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Palm Garden Health and Rehabilitation, LLC

3104 Dauphin Square Connector Road, Mobile, AL 36607

(855) 944-5257 (Caring Family Advisor™)

2.83

(6 reviews)

Offers Nursing Homes

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Reviews of Palm Garden Health and Rehabilitation, LLC in Mobile, Alabama

2.83

(6 reviews)

  • Facility

    3.4

  • Staff

    2.6

  • Food

    1.8

  • Activities

    2.3

  • Value

    2.3

Livelife24

5

March 20, 2024

I am a friend or relative of a current/past resident

Great staff CNA good My mom thought the maintenance man was a cna but Christopher I think his name was so helpful from the time my mom was there to the time she left HOUSEKEEPING was very seeet and polite if we ever needed a place to go Back we would

Provider Response

Thank you for sharing your positive experience with us, Livelife24! We're so glad to hear that our staff made a positive impact on your mom's stay. We appreciate your feedback and if we can be of any further assistance, please do not hesitate to contact us right away. Have a Good Day!

Wilson family

5

March 14, 2024

I am a friend or relative of a current/past resident

This is a very nice facility!! The staff treated my grandmother with good care. The therapy team was gorgeous and amazing in rehab!!! You probably don’t care because he isn’t that important but the maintenance man goes over and beyond for the people there. He is such a sweetheart and has come to any and every needs we have asked so a special thanks to that guy! The Cna are good also even though a little short handed

Provider Response

Hello Wilson Family!! We are thrilled to hear about the positive experience your grandmother had here at Palm Gardens H&R. Thank you for the kind words! We really appreciate you taking the time to share your feedback. We will be sure to pass along your comments to our therapy team, maintenance, CNAs and our entire Staff. Your appreciation means a lot to us! Have a Blessed Day!!

Myles

1

March 8, 2024

I am a friend or relative of a current/past resident

Should be mandatory drug testing going on around here!!! My grandma is a resident there and housekeeping lost her clothes that they were “supposedly” washed! The maintenance guy smell like cigarettes and marijuana. Ask them a question about fixing her television and it never gets done!!! Something needs to be done! Overall cna’s and nurses does a good job.

Provider Response

Hello Myles... We are very concerned by the disturbing claims you have made about our facility in this post. The administration & staff here at Palm Gardens Health and Rehabilitation take extreme pride and work very hard to provide the best possible Patient Care for each & every one of our residents and short-term rehabilitation guests. However, if you have witnessed something contrary to the excellent service we are known to provide, we want to be made aware of it. Unfortunately, given the information you provided here, we are unable to identify you or a loved one you have staying here with us, so we are unable to reach out to you personally.  If you wouldn't mind, we request that you please take a few minutes to call our Administrator as soon as possible. You can reach her and she will personally assist you and listen to your concerns. Have a good day and we look forward to hearing from you soon.

CLB

1

January 8, 2024

I am a friend or relative of a current/past resident

The facts are that this facility stayed at 80 + degrees, supposedly to comfort the seniors. The problem was, everyone was complaining about the heat with no response. The rooms were poorly maintained. The staff were rude, disrespectful, lacking compassion and professionalism. My mother stayed here for less than a week due to illness she obtained while at the facility, failing to get medicine or attention when my mother was visibly sick. Do NOT expect to see staff before 30 minutes if you press the call button. If you care about your loved ones that may need any kind of assistance while in rehab, this is not your facility.

Provider Response

Hi CLB, thank you for sharing your feedback with us. We're sorry to hear about your negative experience at our facility. As administration, we would like to speak with you about these concerns and learn more so that we may address them properly & directly. We are unable to ascertain who you are related to simply by the initials you have left here. Please give our administrator a call so we can speak with you about these concerns you have addressed here. We can only get better by working together and appreciate any constructive input you can offer us as a valued guest. We look forward to hearing from you!

erin Amanda

1

July 17, 2023

I am a friend or relative of a current/past resident

My Grandma was here for 12 days , the care she received was horrible. This place is under staffed the people are rude with the exception of a few good ones. I do not recommend putting your family here at all . We stayed with her every day till visiting hours were over . The call time on the call lights is well over 30 to 45 minutes. Most of the time we changed her and repositioned her to be comfortable.

Provider Response

Hi Erin.  Thank you for writing to us. We are, frankly, very concerned about the comments you have written here in this post about Palm Gardens H&R.  It is important to us that we provide the very best patient care to each and every one of our residents & guests.  We would like to know more about some of the concerns you have written here. If you wouldn't mind, we would ask you to call our facility Administrator Mary Wahlert and she will personally assist you and listen closely to your concerns. We look forward to hearing from you. Have a good day.

Barbara

4

December 10, 2019

I visited this facility

Palm Gardens was very nice. I did not like the location though. It is in kind of a mixed industrial area. It didn't have a lot of outdoor space, so that was a negative. It was very clean and very modern looking, but it was almost too institutional. It didn't have a homey feeling about it. The lady that gave us a tour was very nice, very professional, friendly, and helpful. They didn't have good parking. They had an outdoor space, but it wasn't shady or pretty. It was just out there in the open.

What you can do with Caring

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    We’ll help you book tours or get in touch with local agencies

Services and Amenities of Palm Garden Health and Rehabilitation, LLC in Mobile, Alabama

General

  • Resident Capacity: 100

Medicare

  • Health

    4.0

  • Overall

    4.0

  • Quality

    2.0

  • Staff

    4.0

Medicare Provider Number: 015403
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Palm Garden Health and Rehabilitation, LLC in Mobile, Alabama

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