Very knowledgeable and friendly staff. Beautiful facility.
Provider Response
Hello Keith, thank you for your kind words and taking the time to leave us a review. We appreciate it and hope to see you again soon
Pacifica Senior Living Hemet
Offers Assisted Living and Memory Care
30 Reviews
1177 South Palm Avenue, Hemet, CA 92543
Call
(800) 385-2527
Reviews of Pacifica Senior Living Hemet
Assisted Living Reviews for Pacifica Senior Living Hemet
June 19, 2019
I visited this facility
June 18, 2019
I visited this facility
Very kind, informative, and inviting. Facility was spotless. Great experience.
Provider Response
Hi Patrick, thanks so much for sharing! We are extremely proud of our community and staff. We would love to see you at one of our upcoming activities. They are posted on our website and/or Facebook page. Thanks again, we hope you have a wonderful day!
June 04, 2019
I am a friend or relative of a current/past resident
My Mother is a resident.
We are very happy with the care my mother receives there. The employees are very caring, helpful, and alert.
And the cost is reasonable.
.
Provider Response
Thank you for your positive review, we are so pleased to hear that your mother is happy here with us. We have a wonderful Executive Director who is very involved in the community and our residents. We are very proud of our community and dedicated caring staff. We recently started a Facebook page and post weekly pictures of our residents and their interesting activities. (The link to the Facebook page is on our website). If you want to see the activities they are engaging in it is a great way to stay involved. We are here to make sure that you and your families are happy. Please feel free to reach out at any time to share your thoughts.
June 04, 2019
I am a friend or relative of a current/past resident
In general, we have been pleased with the quality of the facilities and the care. When there have been issues, they were addressed by the director promptly (although there has been a recent change in director and we have had little interaction with the new one). Biggest disappointment has been in lack of coordination by Pacifica of doctors appointments/follow up and the fact that their transport van only runs one morning of the week and one afternoon of the week. We spend a lot of time trying to get information about appointments directly from doctors as well as trying to set up transportation for medical appointments. Since we do not live in Hemet, this can be very difficult and is an ongoing stress for all of us.
Provider Response
Hi, thank you for your positive review and for sharing your thoughts. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Hemet. We have shared your comments with the team and appreciate you sharing this as it helps us improve. If you have any questions or concerns in the future we will do our best to help resolve these, please reach out to us so we may assist you. Thank you again, we look forward to hearing from you.
June 04, 2019
I am a friend or relative of a current/past resident
Great Facility, l like the Cottage set up more like a home atmosphere, beautiful grounds, Great Staff ready to help
Provider Response
Thank you for your positive review and for sharing your experience.
November 07, 2018
I am a friend or relative of a current/past resident
A great community to visitor as well. It is nice to see our friend in a loving community as nice, clean, and friendly.
Provider Response
Thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
October 26, 2018
I am a friend or relative of a current/past resident
It has been a process, getting my mother moved and situated into her new residence. The staff has been helpful and caring as they become familiar with mom's special needs. They are receptive to suggestions and responds with open communication.
Provider Response
Lois, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Pacifica Senior Living Hemet. We are here for you every step of the way. We are totally committed to our residents and their families. Please feel free to reach out to us at any time. We look forward to seeing you again soon.
October 23, 2018
I am a friend or relative of a current/past resident
Very informative meeting. Jonetta was very open to suggestions and answered all questions thoroughly. She is a breath of fresh air to the community.
Provider Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
October 20, 2018
I am a friend or relative of a current/past resident
I really like Pacifica. My mom is getting the best care. I love the fact she has her own studio apartment in a cottage. She has all her own belongings around her. Great staff. Very friendly.
Provider Response
Thank you for your positive review. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Hemet. We appreciate you taking the time to leave us a review and hope you have a wonderful day!
October 09, 2018
I am a friend or relative of a current/past resident
Staff extremely friendly and loving towards my mother. Liz is awesome and Janetta is wonderful.
Provider Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
August 29, 2018
I am a friend or relative of a current/past resident
My mother resided here for 15 years. The staff provided excellent support to her through out her years here. They always were responsive to my questions and concern whenever they arose. All were a part of my mother and family in her declining years.
Provider Response
Thank you very much for sharing your personal experience. We appreciate you taking the time and your trust in us. Blessings to you and you family.
August 18, 2018
I am a friend or relative of a current/past resident
5.0 /5
The staff at facility are helpful and attentive. They are responsive to my dad's needs and his follow-up care is quick and courteous. The caregivers are friendly and seem to genuinely care to their charges.
Provider Response
Thank you for taking the time to share your review, your opinion is very important to us. We are very proud of our community and support staff. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions.
