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Gulf Coast Health and Rehabilitation, LLC

8002 Grelot Road, Mobile, AL 36695

(800) 558-0653 (Call a Family Advisor)

2

(7 reviews)

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Reviews of Gulf Coast Health and Rehabilitation, LLC in Mobile, Alabama

2

(7 reviews)

  • Facility

    2.7

  • Staff

    2.2

  • Food

    3.0

  • Activities

    2.5

  • Value

    1.5

Tina

3

February 28, 2024

I am a friend or relative of a current/past resident

My sister is still at Gulf Coast Health and Rehabilitation, LLC getting skilled therapy. It's very clean, and the staff are mostly friendly. That's the best thing I can say about it. The worst thing is that there is a lack of communication in some areas, and then also when you try to reach them, they don't have any voicemail on their phone. They don't answer the phone, and you can't even leave a message. Some departments are not communicating well, not giving updates, or whatever. There is a wound care nurse who calls me faithfully twice a week, and I just appreciate that. But it's a clean place, and for the most part, everyone's very friendly. Some staff go overboard, and others don't do much of anything. I haven't tried the food. I've seen the food when they brought it in. I see the menus posted all the time. They had a Mardi Gras party in which they were serving traditional party food with no concern for diabetic patients whatsoever. It was candy and cake and some other things. And they were passing out full-sugar sodas and everything else. Also, a couple of days ago, my sister called me up, and she said, 'I got a lousy dinner. There's only broccoli and carrots and mashed potatoes. There's no meat at all. Will you go and get me a hamburger?' So their menus seem to be very balanced, but they don't have many choices. If they don't like a certain thing, it's not like there's an alternative or anything. They are transporting my sister to her doctor's appointment only because she can't get out of the wheelchair. There's a courtyard they can go outside to. It's very secure in that they have codes to get out or you have to have a staff member to let you out. They have speech therapy, occupational therapy, and physical therapy. But I don't think she gets bathed regularly.

Provider Response

Hi Tina, thank you for taking the time to share your feedback with us. We appreciate your honest review concerning our facility and staff members here at Gulf Coast Health and Rehabilitation. We are also interested in addressing the concerns you brought up here in your posting. Our Director of Nursing has been trying to reach out to you to speak with you about the specifics. Unfortunately, she hasn't had any success reaching you. If you wouldn't mind, we would like to have you contact our facility and speak with her. Her name is Narges Teimoorian and you can reach her. Have a good day and we look forward to speaking with you. Thank you.

ANGRY AND UNFORGIVABLE

1

December 4, 2023

I am a friend or relative of a current/past resident

My dad was there for almost 2 years, and I thought he was getting great attention and care until the last trip to the emergency room for serious UTI, he was constipated (backed up badly) and a LARGE "bed sore" along with a very foul odor! I was actually rotting! The paramedics brought it to my attention when he ended up going to "The Retreat" where he died 14 days later! I refused to let him go back there!!! I had no idea that the sore they were telling me about was bigger than a tennis ball and you could actually put your fist in it. You could actually see all the way to his spine! My dad was bed ridden and had to be fed. I really wish they would have showed this to me or sent him somewhere for the proper care he needed! He passed on 9/19/23 and had suffered for a long time!!! His body was full of sepsis and was very sick!!! I could not stand to see him suffer anymore and he did not want too either! That is not life for anyone. Please do not trust these people totally like I did. Wish I could take it back and had seen his back side before he was very sick and too late! I have to live with that guilt for trusting them!

Provider Response

Hello "Angry and Unforgivable".... First, let us begin by sending our deepest condolences to you and your family on the loss of your father.  We understand that losing a loved one is a difficult time for family members.   We express our heart-felt sympathies to you and your family. In regards to your concerns, we understand you have had an opportunity to speak with our Administrator. We appreciate you working with us and providing the important feedback we want to hear from our residents and guests. We can all only get better together and the constructive input you have provided will be carefully considered and utilized where it is possible and appropriate. We encourage you to continue to work with our administrator and If you have any further questions or issues that you will contact Mrs. Smith directly. Again, we are sorry for your loss and hope you and your family have a Blessed Holiday and New Year!

Frustrated23

2

September 19, 2023

I am a friend or relative of a current/past resident

"they" say first impressions are everything and in this case it was and not improving (much). Staff seemed ok but after requesting for something over 3-times and nothing happens - gets on ones nerves. I really don't like being brushed off to what may seem to them something minor. I informed that my mother has a CPAP she is required to wear each night and I can see that at least 2-nights in a row - it wasn't put on her. She informed and requested a stool softener / laxative or something since she hasn't gone in over a week - and just get 'lip service' ('ok'... or 'someone will be in here shortly'... ) and nothing happens! From this I can see that communication between shifts is a problem since the info I received today was that 'no one told me anything'. With that, "I will make sure we start her on something". as of this writing now- nothing has changed! just words!

