BrightStar Care Leesburg / Gainesville Manassas, VA
7000 Infantry Ridge Rd, Manassas, VA 20109
4.5
(375 reviews)
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Provider Comparison
Reviews of BrightStar Care Leesburg / Gainesville in Manassas, Virginia
Torp G
5
|
November 20, 2024
The most helpful part is allowing flexibility. I like that the administrative people I worked with have been professional, and the support people have been thorough,
Raymond B_11
4
|
November 18, 2024
They do exactly what I ask for. I like that they are very responsive.
Brian S_25
5
|
November 18, 2024
It's a remote provider. It gives me a peace of mind. They are doing a great job, my mom wasn't in a good place before but now she is doing amazing.
Karen G_28
5
|
November 8, 2024
It has given her comfort and security. They are communitive and they do a good job at addressing concerns.
Daphne R
5
|
November 4, 2024
She is very comfortable with it. They are responsive to our immediate needs.
Margaret "_9
5
|
November 4, 2024
It gave me a chance to get out sometimes. We only used them a few times. The concept is awesome.
Anonymous_1730193502
5
|
October 29, 2024
I was sleeping on the couch, and they'd stay downstairs to wake me for my medications. I liked they were responsive. I had to change the schedule and needed to add 8 hours. People were good.
Anonymous_1729758197
5
|
October 24, 2024
The caregivers know their job. The girls are very friendly.
Anonymous_1729068636
4
|
October 16, 2024
I like that they tried to find us a person. I got different workers all of the time. Some of the caregivers were mature and others were not.
Anonymous_1728899200
4
|
October 14, 2024
I had 2 CNAs, and there was a difference of opinion in providing medication. They were able to provide qualified people on short notice.
Zeke S
5
|
October 10, 2024
It allows my sister to spend less time caregiving. I am very pleased with the care for my parents.
Maggie M_2
5
|
October 3, 2024
It is peace of mind for me. I always know I am going to have a caregiver. They are consistent and communicate well. I always have the same person for schedules and billing.
Ross P_1
4
|
October 3, 2024
The agency has been very easy with scheduling. The care varies from aide to aide.
Delores_1
5
|
September 25, 2024
They were flexible with the schedule. They're very reliable.
Laurie W_6
5
|
September 20, 2024
I like that they vet their employees. I would recommend them because they have quality help.
Diane M_30
5
|
September 19, 2024
They took a lot of work off of me. I like that the people are on time, and they genuinely seem to care for my mom.
Harney D
5
|
September 18, 2024
He was not conscious. They eliminated our anxiety. They were easy to get ahold of. They got him placed quickly. Their aides were responsive and communicative.
Anonymous_1726485850
4
|
September 16, 2024
The caregivers aren't good at making sure he showers and changes clothes. Generally, they have good coverage.
Rita C_11
5
|
September 10, 2024
It helped me get some sleep. There were times that it just didn't work out when we got a substitute, but Tina was excellent. Brian was also a great caregiver.
Andre B
5
|
September 9, 2024
The helped with washing needs and individualized attention. It was prompt response.
Jessica L_5
5
|
September 4, 2024
These services give me peace of mind because I know my mom is well cared for. The agency has assigned quality caregivers and my mom is comfortable with them.
Victoria C_7
5
|
August 27, 2024
I am able to go to my job because they are there. They are dependable.
Janet S_38
5
|
August 21, 2024
They provide care for mom. My mother is very happy with the aides.
Michael K_26
4
|
August 21, 2024
They are on time and care about their clients. They are on time and convenient.
Joy O_1
5
|
August 14, 2024
The caregivers were compassionate. I liked that the level of communication was great and they were responsive.
Kristen K_2
5
|
August 14, 2024
They are there for mom. They are easy to work with.
Christa M
5
|
August 9, 2024
They help with her daily activities. I like the continuity of the company.
Kitty R
5
|
August 8, 2024
We were both sick when we started services with them, and they were a lifesaver. I liked that I was able to leave on occasion and they would prepare his meals. Everyone was very helpful and kind.
Jeff T_6
4
|
August 6, 2024
They keep in contact with me if they can't find her, or come into the room for any reason. She may be showering or is busy at times. I wish there was a level to have someone fill up my mom's pill box, without a nurse coming to do it. I was under the impression the workers could do it, but they can make sure she takes them; and let me know that a nurse would have to do it themselves, since they're not allowed to.
Nicole A_1
5
|
August 2, 2024
It is really good. The only thing is the schedule, I think the morning time would be better but Amy was only available in the afternoon. I like that they follow up in the scheduling team and the consistency. I like that they do a good job pairing the clients and caregivers.
Alan M_5
5
|
July 25, 2024
Fairly limited service, but we enjoy the company. Brightstar care is prompt and they provide the services.
Jane H_17
5
|
July 23, 2024
I like not having to worry about my mom. I have been dealing with them for several years and they have done a great job with my mom.
Helen W_17
5
|
July 22, 2024
I like that he has someone here to prevent him from falling. I feel the services provided have been timely and efficient.
Walter "
5
|
July 16, 2024
They stood by after I had my procedure on my leg. I like that they are helpful.
Mark S_42
4
|
July 5, 2024
It helps me daily, it takes relief for my parent's children, and it gives my parents peace of mind. I like that they're very knowledgeable about the community.
Joel H_3
4
|
July 3, 2024
They have been helpful. They help her with doing grocery shopping and errands. They have in general been very responsive, effective, and provided most of the care we needed.
Jean G_20
5
|
June 27, 2024
They meet my needs and make a big difference. They are very easy to work with, and the ladies are very gentle.
Peter N_6
5
|
June 26, 2024
What they did provide would have been nice if we needed it. I liked the people who came to the apartment. The ladies who had the initial setup were outstanding.
Erika L_1
4
|
June 25, 2024
Some of the caregivers are really good and take their time and some rush, rush, rush and my husband cannot be rushed. I like that they can give me a couple hours in the morning and in the evening. I think that the problem is that we have the last hour in the evening and the caregivers seem tired and just want to get home.
Ann F_9
5
|
June 25, 2024
It took the stress out of worrying about my dad because I knew someone was there. I like how quickly they were able to provide services that we needed. The people who take care of my father are excellent.
Janice J_5
5
|
June 22, 2024
I can't take care of him on my own. They are responsive to his needs.
Ginger W_2
4
|
June 20, 2024
It is companionship to my husband while I go to rehearsal. It helps me because I do not have to leave my husband alone. I use them as a companion for my husband.
Anonymous_1701783785
5
|
June 10, 2024
The client couldn't be without the agency. The caregivers keep her safe and keep her company. They're very nice people. The client needs a lot of help because she broke her hip. They just keep her where she can stay in her house and not have to move into a nursing home. They're an amazing company, especially Gene, or whoever the manager is. I like that they're extremely good at communication and the caregivers that they send are wonderful people.
Judy I_1
5
|
June 5, 2024
They've made it a positive experience by making sure the employees know what to do. I would tell a friend about their flexibility and how they can provide assistance any time.
Carol M_42
4
|
May 24, 2024
It depends on the caregivers that show up, some days are good, and other days it is not so good. I would prefer just one caregiver. I would recommend them as they try hard to accommodate the patient.
Anonymous_1715790045
5
|
May 15, 2024
The most helpful has been anticipating my needs. I like that they are available.
Gloria J_7
5
|
May 9, 2024
They have shown interest in my wife and I. They have been very responsible in terms of the times they come here and help. They are very willing to do what we think they should be doing.
John "Jake" L
4
|
April 24, 2024
They treat him very well and seem to carry on with what he needs. I like that they have all been courteous and kind. Their presence is acceptable.
Laurie M_8
5
|
April 24, 2024
They are essential to my mother. The caregivers are for the most part pretty good.
Kelly H_8
4
|
April 8, 2024
They worked very hard when I needed someone. Occasionally they were late. My only complaint is the flow of different people. They all cared for him differently, and it became disruptive. I learned a lot from them. We needed one consistent person rather than multiple caregivers.
Jacque_1
5
|
April 5, 2024
It prepared what I needed while I was sitting. They are flexible with their contract, and you can cancel pretty easily.
Carolyn H_20
5
|
April 2, 2024
It has helped me. I don't need as much as I did need. They run errands for me and find things for me because I lost a lot of my eyesight. I like my caregivers.
