Brookdale Fort Smith is a small community, which is what we're looking for, and the people are really nice. I think that my friend will thrive there. We chose it because it's closer to where I work, and it's a small facility, so there's a little bit more one-on-one care. The staff was exceptionally knowledgeable, and they did a great job. The rooms were very nice. The one they showed me has been remodeled, and they said that they normally remodel them when people move out, and it was very nice. The place looks super clean on the outside and super clean on the inside. It seems like a really nice place. They have a TV room, a library, a nice little cafeteria, and a nice courtyard. They allow pets. My friend has a couple of cats that are her buddies, so we're glad that we will be able to move the cats in with her. The dining area looked nice. We have not got to sample their food yet, but the menu seemed to have a variety. It seemed to be a good menu.
Brookdale Fort Smith
Offers Assisted Living and Memory Care
18 Reviews
5501 Duncan Road, Fort Smith, AR 72903
Call
(800) 385-2527
PROMOTION!
14 days
Contact us for our May move in special!!
Reviews of Brookdale Fort Smith
Assisted Living Reviews for Brookdale Fort Smith
March 24, 2022
I visited this facility
October 12, 2021
I am a friend or relative of a current/past resident
My father moved into Brookdale Fort Smith. They were just really helpful, informative and we liked the location. The staff members were awesome. It's in the middle of downtown Fort Smith with lots of convenient retail around. His room was nice, and everything's well-kept and clean. They have bingo, a theater room, an outside area, and a patio area. It's very expensive, but it's comparable to other facilities.
October 02, 2021
I visited this facility
The staff at Brookdale Fort Smith, especially the young lady that took us on tour, were very nice toward us and full of information. The place itself was very clean. The living quarters and everything was up to date. They have a beautiful dining area and the apartments were just beautiful.
September 09, 2021
I visited this facility
We had a very good experience in our visit to Brookdale Fort Smith. Well, I love the personnel, they were very nice, very helpful, and answered our questions. I also liked the fact that the clients that were there, were very friendly as well. A couple of the ladies wanted to know why we were there, and so I stopped and talked to them for a while. I just like the way it was set up. I loved the activities, all the different activities and that's one reason why I was kind of sad that we wouldn't be able to have my dad at Brookdale because he's a very social person and I think that he would have enjoyed all the variety of activities that they have there. The facility itself was very nice, very clean, lots of open space, which I love. They're just not on top of one another, and you can go to different parts of the facility and do different activities. So that was nice. They've called me on several occasions just to kind of double-check on my dad and kind of describe what his specific situation was, and I've kept them up on it as well. I appreciated them doing that.
July 07, 2021
I visited this facility
I toured Brookdale Fort Smith and it was very clean. All the people who work there are very friendly, and it seems well organized. They were very friendly, very nice, and very professional. The rooms and apartments were also clean. When we visited, we went and saw a model room, they had the furniture in it, and everything looked really nice in there. Then we went to the one that wasn't furnished, just an empty room, and it was very clean. It was a nice room. They have Bible study there, and they have a library.
May 07, 2021
I am a friend or relative of a current/past resident
Nice, well kept facility, excellent staff providing care and attention to the residents. Do a great job and have patience under sometimes difficult circumstances.
May 05, 2021
I am a friend or relative of a current/past resident
Facility layout is very good. When we dined with them pre COVID, the food was very good. Because we were not allowed to visit during COVID restrictions, I was not able to see what was going on for a year. When the facility was finally opened up for visitation, I was not happy with the cleanliness of my family member’s room. The carpet was dirty, the bathroom was dirty and the kitchen sink was dirty. Although they claim to clean once a week, I don’t believe the apartment had been dusted or sinks cleaned in quite some time. When I quizzed them about it, they stated they only dust once a month. They stated that a change had been made and the caretakers were now responsible for cleaning the resident’s room when needed. The staff is friendly and helpful but I really believe that the cleaning guidelines should be stepped up a bit. Overall, this would be a good facility for someone who can take care of themself and is totally independent but not as much for someone who is less capable and requires more attention. I often felt like they were understaffed for the tasks that needed to be completed to provide a full service for everyone.
Provider Response
We appreciate you taking the time to share your concerns and hope you will call our Brookdale Resident and Family Connection team to discuss your concerns in further detail.
October 31, 2017
I am/was a resident of this facility
My experience with Brookdale Fort Smith is good. The food is fine, and they have a nice dining room and lots of activities that people can join. They also go out to eat in restaurants. They offer discounts on different things depending on your level of care or if you're a veteran. They have a qualified person on staff for maintenance who does a good job.
May 30, 2017
I am a friend or relative of a current/past resident
We like Brookdale Fort Smith. I have nothing negative to say; everything has been good. My brother likes the staff. There are several activities posted, but he is not taking advantage of those. He likes the food. He does not eat in the dining room often because he only has one arm, so he is a little self-conscious; the staff brings the meals to his room.
January 11, 2017
I am a friend or relative of a current/past resident
My father in law loved Brookdale. He loved his apartment and all of the staff. He felt the meals were good. He participated in the exercise class and bible study. He enjoyed talking to the manager, Joe.
