Our auntie stayed at Pacifica Senior Living Mission Villa for only 7 days. We paid a total of $11735.71
They promised for refund of $4390.55
They only sent us $2290.55 back.
The company kept promising us that they will send us the remaining balance of $2100. We never receive it. Many emails sent to request for the additional refund but no response.
Pacifica Senior Living Mission Villa
Offers Memory Care
11 Reviews
995 E Market St, Daly City, CA 94014
Call
(800) 385-2527
PROMOTION!
10 days
Concession of $500 off for three months totaling $1500. Ask for details when you tour.
Reviews of Pacifica Senior Living Mission Villa
Memory Care Reviews for Pacifica Senior Living Mission Villa
May 11, 2022
I am a friend or relative of a current/past resident
December 05, 2021
I visited this facility
I like Pacifica Senior Living Mission Villa. It was very open. The area was open. My mother could go out and plant or bring animals that she wanted. It was just very open and airy. You could see the sun shining through at all angles of the buildings. I was impressed. That was my first choice. And they held a room for me from July to October, and I had not made a decision. That was my first choice and that is the place where I wanted my mom to be.
They have the same things, but with Pacifica Senior Living Mission Villa, I was just really impressed. Once I took the tour, I wanted my mom there. It was close to both houses for me because I have a house in Bayview and a house in the Ingleside. They showed me the recreation room where they could go in and do activities. Then they had another room where they could go in and sit with other patients or clients. They had a discussion room, I call it a discussion room, but it was just the activity room. It's in a great location. The way the building is built, it's airy and sunny. The court area was lovely.
Provider Response
Hi Gwendolyn, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Mission Villa. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!
October 13, 2021
I am a friend or relative of a current/past resident
Pacifica Mission Villa provides a safe, caring and inclusive environment for my mom. The staff did a great job acclimating my mom to her new environment and keeping her busy. My mom enjoys the weekly shuttle ride touring the Bay Area. The medical staff keeps detailed record of her medication and behavior, making it easy for me to communicate with my mom’s care team at Kaiser. Choosing Pacifica Mission Villa is the best decision I’ve ever made for my mom.
Provider Response
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Mission Villa. Thank you again, we hope you have a wonderful day!
April 13, 2020
I visited this facility
Pacifica Senior Living Mission Villa was nice. My first impression of it was awesome. We looked at several rooms, they were all neat, bright and have high ceilings. They were willing to put a curtain partition between beds on a shared room, and their bathrooms were also nice. They have lots of common areas on each floor that have different personalities. There was something like a beach hotel-side sitting area in a corner in the hallways and there's a 50's diner type place that looks like a men's place. It's a lovely community, and the main rooms are very nice as well. If my mother would need memory care, this is where she'll go. The staff who gave the tour was good. We didn't eat there but we talked to the head chef while the residents are having a meal. The food looked great. They have activities in the dining room, but they didn't have a separate activities room.
Provider Response
We love to see reviews like yours and thank you for sharing! We will always go above and beyond for our residents and their families. We are very pleased to know that you are happy and appreciate the job we are doing. Thank you so much.
October 31, 2019
I am a friend or relative of a current/past resident
My sister moved into Pacifica Senior Living Mission Villa. It's very good, there were a couple of minor things, but that would not affect the rating of the facility, and she seems to be happy there. The staff is wonderful and very attentive, and the nurses are wonderful, very nice, and very thorough. It's very clean, great, cheerful, a lot of open natural light throughout the facility, and they do lots of events. They take them out of excursions, drives, and they went to the pumpkin patch a couple of times.
Provider Response
Hi Rachel, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Mission Villa. Thank you again, we hope you have a wonderful day!
July 17, 2017
I visited this facility
Pacifica Senior Living Mission Villa was a fairly large place. It was kind of nice, industrial, and appealing. It's nicer in the hallways, and they have old time pictures from the '40s. They have areas where they have themes. They had tables and chairs in the hallways where the residents can sit, eat snacks, and be served. They had a courtyard and a chicken coop for the amusement of the guests. The dining room seemed nice.
