Care Advantage - Colonial Heights

DIANE G_1

They need to read the care plan. They need employees who want to work and care about their jobs.

DAISY B

The services have a very positive impact and help my mother immensely. Care Advantage has respectful and kind caregivers who provide excellent care. I trust them to care for my mother.

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GLORIA A

One thing they have helped with the most is helping my mom with her basic needs. I like the convenience.

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RAYMOND H

It is very helpful, I only have it once a week for 4 hours and I could use more, and we get along pretty good, and I appreciate what they do. They only come once a week, but most of the people have been pleasant and friendly and everybody has been helpful and good to get along with.

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Anonymous_1701872447

They helped me get my bath in the morning. I don't have anyone so they are very helpful for me. They were on time both time they visited me.

CHARLENE C

I would have liked them to have listened to me and not just given me the runaround. They need to pay better attention to the people they hire. I also want my apple watch replaced.

CLEVELAND H

The agency has made the experience positive by connecting me to an awesome caregiver. I like the consistency the agency provides.

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MICHAEL C_4

They have helped the most by doing everything they can to help me. I would recommend them because they care about the clients.

PATRICIA B_2

I was waiting for surgery, so I needed someone to help around my house to get day to day things done. For one, they were easy to get in touch with, and they were always on time.

WANDA E_1

They could improve the scheduling. The people that were sent out did not match the profile. They could find good employees.

CHERYL B

They provide good service for me. They're very professional.

JOHN B_5

The caregivers are friendly people. Sometimes there is room for improvement, but they are friendly, helpful, and aim to please.

BARRY A

They are kind and the consistency that they have is really nice. They are consistently having quality workers that come and take care of you and have your needs in mid.

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CAROLYN G_1

I like not having to stay in the hospital. I would like for them to get their billings corrected.

RICHARD M_1

The agency could make life easier with communication. I would like the agency to improve communication.

JULIA B

They have very good service. They try to get you caregivers, and they are available when you try to reach them.

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GAIL M_2

The people have been eager to help me. I will start a conversation and will forget, and they help with that too. I like the people. They have been really good and thoughtful.

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HERMAN A

I appreciate the help. Some of the aides are better than others. Some of the workers could do a little better.

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DESAMONA H

Make sure that I have somebody that shows up, because I've been having problems with them. They could make sure that I have people that show up.

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ANDREA M

The personal aide has helped me so much with the things I need help with during the day. The PT and OT have been good at helping me get my strength back. The nurse has helped me with my wounds. They have all had a major impact on my day-to-day life. I like that everyone who has come has been personable, kind and seem to be able to work onto the schedule I have. It has been a seamless flow.

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Anonymous_7157

They help the most by doing the things we need to have done around the house for my parents. They assist with getting them to the bathroom and help in any way they can. They need to do a better job at recruiting caregivers.

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EVA T

I think it helped a lot to bring my aunt out of her shell. The caregiver had her playing memory games and that is still having a positive effect on her. I like that the person that came was friendly.

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VIVIAN T

I have a very nice caregiver, and her experience and longevity in the field have helped me tremendously. I haven't been with them for too long, so I can't really say what they could do better at this point. The only little issue that I have is that sometimes on the weekends, trying to get someone out to help me is difficult, but they have been working on that.

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Anonymous_7610

They are good. They help me a lot. They could let the clients go with the caregiver to do their shopping.

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NANCY H_1

They hired very good people. I like they are very good at communicating and responsive.

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LINDA M_2

I am bed ridden and cannot do many things. I need there help to accomplish many tasks. Care Advantage could have more help available on weekends.

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CLARENCE M

They can be more consistent and reliable. They have had some good providers that they have sent out. I would like more reliable weekend coverage.

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TERESA M

The agency has helped out the most by helping me make sure my mother is taken care of because I am not able to at times. I like the agency because they are respectable and put you at ease.

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BELINDA M

My mom weighs a lot, so it's easier to change her when there's someone else to help. They were very responsive when it was time for my mom to get 24 hour care. They always let me know who is coming.

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ERNEST S

It helps because there are things I cannot do. The caregiver takes care of all the areas I need assistance with. I would recommend them because the assistance I receive is above anything I expected. They are courteous, helpful, and informative. I get good care.