Sharon G_19
5
|
April 2, 2024
She was very accommodating and flexible. I have already done that. She picked me up at the hospital and brought me back. She is a great driver and very helpful.
Kirsten O
5
|
April 1, 2024
The agency has been receptive to questions and have allowed us to adjust our day. Everybody has been so responsive in a kind and caring way. I would tell my friend that everything has been great. Everyone has been so patient and kind.
Eric P_6
4
|
March 26, 2024
Having Birghtsar assisted him in independent living. I liked the Supervisor who worked with the caregiver, she was above and beyond.
Eric P_5
4
|
March 26, 2024
She has fibromyalgia and sleeps a lot. So, the impact wasn't much. I hoped to rouse her and get her out, and that was minimal. We needed someone to be there, to help while we got things done. I was hoping for more, but I understand that it was hard. Carrie was great. The caregivers were not consistent. Some were really good, and others were not as good.
Peggy W_14
5
|
March 25, 2024
He has dementia and is 95 so he does not know what is going on. It gives me peace of mind to know that he won't get up and fall when they are here. I like that they are very dependable. If I don't care for a caregiver or aide, they find me someone different that gets along better with my husband.
Shelly_1
5
|
March 19, 2024
When he had them, they sat with them over night. He had taken too much of a medication and was kind of out of his mind and they sat with him every night to make sure he was back to normal. He really liked talking with them. I love that they were so responsive and caring. I had no idea what I was doing, and they walked me through it. They are always there if I need them.
Carla A
5
|
March 7, 2024
My aunt needed the care. Whatever her needs are, they help her. They help her with activities of daily living. BrightStar was very accommodating in regard to 24/7 care. They made a good schedule to accommodate. I would mention that they are very patient with their needs. They get a hold of caregivers immediately in case of emergency.
Lorraine H_4
4
|
March 5, 2024
They made life easier, and the first person stayed here the longest. Their admin people need more training, as well as their caregivers.
Chuck K_3
4
|
March 4, 2024
We were only with them for 2 weeks. They helped with his day-to-day needs. It was more of a cost decision.
Leslie W_4
5
|
February 22, 2024
The provider has helped us the most because he has special needs. I can't leave the house without them. I like this agency because of their top-level care and they're dependable.
Jean D_19
4
|
February 15, 2024
As her POA, I might like more feedback from them on how things are going. They are very reliable.
Robert H_69
5
|
February 14, 2024
Without that, it would be difficult to walk around and make a meal. I like that usually the person coming would give me good care and whatever I need like preparing breakfast, cleaning and vacuuming and attending to whatever need I would have.
Kristin W_4
4
|
February 12, 2024
They could be more flexible with the scheduling. It is very organized, and the nurses know what they are doing.
Anonymous_1707235293
5
|
February 6, 2024
They help me with cooking. I like that they seem to be on top of things.
Bob T_6
5
|
February 2, 2024
They helped him the most by treating him like a real person. I would recommend them due to the professionalism and the heart of what they have done.
Anonymous_6553
3
|
January 19, 2024
They need to allow my wife to do what she is still capable of and just help if she needs it, rather than doing everything for her. I would like a caregiver that speaks English.
Joan B_36
5
|
January 18, 2024
They have helped me get a hold of my temper. I am satisfied. Where would I be without them? The people are so nice, and I appreciate service. Laura is great and nice and understanding.
Martha "_2
4
|
January 18, 2024
I don't think they could have made his life easier. They could try to send a consistent caregiver every day.
Kara D
4
|
January 18, 2024
It definitely improved his quality of life, but it depended on the aide. When we had an aide who wasn't a regular, sometimes they just weren't as proactive. They generally made it easy to schedule, but it was more challenging when we were trying to find replacements. They generally were able to fulfill all of our needs.
Eric B_6
5
|
January 16, 2024
One of the caregivers did her nails for her. I like that they are communicative, and the caregivers are friendly.
Elizabeth "_9
4
|
January 8, 2024
It has made my life more comfortable. We have just had a lot of different caregivers come through and we need a consistent one. They are very in tune with what I need.
Pat G_21
5
|
January 5, 2024
I would see that the caregiver was doing things for her. I liked that there was one girl who knew what to do, and she did not have to be directed.
Sue B_24
5
|
January 4, 2024
It makes life easier because I don't have to do the work. It's less work for me. I like that they are reliable and friendly.
Fran F_1
5
|
December 21, 2023
There is a big improvement in our lives. They are very prompt, and they send quality caregiver. I have had no problems with them.
Anonymous_1703093700
4
|
December 20, 2023
She takes care of me. She is very pleasant.
Kay G_4
5
|
December 20, 2023
They gave good employees that do their job. They are very efficient.
Janna H
5
|
December 15, 2023
They sent very kind people who were easily able to understand the care and routine needs of my mother. I liked how flexible they were.
Eileen V_4
5
|
December 14, 2023
It gave me great comfort knowing that they were taken care of. I like that they are responsive. Most of the caregivers were very good.
Regina "Gina" F
3
|
December 9, 2023
They help me shower and help me with whatever I need. They need to improve the quality of the people they send.
Dana S_7
5
|
December 5, 2023
It made things much easier for us, so they were very important. I liked the caregivers that were sent to take care of my father.
Judy N_13
4
|
December 4, 2023
The client's family gets more rest. They are very responsive, and they are able to get me a caregiver right away. The caregivers are excellent.
Ruth S_25
5
|
December 4, 2023
The agency has made my experience positive because they show up on time, and they do the job. I would recommend them because they meet the needs of the patient.
Patty M_12
5
|
November 27, 2023
It really helped out. I like that they were very flexible and worked with us.
David M_57
4
|
November 14, 2023
They only come in once a week, but it does give her some adult interaction with someone other than me. The headquarters staff has been very proactive in lining things up and working with me to identify caregivers who interact well with my wife.
Susan K_33
5
|
November 9, 2023
It took us a while to figure out how much we didn't need. So we were able to take it down to what we really did need. I like the ease at which they are willing and capable to get us help in our home, even if it's last minute.
Traci H_1
5
|
November 2, 2023
They are available in 1-hour increments. I feel better knowing they are taking a look at mom. My mother likes them.
Sandy B_13
5
|
November 2, 2023
They have relieved the worry of having good care for my mother. I would want to recommend them because they work with us on scheduling when there are issues with the care providers.
Megan T_2
5
|
October 25, 2023
They provide care for my elderly parent and help to do lighthouse work. They are very easy to work with and very friendly.
Lisa _6
5
|
October 25, 2023
They have helped the most by keeping her healthy and safe. I would recommend them because they have been very reliable and responsive. In general, we have had excellent quality of caregivers.
Catherine M_25
5
|
October 23, 2023
They have good companion care. They have good communication.
Cindy A_7
4
|
October 18, 2023
He has been fed and has medicine reminders. They warm up his food for him. He could do it himself, but he doesn't so that helps. Everyone we had has been good, maybe the price for the weekend for two people, they could cut it.
Anonymous_7635
5
|
October 6, 2023
It changed my life. Sometimes I have a hard time getting around. They are very nice people. I already did to everyone in my apartment building.
Karen S_56
5
|
October 6, 2023
They provided an assistant to help look after my dad in the morning and help him get his day started. I like that they were very accommodating about schedule changes. Any kinds of requests or needs that came up in the middle of a week, they were able to make those changes within 24 hours.
Sandy R_15
5
|
October 5, 2023
The caregiver were conscientious, courteous, professional. I hired Bright star after firing another nursing company that I had hired, they were better and superior in their communication, organization and their promptness and their overall business.
Charlotte L_2
5
|
October 4, 2023
The people that they send out are amazing. I like that they send someone immediately if you have an emergency.
Bob M_21
5
|
October 3, 2023
The main thing is that they take care of my wife, Linda, and they do a good job. We've had about twenty different people here doing things, and their skills are varied, but the ones we focus on understand that we are all part of a team. The caregivers are well-trained, and they are very efficient and prompt at getting things done.
Louise V_2
5
|
September 22, 2023
I was able to get out when the aid was here, my husband was getting showers, and he would do his exercises better with them. We are very pleased with the care they gave him, and they were very efficient in how they operated.
Gina C_4
4
|
September 20, 2023
They help her by giving her personal hygiene care. We would like them to take her out shopping. I do not have enough experience with them yet. They could make sure they read the file notes since we are always getting new people.