Provider Response
Thank you for your positive review! We are very proud of our community and the level of care we provide! We have a great staff and genuinely care for all our residents, and it shows. Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family.
November 03, 2016
I visited this facility
Pacifica Senior Living Mission Villa was nice and clean. It seemed bright, and the seemed that they had some activities like exercises, games, music, and entertainment. The rooms were clean and spacious. The staff was nice. I met the front desk person and the person that gave me a tour around the place. They served three meals a day plus snacks.
Provider Response
Theria, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.
October 20, 2016
I visited this facility
Pacifica Senior Living Mission Villa was the perfect facility for my dad, but I don't trust them. I had my dad evaluated with them, and when my sister made an unannounced drop-in visit, the prices were different. It's been 2 weeks since I was there. I met with the staff and had an appointment, but they were late to meet with us. I was very disappointed to be kept waiting. The facility was wonderful, and I loved it. The price I was given was one price, but 2 weeks later, I had my dad evaluated, and the price went up by $500. I was told the first time that supplies were included, but my sister made a visit this week, and the supplies are now not included. They said my dad wasn't a good fit for them, but I never got a callback from the nurse to tell me why he's not a good fit. They told me "If you come now, we'll try to get you the same price point." I come, and the staff's not there again. She's late again, and that is a big pet peeve of mine because if you make an appointment, you should be there for the appointment. I left, and I said "Please call me," but I never got a phone call, no nothing, and that's just bad business. I am very disappointed. But the facility is clean and well taken care of. We found out from her as to why my dad wasn't a good fit -- he didn't have a local doctor. We had already discussed this, and my dad has a local doctor. When I had my meeting with her, she was told that, but she just dropped the ball and didn't tell her staff that. I think it's too much for her to handle. You have to be upfront and honest, and that's not asking too much.
September 11, 2016
I visited this facility
My visit to Mission Villa was positive, the surroundings were nice, and the staff was very pleasant. The rooms were modest, but fine, and the security seemed good.
Provider Response
Thank you for your positive review! We are very proud of our community and the level of care we provide! Please let us know if you have any questions, we thank you for your consideration and look forward to seeing you again.
November 24, 2015
I visited this facility
Everything went really well when I visited Mission Villa for my mother. I met with the director who was very nice and very informative. The rooms were very nice. Everything was clean, light, bright, and sunny due to the many windows. They have a courtyard and activities. The facility was a bit pricey for us but nice. The dining area was a very big, open area.
Provider Response
Thank you for your review, we appreciate it. We understand what a hard decision this is for families and we want them to know that we care about your loved ones and will treat them like our own.We have daily engaging and interesting activities in our homey cottages for our residents. We also have a Facebook page with pictures and we invite you to "like" our page and engage with us! (The link to the Facebook page is on our website). Also, we have done a comprehensive study senior living having expensive, our rates are right in line with the competitors. In fact, we are a better value with more programs and options. We thank you for your consideration and hope that you choose our community for your mother. If you have any questions or comments, please feel free to reach out to us.
August 11, 2015
I visited this facility
The staff is fine. My brother is currently in his own room, and the rooms are very spacious, very large, and very clean. They have the services and the needs that most fit what we needed. We haven't been there that long, but it's definitely very good and comparable to most of the other places we saw. There's nothing bad about Pacifica Senior Living Mission Villa -- I would recommend them.
Provider Response
Thank you very much for taking the time to leave us this positive review. We appreciate it & thank you for your review.
Questions about Pacifica Senior Living Mission Villa
What ongoing training does the staff receive in dementia care?
Dementia care training starts at orientation and continues throughout the staffs’ tenure. Onboarding includes 26 hours of Dementia and Assisted Living care training with 3 – 5 days of hands-on training. Ongoing training is comprised of computer-based learning (8 additional hours per year); hands-on live classroom training (4 hours per year); and monthly in-service events led by the registered nurse, executive director, or a third party vendor.