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IRVAN JACK K

They inspire him to do good, they give him praise. They are a friend of the family. They are very sympathetic and compassionate. I would recommend them because I can't think of anything they have ever done that we weren't satisfied with.

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Anonymous_7594

Having the aides with her in the morning and evening has been the most helpful. I like their flexibility.

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RODNEY R

They did what they wanted to as long as it was what I wanted them to. She washed my clothes. I used them years ago with my dad and liked them then, and I didn't have a problem with them this time.

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EUNICE M

The caregiver has helped the most by keeping a lot off of me. I am the client's POA and I am sick also. Now that I have this agency, it takes a lot of pressure off of me. I like that they're very professional. I appreciate that. When I call, they normally reach back out to me.

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ELIZABETH P

It has helped me tremendously. They have freed up my time and keep her from injuring herself. They communicate well.

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DONALD K

It has enabled me to do things. They do the things I need.

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DANIEL B_2

They help keep the quality of life up. We love the caregiver that comes. They helped with PT/OT.

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FRANCES B_1

We're in week four, and this is the first week that she's had someone for the entire week that has worked out for her. I would recommend Care Advantage to others because I think the communication is good with the scheduler and the other point of contact that I have with the agency. They keep me informed.

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GRACIE M

Only one person really met her needs. Everyone else was lazy or didn't do anything. The workers don't come to work, so they don't fulfil my mother's needs. Every day last week, she didn't have anyone come to help her.

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RENE J

They always come and do as I say. They do a good job.

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DAVID H_3

The caregiver taking care of my father is wonderful. I have received very good care.

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DORIS C

It has had a positive impact. She typically goes to a daycare, but this helps her keep her mind going. I would recommend them because they have professional intake.

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HELEN KNIGHT D

I'm under strict guidelines and they help me with follow them. I'd recommend them because I'm able to communicate with the scheduler.

JESSE E

They helped the most by just being there and helping him. I would recommend Care Advantage because they provide skilled care.

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MINNIE B

The reason why is because she did mostly every thing I asked. They always call to let me know if a caretaker can't make it in. And they try to work with us.

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DAVID V

They have provided very good aides. They have been very on top of things.

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Anonymous_7579

It was transportation. It frees me up. The caregiver is very caring. The woman we had is great. They can answer the phones more.

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STEPHEN R_2

They keep me informed on everything. They make sure they keep me informed on what happens. And if a caregiver can't make it, they get us another one. They keep me aware of the situation.

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JENNIFER C

They're prompt. I like the companion that they sent me.

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JAMES J

They understand what I can and cannot do and are there to help. The people are pleasant.

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JUDITH AND RICHARD W

Most of the time, the help is showing up. The agency seems dependable and the people I have seen are nice. I can see that my parents are being taken care of.

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GARY S

It's wonderful because I can depend on that. They've helped me the most by letting me relax. I like that the care they provide.

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GORDON Y

They are helpful when they are here. They have been helpful. If someone doesn't show up, they will find someone else.

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Anonymous_7501

The agency makes his experience positive by watching him and doing his bath services. I like the availability and the price.

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YOLANDA R

They come and help her with whatever she wants to be done in any way they can. I like the way they inform people if they cannot cover someone or let us know when someone is coming for the week. I like the way they do the scheduling.

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ANIELA G

The services have helped with companionship for her. They could improve their communication on the scheduling.

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LAURA J

They clean. I like the people who do the service.

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CLATE M

They would bathe him and change his clothes. They are very caring and took good care of my husband. Husband passed away.

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ELIZABETH W_1

When we had the same provider it was great, but when they mixed, they didn't know what they were doing. I'd recommend them more if they worked on their consistency.

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BILL E

I would have wanted them to be more involved with him as they sat around and did nothing. I would want them to improve on professionalism, and they were late every day.

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PALMA P

They listen to the feedback we provide and make changes. They have great communication.

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JERRY S_1

They could follow the client's needs. They need to follow through with their promises. They could follow the client's needs.

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GENEVIEVE D

It really helps me when they walk with me, so I do not fall. I feel comfortable with them and having them here with me, walking with me. I am not sure what they could do better, but I like that they come on time and are here with me.

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LILLIE W

Some of the caregivers are ok. They need more skills.

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CHARLES T

They help with laundry. It's very convenient and everyone at the house has been excellent. They notify me right away if there's an issue in coverage. They do the work they're supposed to do when they're there.