Julie J_6
5
|
September 15, 2023
They helped the most with the caring attitude of the caregivers. I liked that everyone was very caring and receptive to my mother's needs.
Jeri L
5
|
September 6, 2023
They were reliable. I like it was convenient for me.
Carol S_62
3
|
September 5, 2023
They could provide physical therapy. I would like to see the communication improved.
Ron _3
5
|
August 15, 2023
They took the burden off of me with my mom. The availability, accommodation, scheduling was good.
Sandra O_3
5
|
August 10, 2023
They were very helpful and did what Peter needed and what I wanted them to do. It enabled him to be more comfortable. They did everything that was needed. I liked everything. I liked all the caregivers, and the person I dealt with as my schedule, Laura, was fantastic and always helpful.
David B_17
5
|
August 10, 2023
They've helped the most by interacting with her. They walk with her, play cards, and have her do things instead of just dressing and eating. I would recommend BrightStar to others because I don't have to worry about anything and there's always good people that come.
Sally B_5
5
|
August 2, 2023
They know what they are doing. They are a very important part of my life. They are good people.
Sandi W_2
5
|
July 26, 2023
They have given peace of mind to the family. The caregivers are attentive.
Pamela D_11
4
|
July 24, 2023
The caregiver did not really do anything except asking her if she needed any ice. They could improve their compatibility part. When they interview the family, they should try to find someone that fits well.
Erica H_3
5
|
July 17, 2023
The services take a lot of worry off of me and my brother. I like BrightStar Care because the administration and the aides have been helpful.
Patricia T_13
5
|
July 14, 2023
I really helped me when I needed it the most. They are very professional.
Bill D_13
5
|
July 12, 2023
They help with bathing. They have a deep bench.
Renee C_6
5
|
July 12, 2023
They give good company and help relieve family members. The people are nice and helpful.
Will L
4
|
July 10, 2023
I like that they had nice people. It was too expensive.
Christine H_9
5
|
July 5, 2023
It made my life much easier. I like that they were able to answer all my questions and get help immediately, which was very important.
George L_14
5
|
June 27, 2023
They made sure she was safe, which was number one. They provided companionship and made sure she was getting breakfast and lunch. Just all the people they sent out did an excellent job, they were very friendly and showed up on time.
Jill H_8
5
|
June 23, 2023
The services have been positive because she feels safe with the caregivers. I like the agency because everyone has been very attentive.
Diana M_20
5
|
June 22, 2023
We are hiring them to make sure my mom gets proper bathing several times a week. They have been able to do very well, and it takes a load off of my dad. BrightStar Care has great communication on scheduling. The nursing aids have been punctual and adapt well to taking care of different people.
Veronica M
5
|
June 22, 2023
Her care was very advanced and it was hard for them to staff her, but they continued to try. I liked their professionalism. They seemed to really care. They tried to be flexible and work with us.
Crystal W_3
5
|
June 7, 2023
Helen in particular will take the client out places if she wants to go. She motivates her to get out of the house, which is what she really needs to do. They're not all like that, but I do typically try to request Helen. Getting out of the house and having social time has been the best part. I like that they are really great at communication with me. I also love the one nurse that sees the client. Her name is Helen.
Joan N_4
5
|
June 6, 2023
They were with him 24/7 and got him whatever he needed and wanted. We had some good caregivers. We liked the health care manager.
Anonymous_7461
4
|
June 5, 2023
I had to be here to help. I've tried to put it all out of my mind, the caregivers were good.
Michael B_53
5
|
June 5, 2023
They are good communicators. I like the quality of the care I am getting and my caregiver is excellent, pleasant, and very efficient.
Sue R_12
1
|
May 22, 2023
It caused him fear and concern at a time when he was already not doing well. He did not have the care he was told he would have. I would like to see improved responsiveness, including timeliness of follow-up and information management.
Ellen B_7
5
|
May 22, 2023
There has been good communication and coordination of schedules. I like the reliability and good quality caregivers.
Karen S_46
5
|
May 16, 2023
IT has been a positive experience because the aides have been great. I would recommend them because they have been really easy to work with and the support staff is great.
Anonymous_5181
2
|
May 16, 2023
Keep the disputes among the caregivers. Not in my apartment. They need to train their caregivers better. It's impossible for me to train the caregivers.
Michael "_1
5
|
May 10, 2023
They help the most by doing their job and being on time. They do a good job.
Griffin T
5
|
May 5, 2023
It has been a slow start but headed in the right direction. It makes my life dramatically easier. I love my consistent nurse.
Jeffery S_3
3
|
May 3, 2023
The first one wasted my time. The second one was a little better. The first three nurses were not helpful. The first one did not speak English. I spent 1/2 hour on the phone and got nowhere. They were not very flexible.
Karen D_24
5
|
May 2, 2023
The services have been able to help us by keeping my mother-in-law safe and giving her medication to her every day. One thing I like about the services is that they are attentive and kind.
Ryan _1
5
|
April 24, 2023
It has helped improve my aunt's stability. I liked the consistency in the staffing.
Robert R_53
5
|
April 21, 2023
They are able to provide aides 24 hours a day. The aides go above and beyond and communicate well.
Julia T_1
4
|
April 19, 2023
They help through ensuring that there is someone available. I wish they had a virtual profile, so new caregivers could have that information.
Cathy A_6
4
|
April 14, 2023
Knowing that somebody was there for my mother when she needed very personal care We had 24/7 care so it just really depended on the caregivers we received from the company.
Carol T_15
5
|
April 14, 2023
My dad needed help and they were able to come within 2 days of me reaching out. They are responsive and they do everything I ask them to do.
Bob S_41
5
|
April 10, 2023
The services have been very helpful, because they take care of my wife. It takes the burden off of me. I like BrightStar Care because the caregivers have provided what we have requested.
Michele K_1
3
|
April 4, 2023
Having someone there with her was helpful when we couldn't be there. Their staff is not consistent in their capabilities.
Bobby K_1
5
|
March 24, 2023
I walked downstairs to check on him. I am sure he liked the caregivers. They did good care for my dad and I appreciate that.
Amy D_4
5
|
March 24, 2023
It helped him, they were really responsive to feedback when he didn't want someone full day. I would recommend them because they were great to work with.
Anonymous_7126
3
|
March 22, 2023
If the things I mentioned, it would have a greater impact. Sometimes the woman are late and some don't know how to cook.
Anonymous_7120
5
|
March 10, 2023
It's nice knowing they're there so I don't have to be. They have good availability of hours.
Gretchen _2
4
|
March 2, 2023
We don't have to be there everyday; and we know our mom is not alone. They have ample resources to cover 24/7 shifts without me having to be involved.
Joanie M
5
|
March 2, 2023
I couldn't function without them. I started out with 24 hour care. I like the quality of the caregivers. That was the main thing.
Mark D_13
5
|
February 17, 2023
They are competent. I like them because they are responsive.
Scott Z_1
5
|
February 13, 2023
They allowed me to work while knowing my mom is in good hands. I like how the agency is attentive, and they're quick to adapt to our needs.
Scott D_9
5
|
February 9, 2023
It allowed my mom to stay in her apartment with people there to help her, and I didn't have to be the one there with her. Every person I dealt with was professional and I knew they cared about my family.
Sadaf A
5
|
February 7, 2023
It makes my life easier because I don't have to worry about my husband not being taken care of. They have good communication and send us to people that are qualified.
Julie A_5
5
|
February 6, 2023
Jessica and her team has made it really positive. They've been really helpful. They have great caregivers and are very responsive. They help with scheduling.
Robert S_93
4
|
February 2, 2023
They could have more uniformity in the services that the caregivers deliver. The scheduling process is sometimes bad. We will sometimes get scheduled too close together and can't make it on time to their next appointment.
Kim C_15
5
|
January 24, 2023
From what I heard, everyone has been wonderful and met her needs. I like that the director came to visit us.
Anonymous_6915
4
|
January 24, 2023
The sociability of the caregivers is the main thing I like. I like that the agency is personable.
Kathy L_24
5
|
January 23, 2023
The agency is responsive and fill gaps whenever necessary. We had gone through I think six different agencies before them. The agency is very responsive by phone and email. They seem to get resolutions quickly.
Cassie J
5
|
January 23, 2023
They have made my experience positive by helping us find reliable care. One thing I like about them is they are very personable they make it very easy to get started and find care.