June 10, 2018
I visited this facility
Pacifica Senior Living Hemet is very good and I'm very happy with their services. They're very good with my mother. The people are very attentive and help my mom a lot. They have exercise programs, Bingo, excursions on a bus, and various other activities. The dining area is very nice, clean, neat, tidy, and organized. The food looked very good and my mom really enjoys it.
Provider Response
Robert, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.
March 28, 2018
I visited this facility
I like that Pacifica Senior Living Hemet had separate small cottages from the main building. They bring the food to the residents. The staff seemed young and really vibrant; I liked that they have a lot of energy. The rooms were clean and tidy, and the space was bigger. They had nice walk-in showers. The environment had a homey feel. I can't think of anything they can improve on.
Provider Response
Thank you Margie, we appreciate your feedback! We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Hemet. If you have any questions, please give us a call. We're always happy to help and we hope to see you again soon!
December 16, 2015
I visited this facility
We only went there once for a brief visit. We toured around. My brother liked it, other than there were a few problems in the kitchen area. The staff was eventually nice. There were no problems yet. The rooms were fine. They were good-sized room. Everything else was great. They had exercise. They had people her age that she could talk to and reminisce with. However, they could improve on the safety of the kitchen.
Provider Response
Thank you for your review.
December 10, 2015
I visited this facility
My grandmother's been here for a while. She feels comfortable with the people and likes the food. It's all updated where she lives. She's busy all day long doing activities, like games, singing, and folding laundry and little tasks like that. They go on little trips every now and then on the bus, though they don't really get out and go places because of their conditions. It's all homey.
Provider Response
Thank you for your review.
September 29, 2015
I visited this facility
I chose this community for my mother. The staff was very caring. They worked with the needs of families. She loves the place, but she was only there for two weeks. She loves the food. I don’t have any complaints about this place as I was very impressed with them.
Provider Response
Thank you for leaving this detailed review about your experience with our community.
September 25, 2015
I visited this facility
I like the cottages. I like that they have little houses that my father lives in. The staff is very nice and helpful. They are also understanding and supportive. If I rate their food, I'd give it a 3.
Provider Response
Thank you for leaving this detailed review about your experience with our community. We appreciate it.
August 09, 2015
I visited this facility
This community seems the best. It is pretty clean and pretty well-maintained. They have nice people. My mom has been there for three months now. I am satisfied with them.
Provider Response
Thank you very much for taking the time to leave us this positive review. We appreciate it & thank you for your review.
April 25, 2015
I visited this facility
It is beautiful. It is like a resort, and that's how everybody seems to describe it. It is really nice, and my mom really enjoys it there. She really likes the facility and the people who work there. She also says the food is good. There is always something going on in the afternoon, and then on Fridays they usually have some kind of a program. They have an onsite place where she gets her hair done. We visited about three places, but the first one we visited was this community, and we really liked it. I like the people that manage the place, and I haven't got any complaints about it. So far, she just fit in so well here.
Provider Response
Thank you for taking the time to share your review.
February 26, 2015
I visited this facility
The rooms are pretty nice, and the private rooms are really spacious. The rooms where you share are a pretty good size, and they’re roomy enough. The rooms are like little apartments. The staff is helpful. They do like karaoke, they do some activities, and they do sing. They do little party gatherings for them. They are always doing something. The food looks pretty good, and they seem to be enjoying it. The dining area is really nice, and it’s big enough for a family to come and join in with their love ones. For security, you just can’t get in and out.
Provider Response
Thank you for taking the time to share your review.
September 09, 2013
I visited this facility
I liked the way everything was setup. Everybody seemed nice. The unit that we looked at gives a sense of privacy.
Provider Response
Thank you for taking the time to leave a review. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!
August 13, 2013
I visited this facility
Staff was very helpful and informative. I will definitely consider this facility for placement.
Provider Response
Thank you for taking the time to leave a review. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!
July 27, 2012
I am a friend or relative of a resident
My experience with this assisted living provider was always pleasant. The accommodation was ideal, with each person receiving their own room and only about 10-15 people per 'cottage'. There would be group activities such as crafts or exercising in the main house to encourage inter-cottage relationships. The staff was always pleasant and helpful and there was a small medical team, dentist, and beautician on site. There was also a free shuttle service for those who were able and wanting to go shopping. All food was made on-site in view of the residents of each cottage. Each meal was healthy and balanced with several options per meal. On site were also several 'lock-down' cottages to house those with dementia. Despite not being let outside unsupervised, these cottages worked just like the rest with no difference in care or aptitude of the staff. Staff was always around to help and answer questions for both family members and residents.