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BETTY B_1

They were very helpful, they were here for security in case I fell. I didn't have to worry about taking out the trash or doing dishes. Some of them are very good, and some caretakers are much better than others.

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IDA A

She seems to be in good spirits and looks forward to seeing her caregiver when she comes. I like my first experience with them, but my mother seems very pleased with her caregiver.

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JOHN C_2

The caregiver had a good relationship. She would get breakfast for him, even when he asked her not to spend her own money. She mopped and swept floors every day. I like that they were personable.

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LISA L

The agency could have sent someone who can do housekeeping. I would like to see when the caregivers are scheduled, and that everyone knows when they are coming. Also send someone who is qualified.

VIRGINIA S_1

They have helped me the most with my transportation. I like the agency because they are dependable.

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REBECCA I

The services are impactful because my caregiver gives me good quality of care. I would like to see Care Advantage improve on having caregivers show up.

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JANICE S

I trust them. They always call us before they get here and always does a good job. They're very dependable.

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GERTRUDE H

They could've sent someone who considered this a job. I would like them to send mature caregivers to the clients.

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ALAN B

It is extremely stress-relieving having them here. They help take care of basic things such as meals and showering him, and providing company he desperately. They've got good people but the bill is way too high.

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LENA P

The services are helpful because they come at night when the client is asleep. They're always on time. I would recommend Care Advantage because everybody has been really nice that's come here.

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MARIANNE Y

She was kept clean, but nobody would talk to her. They could have improved by teaching their people how to interact with older people.

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Anonymous_7231

They do a good job taking care of him. I like that they really care about him.

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Anonymous_7078

The services were very helpful. I couldn't take care of myself, and they did it for me. They were here when they were supposed to be. They took good care of me.

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MARIE S

The services were nice Monday through Friday. Sometimes on the weekend, I couldn't find someone when they called in on the weekend. I would not recommend Care Advantage because I'm paralyzed, and my son is working to take care of me because no one could come.

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SANDRA G

It has made my life easier getting help. I like the caregiver.

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DORIS S_1

It had a negative impact on me. They needed to provide someone for the days we asked for. They need to be able to provide the services they say they are going to provide.

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JIM H

My caregivers did fine. My experience with my caregivers was positive because of their professionalism. The agency needs to improve punctuality.

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SUZANNE B_2

I have been received care from them for 25 years and they're able to fulfill all my needs. One thing I like about them is that I am familiar with their workers.

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WILLIAM C_6

They need to send someone who can handle his weight. They need to be better about getting someone out to help us.

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Anonymous_7019

We get a lot of girls who get a lot of virtual training instead of hands-on training. The agency could improve because it is hard to get help and get anyone to come out and work.

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RICHARD W

They contact me when there is a problem in providing the caregiver. They can be consistent with the caregivers.

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ROBERT S_5

What hasn't the agency done? They have been helpful. I'd like for it to be possible for the caregivers to be able to take me out to run errands.

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JANICE D

The nurse that comes in is helpful and takes the weight off of me. I like that Care Advantage communicates pretty well. Once we got a permanent nurse, things have been smooth.

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VIJAYA K

The caregivers they sent to us were very good to us. They were courteous. They were very good to us. They would take care of my wife.

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BETTY A

They helped provide safe care when I wasn't available to be there. I liked their prompt responses.

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Anonymous_6864

They helped me the most with my vision problems. I would like for the caregivers not to call out, and I don't have a replacement.

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LILLIAN S

The caregivers called out and left early. I am not comfortable with the caregivers being sent here without me meeting them first. I would like for the agency to look into their caregivers background more and for them to understand what they are needing to do.

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JANET B_2

They help me in every way that I need help. Everybody they have ever sent me has been good. They have excellent quality people working for them.

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Anonymous_6902

They need to find people who are willing to work. It's hard for them to get dependable staff members.

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Anonymous_6844

The care that we are receiving now is based on a couple of individuals and it's been very good. People need to show up with masks and sometimes people go and don't come back. I think they just need more experienced people.

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PEARLINE M_1

They get used to me and show up to help me two days in the week. Since COVID, a lot of people don't work anymore. It is difficult for them to find aides but they have really tried to keep aides.

