Good Samaritan Society - Mountain Home

Apartment Resident

Very welcoming at first call when asking about information. The staff makes it personal and comfortable to fit your needs and wants to your special apartment. I Love it here! Everyone is so nice. I am able to be independent and leave in my own car to still be me.

Marsha D

PT & Wellness Member I could barely walk and was in pain from 2 back surgeries in 6 months. The physical therapist outlined my plan of care. I owe it to all of the wonderful and professional staff who care for all of their patients. It is by far, the best physical therapy center in Baxter county.

MIke

Great facility - clean, well maintained and welcoming - and everyone I talked to from Mrs. Mason to the staff walking past was friendly, polite and courteous - a very rare trifecta in this day and age!

community event

I visited with my family including two younger children during one of the campus's community events. It was awesome. The Residents seemed to enjoy the festivities and kids. It was something that we saw advertised and glad we went. Clean place, great staff & residents seem very happy.

ReviewerFC072722D

We went to Good Samaritan Society - Mountain Home. The administrator was on vacation, so the head nurse gave us the tour. We were very impressed. It was extremely clean and very well organized. They were very professional. The residents seemed very happy there. We talked to a few of them, even without the nurse there. Everything seemed very well there. We liked it a lot. We did not eat there, but we are going back. They had three meals a day. They also have a rehab facility onsite. They're well staffed. We're actually leaning toward them.

veterans daughter

My dad was diagnosed with dementia and was housed in the nursing home part of Samaritan. I was soooo happy to have him there!! It being a Christian place and all!! ~pffffft~ It ended up being a complete nightmare. If there was a number below “1”.....that’s where I would have rated the administration of Samaritan. Especially relating to dementia patients. Some of the nurses were absolutely the greatest!! Very caring and compassionate. In my opinion...some workers... were obviously there just for the check. The kitchen workers appeared to be hard workers. In my opinion...and speaking for myself...the administration was an absolute nightmare... especially when it came to decisions they were making for my dad with dementia. It was heartbreaking. Also....during COVID...I couldn’t go into see my dad. Understandable. Protect the residents. BUT...couldn’t they at least have taken the screen off the window that I had to stand at...to visit with him? It was hard enough not being able to hug my dad...but...it was even harder to have to try to see him through a window with a screen on it.

DeniseN

My dad is a resident here. I was just here visiting from Reno, NV. The little studio apartment he has is very nice and perfect for his needs. Every interaction with the staff that I had in my 3 day visit was great. Everyone was nice and very friendly. I did not see the food but my dad said it is good and he likes it. He is happy here and that is what matters. Than you to the staff for taking great care of my dad in room 510.

Roxanne

Good Samaritan Society - Mountain Home is absolutely wonderful and my mom loves it. It's just small little apartments with three rooms. They have a facility with a pool and a treadmill, and a wait room where they get fitted with a bracelet so any machine they go to will automatically adjust to that person. They have cafeteria, a chapel, and a lovely little Laundromat. It's a perfect place.

Phil

My folks moved into Good Samaritan two weeks ago, and so far, they're very happy there. They offer activities, but my folks have not yet to take them up. My dad went to church service last Sunday. It's affordable.

Sally

I was in a nursing home at Good Samaritan Society - Mountain Home. It was a continuing care retirement community that had independent living, assisted living, and a nursing home. Their nursing staff was overworked and confused. The menu was despicable. Prisoners eat better than those people. The assisted living people who took their meals ate with us in the same dining room. I was there for over a year and it was awful. It was a fairly large endeavor, but it's run on a shoestring budget. I wouldn't recommend it to my biggest enemy. I was on the recuperative ward in a private room. The housekeeping staff was wonderful, nursing was horrid, and the food service was despicable. I'd give the housekeeping staff a five, food service a one, and nursing a two. Activities, they tried hard. They had separate buildings for assisted living. Part of my issue with them is they were on Medicare and they were in my managed care plan and in spite of that, they tried to balance bill me which is outside their contract.