Provider Response
We appreciate your positive review about your experience.
May 23, 2012
I visited this facility
This facility seems so down and the ambiance looks so depressing to me. The place was good though but for my dad's situation, we want him to get involved into a lot of activities. So he needs to be in a place where everything should be a little upbeat.
Provider Response
Here at Pacifica Senior Living Hemet, we strive for excellence, and are disappointed to hear that you received anything less.
Memory Care Reviews for Pacifica Senior Living Hemet
April 08, 2019
I am a friend or relative of a current/past resident
Pacifica Senior Living Hemet is a nice community. They have six cottages with 15 rooms in each cottage. The room is nice. My mom is in their memory care unit. The staff members seem good. It is working out fine. The dining area is nice. My mom likes the food. She said they feed her too much and that she has gained too much weight. They have an activity calendar, but my mom also has macular degeneration, so she can't read the calendar. She complains that they don't always tell her what is going on, and that she has missed some things that she would like to do. They play bingo, and they go on little field trips about once a week.
Provider Response
Hello, thank you for your kind words and this wonderful review!
November 01, 2018
I am a friend or relative of a current/past resident
Memory care for my mother has been wonderful and she has been happy.
Provider Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
January 26, 2016
I visited this facility
This was an excellent facility. I was very impressed with it, and the programs they had for dementia patients. They had a lot of activities, the patients seemed happy, and well-cared for. The rooms seemed very nice. They had cottages, and there were 15 in a cottage. They had a central area. It was well-maintained, kept up, and the grounds were beautiful. The dining area was nice. The people were friendly, and the assistance seemed great.
Provider Response
Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
May 31, 2015
I visited this facility
It is very pleasant, clean, and organized. They moved my mother to memory care because they were a little nervous since she was wandering at the time. The activities in the unit are singing, dancing, classical and jazz music playing, and playing Name That Actor. On Fridays, they have a happy hour. The residents join them in the main office area -- which is huge -- with a TV and a small kitchen, and they'd have wine and beer. The food is pretty good. They have three meals and two snacks a day.
Provider Response
Thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Vista. We appreciate it & so do our other reviewers at Caring.
September 19, 2013
I visited this facility
It is a nice quiet place. They have other levels of care but I'm particularly interested in their memory care. This facility seems to be just fine and clean. What I like best about this is that it is nice and organized. I wasn't there long enough; however, overall, basing on my one-hour visit, I would give them a high rating.
Provider Response
Thank you for taking the time to leave a review. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!
Questions about Pacifica Senior Living Hemet
What ongoing training does the staff receive in dementia care?
Dementia care training starts at orientation and continues throughout the staffs’ tenure. Onboarding includes 26 hours of Dementia and Assisted Living care training with 3 – 5 days of hands-on training. Ongoing training is comprised of computer-based learning (8 additional hours per year); hands-on live classroom training (4 hours per year); and monthly in-service events led by the registered nurse, executive director, or a third party vendor.
Describe the overall population of assisted living residents at Pacifica Senior Living Hemet. What is their average age? What are their favorite things to do?
We have a very active community, average age is between 75-85 years old.
What programs or activities does Pacifica Senior Living Hemet offer to enrich residents' well-being?
We offer 6-8 activities daily: exercise, devotion, crafts, bingo, games, live entertainment and much more.
What places are near Pacifica Senior Living Hemet or within walking distance for assisted living residents to enjoy?
We are close proximity to grocery stores and wal-mart, and provide transportation to many stores in the area.
What transportation services does Pacifica Senior Living Hemet offer to assisted living residents?
Transportation to stores, doctors appointments and more.
What makes the chef or dining program at Pacifica Senior Living Hemet exceptional? What kind of menu can assisted living residents expect?
We have a great menu that caters to all likes and diet needs.
What safety features or security measures does Pacifica Senior Living Hemet offer to assisted living residents?
Coded entry, and fully secure memory care community/
How does Pacifica Senior Living Hemet keep residents' families informed about their loved ones?
We have great and informative staff, med-techs and nurses that strive to keep families informed.
What is the care staff-to-resident ratio at Pacifica Senior Living Hemet during daytime and nighttime hours?
Each cottage has 15 apartments, we staffed two caregivers in each along with a med-tech.
If Pacifica Senior Living Hemet accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Yes, we are a pet friendly community and love animals.
What ongoing senior care training does the staff receive?
Roughly 80 hours of training when hired and monthly training and in-services.
How many staffers are on duty in the daytime and overnight?