Patrica L
5
|
January 4, 2023
They always make sure I have someone. I like that the people that come to us hvs been trained as advertised.
Anonymous_6905
1
|
January 4, 2023
It made life worse. They sent different caregivers without notifying me.
Anonymous_6764
4
|
December 21, 2022
They help with feeding. Some of the caregivers are a little tardy, but other than that they are fine.
Anonymous_6771
3
|
December 20, 2022
They help my husband with his walker and by just being here so I can come and go. They caregivers don't come on time one person fell asleep.
Dick S_4
5
|
December 15, 2022
The caregiver being there with my wife makes a huge help as she helps her get in and out of bed, helps with breakfast, and gives her exercise and activity. I like the quality of the services provided and the follow through to ensure we are receiving care, so I'd recommend them.
Aaron M_2
2
|
November 28, 2022
They always come up with a different story when I try to communicate with them. I wouldn't bother recommending them to a friend.
Anonymous_6718
5
|
November 14, 2022
They have provided the care needed. They are flexible.
Karen R_21
4
|
November 3, 2022
I don't have to go there every day, which is nice, but I'm not very familiar. The agency doesn't have a consistent caregiver, which makes things hard.
Chris Q_1
5
|
November 3, 2022
They just help her get up and get going, since she is 90 years old. They make sure she has something to eat and takes care of the medicine for her. I like how on the ball they are when it comes to getting care for my mom, so I would recommend them.
Janice R_9
5
|
November 3, 2022
Knowing that someone is with my partner makes life easier. I like the people they hire.
Marcia M_5
4
|
November 2, 2022
I think she is providing a lot of support, but I don't know how critical it is. I like that they are easy to work with.
Sandy I_2
5
|
October 4, 2022
They have made my life easier by being there for my mom. She needs help with showers, reaching things, and dropping things, and they are there for that. I like that they are very responsive with issues or scheduling.
Carol M_48
2
|
September 28, 2022
Primarily it was somewhat better and I could leave the room with them there but there was not a sense that they knew what they were doing. He should have been in a hospital but at the time we did not know that. The issues was a lack of two way communication with me and my husband and the people that came to care for them. I never knew what they were capable of. I thought they would have been better trained with medical things. We needed them to care for an injury.
Debra F_2
5
|
September 26, 2022
They check in once in a while and it is easy for me to call them and let them know. The lady that we have had helped with cleaning and she is absolutely great and we're happy with her.
Beth C_13
5
|
September 24, 2022
They provided consistent 24/7 care with good people. All the staff never failed to cover a shift.
Sue M_18
2
|
September 23, 2022
They could be on time. They could improve their communication.
Pat S_17
4
|
September 8, 2022
Sometimes it wasn't clear what some of the people were able or wanting to do. Some of them were very good and some of them helped my mother-in-law but didn't seem to want to cook anything for her. They're very cooperative and genuinely send very qualified people.
Anonymous_6469
5
|
September 2, 2022
The nurses have been wonderful. I like the communication from the operations manager, it's been wonderful, and they follow-up.
Bruce V_1
4
|
August 22, 2022
Our problem is that it is quite difficult to get her to go on any kind of excursion or anything that requires walking. It is not the caregiver's fault. They are structured and organized and they seem to know what they are doing.
Ann B_21
4
|
August 16, 2022
I had services one, two, or three times a week. I was glad somebody was here when I was taking a shower, but I had taken a shower before by myself so I wasn't a great risk of falling. The lady who normally came and did that was usually on her phone. I liked their service. It was consistent.
Carol A_25
5
|
August 8, 2022
I can't be there because I work and my parents need care all the time. It has changed my life. They are very responsive and quick to arrange care.
Latifa M
3
|
August 2, 2022
They do the job. They took my blood pressure. They are better than they were before.
James "_3
5
|
August 2, 2022
The quality of people that they sent to me was great. It was very easy to reach out and it wasn't a lot paperwork.
Heather T_3
4
|
August 2, 2022
There was one nurse where I told her to be careful with water and my mother did choke and I thought she could have sat her up in bed a little more. I love their CNAs.
Barry C_4
3
|
July 19, 2022
They couldn't provide a caregiver on a consistent basis. They could have provided a caregiver.
Karen A_11
5
|
July 13, 2022
The agency helps my dad keep on schedule and keep up with appointments and meals. I liked the communication when I call and contact them and the emails are answered.
Michela M
1
|
July 12, 2022
He got very stressed out and didn't want anyone looking at him. I would like to see the caregivers be more proactive.
Marilyn S_9
5
|
July 5, 2022
I live far away from her, so it was a real help to have someone there who I knew was trained. I liked the caregivers. When I needed someone to show up last minute, they were always able to show up.
Jenn B_1
4
|
July 5, 2022
It is care for my son so he is able to go to school. I like that they are local so all the nurses are local.
Peter R_4
5
|
July 5, 2022
She will take my mother around and provide an outlet for my mom to be able to go outside. We like the person who comes out.
Carol A_24
5
|
July 2, 2022
It was great that I did not have to be there all the time I knew someone was there to take care of her. I like that they care and are easily accessible.
Urmila H
5
|
June 23, 2022
The caregivers all have different abilities and sometimes I am unsure what they can do. The agency is helpful by allowing me to not be there as much. I like that they are responsive on scheduling, I am happy with the management, and when I have issues they dealt with those right away.
Bruce _2
4
|
June 14, 2022
It's been largely helpful that they provide the services that they do. They take my father to and from the meals, and they provide transportation. Their responsiveness and adaptiveness.
Jim R_16
5
|
June 2, 2022
The agency is helpful by allowing me to leave my wife alone without any worries. I like that they have super caregivers and they provide good quality of care.
Marc L_2
4
|
June 2, 2022
It is due to the mental cognition of the patient, I do not think any agency would get a ten in this case. I like that BrightStar Care is reliable and consistent.
Anonymous_6123
5
|
May 23, 2022
They helped with errands by driving her around to shop or get her hair cut. I like their responsiveness and flexibility.
Chris B_25
5
|
May 12, 2022
It made me feel comfortable that my parents were being taken care of. They were able to schedule the change last minute.
Elizabeth L_11
5
|
May 9, 2022
They have relieved me of having to do some of the things myself and they provide comfort to my husband. So far I like the quality of people, though some are better than others.
Victor P
5
|
May 6, 2022
They take care of everything; the house is clean and the clothes are clean. They are very nice, friendly, caring. They go out of the way to help you and they do things to help you without you having to ask.
Sarah M_15
5
|
May 3, 2022
Someone was able to be with my mother when I couldn't be. It was essential. There's a lot of variety in the caregivers and it was expensive.
Beth M_11
5
|
April 22, 2022
The care has really rescued us from a lot of responsibilities. They are prompt answering my requests when asking someone to come out.
Nina M_2
5
|
April 8, 2022
They're very good at calming her down. I like that BrightStar goes over and beyond to find someone to fill in.
Pat G_17
5
|
April 5, 2022
It takes the worry off of us. There is no way my sister and I could be there. We are hours away and this way mom can stay at home. They could fulfill the 24-hour care we needed. For the most part, the caregivers are all nice and willing to do whatever we think it takes. We have been pretty satisfied.
Jessie B_3
4
|
March 23, 2022
The provider has helped the most in assisting in common tasks around the house. I like that they have been flexible, reliable, and a great help to me and my family during this stressful time.
Mike F_8
5
|
March 18, 2022
The caregivers are excellent. I like that they are very responsive to us.
Susan S_53
1
|
March 17, 2022
My dad would get a UTI because they would not change him. I wish that they cared for him and had done the services that was needed for him. I bought cases of water for my dad and the caregiver would drink it and they would not give him water. I would not recommend them because no one responded when I called them.
Allison S_2
5
|
March 11, 2022
I live 2 hours away and can't get to my mom's house easily. My mom seems happy with the people coming to her home, and that is no small feat.
Steve K_7
5
|
March 2, 2022
They provide wound care and that is important. They are friendly and easy to work with. They get what needs things that need to be done.
Anonymous_5876
4
|
March 2, 2022
It was good to have them, but there are cheaper alternatives available now. It would be helpful to have the same caregiver each time.
Anonymous_5791
3
|
February 16, 2022
My quality of life is made somewhat better. It's good to know that there's at least a warm body there with my dad. I don't know what other options there really are, and it depends on the person that needs care and what it is they need. Some caregivers are phenomenal, and some barely do anything or would even make it hard to contact him.
