Stonebrook Health And Rehabilitation

Michelle

Do not send your loved one to this facility!! They want the insurance money until it runs out and will desperately try to keep patients regardless of baseline. Lack of communication is extremely frustrating and most of the time the phone just rings with no answer. If you’re lucky enough someone will answer and you’ll be placed on indefinite hold! If you leave a message for a staff member, such as the case manager, don’t expect a call back.

patjoh

If you go to this facility be prepared for chaos, and you better bring your own toilet seat because all of those have been removed. The doctor in charge rarely shows up and is unresponsive when requests are made for help. The staff are all nice and helpful but there is no communication between departments so the left hand never knows what the right hand is doing, and the primary form of communication is to shout down the hallways day and night. The food is pretty good and plentiful this is a warehouse for people who will probably never leave. If you need to rehabilitate, go elsewhere.

breakable

The people that excellent. The only problem is. The communication is hard for them to understand me, and me to understand them. They are extremely nice people.

Diane

My father was in Stonebrook Health and Rehabilitation. It's an amazing facility. They were good in all aspects. What we loved is we had two doctors; we had a doctor from Good Samaritan Hospital, plus the doctor that actually works at the facility. They had great communication, always letting us know the updates. We liked the personalization, that's what my father received there. I could tell he felt comfortable there, and whatever the facility is supposed to provide, they provided it. Even with the COVID situation, you put a mask on, and you would go up to his window with a screen and he'd be laying in bed in the distance, and we could see him. That was kind of nice, I liked that. It's right across the street from the hospital, so it's very convenient.

Maria

I chose Stonebrook, but I wouldn't recommend it. The care is not 100%, and when I asked for help, it took them 45 minutes to send someone. The air conditioning went out, the room was kind of small, and four people had to share the bathroom. The meals were not very good. My experience was very negative.

genegirl

I was in the care of Stonebrook for 10 days after a cervical antiorior/posterior neck operation. I arrived late at night and the first person I met was Lucille. She was like a gift from heaven. So kind and so soothing. Then there was Tammy from the kitchen. I'll never forget the kindness she showed me. I was dying for ice cream and she went out of her way to get me some. She didn't have to do that. All the nurses I had were great and the Physical Therapy people were awesome. They were also fun to work with. The only thing I didn't care for was the food. Oh, I should also mention this facility was very, very clean.... like a brand new place. The room I had was very comfortable and the temperature was just right.