Coronado Healthcare Center

Laura Ludwig

Horrible nursing care horrible food . COULD NOT IMAGINE MY WORST ENEMY GOING HERE. No one ever around took forever to get a ca light answered. The beds were a thin plastic mattress very uncomfortable. Once was lying on my stomach because could not turn over and 2 people walked in and closed the door and walked out offering no help. was not very ambulatory w a 3 place pelvic fracture. Minimal pt why I was there and was kicked out after 5 days to go home and fend for myself. BAD BAD BAD,

Only one good person

My mother is in the rehab facility and I think the care is absolutely horrible. Twice the nurse has had to be told to give her clean bed. They don't appear to have any concern for the patient, nurses roll their eyes at her. The facility in rehab wing gives promising suggestions , but nothing has followed through. I can't get help from anyone that does any good. I call and call for assistance only to get voice mail and never get a call back. Only can I talk to someone when I just walk into the office. Now I have one day that she will be released and I have no clue what to do seeing how we live out of state. I came to make arrangements where I live and now 45 min. before people leave for the day I am being told she is being discharged tomorrow and again I cannot get in touch with anyone

honeybee38

Hell on earth. If you want your loved one to experience neglect and theft, you will find it here. If you want to call 9 times in a day and not be able to get anyone at the nurses station to answer the phone- you will find that here. Grossly Understaffed and consequently inconsistent care. This should be the last option you consider when considering a long term care facility.

jessica374

Horrible service, staff is rude and seems very uncaring for patients. 'room' was a tiny curtained off area of a shared room, only room for a bed and 1 guest to stand. I know they are overworked/understaffed, but it's very upsetting to see patients standing in the halls literally screaming for help because they're being ignored. My mom was transferred on a Sunday afternoon, given no meds except Tylenol until Monday morning, and a 5 day old sandwich on Monday afternoon was all she got for lunch. Repeated calls for assistance were ignored by her and her roommate, her IV line was full of blood for 2 hours before someone came to help fix it. When asking 1 person for help with her IV, he simply said: "We're serving dinner now", and walked away. Asked nurses, assistants, therapists and case worker multiple times to be transferred back to hospital before request was granted.

mkunz

Although my mom was only there a short time, I visited her everyday for about 4 hours a day. Her room was clean and organized. The food was good because yes, I tasted everything! The staff was amazing to her and to me. Thank you to all who helped my mom. You are very much appreciated by my entire family

dredge1234

my mom is short memory challenged and a staff member from one staff member was yelling at her to “GET BACK INTO BED!!!” My mother says nothing bad about people as meek as you get but she says the staff is rude and mean. example conversation upon checking my Mom out the ADMINISTRATOR said her staff wont be helping my mother to the car. my father in response said “ dont you care dont you care” the ADMINISTRATOR RESPONDED “ Thats your responsibility.” who talks this way and no tact no sensibility? Terrible experience thank God we got her out if there!

djz

My experience was extremely bad. Both me and roommate requested to see a nurse we finally saw one after 3 hours. I was not given my prescribed meds. I was also not allowed to have my breathing treatments so after a few days my breathing got progressively worse. I told the nurse she called doctor who prescribed anti-anxiety meds I have Copd not anxiety. So I called 911 myself got my treatments and feel better. I then was discharged ama altho i refused to sign ama papers. They are veryyyyy understaffed .I wouldnt send an enemy here.

JLS01

Very dissatisfied. Coronado does not communicate what has been going on with my grandma's care. It's impossible to try and talk to your loved one. We get a hold of a nurse but then they hang up. They have our number to call back, but they don't. Very suspicious activity. We haven't heard or been able to get in contact with our loved one there for five days. Once we did, we learned that she took a fall and now has pneumonia. We've called the director and have gotten no response or answers as to why we were not informed on any of this. Highly dissatisfied and disgusted.

Zoo1

The dietary manager promised, but has never visited my room. Our menus were never given to the dining room. As a diabetic, a lot of the foods cause my sugar to spike. It is common that I get my meds 3 hours late, which puts my pain off, which means I hurt more after physical therapy. Rooms are basic and bland. My room is on the area where the employees smoke, which bothers me as a non-smoker. (It comes through the ac.) Male patients are allowed to come into female rooms constantly (I have a male dementia patient coming in constantly). It is common that our call light doesn't get recognized for 45 minutes or more. It is hard to get the CNA's to pay attention to us.

Kaycee3333

DO NOT LEAVE YOUR LOVE ONE HERE PLEASE !!! Rooms ARE DISGUSTING, most of the staff are ok,exept one pregnant nurse who was on the night shift she went out of her way to be a bitch They lost ALL of my dads cloths He has lost so much weight it's not funny ....

Arizona Mildman

Most of the staff is knowledgeable, courteous, and competent. From a patient's point of view, they do a great job, the food is excellent for a institutional environment and there are plenty of avenues to keep from feeling bored, which can lead to being depressed. I would recommend it to any of my relatives looking for a place to recover. The nursing staff is there for the patients when they find any new maladies or symptoms. The physical therapy department is almost too diligent in keeping people healing at a faster pace physically. They push a little too hard at times, but they are good at keeping patients moving within a time frame and not above one's strength level. I have had physical therapists that push beyond a patient's limits and that leads to doing well in physical therapy but not being capable of functioning for the rest of the day or longer. If you are looking for a place to keep yourself, or someone you know, active and continually under observation for any problems, this is a good one.