Karen K_32
5
|
February 16, 2022
The agency help my mom in helping her shoe what she needed to do and walk with her and making food and coffee. I liked that the people that came over were friendly very competent and very helpful.
Anonymous_5793
4
|
February 9, 2022
They wash the laundry. I like having clean laundry. It's been great so far but I only have had them for a little while and they are only here for a short time per week.
George R_11
5
|
February 4, 2022
We appreciate BrightStar Care's availability and their responsiveness. They seem to be responsive. BrightStar Care seems to be "with it," as far as I can tell.
Ed A_2
5
|
February 4, 2022
This agency always seems to understand exactly what I need. I like that this agency is professional.
Nancy _15
4
|
February 2, 2022
They're quick to communicate with me, they're patient with me and my sister. I would like for their caregivers to be better paid. It's an important service and they need to pay them more.
Kathleen R_9
5
|
January 26, 2022
I couldn't do anything without them because I fractured my wrist. I have met so many wonderful, qualified people.
Cindy _6
5
|
January 24, 2022
The caregivers were responsive and very professional. The agency called weekly to see how things were going with us.
Steve L_8
5
|
January 21, 2022
This agency finds new staff if somebody leaves and the clients needs somebody new. I like this agency's responsiveness to my questions.
Yvonne M_1
5
|
January 14, 2022
It frees up some time for me and they are able to help my mom. They are flexible and have good quality people working for them.
Van T
5
|
January 6, 2022
My mom is happy when someone can come and change my dad. But sometimes they ask my mom to help. I like the communication and the ability to fulfill requests.
Joan C_24
5
|
December 23, 2021
The services allow me to get out one day per week, while my husband is being taken care of. I would recommend the agency highly, as long as they get the right person.
Melinda B_2
5
|
December 14, 2021
It's given me peace of mind because I know that my mom is cared for, and my dad is getting the rest he needs. I like their ability to react quickly. They're caring about the clients.
Edward A_4
5
|
December 7, 2021
They provided professional care. They were professional and respond quickly.
Francis B_4
5
|
December 7, 2021
They've made my experience positive by keeping in contact with me on all things. I like BrightStar Care because they have good people and they know what they're doing.
Mary T_24
4
|
December 2, 2021
They could make my life easier by giving me more time with them. I like that BrightStar care can respond to any urgent needs I might have.
Dicy M
4
|
November 22, 2021
They helped anemically, some of them were very good with Tony. Whatever I asked of them they did It. I found there was a language barrier with a lot of them and they also could have been a little more attentive.
Helen G_12
4
|
November 5, 2021
They take care of my husband, I am not really able to. I need their help morning and night and in the afternoon. All the people are good workers and know what they are doing. They take good care of my husband. But on the weekend I have to make sure the girls that come know what to do and where everything is.
Jon P_2
4
|
November 4, 2021
They provided quality caregivers. They are really reliable because they know how to handle my dad.
Patricia K_13
5
|
October 22, 2021
I can go and do things while my mom is left with care. I like their service to us.
Katy M
4
|
October 21, 2021
They help with things in the bathroom. They clean and cook. I would like them to be more honest about the skills of the caregivers.
Anonymous_2817
5
|
October 7, 2021
It's made the difference between dropping everything and being able to do the things I need to. Moreen the helper showed up everyday. I've been very happy with the responsiveness and how quickly services are provided.
Mary R_44
4
|
October 7, 2021
She was dying and they were their to provide to comfort. They did what they could. They were very reliable and on time. they are easy to work with and friendly and seemed to care.
Anonymous_5214
4
|
September 29, 2021
They could have sent someone who was trained. I would like them to improve the cost and the training.
Anonymous_5147
5
|
September 24, 2021
They have really helped by checking in on him and making sure that he is okay. I really like that they are responsive to us.
Nancy P_23
5
|
September 22, 2021
It helps my sister and I tremendously with our Mom. We can sleep in our own beds at night. I like the flexibility. They go out of their way to communicate.
Susan M_47
4
|
September 20, 2021
They did exactly what they where hired to do, they would help her with all her needs. The caregiver where very responsible and do their job very well.
Colleen P_2
5
|
September 14, 2021
Sometimes people had a little bit of an accent that my mom couldn't understand, but in that stage of her life she wasn't hearing too well either. It was more on my mom than it was on them. We weren't able to get a consistent person coming. We were only using their services for Saturday. They were capable of getting somebody every Saturday, but I know there was a lot of trouble with finding somebody. I don't know what they did behind the scenes, but they were always able to find somebody to take care of my mom or find people to split the shift.
Lou A_3
5
|
September 14, 2021
It makes it so much easier when someone gives my husband a bath so I don't have to do it myself. Anytime I ever call them, they take the time to talk to me and don't act like they are in a hurry. They always give the right answers.
Lauren T_3
5
|
September 2, 2021
My mom likes her caregiver. They run errands for her and companionship. They have been easy to schedule with.
Anonymous_5070
4
|
August 26, 2021
The primary use of the caregiver is to have someone that can provide companionship. They are a smaller company, so they can't always cover last minute, but I have no problem with the services provided.
Nancy E_10
5
|
August 26, 2021
Michelle interacts with him and he's very happy with her. I like the way they answered my questions, they answered them directly without beating around the bush.
Sarah R_11
4
|
August 17, 2021
My mother needs a lot of care that she cannot do herself. The caregiver puts my mom in a better mood and refreshes her. They could improve the main office as it severely lacks communication. I am having a lot of hiccups with the administration on billing and scheduling. Our caregiver for my mom is amazing and professional. She makes us feel comfortable.
Gloria S_8
4
|
August 11, 2021
Part of the problem is that I cannot hear or see very well so I really needed help. One thing though is that I wish they could have given me the same caregiver every time. They had 58 different caregivers come since December. I had 24/7 care and I really appreciated that.
Benita S
5
|
August 10, 2021
I could not have survived without them. The first 12 days, my sister helped to look after me, and they came at night to give her time to rest and have downtime. They were efficient and they were absolutely charming. I felt really well cared for.
Anonymous_5089
5
|
August 10, 2021
I do not have to do things myself, and it is more comfortable for the client. The caregiver is careful and thorough, she works fast.
Ann L_7
5
|
August 10, 2021
The care that is provided is consistent and as we expected it to be. They are very responsive and they provide good caregivers.
Dominic M_1
4
|
August 10, 2021
The bathing is very good but the house keeping is very nice. We did have different people but they have helped me.
Tom B_20
5
|
June 2, 2021
They have really helped her by being here and present. They look at photo albums with her. I like that they sent us Martha. She is professional, caring, and attentive.
marcia V
5
|
June 1, 2021
I can't drive because of my elbow, and they come by and are very nice and helpful with what I need. I like how they are very attentive and nice, and they follow the care plan.
Don R_9
5
|
June 1, 2021
They have been responsive and responsible. They are on time. Everything they have done has been great. I have already referred this agency to many people. They are responsive and responsible.
Susan _10
5
|
May 29, 2021
I like that he has something to look forward to during the week. My husband comes and goes to the social club. He enjoys it when he is there.
Kathleen H_9
5
|
May 26, 2021
The services have given me the freedom to get out, run errands, and see friends while Neil gets his care. The care is critical for Neil. The company is attentive and are very good about supplying what we need.
Walter L_2
5
|
May 6, 2021
They made my wife more comfortable. They were so flexible.
Karen L_25
5
|
April 22, 2021
They show up on time and the people are nice. I like that they do what they say they are going to do.
Anonymous_4745
4
|
April 21, 2021
The office couldn't get things through, so stuff didn't happen for my parents like it needed to. There was some inconsistency in the abilities and competencies of the caregivers.
Julie R_7
5
|
April 12, 2021
They have helped by freeing up my own time to do my own job. I think that they do a good job of working to match caregivers to clients
Deron H
4
|
April 5, 2021
They take her places. I like the caregiver we have now. Some of them have not been as good.
Marcia M_4
4
|
April 5, 2021
There was just a gap between what we talked about with the people that initially came out, and the people who came as caregivers. There seemed to be a gap in their understanding there. They were sending people to be with my mom at night, and for the first few nights they didn't set up a baby monitor like we talked about, so the client had to raise her voice to get their attention.
