Aspire Physical Recovery Center at Hoover, LLC

I was in a single room. Nice room, very roomy. The biggest issue I have with this facility is they have no intercom system. You have to press the button and hope someone answers in a timely manner. As I am writing this review I have been waiting 45 minutes for a nurse. Some staff members really like their jobs, then there are those who should not be working here. They don’t smile, they don’t speak, they don’t introduce themselves when entering your room and some don’t knock on the door, they get an attitude when you ask them to put on gloves when handling your food tray. The Nursing staff. They want you to take pain meds as scheduled even if you know you don’t need it at that time. Just because it is scheduled every 4 hrs don’t mean I have to take it then. So when you feel like you need it and you call for them they take their time about bringing you your meds. As I am writing this it has taken the nurse an hour to come see what I needed after being told by a CNA at 7:50 pm after she answered the buzzer and me personally walking to the desk at 8:15 pm to see if she was at the desk. When I got to the desk she was sitting at the desk. She looked up at me and did not acknowledge me. I went back to my room. The nurse finally came to my room at 8:49pm after the CNA told her again I needed her. I had a Med tech bring me medication that Wasn’t in my chart. Housekeeping does not do a good job cleaning the rooms and bathroom. My bathroom was suppose to had been cleaned. When I got up to take my shower, when I went to brush my teeth there was toothpaste in the sink from the night before. When mopping they mop around items, trash cans, shoes, etc. I have only seen them use a broom 2 times since I have been here. There has been some white stuff in the front of my door since I arrived almost 2 was ago. They have daily activities. I haven’t been to any. The food Breakfast is ok, it all depends on what your likes and dislikes are. It really doesn’t mater because the don’t go what you request. I don’t like grits or oatmeal but everyday day I get one or the other and they put everything on one plate. Lunch and Dinner have been really good and it there is something you don’t desire on a particular day, they have an alternate menu.

My relative recently left this facility- it is a NIGHTMARE! Do not send anyone you love to this place. The techs/nursing assistants have been lazy with bad attitudes (with a few exceptions). The night and weekend staff are especially the worst. Truly a shame- they are making people worse, not better!!!!! The food and facilities are fine, but there is no standard of care or accountability for the employees. Pitiful.

My mother-in-law has been at this facility for 12 days for physical therapy. They have done absolutely NOTHING! I have lost count of how many times she called us crying because of how they were doing her! Calls to the nurse go unanswered! It took forever to get a bedpan several times, sometimes it was too late. Many times she was left on the bedpan for a lengthy amount of time. She has wounds that need cleaned and dressed. They don’t take care of them correctly. She’s had 3 baths since she got here. Most of the nurses are rude! Forget trying to talk to someone “higher up”. They’re just as rude! She was there for physical therapy but never got it! First they told her that they had to order her a bigger wheelchair. It came on a Monday and they told her they would take her to the gym the next day. That never happened! They did use a hoist to move her to the wheelchair then left her there for HOURS and would come when she used the call button. Basically, all they did was feed her and give her meds (that they dropped the ball on). She is SO disappointed because she WANTED the therapy! This was her last chance to become mobile and more independent but because of Aspire she won’t be able to! She lost all motivation and trust of these types of facilities because of her experience here!

My brother was at at Aspire for over 3 years. During that period of time he received excellent professional high quality care. I highly recommend Aspire of Hoover.

Please do not choose this facility. My dad came to the facility from the hospital for rehab. After 2 weeks when my dad came home, they did not send his jackets home with him that he had while he was there. He went into the facility without any sores on his body but came home with a bad sore on his leg that's amputated. The facility could not explain how he got the sore. My guess is that while he was in rehab when they put his artificial leg on the leg was not put on properly each time and that caused the inside of the artificial leg to rub against his leg. My dad is a diabetic. The sore is really bad. He has to see a wound doctor to see what can be done to treat the sore.

The nurse Ben was fabulous. He was so caring and compassionate. The nursing assistants on all shifts we quick to respond and kind. The therapy is second to none. The food was delicious, the place is so clean i shouldn’t even have to wash my socks after walking on the floor. I highly recommend this place, I’m Better after being here.

The facility and staff were great and Sharon c. was always on top of my moms care. Great nurse !!!!

Therapy is pretty good, but when it comes to implementing the recommendations, the care provided by the facility is almost non-existent. Baths not given, weights documented but the resident not actually weighed. Things like nutritional supplements ordered be the doctor, but the resident only receives water on the tray. Meal trays just set down on the table with no assistance with set up. Long, long waits when the call light is pressed. Care that is ordered NEVER comes to fruition.