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PAUL R

They do a lot for me and provide services. When I need a nurse or somebody, they work with me. I like everything. I like them, and I've been with them for multiple years. I really like my nurse because she is good.

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Anonymous_6759

It's an inconvenience when they don't have aides. The personnel tries to communicate and keep me informed, but they are having problems with staffing the caregivers.

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Anonymous_5883

It makes it so I can be to work on time every day. They've been very easy to work with.

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Anonymous_6776

The agency has given me more free time. The agency is responsive to the client's needs.

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RUBY T

My caregivers have helped me the most by keeping me from falling. I broke my neck because I fell. There's also things that I can't do, such as lifting heavy things, and they're there to help me. They need to have more communication within the office. If you call and leave a message, they need to make sure that it's gotten to the other person. Sometimes, they don't even pass on the message that you called. That needs to be improved.

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KUN-SUK S_1

It's helpful when they are fully staffed. It's impactful when people call out. My problem is they have a lot of callouts and finding coverage is stressful. My mom needs services Monday through Friday.

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FANNIE H

They can provide a greater impact by vetting their staffing, training them properly, and making sure their staff actually cares. Their scheduling system needs a lot of work as well. They need to improve on staffing, communication, and making sure their staff are qualified.

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DORIS D_1

The fact that we as a family are able to free up our time by having an aid. I would like to see better coverage and communication because they don't send replacements for when the caregiver is off.

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MARAGRET D

They help me do a lot of stuff, like prepare my food and help me with my drinks. They are prompt, on time, and understanding.

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JOHN B_1

Our caregiver did everything he needed, and that was a big help to me. They were there when we needed them, even on short notice.

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SYLVESTER G

I'm able to go out and do things now. I like how the company has consistent aides coming, especially since the client has dementia.

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KATHERINE J

It helped me more than it helped her because I didn't have to do it. They could be more affordable.

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Anonymous_6741

I didn't see that big of an impact because they didn't engage him. I think that they could know to do all the things I asked for.

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HELEN P_2

They found a great caretaker for my mom. They need to really look at who they are hiring.

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WILLIAM D

They give respite to my mother. They are very helpful. They try to accommodate us as best that they can.

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MARGARET M

The most helpful for her was having company and someone to talk to. I like that they took care of my mom when she was there.

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EVA M

I would like the caregiver to give me a little more attention. I am dissatisfied with the services so far.

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DEBRA P

It eliminates some of the pressure from me, walking around and doing things. They should work on providing service since people call out.

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MELISSA J_1

She made it available where I could get away for 4 days to be with my family. It helps this household. The person who was coming would have stayed if there was more money.

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ARLISHA K

The caregivers are pleasant and professional. They provide skilled workers.

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ADDIE S

It would have been good if they had shown up on time and had less scheduling issues. The person that was supposed to come didn't come on time. They called another time to find out if someone had arrived, but I hadn't asked for anyone. There was a lot of confusion.

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SHARON B

They take care of her needs, we have been with the same caregiver for 20 years. I never had a problem getting help and when I needed something they provided it to us.

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NOVELLA R

It's poor in terms of me not getting consistent care. There's a great negative impact on me when I don't get care. My issue is not with the caregivers, it's with the agency in providing caregivers. The impact of not getting care when I am expecting it is a great impact in a negative way. Another concern is the low pay of the providers. Because they don't pay providers a decent salary, they continue to change from one job to another. They need to improve consistent care and availability of care providers.

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LILLIAN K

They have made my life easier by sending the caregivers out. I'm in a wheelchair, so having someone to help me helps me to not be so frustrated. The caregivers that come out are very nice!

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Anonymous_6625

The caregivers clean the house and care for my husband. The people are pleasant.

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MILDRED B_1

Just being able to provide dependable aides would make her life easier. I would like to see an improvement with the reliability of the aides.

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Anonymous_6603

They have helped by being consistently there. I would like the communication with clients to be improved.

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MATTIE S

The caregiver has provided companionship. We like our caregiver.

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MARGARET F_1

I was here by myself helping my mom before I had the care so it has been wonderful for me. I like that they are very reliable and professional. They call to let me know of things ahead of time.

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DELORIS H

They keep my wife clean. Care Advantage is convenient to talk to.