Mary A_57
2
|
March 26, 2021
I think I should meet the caregivers first and interview them and let them know about my needs before they begin. They need more organization. The bills are so screwed up it's almost like a joke. Also, the people that they send should be speaking English so that we can understand them.
Chris T_1
5
|
March 25, 2021
The company takes care of my dad's needs so I don't have to do everything. The people that the company has sent us have all been really good.
Kevin M_15
4
|
March 24, 2021
For the most part, they have been good. He is having a very difficult time with the caregivers that have a thick accent or a softer voice. That and the combination of him being hard of hearing and the caregivers wearing masks has made it difficult for him to understand most of them. Now that we've got some people that are more consistent in the evenings, they seem to give very good care.
Ruth S_17
5
|
March 23, 2021
They found me a good caregiver who is consistent and hardworking. They are very friendly and they help me clean up around the house.
Susan D_16
5
|
March 3, 2021
We didn't like the idea of having to go to a lab for his shots. Now he really likes to have them here, because he is able to be in his own home. I have liked all three of the home care nurses. They are friendly and flexible. They were able to make changes to the schedule over text if needed.
Craig T
5
|
February 10, 2021
They ensure her medicine is taken. I like that they are responsive.
Lawrence H
4
|
February 5, 2021
I think that some of the caregivers really do not know how to do certain things. I like that generally the people that come to my house are on time and are very polite to talk to.
Steve L_5
5
|
February 2, 2021
The caring of the caregivers is high quality. I love the quality of caregivers the company sends.
Susan C_40
5
|
January 15, 2021
With his needs when he got out of the hospital, they have been very easy to work with on that and super cooperative. They have been easy to work with in terms of scheduling. My dad's illness has taken him down real quickly and they have been able to adjust to that, like how we needed to go from a few hours of help to 24/7 real quickly. They have been very flexible with working with us as his scheduling needs have changed.
Dave G_3
5
|
January 14, 2021
They have helped him to stay alive. They are vital for his diabetic needs. They are very professional. They have the ability to text or call the nurses and aides. The LPN and RN are top notch.
Rudolph K
4
|
January 6, 2021
I am not able to walk so they are very helpful for me. They need to improve their scheduling.
Susan C_27
5
|
December 18, 2020
It was reassuring to have someone taking care of my mom. It was important that we had someone with her. They are reliable and reachable. They provided quality care.
Greg M_1
5
|
December 18, 2020
The staff was caring for the client. I liked the office staff. They were really good at communication and following up with what they said.
Mary J_33
5
|
December 5, 2020
We have had a couple of experiences with new caregivers who may not have worked with Mickey's condition, but overall, we have worked with great caregivers who are dedicated to helping Mickey. We are just finding out that our caregiver isn't requiring Mickey to walk during the day, which is something we need for that. We are very likely to recommend people to BrightStar because the administration is great, and Jean in the office is great at contacting us.
Anonymous_3709
5
|
December 3, 2020
She is well taken care of. The services are good. Brightstar is flexible with their schedule and they have caregivers that are qualified.
Lisa P_15
5
|
December 3, 2020
They were helping my mom so that helped free me up a little bit. The people were very nice to us.
Brenda _2
4
|
November 13, 2020
I had to do the exact same thing over and over again because of the different caregivers. We're debating whether to call this agency again because my mom is back, but I don't know if I want to go through all that again. I'd like to find the right person who can understand her geriatric needs, like getting her to eat. I felt they were very responsive when I called. They listened to what our needs were.
Anonymous_3459
1
|
November 4, 2020
They didn't give her her medications for four days so that was very bad. They are not reliable.
Ken C_3
5
|
November 4, 2020
Before, she was in a facility, she was declining. There has been improvement back at the house, with the one on one care. There have been many different people, we thought we would get the same people over and over.
Anonymous_4132
4
|
October 24, 2020
I'm able to voice my opinion about the caregivers. The only disappointment we had was the companion care. It would have been nice if we had more of a background of the history of the person that was coming.
Allison C_1
3
|
October 19, 2020
They could make sure that her meds are administered properly. They could have consistent staffing with the same person attending, and follow-up reporting.
Aaron K
5
|
October 12, 2020
They are a wonderful help. I like that they are proficient and provide very good service.
Mary R_30
4
|
September 25, 2020
It helps me take a breather. It's almost luxury for me. Everybody comes in and they don't know what exactly they need to do. The inconsistency messes things up. I like to have consistency in caregivers. I'm not sure that's compatible with the way they work their system. At one time we had a consistent caregiver and that was awesome, but now we just get fill-ins. It seems like they just see who can take the shift.
Carol C_25
5
|
September 8, 2020
They had well-trained employees who knew how to deal with this situation, with end-of-life care. Everybody we dealt with was very compassionate and professional.
Mark K_10
5
|
September 8, 2020
I needed the help. It was as easy as it could be considering the circumstances. She needed more attention than what was possible. They changed the sheets for her and I had to help with them. They helped with cooking and they were able to help feed. They were thorough and they checked things out in the beginning.
Anonymous_4068
5
|
September 8, 2020
The services have improved the quality of my parent's lives. The services help my family overall because we have a sense of ease. We know that they are being taken care of even though we can't visit them during COVID-19. I like that we are able to maintain the same people. They are responsive to our needs and requests for changes.
Pat C_9
5
|
August 21, 2020
They were warm, professional and had good attention to detail. When I had the colonoscopy I was getting ready to go to sleep and I told the caregiver that she could go to the couch to get some sleep. She said no and sat in the room next to my room to give me privacy and sat there to listen to me when I needed help and I though that was extremely professional. I had a one time thing so I had them stay the night and help me. I wouldn't hesitate to use them again.
Floyd B_1
5
|
August 19, 2020
They helped with cooking and laundry. They made food. They were very responsive. They took good care of her. They did more than was expected.
Nancy G_13
5
|
August 11, 2020
The home care provider gives her dedicated time during the day that she is here and supports my mother. It also frees up some time for me and I don't have to worry about my mother. There is a commitment with getting to know the patient and family and finding the right caregiver.
Kathy G_8
4
|
August 11, 2020
The services they provided were excellent, it was just that the medical services were not helpful. The nurses communicated well with one anther, they were thorough and professional.
Peter N_1
5
|
August 6, 2020
My parents are elderly, developing dementia and losing their eyesight. My father was exhausted trying to take care of everything so it has taken the pressure off my father. They're providing a safer environment for my parents. I like that their communication is very good and that they follow up. They're utilizing the companions for my parents. My parents are happy with how they're being treated.
Barbara R_38
5
|
August 6, 2020
They do all of the things that she cannot do which is almost everything. They are very reliable, very responsive and they provide good caregivers for the most part.
Holder T
4
|
July 27, 2020
She was good at taking care of my mother and her needs. They don't communicate very well.
Sarah _2
4
|
July 27, 2020
They come three times a week and clean him up. It's nice having a caregiver.
Greg s
5
|
July 23, 2020
They're receptive to our instructions. They're good people to work with.
Stephen C_1
5
|
July 20, 2020
They've been extremely helpful, but I don't have anything else to base that off of. I like their communication and the way they take care of others.
Nikki G
5
|
July 14, 2020
The most helpful part of the care was them just being caring. We were going through a tough time and they really helped us. They were compassionate and very caring.
Jane K_3
4
|
July 8, 2020
It was hard because we only had someone who came one or two days a week. The person who came changed and it would have been ideal if we had the same person coming to build a relationship with my loved one. I liked that they were comprehensive and they had a team approach. They seemed like they cared.
Tom F_9
5
|
June 18, 2020
The lady was very nice, she came in and made breakfast, and when she had downtime she was active and asked if we needed anything else. This was the second time we used them, the first time it didn't work out and the next person was great. When my wife got sick we just got the last lady we got, they are very accommodating.
Bern B
5
|
June 18, 2020
They tried to come up with additional help which was more than accommodating. They also helped me when our insurance was completed and I didn't have any more money to use. They really tried to work with me when I had challenges.
Sarah S
5
|
June 12, 2020
It has taken so much pressure off of me. They are dependability and have a good quality of care and they are friendly.
Richard L_11
5
|
June 5, 2020
It gave her someone else to talk to besides me. The caregiver was knowledgeable and always willing to help out.
Melinda N_1
5
|
June 5, 2020
I had to worry less. The caregiver was very kind.