June 28, 2016
I am a friend or relative of a resident
We put mom and dad in Brookdale Fort Smith. My dad and I went out and had lunch there, and he liked it. Because Dad liked it and it has memory care, we'd be able to just move them from the regular part into the memory care unit. I enjoyed the food. It's pretty cool because you get a menu for breakfast, lunch and dinner, and they have meal options for each time. If they want French fries, and they don't want the burger, they can just order the French fries, or if they want carrot cake instead of ice cream or both. It just gives them so many selections and options. If they're not well, they can have a meal brought up to their room. My mom and dad are in a one-bedroom apartment. Dad was really thrilled about it and was looking forward to it. I liked that it has a small kitchenette and a big bathroom with all of the grab bars in it, a big shower, and no tub. The facilities in there are just wonderful. There's staffing 24 hours, so if something were to happen, there's an emergency pull cord in there so someone could come right away. The bedroom itself is spacious and the living room is a good size. It's nice. Some things are a little dated in the room. I asked them to remove the cook stove, and it hasn't been removed, but they pulled the fuse. I expressed concerns to them, but usually they're great about trying to working with us and getting things straightened out. The medical staff is there. The head RN is awesome, and the executive director is great. We have to iron through so many difficulties that my mom has created, and they're very understanding about all of it. The only big negative is that Dad is retired military, so he should be getting all his prescriptions for no cost through Tricare. But they had to start getting their prescriptions though what Brookdale calls Omnicare, which is an out-of-network pharmacy, so their first month bill for prescriptions was $500. We're trying to deal with that, and I went to the executive director and said this isn't right. My dad retired from the service and he deserves to get his medications for free; that's part of the benefits. So, what they're doing is they're working with us and will manage them from there. The nice thing is that they do work with you and if there are problems, 99% of the time, we've been able to resolve them.
October 11, 2015
I am a friend or relative of a resident
My father was placed at Brookdale Fort Smith. They're wonderful; however, they were unable to care for my father because of his level of needs. He lived there for about five months. The room was spacious, clean, and well maintained. Their food and dining facility was excellent. They had a wide variety of activities. The level of care was excellent; however, my father deteriorated to the point where he could no longer reside there.
September 30, 2015
I visited this facility
We didn’t care for Brookdale Fort Smith because it was several stories high, and my parents would have been on a higher floor. When we went up there, it was very warm, and the elevator was kind of jerking on the way up. They’re not comfortable. We didn’t care too much for the apartment that we saw. The woman that talked to us didn’t have a lot of answers for our questions. There weren’t a lot of people that lived walking around, they don’t seem to be out and about and we were turned off by that one.
We went upstairs on the 3rd and 4th floor, and they’re older. They used to be apartments, and they are kind of older. We weren’t impressed with it. I didn’t see anyone doing anything. There was a lady that was coming back from the casino, but I don’t know any other kinds of what else they do. It’s not what we wanted.
July 30, 2013
I visited this facility
Emeritus at Willow Brook is the best in our area. I visited this place and it was good. Its environment was very good as well. The staff was very personable and helpful.
July 12, 2013
I am a friend or relative of resident
My mom moved into Willow Brook and we are so pleased. The staff is so caring and the food is great! It's been a wonderful experience to see my mom so happy!
November 19, 2012
I am a friend or relative of a resident
The people at Emeritus are nice. The facility is clean, very pretty and comfortable, and the apartments are lovely. But what good does all that do if the food is awful? That's the main complaint. I went to the director and I think there were a lot of patient's families calling because their parents are upset about the food. My dad is diabetic, so he wants the caregiver with him all the time so she could cook for him, because half the time he can't eat the food.
I had a little issue with them not taking out his trash and they weren't doing his laundry. But I got that all straightened out. He doesn't participate very much with the activities, although he plays bingo. Sometimes they take them out for breakfast and for lunch.
March 15, 2012
I visited this facility
I work as a Caregiver part time. I had a client at this facility and spent 3 shifts there. The entry way nice, more like a home then a facility. There was nice furniture and clean carpeting. There was no smell as there often is with nursing homes. I did hear other residents that had doors open. It also took me some time to find an employee to give me directions to the client's room.
The client's room was medium sized, well lit, and furnished. I'm unsure if that was all her responsibility. There were 3 rooms, one made up the living/kitchen. There was room for a small table, television, and love seat. Fair size bedroom and bath that allowed for equipment needed to assist the client. There was a nice view from the window.
I met with a few of the staff. All were polite and dressed in scrubs. I did overhear some gossiping about a certain overweight patient. That was certainly not professional. However, I would like to think it was a one time issue, as there were no other recurrence during the time I was there.
Memory Care Reviews for Brookdale Fort Smith
June 25, 2021
I visited this facility
I toured Brookdale Fort Smith. It was a great experience. I spoke with Joanne and she gave me a lot of information that I didn't know. I didn't know what I was looking for, but she helped me and sent me down the path. But it got me to thinking also about the Patriots Angels, VA program for wartime vets to help with long term-care or assisted living. The cost of the unit is going to be $5, 090 dollars a month for my father and $800 for my mother to stay in the same room with him.