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KRISTIN S

They were extremely empathetic to the situation and was able to manage the anxiety and hecticness of it all. I'd recommend them for their professionalism and punctuality.

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ANNIE M

They could let us know if someone won't show up. They should tell you when someone can't make it, and if they can send a replacement.

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Anonymous_6126

They helped him with ADLs. I like the dependability of the caregivers.

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SUSAN W_2

The caregivers are dependable and get here on time. I like that Care Advantage is dependable.

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JOSEPH B_1

They helped with things like bathing and dressing cleaning and washing the dishes. They could have been better at communicating with me.

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ELANOR L

Norma is a wonderful caregiver. She is able to pick up a biscuit at Hardee's in the morning to check up on my mom. They have given us one amazing caregiver and we have her on Tuesdays and Thursdays. When we try to get her for other days, they aren't available to give us her.

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Anonymous_5001

My sister definitely needs the help. It's a weird situation. The care that she mostly needs is personal care. I don't really expect the aides to do any kind of housekeeping. For example, if I have to go somewhere, and I need them to fold clothes or have the bathroom restocked with towels, part of that is therapy for her because she is responsible for folding hand towels. For things like that, that is also for her because of the OT aspect of it. They are not responsible for much other than taking care of her, keeping her comfortable, safe, and as happy she can be happy. I think everybody that comes here provides great care. A couple of people sigh a little bit when they have to get her up for the 3rd time in the last hour, but I do that myself. Most of them are very attentive and very in tune to where supplies are. They don't have to keep asking me. They know where that stuff is stored, and can get it themselves. Now I am able to get her out of the house to outpatient PT and I couldn't do that unless I had someone here to help me She can sleep in her bed at night and I know as she ha to get up in the middle of the night, there is someone right there to help her get up, take her to the bathroom, and help her get back to bed. Part of our issue is we have contracted for 24 a day coverage. I think in the past 10 days, I have probably covered all or part of the shifts myself. I have covered total shifts or part of a shift half those days. There's a lot of people not showing up. Every once in a while we miss somebody because we live way out in the country, but lately for some reason it seems like we're missing a lot. The quality of care itself is good. There have been a few people that we haven't been satisfied with their work. I have explained that to the agency and asked not to have them back. Some caregivers are really good as far as their attentiveness and learning quickly what she needs and where supplies are. We have been contracting for 24 hours and a lot of times we don't get 24 hours.

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Anonymous_5509

The aides have a lot of experience. They are well trained and they do a very good job with her. Right now everything is running really well. Now we have two that are the same age, but before we just had people that were here for the money.

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DOUGLAS J

They keep my father in the house a bit longer. The caregiver is familiar and the staff keeps us up to date.

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LUCAS M

The caregiver we have right now really helps me not have to take care of everything all the time. The first caregiver that we had was not satisfying to our needs.

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ELVESTA C

When the caregiver is here, I can go out and do errands without watching the client. I like the way they take care of patients. They do everything necessary for the client, like cleaning and bathing.

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DORIS D

Having the aides here helps us out tremendously. They try to keep me informed if someone can't come in.

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DENISE B

They made a connection with me and my mom. They were not here just to work. The caregivers were always willing to help. They cooked for her.

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Wilton H_1

It has given me some freedom to not be with my mother 24/7. They can make my life easier by getting more people to help out. I like that they I found a couple girls that have been very good. It is a good company.

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Anonymous_4565

My mother couldn't speak, so she couldn't complain when there were any issues with the caregivers. One caregiver that the company sent was excellent, others were average, and one was poor.

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GERRY H

We're struggling with getting the billing part of it straight, with the direct pay. They stay in contact with me, on a fairly regular basis.

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kbar

I needed coverage over the Christmas holidays. After more than an hour of my time on intake, the caregivers were no shows on the two days they were booked. How awful that needed care was not provided because employees CHOSE not to go to work that day.

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CHRISTOPHER C_1

The constant daily care has been most helpful. They provide food. I like the constant care that I get. It is of high quality.

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AUDREY K

I wish I could afford to have them more. They are very helpful. I feel very relaxed and I can trust them in our house and with my husband. They attend to to my husband and they are very polite.

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ELANOR/RUSSELL G

They are pretty willing to do what I ask them to do but I have to ask a little too often. I can call if my person cannot come and they have other people.

