Heritage Village Assisted Living and Memory Care

Bob

We have toured Heritage Village Assisted Living, and my sister likes it. It's very nice and has a very expansive feel to it, which resonated with my sister. She just didn't want to be in a place that made her feel so crowded. The place had an open-air, airy feel to it. It has to do with my sister's feeling that she didn't want to be crowded. The room had a raised ceiling rather than the standard-height ceiling, and that also gave it a more open feel. My sister has memory issues; she feels like life is being taken from her. I think the open-area feel is helpful for her. The staff did very well; he was helping my sister to feel more relaxed. She had a chance to taste one meal. It wasn't a regular dinner menu, given the time when we were there (it was mid-afternoon). She asked for an omelet and she's so pleased with what she got. As we walked past the activity center, the person in charge explained the kinds of things they were doing. At that moment, there wasn't any activity going on, but there was a documentary being played in an adjoining room. It was part of the planned program activity for that afternoon, and it was appealing to those who sat in. It had a nice, elegant, hotel feel to it.

Provider Response

Philip Douglas

Mother has a good sized room, much better than she had at another place. Staff is attentive and available. In the over 3yrs she has been in MC, I have one complaint, which had nothing to do with her level of Care. I absolutely recommend Heritage Gainesville to anyone looking for a place you can feel comfortable moving your loved one. We looked at 5 places, and are so Happy we decided on Heritage Village MC Virginia. Assisted Living is exceptional as well.

Provider Response

Colleen

I toured Heritage Village Assisted Living and Memory Care for my mom and it was nice. The staff was nice, but the memory care was on the third floor. They had elevators, though. I didn't get good vibes with the memory care facility. I didn't see a lot of memory care patients or residents there. The few I did see were in the doll room and were dressing dolls or something. They have an outside area on the third level. It was cushioned with something on the ground that was for walking on, but it was just different. It didn't give me the cheery, open-air, "wow" vibe. The rooms were a bit larger than the other ones I saw. They had more amenities in the bathroom, they have some areas for towel storage, cabinets, and stuff. The rooms were very nice. I didn't care for the layout of the memory care, maybe because it was on the third floor, or maybe because I thought if somebody wandered they could push the button for the elevator. I know they're not staffed enough for one-on-one caregivers. The dining area looked nice and well appointed. Everything was clean and perfect -- maybe too perfect, but I don't know. I saw more activity in the assisted living when I could glance over there, but not so much in the memory care. I only saw the ladies. They were about three or four ladies; they had a room where they did puzzles. But the ladies were dealing with baby dolls, they were doing something with the baby dolls, like dressing them or something, and there were caregivers in there with them.

Provider Response

Jen

Heritage Village Assisted Living and Memory Care is very nice and very modern. My mother seems happy there, which is good. The staff is very friendly. Everybody there is super nice and helpful. She seems to love the food. The facility is very good. There's nothing going on with the Corona, but they're starting to get slowly back together. It's significantly expensive, but I think the value that she gets there is worth it.

Provider Response

SunnieK

My father has lived here for 4 years, first in AL and now MC. He was able to transfer to the same floor plan when he made the move. His suite is a very comfortable large bedroom with living area, kitchenette, walk in closet and large bathroom with walk in shower. Granite counter tops, pleasing colors, it's a quality setting. The staff is kind, respectful and takes very good care of my father. During non Covid times,, they provide a wide variety of daily activities to stimulate and engage all the residents. The dining is apparently top notch. Although I haven't been able to see him in person during Covid, they have Facetime'd him with me on numerous occasions and have emailed me regarding any changes at the community. No resident has contracted covid! No community is perfect but I feel very at ease with my father living at Heritage Village.

Provider Response

Bonnie

Everybody at Heritage Village is extremely friendly. My friend's needs are taken care of. It's very neat, very clean, and they seem to attend to all her needs. They have an awful lot of activities. She loves the food there. They have games going on all day long, they have church services, they take the residents to the doctors if they're within three miles of the facility, and they have outings to different places to eat or to shop. It's a great place.

Marla

I loved Heritage Village. It was very clean and professional. I think they would take good care of anybody who was put in there. They have a lot of nice living room areas, a beautiful outside area that's fenced in and people can go there anytime they want, and an open cafeteria. They also have refrigerators that they stock with healthy snacks like yogurt, fruits, and juice and they're open anytime they want. The rooms have sensors so if people get out of bed, the staff is alerted right away, and they go to the rooms to make sure somebody hasn't fallen. Every two hours in the middle of the night, they check on the residents to see if they need to go to the rest room. They have a nice menu with nice choices, and it's restaurant-style so it's not limited. The place is amazing.

Sandy L

My mother has been in Heritage Village for a year now. They have different levels of care, but she has only been on memory care. I've had a very good experience. They've been very helpful. Compared to the place she was in before, I'm 100% satisfied. The staff is good. They have daily activities like a workout type thing in the morning after breakfast where there are people who aren't mobile or unable to stand. They can sit and lift their legs. They have different crafts at times that they can do. It's a large place, so there are lots of areas for people to walk around. They sometimes go out to the patio and have activities out there. They may have a cookout or cooking classes with them, which is more of a demonstration than they're actually doing it. My situation is a little bit different than other people because my mom is 94 years old, so it's a little different than people whose parents or loved ones are younger.

Susan F.

Heritage Village was very nice and brand new. The lady who walked me through was very nice, helpful, and took her time with us. I was very impressed by the meal and dietary plan they offered. The meal was lovely, and the activities were nice and stimulating. They have various off-premises trips during the week.