Marguerite "
5
|
June 5, 2020
The caregivers are good at helping her around the house. They help with bathing and cleaning. I think they are attentive to us and friendly. The caregivers are all very qualified.
Ella D
5
|
June 5, 2020
It allowed me to sleep at night. I liked the office staff and the caregivers. The caregivers were excellent.
Valerie B_6
5
|
May 21, 2020
The caregiver does an enormous amount of things. I like their communication with me.
Peter N
5
|
May 21, 2020
They are attentive to our needs. They are very professional.
Sharon H_21
5
|
May 19, 2020
They were always helpful and accommodating. I like that they are flexible.
Judy S_27
5
|
May 7, 2020
They always sent someone who was capable. I've had caregivers from other companies who couldn't even speak my language and couldn't understand what I needed them to do for me. I liked that everyone they sent was extremely professional and did a great job at connecting with my sister.
Barbara _6
5
|
May 7, 2020
The nurses were wonderful, there was a good fit sometimes and great fit other times. They all were very qualified. I couldn't have done without them. He had 24-hour care with nursing with BrightStar Care since he fell in May 2019.
Lynn S_13
5
|
April 21, 2020
It gave a sense of peace, that my mother was being cared for when I couldn't be there all the time. I had heard from someone else about them, and I was just as pleased as they had indicated.
Scott T_3
4
|
April 15, 2020
They could have more of a selection of what caregivers come. It is hard for them to get the caregivers they want. Probably because a lot of people want them. They have the services mainly to help free up his girlfriend. Her fear was for him to fall down and things. We were afraid she might be injured if he fell too.
Anonymous_3600
3
|
April 8, 2020
It wasn't helpful. There is a disconnect between what they say they will do and what they actually do. For the cost per hour, the quality of the caregivers need to be higher.
Mark _1
5
|
March 20, 2020
She was very helpful with Mom. She always made sure she wasn't bored. They did a really good job. The aide was kind and generous.
Diana H_6
5
|
March 13, 2020
I like that they were very helpful and very efficient.
Ella k
5
|
March 10, 2020
BrightStar was a life saver for me. They responded immediately to my need as a new client. My husband could not be left alone at night. The caregivers were excellent and allowed me to sleep at night~ both at the continuing care facility and our home. I appreciated the quality of care, flexibility, and professionalism of everyone involved. I highly recommend BrightStar!
George K_11
4
|
March 4, 2020
I had somebody coming twice a month for two hours but we decided that was too much so we reduced to half an hour. The people who come varied in their ability. The scheduling is good. The people they send are pretty much qualified. We have had them for several years and their quality of service varies. I have talked to BrightStar Care to give them some advice on who does what.
Patricia H_18
4
|
March 4, 2020
He was having a bad time with his memory, so it was hard to help him a lot. The people were very friendly.
Thelma H_3
5
|
February 20, 2020
The service is great. It gives me time to go to the grocery store and be about town to get things done. I feel safe with my husband in good hands. I think they're good. I have recommended them to several other people. They are always on time.
Evelyn I
5
|
February 20, 2020
It was good for my loved one, but sometimes it was uncomfortable for us as parents sometimes because we didn't know them. They seem to have good hiring practices, and in the end, the person that comes has always been a respectable person.
Amanda S_2
5
|
February 12, 2020
They made sure that he was able to be mobile, and they helped him to sit up. They provided dignity for him in the last week of his life. They were very flexible with the amount of care we needed.
Jeff E
5
|
February 6, 2020
There were days when he did not want to get out of bed but they were trying and him not getting up had nothing to do with them. They were professional and we had a good experience.
Tom K_6
4
|
January 22, 2020
My mother needs somebody to help her with random things. If the caregivers were able to get her to eat, that would be a tremendous bonus for us, but they help with a lot of things like laundry. She has two different types of health care received. Her second type of care is a hit or miss.
Alice "
4
|
January 9, 2020
They have made my life easier. They have done a really good job. They need to continue to do a good job. I had to tell one girl what to do. The others seem to know what to do and do it. They need to have closer supervision of their people.
Steve B_13
5
|
December 10, 2019
They just give my dad a break. He is not able to care for my mom as much as he would like to. I like that we can get answers. They always seem to be on call, and they are responsive.
Carolyn L W
5
|
November 22, 2019
Thanksgiving brings to mind our blessings, and isure do have a peace of mind knowing BrightStar caregivers are taking care of my Mom 24/7. My Mom deserves the best care as she has always taking care of family first her entire life; I'm very grateful BrightStar caregivers have helped her basic care needs are met to ensure she is not a fall risk. All caregivers are very friendly, professional and genuinely care about my Mom. As well, the staff have been wonderful to work with, especially with any last minute changes and communicating those needs with the caregivers. Thank you BrightStar.🌻
Dale O
5
|
November 21, 2019
We need them to keep my wife company, and it's been very good. They have always been more than helpful in trying to meet her needs and going the extra mile. They are very responsive to what we need and my wife's particular needs. When our caregiver cannot make it, they are good at getting good substitutes.
Margaret _1
4
|
November 16, 2019
They did an excellent job, but the cost was just too much. It is just too expensive. The average person can't afford that for an extended period of time.
Charlene S
5
|
October 21, 2019
It's positive as long as we have a good need. I like that I can usually get ahold of them 24/7.
Betty L_6
5
|
October 8, 2019
I have a progressive disease, and I can't do a lot of things. The caregiver takes the burden off of my husband and makes my day better and easier by helping me do the things that I can't do. They have a promptness in returning calls and taking care of problems.
Kenneth B_2
5
|
September 6, 2019
They have helped the most by improving my quality of life. I like that they show up when they say they are going to show up.
Anonymous_2438
4
|
September 6, 2019
They are very responsive to my needs. The people they hire don't speak English very well and that adds extra stress on me. A lot of them don't listen and are too bossy. We had to get rid of some for the attitudes.
Thomas R_3
5
|
August 21, 2019
They have helped the most by being here when I can't be here. I like that they come on time, provide good caregivers, and take care of them.
Lilliane F
4
|
August 21, 2019
Everything is positive right now because I have a positive attitude. They shower and dress him. Sometimes, not all of them are quite on the ball. The others do a lot more.
Sandy R_7
5
|
August 9, 2019
They take my in-laws to the grocery store so I don't have to. They are very receptive to all of our needs, and everything I ask for, they get me.
Robert M_3
5
|
August 9, 2019
They've worked with my wife in the bathroom and shower. They've been flexible.
Doris _1
4
|
July 17, 2019
They need to have more communication with us. That would be nice. It seems to be different, new people all the time. They need more consistency in that.
Anonymous_1990
4
|
June 13, 2019
It depends on the caregiver. They need to have nice, consistent caregivers. I like that they are pretty responsive over the phone and when we want change something.
Nancy S_2
5
|
May 16, 2019
They were skilled, compassionate, pleasant, and reliable. I like their reliability and they never disappointed me. No matter what the weather was, they always showed up and were very professional.
Nancy F_13
4
|
April 23, 2019
It did not take away a lot of time from me being away from my sister. I still take her to the doctors, and I still get calls from her. They did not follow through on something they told me. My loved one has dementia, and they told me that they could get a set schedule for every week, and that was proven not to be true.
Peter B
5
|
April 17, 2019
My wife couldn't adjust to it, but I was able to not be concerned with her care. Everybody was caring and everything else. The caregivers were nice, personable, and cooperative.
Donna M_9
5
|
April 9, 2019
They did great patient teaching. The nurse educated me on diabetes, and it's made me mindful and careful of the foods I choose. They're on time, friendly, and thorough.
Don B_1
4
|
April 8, 2019
They were good people, it is just that they would be changed. They could have made our life easier by not sending people who do not know how to handle people with dementia. That happened once. It was unclear to the people about her dementia. I would have liked to see how many times they kept changing the people who came. Those people didn't know her and she had unique problems to me and it was just a problem because somebody would come that would never be here before, so I would have to show them everything.
Susan P_9
5
|
March 8, 2019
They help him with his food. Every one of their employees seems to be professional and high quality.
Simon S
4
|
March 8, 2019
They went to get a couple of items. If I need something, they go get it for me.
Lillian S
5
|
February 20, 2019
They are very helpful and continual. They help me get up in the morning and face the day. They've been very cooperative, and the caregivers are very nice. I really like them.
