Casas Adobes Post Acute Rehabilitation

Absolutely terrible facility. DO NOT SEND YOUR LOVED ONES HERE. My Dad passed away in their care. They did not call for help until six hours after he began having respiratory problems. The nurse was rude and vague about the details when I called back to ask more questions immediately after he taken by ambulance to the ER. My Dad was calling my mother at home to ask her for help to get out of bed. We are heartbroken. Their communication is awful. Almost impossible to get ahold of anyone. They will send you around in a never ending voicemail loop. If you get voicemail, call back and ask them to page whoever you need to speak with. The office staff is terrible and makes excuses for not returning your calls. Not being able to visit in person at this time complicates matters because they can mistreat patients much easier without family around. There was only one good nurse named Melissa who I believe treated my Dad well but after requesting all his medical records from them, I see that she was only able to care for him minimally. I will find out what happened since my Dad's death certificate shows he did not die due to any health problems he had. It was from SEVERE NEGLECT! I don't know how these people sleep at night knowing they are horribly mistreating helpless elderly people. If your loved one passed away or was mistreated in this facility, take the necessary steps to report them to the state to get them investigated. I wish I could give this awful facility zero stars and my hope is to see them shut down.

Very clean and remodeled since new ownership since May 2014

I wish that I had known of this site before my mother was sent here. she died in Jan 2016.. I called to find out about my mother and they told me she was dehydrated and I asked if they were going to put in a iv and the nurse got real smart and sassy with me and told me that everything that was happening to my mother was here fault, and they refused to even send her to the er room so that they could put a iv in. She was put into hospice care a day or so later and died s few day later. I found out that they had taken her dentures and they lost them so there for she could not eat like she needed to stay alive. They even refused to follow the persons request that had a power of attorney for my mother. I live in another state so I was not able to be there if I was I think she might still be alive today. My mother lost a lot of weight in less than two months.

I cannot believe this place has not been shut down! My father was sent for re-hab. The PT department FORGOT to do his PT for two weeks! Come to find out, several other veterans were also not given PT. That is what my father went for, after breaking his hip. The aides did not know what hip was broken, so transfers were very painful. You would think all departments would communicate with each other! My dad was left unshaven and unclean. I requested that his clothing be changed everyday. They were putting the same clothing on him day after day. If he didn't want a shower, they didn't give him one. He was left sitting in his chair day after day. He was NOT given pain med, they were ordered. He had 2 pain pills the entire time he was there! If he did not ask for them, they would not give them to him, or if they did ask and he said "no", they would not give them to him! He has acute dementia, and did NOT know how to answer this question. Ihad a meeting with his "team", and the Director, and this did absolutely no good! I reported them to the VA, but they said, "unfortunately, this happens at this place, this is not the first time we have had complaints". Why this isn't reported to the authorities, I don't know. PLEASE, DO NOT SEND YOUR LOVED ONE HERE!!!