How many staffers are on duty in the daytime and overnight?
During the day, our staff includes a nurse, 2 med techs, a minimum of 8 caregivers, 2 activity personnel and other ancillary staff, such as kitchen, maintenance, and administration personnel. Our overnight staff consists of 1 med tech, 4 caregivers, and a nurse on-call.
What programs or activities does Pacifica Senior Living Mission Villa offer to keep residents engaged? How does the staff engage residents' long-term memories?
Pacifica Senior Living offers a robust activities program staffed by an activities director and an activities assistant. Group activities including, but limited to, exercise, gardening, movies, baking, putting golf, and singing are scheduled seven days a week from 9:30am through 6:00pm. Additionally, individual one-on-one activities, such as manicures and jewelry making, are ongoing throughout the day. Long-term memories are engaged through activities specific for long-term stimulation and reminiscing with memory books. Other activities include, but are not limited to, live music, dance groups, birthday parties, dance parties, ice cream parties, and holiday parties.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident is assessed by the registered nurse every 90 days. After the resident has had his/her assessment, a care conference is scheduled with the family/Power of Attorney and resident to meet with the executive director, registered nurse, and activities director.
What techniques does Pacifica Senior Living Mission Villa use to support memory care residents during mealtimes?
As Pacifica Senior Living practices individual person-centered care, techniques vary per resident and are meant to be independent appropriate. Techniques may include reminders, cueing, mechanically enhanced foods, hand-under-hand assistance, or a total assist with feeding. To enrich the dining experience we also provide all our meals on colorful plating.
How does Pacifica Senior Living Mission Villa keep residents' families informed about their loved ones' health?
At 30 days after move-in and every 90 days thereafter following the assessment by the nurse, a Care Conference is conducted between the family or POA, Associate Executive Director and resident if they wish to attend. Intermittently, health concerns are communicated as they may arise.
Describe the neighborhood around Pacifica Senior Living Mission Villa. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Mission Villa is located in a residential neighborhood here in Daly City which is just minutes away from San Francisco and surrounding restaurants, shops, Ocean Beach, San Francisco Zoo, etc. Daly City is in San Mateo County.
Is Pacifica Senior Living Mission Villa affiliated with a hospital if more care is needed?
Pacifica Senior Living is not affiliated with a Hospital but there are two hospitals located nearby within minutes from our community. Seton Medical Center in Daly City and Kaiser South San Francisco. A Nurse Practitioner from Kaiser South San Francisco’s Community Based Program, visits our residents who are Kaiser Members here weekly which not all communities offer.
Costs for Pacifica Senior Living Mission Villa
Services and Amenities of Pacifica Senior Living Mission Villa
Costs
- All Inclusive Rent
- Entry Fee
- Memory Care Starting At: $5150/month
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
Dining options
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Garden And Patio
- Security Gate
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: Dedicated Activity Director And Staff That Provides, Daily/7 Days A Week, Therapeutic Activity Programming, Special Events, Live Music/Entertainment And Scenic Drives.
Health services
- Nurse On Staff: 40 Hours/Week, On Call 24/7
Guest services
- Guests At Mealtime
Diet
- Diabetic
- Low Fat
- Low Salt
Languages
- English
General
- Resident Capacity: 60
- Minimum Age: None
- Pets: Small Pets Allowed
Licenses
- State Licenses: 415600938
About Pacifica Senior Living Mission Villa
Mission Villa Memory Care offers full-service memory care services, providing a warm, inviting and familiar environment for residents with Alzheimer’s disease and other forms of dementia. Our community focuses on programs that help individuals with memory loss to even thrive—while managing the issues of dementia.
Our residential care community offers an atmosphere of home and comfort, reducing the feeling of loneliness and confusion. We understand how important this is to our residents and their loved ones. While providing the best in customized care for our residents, we also provide support and education for families, helping the entire family enhance their understanding and happiness.
Get CostsMap of Pacifica Senior Living Mission Villa
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