Ramona Manor Convalescent Hospital

AAT223

Not good! If you want reliable communication, then find a different facility!!!! This facility is near impossible to get any answers about the care a loved one is receiving. After urgently requesting the doctor to call us, it took over a week for a returned phone call. We would be told we were going to get a call the following day and never would hear from them. We would follow up, leave messages, and NOTHING. When they wanted to discharge her they called us less than 24hr hours before and with no direction. We noticed a concern and brought it to their attention and they said " oh yeah we noticed her being off but didn't think anything of it" They never cared to call to say they noticed a decline. They provided the wrong medication, which severely affected my loved one. They had their records say one thing, discharge paperwork said another and then medication bottles said the opposite. Their lack of care, attention to detail, and communication lead to more problems. The nurses and doctors don't communicate with each other nor does the case manager. STAY CLEAR! If you don't want to worry about what is going on, you like having answers and a doctor that is around more than an hour a week, pick somewhere else.

Tracy

My father is in Ramona Rehabilitation and post acute care center for rehab. It's fine, it's clean, and organized. The staff is attentive. He does physical therapy, but I saw people doing activities. On Valentine's Day they had a quartet there, they played game, reading, and all kinds of stuff.

Denise

Ramona Manor was OK, but I wasn't real happy with the physical therapy. They did too much for what mom was able to do. I felt like I had to be there all the time to make sure that they weren't overworking her. One of the nurses was very mean and unfriendly, but there were nurses that were nice too. I had some good experiences and some bad experiences there. They had exercise classes and activities going on all day. It was probably the best place of all the facilities that we were at. We were only there for a short time, but we couldn't wait to get her out because we thought the physical therapy was a little too hard and the food wasn't good. However, the facility was nice and clean, and it's well staffed.

lyn422

DO NOT SEND YOUR PARENTS HERE! While the staff seems friendly and competent, they are not. My 83 year old father was a permanent resident here and because like many elderly he was sometimes rude and nasty he was THROWN OUT on the Friday afternoon before Memorial Day weekend. The staff literally called my 77 yr old mother, who recently had brain surgery to come and get him. With no family in town that weekend to help, Ramona Manor loaded my father and belongings into my mothers car and sent him home. He has not lived at home for almost two years because he is unable to take care of himself and clearly my mom can't help him either. They do not have a wheelchair in the house, no depends, barely any food he can eat with his special diet but he was kicked out anyway. They stated that he was nasty and intimidating and they were afraid of him. Please! If you are a nurse in a facility such as Ramona Manor, you must be used to nasty older people! Afraid of him? He is 120 lbs and confined to a wheel chair, what can he do to you. Yell at you when you change his adult diaper? Well, my mom has to deal with it now until we find another facility and unfortunately the care that we thought he was getting, he was not. The first hour home, she went to change his adult diaper and discovered the worst rash in his groin area that she has ever seen. To make matters worse, he take about 30 pills a day and they only sent him home with 1/2 of them. Were the 1/2 that were missing life threatening? After a few nasty phone calls (from me) I was told my mom can come and get the medication. What??? No, all of us kids are out of state for the holiday weekend and trying to make plans and phone calls long distance and she can not leave the house because he can not be left alone and she can't get him back in the car. Finally the medications were delivered. While the facility was close enough for my mom to visit daily, I was never impressed with the place itself. It constantly smells like dirty diapers or mold and the decor looks like it is 40 yrs old. What kind of place would do this to my parents on a holiday weekend with no help around. Got forbid he falls or worse before we can find him another place. Do not send your loved ones here. Trust me.

Sharon130612

My aunt went to Ramona for rehab. It was absolutely excellent and came highly recommended. Everybody was polite. He walked in, it was organized and extraordinarily clean, and the staff was wonderful with the patients. The wing where my aunt was was the very acute, they would bring their food to them, and they would have to be fed. The room she was in was a big and double room, extraordinarily clean, and nice. Most of the people in that wing were getting service knowing they probably wouldn’t get better.

Jennifer Ragusa Smith

My father was a residrnt at Ramona for nearly 2 years. I can't express enough how caring, loving and committed the entire staff were to my father. The care he received was above and beyond anything I could have ever expected or thought could be provided in a care facility. The staff responded to each and every need timely and would cook special meals upon request. The love he received by the entire staff was overwhelming. These people truly touched my heart and made it difficult for even me to leave the day he passed.. My father could not have been in a better place.. Thank you for loving my dad. Our love to you all.