VeteransDaughter

This facility came as the highest recommended facility in Mountain Home, especially when it came time for my father to move from assisted living to full nursing care as he transitioned to Stage 3 dementia. Since I live 9 hours away, I had come in for the weekend to visit my dad and help my 86 year old mother who was cracking under the weight of much caregiving while also moving from her home of 20 years into an apartment and clearing the old house to be able to sell it. My father's sudden decline made a move imperative, yet somewhat unexpected that weekend. We visited Good Samaritan late on that same Friday, and were very generously given a tour. We were told that there was one spot availalbe for a male in the Glen, the special care unit. We were shown the unit and introduced to the man that would be my dad's roommate. In conversation with both of the people giving us the tour, I made it clear that my father was on Seroquel, an antipsychotic. While meaningful glances were exchanged, I was clear that we were open to transitioning him off of that med onto another with their help, as I felt that part of the problem may have been over-medicating. We were asked to wait the weekend and bring in medical records on Monday. I took an extra day off of work to help with this on Monday. We were told that a decision would be made later that week. As I was walking up to say goodbye to my dad on Tuesday, I rec'd a call saying they "couldn't accept my father at Good Samaritan". When I asked why, I was told that there was not a spot for him. When I replied that I had seen the room and met the roommate, I was told that it was a mistake - that the man had the flu and that's why he was in a separate room. They flat out LIED to me - I met the man, and he did not have the flu. I was then additionally and quite flippantly told that there were some other notes from the Physician's Assistant that had reviewed the application, but he was unable to read her writing...but regardless, they were declining him. When I pushed for further clarification, he said it might say "complication" or "medication" - so I asked about the Seroquel. "OH! This doctor NEVER accepts residents on Seraquil!" UNBELIEVABLE! Could they have told me that on Friday when we had the very first conversation? Or Monday when I took the records over? As someone who was just coming to terms with the fact that my dad possibly has only months to live, and having just done all the things one does when a parent passes away - taking his beautiful suits to Goodwill, emptying his office and beloved workshop, accepting that he no longer knew me....I was raw with emotion. To be treated so callously, with such indifference, was appalling to me! We were even going to find a way to pay the ridiculously high daily cost. We were even prepared to accept the 2-page, single-spaced itemized list of everything they charge on top of the $232/day - including .17 for a band-aid. But, this is the state of affairs in this small community. They know they have a list a mile long of people just like us - willing to pay the big bucks to allow our loved ones the "best" care. I am willing to accept that they have to make choices and do not wish to deal with the hassle of transitioning meds. But they could have told me on the spot, and I would have been able to utilize the precious few days I had there to move my dad with grace and compassion. Instead, Good Samaritan's administrative staff chose to waste my time, and trample my emotions with their cold indifference. I did call and leave messages for two people to try to better understand what had happened, but no one bothered to return my call. I guess maybe one of the reasons they have such a high rating is because they turn away people on anti-psychotics so their precious 5-star rating doesn't get dinged. Well, I am giving them the lowest rating for lying, wasting precious time I could have spent with Dad, and for being callous and indifferent to the very families they profess to help.

Caring94249650

I have visited friends in some of the facilities. Good Samaritan is pretty good. It is out of my price range so I am not able to go there myself, but it seems like it would be a nice place to go. It is connected with the hospital there, and my friend needs the hospital type of thing. I don't need that type of care. It is a very clean facility; it is kept up to hospital standards. Her room wasn't luxurious, but it was definitely comfortable and spacious enough that you didn't feel claustrophobic in it.

Aimee2

Good Samaritan Society is clean, but other than that, I don’t have a lot of good to say. My mother-in-law calls all the time and says she can't get back to her room, and they aren’t helping her. The food is terrible, and she can't stand it. It was also her biggest complaint. I don’t really have much good to say about them.

Gloria36

My sister-in-law worked at Good Samaritan. We just went there, and we did tour the independent living. It was nice on the outside and the inside was kind of set up like a hospital, but she wanted to show us two bedrooms in independent living. She had to share with a one bedroom, and we just couldn’t handle it. We couldn’t even get our furniture in; it is too small. My sister-in-law showed us around; it had a nice dining setup, they had tablecloths and chairs, and it was different than I expected in that respect. We could not afford the two bedrooms, and we do not like the one bedroom only, but we had a good experience. The facility has kind of gotten old, but it’s clean and nice.

Caring91001450

Good Samaritan was very good. The staff was very helpful in giving information about what we're seeking. The cost is a little bit high. The rooms were clean and decorated nicely. I didn't need to go outside if I wanted to eat with my husband. The food looks real good. They did have a bus if you need to go to town.