Scay

This place should not be allowed to operate. My friend is there right now two days after a hip replacement. His room stinks because the roommate smokes, there is NO walker available so he can't get out of bed to use the bathroom (he asked 3times), and now he has been pushing the call button for 15 minutes with NO response! It is Thanksgiving but he is going to try and get moved tonight.

Disappointing

I am the step-mother of a patient of ths facility. She was diagnosed with ALS on the 1st of October. This place is a Joke. The communication between Doctors, Nurses, CNA, therapist and case mangers is zero. One person says something the next person comes in tells you different. She was sent here with a feeding tube because she couldn't swallow. The only good was that they taught her technics on how she could swallow food. CNA tells her she can Eat case manger says NO she can't nurse tells her tube will be remove another tells he NO. Bedding was asked to be change due to blood on sheets due to them poking her 5'x for IV. Called in specialist for 6 poke. CNA took off bedding and never came back with clean sheets I went into the hallway & took them off a cart. Called to complain again today to case manager because now they say she is refusing food from tube when they said No! And to tell them about that she was scared because a patient had passed away a couple rooms down from her. She was told that they would tell her 4 days in advance when she would be leaving. Not even an hour after I called the case manager went into her room to tell her she is leaving tomorrow! These people need to learn how to communicate with each other. If you are looking into a Cheap Hotel room this is the place to Go! The only reason I gave them a 1 Star is because of the therapist that Help her.

Concern for

My mother has been at this facility for a few weeks after being in a car accident. My brother and I were quite concerned with placing her in a nursing facility, however the Doctor from St. Joes hospital assured us he would follow her at the care center.. The rehab team there has been wonderful. They have worked with my mom and all her little quirks. She is even better and stronger then when she had the accident. The nursing staff was friendly and helpful. The director of nursing took time out to answer questions and help with adjusting to the facility. The food was good, not a lot of choices. They did try to accommodate my moms picky palette. Overall, the experience was very good. I would take my mom back if she ever needed rehab again.

mcn

My relative has been at Coronado for almost 2 weeks. He has been using the same water carafe and neither it nor the plastic straw in it has been cleaned. His sheets have not been changed. He does not get his pain meds on time, and occasionally has not received them at all. He emptied his own wastebasket and today emptied his own plastic urinal because it had been full for over 12 hours. He has not seen his doc (facility doc) in almost a week. The staff folks are nice so I don't know if that Coronado is understaffed, or what, The facility itself is clean (-ish) but old and in need of maintenance - the paint is peeling off the walls in my relative's room. There is a foul odor that's quite pervasive. While the menus are wholesome and described in a most appealing manner, the food itself is unappetizing (sloppy joe with cold, hard French fries, for example). I wish my relative had been given a choice as to what facility he would go to upon release from the hospital, as the quality of care he has received is poor.

TonyBlair_106sbed1

The level of care in this place doesnt even register. When u have incompitant case managers and lazy social workers, Coronado is what u end up with. My moms nurse discharged her with perscriptipns we knew nothing about.

in search of meaningful care

DO NOT use this facility for any reason. Please find another location by any means. I tried calling the facility and there is no answer and there is no answering machine. My family member is still waiting to meet with their social worker, meanwhile urgent issues are no being addressed.

Elementary Teacher

This facility is apparently mainly a nursing home. However, they equally advertised themselves as a physical rehabilitation facility. The rehabilitation room is small and sparse. My husband entered with numerous MRSA wounds, which included his amputation wound. It took them 3 days to clean and bandage a severe wound with a 1 week old skin graft (due to MRSA). I had to threaten them with legal action to get that done. I could not find a hand sanitizer dispenser anywhere. No one took proper precautions for MRSA. It was very difficult to speak with a doctor, a nurse practitioner, or even an RN because there are very few of them to spread around. They always seemed to be on-call. The bottom line is, it MAY be fine as a nursing home, but as a rehab facility for an amputee that needs supervised medication (in our case an IV) and serious physical rehabilitation work, this place fails miserably. I would never recommend Coronado Healthcare to my worst enemy.

A Concerned CNA

This 150-bed facility, which offers skilled nursing, rehab and respite care, is in a two-story building located in a high crime area. There are some security guards, but they don't seem adequate. Visitors pull up into a parking lot, which is not aesthetically pleasing. There is a hospital nearby, but not many other conveniences. And there is a little bit of grass on one side of the building, but no patio or outside sitting spaces for residents and visitors to enjoy. Inside, there is a compact, cramped feel. The décor is cold"”mostly tiled, without a homey feel. There is a reception area when you walk in, but visitors get no friendly greeting. The rooms are mostly shared"”and they're very small and in close quarters. There are a few activities and movie nights with popcorn, some arts and crafts, and programs for those in need of physical therapy. But no religious services are provided. And residents complain there's not enough to do to help pass the time. The food is not very appetizing; residents frequently complain it is cold. There are pureed and easy to digest choices, though. There have been problems with temperature control in the rooms; many residents complain about it. The solution seems to be to push those who are too warm into the hallways. There are LPNs and CNAs and an RN on staff, but the care is not very good. Residents are not given adequate attention"”some left without water throughout the night. There was a resident who fell and was injured"”and family was not notified until several days later. It is horrendously understaffed, especially on the night shift"”and there is a very high staff turnover. There is simply too much work for the staff on hand. There is a lot of complaining by the residents, who are generally younger and more alert than at most care facilities"”most of them in wheelchairs, with brain injuries, alcohol dementia, and strokes. The complaining also makes the whole place feel unpleasant. Mostly, it feels like a sad place. The cost is high for the area"”about $5,000 per month for a semi-private room.