Provider Response

Hello there. We are very concerned by the remarks you have made about our facility in this post. The administration & staff here at Gulf Coast Health and Rehabilitation take extreme pride and work very hard to provide the best possible Patient Care for each & every one of our residents and short-term rehabilitation guests and we are extremely disappointed to hear about your experience. Unfortunately, given the information you provided here, we are unable to identify you or your loved one referenced here so that we may reach out.  If you wouldn't mind, we request that you please take a few minutes to call our Administrator as soon as possible. You can reach out to her and she will personally assist you and listen to your concerns. Have a good day and we look forward to hearing from you soon.

cciicc

1

August 11, 2023

I am a friend or relative of a current/past resident

The worst facility I’ve felt with. Caregivers are BEYOND RUDE!! Everyone has an attitude. Complain constantly about other staff and residents. An don’t bother if you need help in a hurry. I wouldn’t bring the mockingbird I hate outside my window back here. They seriously need to rethink their strategy as a business and healthcare providers because what’s going inside those walls isn’t going to get it.

Provider Response

Hello CCIICC & Thank you for taking the time to leave us a review. Gulf Coast H&R values your opinion. We are sorry to hear you were disappointed with your recent experience. As administration and staff, we are dedicated to providing the very best in Patient Care and Customer Service to each and every one of our guests, our residents, our rehabilitation patients, and their families. We are proud to serve our community and invite & encourage anyone considering a placement for themselves or their loved one to come by and visit us, to speak with our staff and take a tour of our facility to see what we have to offer in the way of amenities and hospitality to assist on their road to recovery. We stand by our commitment to TOP QUALITY Patient Care and Customer Service above all else - the comfort, safety and security of our guests has to come first. Your opinion is important to us. In regards to your concern, we would like an opportunity to speak with you to provide some additional information to help clarify these situations you addressed. If you would like to discuss further, please contact us. Again, we are sorry you did not have a good experience with us. We can only get better together and appreciate any constuctive input you can provide. We look forward to hearing from you.

Not ever again

1

April 17, 2022

I am a friend or relative of a current/past resident

Nurses came in and turned call light off and never addressed patient’s needs. Some nurses were mean and had bad attitude toward patient. Food served cold to patient multiple times. See CMS review of facility. Never again will we use this facility.

Provider Response

Hello... We are very concerned by the review you have posted here and the disturbing claims you have made about our facility. The administration & staff here at Gulf Coast Health and Rehabilitation take great pride and work extremely hard to provide the best possible Patient Care for each & every one of our residents and short-term rehabilitation guests. As administration, We are always very eager to listen to those same guests and their family members if they feel that they recognize a problem and are willing to bring it to our attention... or if they would like to make appropriate recommendations on how we can improve on our care, our services or communications. We would appreciate it if you would be willing to contact our administration team and express your specific concerns with us so that we may discuss them and work through them together. If action needs to be taken, we will act swiftly and accordingly to resolve the issue. We can only get better by working together and if you have any constructive input, we would certainly take that under consideration. Thank you & We hope to hear from you soon.

Terry

5

December 15, 2021

I am a friend or relative of a current/past resident

My dad moved into Gulf Coast Health and Rehabilitation, LLC. We like it. They are very personable. My dad's been taken care of. He got a really good roommate who we just happened to know, so we were very lucky. The place is very nice. The workers are very aware of him and pay attention to him. He doesn't make his own social situation. You have to be social with him, and they've been very open. He laughs with them. The place is clean as far as I can tell. I only get there at night, but that's fine. He loves the food here. The roommate has been wonderful too. I have only been in his room, and he eats in his room. He hasn't gone to the dining area, as far as I know. But he ate every bit of his supper, so that's good.

Caring99916050

1

October 7, 2014

I visited this facility

Mom got sick and she went to Cogburn Health and Rehab West. We had a terrible experience. She was in there for four days. They left her out in the hallways with no oxygen, and she almost died. They gave her the wrong medicine. The staff are lazy. The rooms were not luxurious, but they are clean.

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Services and Amenities of Gulf Coast Health and Rehabilitation, LLC in Mobile, Alabama

General

  • Resident Capacity: 100

Medicare

  • Health

    2.0

  • Overall

    2.0

  • Quality

    3.0

  • Staff

    3.0

Medicare Provider Number: 015456
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Gulf Coast Health and Rehabilitation, LLC in Mobile, Alabama

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Gulf Coast Health and Rehabilitation, LLC

8002 Grelot Road, Mobile, AL 36695

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Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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