They have a large backyard, and there were residents that were hanging out in various places. A lot of the caregivers appeared to be pretty happy, good, and had a positive warm rapport between the Director, the residents, and the staff there. The rooms were relatively simple, but it had high ceilings and lots of lights. They do furnish it, and I think there are maybe some flexibilities in there. Each room has a sink, while only some of the rooms have private bathrooms, and I think there are some different options. Everything is very very clean, and they are expanding and opening a new wing.

Willy

5

July 22, 2019

I am a friend or relative of a current/past resident

Portola Gardens is beautiful, wonderful, and the staff is excellent. My mom has been there a month now, and she has shown great improvement. I'm really proud of what they're doing for my mom. I recommended them to a couple of my friends' moms. They have entertainment, exercise, and they have a really good communication with their clients and their clients' families. It's one of the best I've seen. The staff is really good, everybody that feeds my mom, washes her, we have excellent communication, and every time I leave there, I want to give the staff something extra. My mom has made a tremendous turnaround due to the staff. She the food all the time and it smells good. The facility is very clean, and my mom is always clean. The cost is a little high. It would be reasonable because it's my mom, it's not really affordable, but it's reasonable.

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Costs for Portola Gardens in San Francisco, California

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,095

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$4,095

Starting Price

Services and Amenities of Portola Gardens in San Francisco, California

Costs

  • All Inclusive Rent
  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: $3000 Community Fee

Room and housing options

  • Companion Suites: We do offer companion suites.
  • Housing Extra: Private & Shared Rooms

General

  • Resident Capacity: 124
  • Minimum Age: Case by Case Basis
  • Pets Allowed: No pets allowed.

About Portola Gardens in San Francisco, California

This San Francisco senior housing community offers both assisted living and memory care support in a beautiful Colonial Revival building that fosters a strong sense of community in a place that feels familiar. Residents have access to private backyard areas, gardens, walking paths, a sunroom that is perfect for relaxing and reading, and living spaces that feel like home. Portola Gardens is committed to offering the best value for older adults who want to remain in San Francisco. As a mid-size senior living community, Portola Gardens cares for up to 74 residents, and offers both private and shared accommodations.

Our care team provides senior care that focuses on the well-being of each resident. This helps those that live here take full advantage of all the Bay Area has to offer including community groups, activities, and events the historic Portola Garden District offers…drawing from local communities and families to incorporate San Francisco heritage and diversity. From community focused outings and events, to visiting groups and well-planned life enrichment activities, life at Portola Gardens is inspired by the surrounding neighborhood. Meals are enjoyed in our newly renovated dining room with views of the lush gardens. A private dining room is also available for special events or celebrations, and family and friends are always welcome to join us.

The philosophy of our assisted living program is to provide the support of each resident to improve well-being, encourage independence and support quality of life. Experienced caregivers provide personal assistance and support for all residents, always treating them like family.

Services include:

  • 24-hour Care Team
  • Medication management program
  • Licensed nurses to oversee care plans and monitor changing needs
  • Community enrichment and engagement program
  • Dining program to support health and nutrition
  • Palliative and hospice care transitions

Map of Portola Gardens

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