I was in a single room. Nice room, very roomy. The biggest issue I have with this facility is they have no intercom system. You have to press the button and hope someone answers in a timely manner. As I am writing this review I have been waiting 45 minutes for a nurse.
Some staff members really like their jobs, then there are those who should not be working here. They don’t smile, they don’t speak, they don’t introduce themselves when entering your room and some don’t knock on the door, they get an attitude when you ask them to put on gloves when handling your food tray. The Nursing staff. They want you to take pain meds as scheduled even if you know you don’t need it at that time. Just because it is scheduled every 4 hrs don’t mean I have to take it then. So when you feel like you need it and you call for them they take their time about bringing you your meds. As I am writing this it has taken the nurse an hour to come see what I needed after being told by a CNA at 7:50 pm after she answered the buzzer and me personally walking to the desk at 8:15 pm to see if she was at the desk. When I got to the desk she was sitting at the desk. She looked up at me and did not acknowledge me. I went back to my room. The nurse finally came to my room at 8:49pm after the CNA told her again I needed her.
I had a Med tech bring me medication that Wasn’t in my chart.
Housekeeping does not do a good job cleaning the rooms and bathroom. My bathroom was suppose to had been cleaned. When I got up to take my shower, when I went to brush my teeth there was toothpaste in the sink from the night before. When mopping they mop around items, trash cans, shoes, etc. I have only seen them use a broom 2 times since I have been here. There has been some white stuff in the front of my door since I arrived almost 2 was ago.
They have daily activities. I haven’t been to any.
The food Breakfast is ok, it all depends on what your likes and dislikes are. It really doesn’t mater because the don’t go what you request. I don’t like grits or oatmeal but everyday day I get one or the other and they put everything on one plate.
Lunch and Dinner have been really good and it there is something you don’t desire on a particular day, they have an alternate menu.
Provider Response
Hello Trish. Thank you for taking the time to leave us a review. We are very concerned by the claims you have made about our facility. The administration & staff here at Aspire Physical Recovery Center at Hoover take extreme pride and work very hard to provide the best possible Patient Care for each & every one of our residents and short-term rehabilitation guests. Our new administrator has tried to reach out and contact you to no avail. If you wouldn't mind, we would ask that you please take a few minutes to call our Administrator when you have an opportunity, so that she may listen to your concerns and discuss them in detail with you. Have a Good day and we look forward to hearing from you soon.