Lake Pleasant Post Acute Rehabilitation

jkglendale

My wife was admitted for rehab about two or three days ago after we fought with Medicare to approve the admission from the hospital she was in. We can now see why Medicare didn't approve it until we appealed (even though this is on the Medicare approval list). So far, no one has come to take inventory of what she brought, we have not seen any administrators and very few regular employees (most of the nurses are contract nurses for one day of work only. The food has been disgusting and I have been bringing making and bringing food to her, and bty: no facilities to warm up food and apparently no cold storage for food. The facilities are of poor quality (the furniture is very old and worn out). We chose this facility because the website gave false information. The pictures show large, private rooms with large comfortable chairs for visitors. Instead, they were small, two-person rooms with no chairs for visitors. Having a suitable chair for me has been a fight almost every day I've come. I have medical problems myself and the staff out and out stated that (in so many words) they don't care about me when I visit. As with other reviews, staff don't respond to call buttons and don't give meds when needed On the positive side, the OTs and PTs (the main reason we re there) have been professional and friendly and they has been one CNA who has been most helpful despite being overworked. I will have to wait and see if the admins allow them to work with her as much as they propose. Overall, If you are using Medicare, choose another facility.

Candyman1507

I am staying here, found a few bugs, people have to buy their own food, place is hardly cleaned, on 9/26/22 I had told a nurse my IV antibiotic was up at 10pm, she didn't come give it to me until 3am, I finished at 4am, then at 5am tried to double up on the antibiotic, I told her that was not right, she proceeded to argue with me that it was fine, I looked it up and it is wrong, also I called poison control they told me not to be doing that either, I will be speaking with the administer about this, so if they do this to myself, imagine what they do to people that are not coherent, and don't know what is going on, do your homework on where you have your Love one going, make sure you go look at these places. So basically the nurse could have poised me or made me have really bad side effects, it's true that patients do yell for assistance and they don't get attended to, so unless your a patient to see and hear what goes on here you won't be aware.

Zelda B

The rooms are crowded, people keep their own food/sodas/snacks in their room in cases and boxes. The bathroom was filled with equipment making using the toilet difficult. There were crumbs of food on the floor. There were bugs that crawled on the floor and wall - I squished a couple. The food was poor quality, and unappetizing, and the drink with dinner was grape kool-aid. They missed giving me medications and did not give me my prescribed pain medication. The staff was 50/50 friendly vs just giving what they were bringing and walking out. They ignored my roommate who was asking for help (she was blind), and I was able to get up and find her bed control for her. She couldn't get up herself. I had no explanation of how things worked or where things were. The hallway was completely dark and I had no idea where the emergency exits were. I checked myself out AMA after a night of people yelling and screaming, and people calling out "Nurse, Nurse, please help me Nurse!" and no one ever came.

KCPHOENIX

I would not recommend anyone trust their loved ones to this place. In 12 days, my father only received 4 rehab sessions. They left him in bed 21 hours a day. He's diabetic, and they were feeding him donuts and peanut butter sandwiches. The bathroom in his room looked filthy, the toilet was broken and rocked from side to side as if the floor beneath it was rotten. To make it worse there was ZERO communication from staff. I knew I had to get him transferred somewhere else, it took 5 days just to get someone to fax his clinical information to the new facility so we could start the transfer process. Everyone there just shuffled me from one voicemail to another, and I never got a call back from a single person. I have already filed a complaint with the insurance carrier, hopefully I can get Lake Pleasant removed from their approved facility list so no one else has to go through this.

Bay.nor.

this was a wonderful facility! when my mom got there she was given a goodie bag filled with brand new supplies she got to keep, the room was very clean. smelled good too! the entire time she was given all her medication on time, every time and she was even given a wide verity of food she could have with her special diet. she loved the food, it tasted good and I could even order some if I wanted to! her favorite days were Fridays because they had donut social in the morning and in the afternoon they had popcorn and movies, every Friday! it was such a great experience for her! her and I would highly recommend to anyone ! staff was amazing, food was great, the actives director always do fun actives like bingo, ice-cream social, pretty nails(free) and first hair cut was free here too!rooms were always clean, there is stores around and restaurants we could take her to, this is in a clean beautiful area, what's not to like about it!! highly recommend!!!

John's Grandson

I just can't say enough about the caring staff and excellent rehabilitation services here. They were there for my Grandpa at each stage of his rehabilitation. I highly recommend this facility with out reservation.

Setphx

This facility is horrible. It’s dirty and grimy with cockroaches that Climb on walls. The food is disgustingAnd it’s worse than being in the cafeteria. Staff turnover is unreal and patients are dealing drugs out of the facility.

faith1211

If I could pick zero stars I would. This place is horrible. My grandpa has been here for 3 days and I'm already looking for a new place. They have messed up his medication every day , don't change or clean him . Refused to give him pain pills. If you want your loved one to live don't go here. Worst neglect I have ever seen!!!!!