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Jeff a_4

The most helpful part is her being here to help and to be good company. Some of their personnel are not trained enough to do the work.

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MARTHA S

They have been very responsive in the last 8 months I have been using them. They are reliable and there when I need them.

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JANICE M

They have listened to her concerns and what she wanted. I like that they are great listeners. They are able to adjust times when needed and able to change help if needed.

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GARY B

They kept coming in to make her feel comfortable. I never had any problems with them. I always had a number to call if I had any problems.

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GERALD G

I'm receiving help from a young lady that's here four hours a day. She helps me get up in the morning and get some breakfast. She helps me with some exercises. I like the thoroughness and attention that they provided to the things I needed them to do here at home.

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Darryl

We used Care Advantage for my mom. I wanted someone to be there to help her out. My mom has rheumatoid arthritis and when she has a flare up she can't move around. Their service was just for someone to help my mom with getting to the bathroom and taking a bath. The caregiver did an excellent job. My mom was pleased. The lady that they sent did a good job. They worked with us on that and they did a good job.

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CARMEN T

The most helpful part is being able to have their services at both her home and now at her residential living. They let us know how she is doing on a day to day. Our only issue is in getting consistent coverage for the weekends.

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Anonymous_2361

It keeps me from worrying about her and I know she is getting the care that is needed. They are very reliable.

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JAN F_1

It gives me peace of mind knowing someone is there for him. They could be less expensive.

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JAN F

I think because she has dementia, they should do more to make her quality of day better. I like that they're always able to staff us.

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Anonymous_2984

Just having someone near if I needed help was very helpful for me. I do not think their personnel were consistent.

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THOMAS F

It was necessary. My loved one was getting to be more than I could handle, and I needed the help. I don't like saying that, but it's true. I needed help, and so did my wife. It made a lot of difference. I'd tell others to be careful about who they are provided because there were several people before our caregiver that didn't work out.

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Anonymous_2842

I could not begin to say all the things that they are able to help with. They help with anything and everything. I do not know that there is anything to not like about this agency!

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RICHARD H_1

It is nice to have someone here to help out who is trustworthy. They are reliable.

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JANET S

We love the aide that we have right now. They need more extensive training for all of the aides.

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KEITH W

He and the aide love each other. It's touching to see them interact. They are very easy to call and discuss the problem right off the bat. You go from one of the managers to the nurse managers.

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VIRGINIA T

They can improve by calling back to let us know they found somebody for her. They usually provide quick service when I need it.

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JILL W

They have been really helpful because she lives alone, and I live a few miles away. I have to work as well. They have worked with us because my mother is getting older and crankier.

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MILTON G

They have helped me the most by sending someone here that I like. I like the caregiver that I have.

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Anonymous_2214

They help with household things. They have a really great staffer who is able to cover the cases with the right people for the right case.

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KIMBERLY N

My husband and I are the sole caregivers of his mother. They really help us out when we can't be there. They are consistent.

Provider Response

MELVIN M

As a general rule for most of the people that they have had here, they provide good care. I like that, in general, they give good services.

Provider Response

EARNESTINE V

Just them being there and supporting her makes her life a little easier. I like her aide. She really takes her time.

Provider Response

NALDA T

The girl who was coming was very attentive and she did everything we asked. I would like to see them improve their communication if someone calls out or isn't able to come in. I would like to be contacted ahead of time if they can't come in.

Provider Response

DONALD R_1

The individual that we have coming over is very helpful. She always speaks in a positive way, and a nurse comes over once a month. I appreciate that they show up on time and keep me informed.

Provider Response

FRANCINE J

It's good because we communicate and get along pretty good. They help out a lot, and they do a lot for you.

Provider Response

TREELY W_1

The caregiver takes on new things, and I don't have to remind her to do things. They couldn't be better than the one we have now.

Provider Response

GINGER W_1

They pay attention to her. They give me a really good person to work for me.

Provider Response

BARBARA B_13

I would say they have done a lot to help me. They are dependable, I have no problem with them.

Provider Response

HOWARD M_1

All I need is some other help so I can do what I need to do. I like them and the way that they are nice. I don't have complaints about anything.

Provider Response

WOODROW G

They need to send the caregivers when they are supposed to. They need more staff. Sometimes they don't come.