During the day, our staff includes a registered nurse, a med tech, three caregivers, an activities director, and other ancillary staff, such as kitchen, maintenance, and administration personnel. Our overnight staff is comprised of a med tech, two caregivers, and a registered nurse on-call.
What safety features or security measures does Pacifica Senior Living Hemet provide to protect residents who wander?
We have an extremely safe Memory care community, equipped with secured doors and outside gate.
What programs or activities does Pacifica Senior Living Hemet offer to keep residents engaged? How does the staff engage residents' long-term memories?
Pacifica Senior Living offers a robust activities program staffed by an activities director and an activities assistant. Group activities including, but limited to, exercise, gardening, movies, baking, putting golf, and singing are scheduled seven days a week from 9:30am through 6:00pm. Additionally, individual one-on-one activities, such as manicures and jewelry making, are ongoing throughout the day. Long-term memories are engaged through activities specific for long-term stimulation and reminiscing with memory books. Other activities include, but are not limited to, live music, dance groups, birthday parties, dance parties, ice cream parties, and holiday parties.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident is assessed by the registered nurse every 90 days. After the resident has had his/her assessment, a care conference is scheduled with the family/Power of Attorney and resident to meet with the executive director, registered nurse, and activities director.
What techniques does Pacifica Senior Living Hemet use to support memory care residents during mealtimes?
As Pacifica Senior Living practices individual person-centered care, techniques vary per resident and are meant to be independent appropriate. Techniques may include reminders, cueing, mechanically enhanced foods, hand-under-hand assistance, or a total assist with feeding.
How does Pacifica Senior Living Hemet keep residents' families informed about their loved ones' health?
The Care Conference, scheduled every 90 days, is the most formal communication with families regarding a loved one’s health. However, Pacifica Senior Living maintains an up-to-date Facebook and distributes a monthly newsletter with a wealth of information regarding the community and its residents.
Is Pacifica Senior Living Hemet affiliated with a hospital if more care is needed?
Although Pacifica Senior Living does not have a corporate affiliation with a hospital, our community works closely with all hospitals nearby.
Costs for Pacifica Senior Living Hemet
Services and Amenities of Pacifica Senior Living Hemet
Costs
- Rent Plus Care Fees
- Entry Fee
- Assisted Living Starting At: $2695/month
- Memory Care Starting At: $3295/month
Room and housing options
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- Dining Room Shared Meals
- Dining Extra: Special Dietary Menus
Features
- Beauty Barber Shop
- Resident Transportation
- Garden And Patio
- Resident Parking
Cleaning services
- Housekeeping
Health services
- Medication Management
- Physical Therapy
Activities
- Fitness Room
Guest services
- Guest Parking
- Guests At Mealtime
Languages
- English
General
- Minimum Age: 62
- Pets: Yes
Nurses
- Nurses Extra: Nurse On Call
Range of services
- Physical Therapy
- Occupational Therapy
Types of care
- Walking Wheelchair Assistance
Licenses
- Licenses: License # 331800055
- State Licenses: 331800055
About Pacifica Senior Living Hemet
Heartland™ Assisted Living in Hemet
We learn resident personalities before a resident moves into their new home, and our staff meets with their family to learn about their loved one’s life history, daily routines, and particular likes and dislikes. We tailor individualized plans based on each resident’s needs and preferences.
We design a Personalized Service Plan that can include the following services:
- Help With Daily Personal Tasks — Our staff can assist your loved one with showering, hygiene, clothing selection, dressing, and grooming.
- Incontinence Management
- Mobility and Escort Service
- Dining Assistance
- Nurse on Call
- Medication Management
- Diabetes Management
- Wound Care
- Home Healthcare Services Arranged In-House
- In-House Physician and Exam Room
- Visiting Dentist, Podiatrist, Physical, Occupational, and Speech Therapists
Memory care:
We select a minimum of seven activities per day, tailored to match each resident’s previous life interests, and scheduled to give our residents a gentle daily structure, seven days a week, in a routine that gives them a sense of security.
Contact us for more information about memory care at Pacifica Senior Living Hemet.
- Dementia-Friendly Menus
- Small Dining Rooms with Consistent Pre-Selected Seating
- Personal Dining Assistance
What Makes Us Special
We serve seniors and their families from Hemet, San Jacinto, Green Acres, Valle Vista, Winchester, Menifee, and other nearby towns and neighborhoods in the San Jacinto Valley. Our cottage style campus is nestled in a quiet residential neighborhood near the intersection of Palm Avenue and West Stetson Avenue not far from Highways 74 and 79 in the heart of Hemet.
Map of Pacifica Senior Living Hemet
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