This facility looks nicer than it is. The building and facility and location is nice.
The staff is not, there are 3 decent people there. Upper management is not qualified to run this facility. There is a high turnover in the care staff. Many of the staff are over worked (work 6 days) training of staff and communication is horrible. Nursing staff is slow to respond. Food is not elderly friendly I.e. always serving spaghetti for pasta, big chunks of meat and vegetables in the soup that need cutting, salad is big leaves that need to be cut etc. Menu has not changed in 5 months. Same items rotating. Activity director is a strange character, activities and excursions are often cancelled. Put your loved one elsewhere, the sales staff is not honest.
Provider Response
We are sorry to hear about the negative experience you had at Sunrise of Pleasanton. For over 40 years, Sunrise Senior Living has taken great pride in serving thousands of residents and families during such a critical time in their lives. We would like to learn more about your experience and how we can correct the issue. Please contact us. Thank you! – The Sunrise Team