Provider Response

DELORES W_1

I am able to get away from her for a few hours each day and that benefits us both. I have always been able to reach someone. Each person they have sent has met my mother's needs.

STEVE T_1

Because of them, I am able to go to work. I like the two caregivers that they send out. They treat her like family.

STANLEY & SUSAN C

They just do what I ask them to do. The people they sent me are quite capable of doing what I want them to do.

LORRAINE P

My caregiver was fine. She helped me with my anxiety and every-day activities. She helped by being here. She helped with baths. I would like them to be more attentive to a client's needs. They need to more caring instead of condescending.

Provider Response

RUSSELL C_1

He gets quite tired but the therapy works well and they work well with him. They could alter the times that they come in. He gets quite tired after they come twice a day.

Provider Response

ROGER C_1

When they come in, they give me a chance to go out and run a couple of errands. The issue I have is not the companies fault but is with the people that don't show up.

WILLARD J

They would try to help him get out of bed and clean him up. They were on time.

NANCY H

It was at a time when I really needed them. I have already recommended them to others.

Provider Response

DELEROS D

They do what I ask them to do and they are here when they need to be. They are dependable, and they do the job that we asked them to do.

Provider Response

MILDRED B

They help me with my personal needs, including bathing. I like the help that they give me. My caregivers are willing to do what I ask them to do.

Provider Response

MARIE D S

They can send me caregivers on a day I don't have one. They can check on the clients more often.

Provider Response

PATRICIA S_8

They helped me and worked with me. They do what I've asked them to do and the quality they've done it in is good. They are always polite and helpful.

Anonymous_1244

I think that the helpfulness depends on the individual. Some are alright and some are pretty good. Some of the caregivers need improvement. In the beginning is was a very good experience. They were energetic and motivated. It hasn't been good lately. They know what to do, and they need to do it.

Provider Response

GEORGE G_4

They do a fantastic job and do anything I ask them to do. They are always on time. They stay the full shift that they are assigned.

Provider Response

JULIANA T

They are very attentive and the aide walks in and starts working. I am very comfortable with them and with my aide. She understands me and if my aide cannot come I do not want someone else. She is never late.

Provider Response

JAMES A_1

He is doing a lot better. I like that they are caring towards us.

Provider Response

JOYCE L_11

They mainly are here when I really need them. When I call to say I don't need a caregiver, they need to call the caregiver right away and let them know because they don't always do that.

Anonymous_1010

It's good because I have to have help to get up in the morning and get to bed at night. It's good if you can get a person who really cares.

Provider Response

EDDIE H

My husband has dementia and I've tried to deal with it on my own, but I couldn't, so I got some help. So far, the girls are great young ladies to work with and I have no problems with anybody.

Provider Response

HARRY C_1

I have problems standing, so a lot of the things that require standing, like cooking or cleaning, is where she is helping me most. I seem to only have a legal problem for them not to be able to provide all services I expected, with the liability problems. I want someone who can go on shopping runs and to the post office.

Provider Response

KUN-SUK S

My mom doesn't want them there, but they are a great help to me while I'm at work. The people get back with me, and they have good communication.

Provider Response

Doris P_2

They're really helping me because I don't have to take care of my husband completely now. They send me a good aide. They're an angel.

Provider Response

DOROTHY G. W

They did what they were supposed to do. The problem was not with them, it was just that I had to pay out of pocket.

Provider Response

JIMMIE S

They have not been beneficial because I have not been notified that they were sending somebody new today. They're not consistent with their staffing.

Provider Response

EDWIN C

I have a bad hip, and I was unable to lift. They were invaluable to me. We had one caregiver, Ashley, that was exceptional. My husband really liked her.

Provider Response

FANNIE G

The caretaker was late several times, and several times the caregiver would just not show up. Their employees were not dependable, and when we got a dependable person, the office staff couldn't find us another person to replace her.

Provider Response

JIMMIE S_1

They could show up to work and have someone here. They could improve the quality of staff and improve having people to place in the home.

Provider Response

TAYLOR T

They have been very helpful with things that I can't really do on my own. They make sure that I have everything that I need. They could do the things that I ask fully without me having to ask them. I like that they always try to send someone out the same day when the normal aide can't come.

Provider Response

MARINDA B

We are not able to have them come more often, I just like the aide that we have. They always check to make sure everything is okay.

Provider Response

DONALD R_2