Anonymous_1154
4
|
January 23, 2019
The quality of the people has been great. Not all have been good, but the majority of the caregivers have provided good, quality care. I would like them to make sure that the caregivers are scheduled to come when we need them to be scheduled.
Judy B_10
5
|
January 12, 2019
My mom has daily interaction with a person now because of BrightStar Care. The people are very friendly and nice.
Anonymous_1065
3
|
December 10, 2018
They didn't know how to make a bed. I showed them how, and they said that that wasn't the way they had been trained to do it. That was just upsetting me more and more. I didn't think their service was that good. One of the reasons I discontinued is that they never sent me the same person. At the time, I was very depressed. Being depressed and seeing a different person come through the door each day made it worse.
Jacob W
3
|
November 28, 2018
There's not much influence on my daily life. I could use them from time to time to put some clothes in the washing machine. It depends on what they wanted, but I would make my recommendation if they wanted the type of care I'm getting. They have been changing a lot of the girls that come, and that's trouble. It's a lot easier if they have just one person doing the work. I'm not asking for them to do really a lot of work. Once they come at the right time, it's okay.
Martha P_1
5
|
November 7, 2018
It's made my life much easier because I have a dizziness problem and Teresa helps me out. Everyone that I have met, especially Teresa, is good. The caregivers know what they should be doing.
Lisa M_5
5
|
October 30, 2018
She eats dinner every night and has someone to help her with things in the home that weren't getting done. She gets out of her apartment. They are easy to work with. They are very flexible in terms of scheduling. The people who visit my loved one are bright, cheerful, and caring. They do the job well.
Ed _1
5
|
October 25, 2018
The caregiver engages with my mom, gets her a little bit of exercise, and treats her nicely and with respect. My parents both like the caregiver, and that is so important. They having great caring and are hands on all the way, from the presidents to the actual caregiver. They have great communication.
Jonathan B
5
|
September 17, 2018
They've been available to us to help us any time. The only problem I have is that I am trying to gear into long term care insurance. They have very responsive people and try to work with me on scheduling, which is difficult at times for me in my situation.
Jennifer D_3
5
|
July 27, 2018
It was helpful to know that someone was with my mother. I would highly recommend them.
Roger C_3
4
|
July 27, 2018
Some were good and some were not so good. I had nurse care and some of the people that were supposed to give that didn't know what they were doing. Some of the folks that came weren't so good.
Sue B
5
|
July 25, 2018
My mother has Alzheimer's, so it is a tough situation and it gives my dad some reprieve. I think that they found the right fit for my mom.
Marhea R
3
|
July 17, 2018
Trying to get a schedule for nurses was a constant battle. I often had to call the supervisors and the owners, and that's not something I should have to do. I didn't like the level of nursing care. It was not very good, to be honest. I would like them to get more experienced nurses.
Anonymous
4
|
June 8, 2018
I'm getting what I need from BrightStar Care. I have a person that I really like coming to care for my loved one. So far, I have been very happy with their willingness to cooperate with me.
Lois S
5
|
June 7, 2018
Because I'm with her 24/7 and she doesn't like to leave the house, it's like her having a friend over every day. For me, this gives me an hour by myself which is really nice because I can do what I want for an hour. For her, it's social which is really important. The aides are amazing.
Ann L
5
|
June 7, 2018
She is taking me on a picnic and to the movies this weekend. The caregiver is flexible, knowledgeable, and lots of fun. We like the same things and have a lot of giggles, so the caregiver is a good match for me.
Ruth B
5
|
June 7, 2018
I have list of things I want them to do and they do it on their own without being told. They are all very good. I only have them for one hour now, I don't know why that is. I would recommend them. All the caregivers have been great.
Danielle M
1
|
April 10, 2018
I ended up speaking with the owner and he told me to cancel the services. It significantly impacted our life negatively. They could've showed up on time and followed through with what they said they could do at the get go.
Danny O
5
|
April 10, 2018
I already recommended them to people. They were really responsive and have matched my mom with a great caregiver. They are doing exactly what we need. Things have been great. The caregivers help her get a shower and get dressed.
Thomas F
5
|
March 14, 2018
I thought that the caregiver that I had was really excellent. I thought I also had good communication with the office. There was someone there to answer my calls. A few times there were little problems that would come up with my insurance and when I would call into BrightStar they would help me take care of that right away. In the start when I got out of the hospital I needed help with taking showers and doing the normal activities of life, and she helped me with those. The caregiver also taught me things, such as getting in and out of the shower so I wouldn't fall. There was an educational component to this.
Donna C
3
|
March 14, 2018
I was impressed with their responsiveness. I was looking for home care for my husband, who has Parkinson's.
Esther J
5
|
March 14, 2018
I was very happy. They were reliable, friendly, and they did extra things around the house to help me out. It's helped a lot because my husband couldn't do much alone, so I couldn't go out anywhere.
Elaine A.
5
|
February 26, 2018
It is very difficult to provide 24/7 care to a loved one after surgery. Thankfully, my family found BrightStar and worked with Karen, the owner, to provide competent and kind caregivers to help us. This company provides a very personal touch and we found them to be very trustworthy.
Vincent C
5
|
January 12, 2018
We were very happy. We had a great experience with BrightStar Care, and the caregiver was very kind and caring. I had another set of eyes and ears there to be there for things we could not be there for.
Alma S
5
|
January 12, 2018
We've had excellent caregivers. We particularly like that my loved one can request people she likes. She allows my loved one to stay in her own home.
Valentine C_2
5
|
December 14, 2017
I thought that BrightStar Care gave very good care. I don't know if the services made any difference, but I guess BrightStar Care kept me alive. They made me feel better.
Carole R
5
|
December 14, 2017
BrightStar Care was very courteous, polite, clear, and easy to work with. The services had a positive impact on my life. I moved along faster than I would have without BrightStar Care.
Robert M
5
|
December 8, 2017
I would tell others that BrightStar Care is a good company to hire because the services were consistent, attentive, and sufficient. They were on time and were able to provide the services that I needed. The services made my life easier by not having to do chores.
Judy K_5
5
|
November 17, 2017
BrightStar Care was a very caring company. The services helped my wife by making her comfortable.
Kimberly T
4
|
November 16, 2017
BrightStar Care has caregivers that are compassionate. BrightStar Care gives the caregivers a couple days a week and there is someone there to make sure my loved one is able to eat her dinner.
Anonymous
3
|
November 14, 2017
A lot of the aides from BrightStar Care don't do what they're supposed to. They sit on their phone or watch TV. Other aides are not careful about emptying the bag and spill urine on the carpet. Some of them are rough, and are not very gentle.
Betty D_4
4
|
October 25, 2017
BrightStar Care was courteous and punctual when they came to see my loved one. BrightStar Care made life easier because my loved one was failing, so I was able to have free time when they were here taking care of them.
Thomas S_4
5
|
October 24, 2017
BrightStar Care is very thorough and patient. BrightStar Care makes my life easier by being here to help my husband, which takes some pressure off of me.
Anne W_3
2
|
October 18, 2017
Communication from BrightStar Care has been horrible and they know that. They will make changes to the schedule without telling me or my father. I have only seen one email since then and they still change the schedule. We were hoping that the caregivers would give us advice taking care of our mom, but they don't give us a report on what they do during the day. They are just looking for changes in her ability to do things. They are not proactive.
STEVE H_5
5
|
October 13, 2017
I haven't considered using any other agency because the care I get from BrightStar Care is very good. I can't find any fault the care. My BrightStar Care's caregivers fix my meals, do the laundry, and answer the phone for me when I need them to.
Paula F
5
|
September 29, 2017
BrightStar Care is prompt. I'm blind and I couldn't take care of my wife. The caregivers helped me take care of her.
Gerald G
5
|
September 19, 2017
BrightStar Care has been very reliable and very good to me so far. I have had no problems. The care has been a great help to me. I was quite worn out before.
Margaret "Peggy" N
5
|
September 19, 2017
BrightStar Care is reliable. They come on time, and I am very satisfied with their services. BrightStar Care's caregivers do everything that I need, I don't have to ask them to do anything. My caregiver makes my bed and cooks me breakfast. We even watch TV together.
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About BrightStar Care Leesburg / Gainesville in Manassas, Virginia
BrightStar Care Leesburg / Gainesville is a Senior Care provider in Manassas, Virginia that offers residents Home Care services. Contact BrightStar Care Leesburg / Gainesville for more details on services and rates.
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