Lake Pleasant Post Acute Rehabilitation

LALorenz

My Husband was here in December 2023. His bed was shoved against a wall facing a tv that worked less than 25% of the time. He was there for PT/OT which he did for 30-45 minutes a day 5 days a week. The rest of the time he was in his bed, doing nothing. Many of the staff just completely ignored his call light and would not assist with meals or toileting. He lost 15 pounds...due to lack of assistance with meals and no one botherd to find out what he would eat. When I visited I would get him up by myself and take him outside for some sun and change of scenery. He was discharged unsafely home and ended up back in the hospital a week later.

Kirby

Rooms are clean which is nice. Food is adequate but always cold I don't understand what goes on with the workers here. Is it laziness? When they are available the "I don't want to be here shows." Some residents need to be fed. The food gets put aside to sit somewhere and get cold. Then the cold food is collected without the resident getting fed. This is a difficult job no doubt. If you don't want to work and help these people; then don't work there.

Sad wife

This is a horrible place. my husband spent about 7 days there. Fell on his head and shoulder twice. Was left on mattress on floor lying down with foodtray on his stomach. No one to help him. Fell twice and team there were not allowed to chart it. But some told me about it and his roommate told me also. I had them send himto the hospital. He could not think clearly. Do not send love ones who need wheelchair or can't walk well, You will be so sorry. This shld have minus stars but there are none

Colleen ward

My sister was a resident there for approximately nine days, give or take a few. I would not take a dog that I didn't like there. My sisters blind. They never told her when her food was there. She would sit and wait for hours for her food to be served, while it would be sitting right next to her, obviously unbeknownst to her. They never told her where the food was the on the tray. They let my sister lay in her poop in dirty diapers for hours after she paged them. The night CNA's were absolutely obnoxious they would scream at her. The people during the day were not too bad, but overall that place is a piece of crap. I have no idea how they stay licensed the way they treat people, especially people that have disabilities. If I had a family member that needed care, that would be the last place I would ever take them. My sister and I plan on filing a grievance with the blind association with the state of Arizona in reference to this facility. It's sad that they stay in business and for what they charge it's a pitiful facility. I asked for her records for a doctors appointment that she had on Monday. I had picked her up on Saturday . They refused to give them to me. Again I would never take anybody that I love there to be taken care of. It's an absolute disaster.

AzFlash

My Brother has been at this place going on 2 weeks. He is supposed to be getting speech therapy, physical therapy and occupational thereapy. He has had 1 speech therapy session which is one of the biggest issues. Other then that it has been one therapy session a day for barely 30 minutes and no weekends at all. The food in there i wouldnt feed to my dogs and not enough for a child. Only allowed 2 showers a week!!! The rooms are only the size for a single person both patients are against walls. Hopefully neither need emergency help because they would be twice as long rendering aide. This place is unsafe and very unheathly. Please do not take anyone you love to this place. Its not really the people who work there its the management that allows this to happen,totally disgusting!!!!!

jkglendale

My wife was admitted for rehab about two or three days ago after we fought with Medicare to approve the admission from the hospital she was in. We can now see why Medicare didn't approve it until we appealed (even though this is on the Medicare approval list). So far, no one has come to take inventory of what she brought, we have not seen any administrators and very few regular employees (most of the nurses are contract nurses for one day of work only. The food has been disgusting and I have been bringing making and bringing food to her, and bty: no facilities to warm up food and apparently no cold storage for food. The facilities are of poor quality (the furniture is very old and worn out). We chose this facility because the website gave false information. The pictures show large, private rooms with large comfortable chairs for visitors. Instead, they were small, two-person rooms with no chairs for visitors. Having a suitable chair for me has been a fight almost every day I've come. I have medical problems myself and the staff out and out stated that (in so many words) they don't care about me when I visit. As with other reviews, staff don't respond to call buttons and don't give meds when needed On the positive side, the OTs and PTs (the main reason we re there) have been professional and friendly and they has been one CNA who has been most helpful despite being overworked. I will have to wait and see if the admins allow them to work with her as much as they propose. Overall, If you are using Medicare, choose another facility.