They had private rooms, semi-private rooms, and one- and two-bedrooms apartments. They had baths and showers. Those rooms where we looked at for two people it was semiprivate. And it was fourteen by twenty-eight, I believe, and it had a little kitchenette built-in also.
They had people to help dad with dementia training. And they had a registered nurse on-call. She does regular checkups with them to see if they progress or if they are getting worse. They had a good day room, three meals a day, all the utilities inclusive, and a handicapped vehicle to get them around town if they want to go shopping or if they took them on an outing.
The staff was very knowledgeable, and they kept asking me if I had any questions. We stepped through the standard care and then the dementia ward, and it was quite informative. Everything was very clean and orderly. They all seemed professional.
I was just very impressed with what they had. They had two dining facilities, one in the dementia ward and security, and then a larger one over in the just the standard daycare. They have exercises for them early in the morning like chairs and arranged a little walk around that for a little bit and have them sit down. It just seemed like they had everything together. It was good for the older folks.
Questions about Brookdale Fort Smith
What ongoing training does the staff receive in dementia care?
Brookdale is proud of our ongoing training required by associates on a monthly, quarterly and yearly basis.
Describe the overall population of assisted living residents at Brookdale Fort Smith. What is their average age? What are their favorite things to do?
Mid 70's and up. We are proud to serve several residents 100+ years old. Some of the favorites are B-fit exercise programming, happy hour, card groups, arts and crafts, entertainment, outings and religious services.
What programs or activities does Brookdale Fort Smith offer to enrich residents' well-being?
Outings, exercise, arts and crafts, entertainment, men's club, religious services, pet therapy, multiple card groups, book club, etc
What places are near Brookdale Fort Smith or within walking distance for assisted living residents to enjoy?
Conveniently located to a variety of shopping venues as well as physician offices and other healthcare professionals.
What transportation services does Brookdale Fort Smith offer to assisted living residents?
Scheduled transportation is available.
What makes the chef or dining program at Brookdale Fort Smith exceptional? What kind of menu can assisted living residents expect?
Three meals served restaurant style in our beautiful, spacious dining room. We can meet most special diet considerations with low sodium and sugar free options. Private dining room is available upon request.
What safety features or security measures does Brookdale Fort Smith offer to assisted living residents?
pull cords and pendants will notify associates of assistance needed
How does Brookdale Fort Smith keep residents' families informed about their loved ones?
Regular careplan meetings and scheduled family nights. We encourage families to reach out to leadership team whenever there is a need or a question.
What is the care staff-to-resident ratio at Brookdale Fort Smith during daytime and nighttime hours?
At minimum, we staff according to state regulations. Due to our unique care rate system, staffing ratios will increase as care needs increase.
If Brookdale Fort Smith accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Community pets are welcome in common areas and courtyards. Pets are not allowed in the dining room.
What ongoing senior care training does the staff receive?
Brookdale is proud of our ongoing training required by associates on a monthly, quarterly and yearly basis.
How many staffers are on duty in the daytime and overnight?
At minimum, we staff according to state regulations. Due to our unique care rate system, staffing ratios will increase as care needs increase.
What safety features or security measures does Brookdale Fort Smith provide to protect residents who wander?
We offer memory care in our community.
What programs or activities does Brookdale Fort Smith offer to keep residents engaged? How does the staff engage residents' long-term memories?
We utilizes residents' histories to incorporate interest, hobbies and past lifestyles into their daily paths. Our Clare Bridge program director ensures their day is full of appropriately stimulating activities in both small group and indivdual settings.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
our Health and Wellness Director along with the clare bridge program manager.
How does Brookdale Fort Smith keep residents' families informed about their loved ones' health?
We have dedicated associates specifically working in our Clare Bridge neighborhood under the guidance of the Clare Bridge Manager. The leadrship team will communicate with families regularly regarding their loved ones' health.
Describe the neighborhood around Brookdale Fort Smith. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Brookdale Fort Smith is located in a residental area although conviently close to main roadways.
Is Brookdale Fort Smith affiliated with a hospital if more care is needed?
no
Services and Amenities of Brookdale Fort Smith
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- In Room Kitchens
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Library, Fitness Room/Gym
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Technology Extra: Emergency Call System
Health services
- Medication Management
- Physical Therapy
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Fitness Room
- Gardening
- Cooking
- Arts And Crafts
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Diet
- Low Fat
- Low Salt
Languages
- English
General
- Respite Care
- Minimum Age: 65
- Pets: Yes
Range of services
- Physical Therapy
Training Areas
- Memory Care Training
Licenses
- Licenses: Level 1 Assisted Living-Arkansas
About Brookdale Fort Smith
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Amenities and Services
- Daily assistance with bathing and dressing
- Medication management
- Dining assistance and special diets
- Assistance with reminders and redirection
- Escorts and assistance with walking
- Emergency response call system
- Housekeeping
- Laundry and linen service
*Rates subject to change at any time. Level of care not included.
What Makes Us Special
Our community is located in a beautiful neighborhood setting, centrally located to hospitals, clinics, shopping and restaurants. We are also convenient to sporting events and cultural programs at the University of Arkansas Fort Smith.
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