Provider Response
Thank you for your kind review, Kristin, we are honored that you chose us for the care. Our office and caregiving teams do their best to ensure the process and care is smooth to reduce any stress on the family and loved ones.
Offers Home Care
July 18, 2022
Provider Response
Thank you for your kind review, Kristin, we are honored that you chose us for the care. Our office and caregiving teams do their best to ensure the process and care is smooth to reduce any stress on the family and loved ones.
July 07, 2022
Provider Response
Annie, we are sorry to hear that you did not have a stellar experience with our caregivers. We understand that reliable care is important and knowing when a caregiver is coming to provide assistance is also important. Our office team does their best to fill shifts and let clients know ahead of time, so we will look into this concern. If you would like to tell us more about your experience, please reach out to us.
July 01, 2022
Provider Response
We are happy to hear that you were satisfied with the provided care, Minnie. Our caregivers and office teams work together to ensure that you are receiving top-notch care in your home. Thank you for leaving this review.
June 10, 2022
Provider Response
We are happy to hear that you were satisfied with the dependable caregivers and that they helped your loved one with their activities of daily living. Thank you for leaving a review and please let us know what we can do to earn that fifth star!
May 09, 2022
Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
April 12, 2022
Provider Response
Thank you for taking the time to leave this review, Joseph. We are happy to hear that the caregivers were helpful in assisting your daily activities. We are sorry that the communication was not up to par, we will communicate with the office teams to better understand what was going on.
March 08, 2022
Provider Response
Thank you for taking the time to leave this review, we always do our best to find caregivers that fit well. Please let us know how we can earn that fifth star!
March 01, 2022
Provider Response
We are glad to hear that our caregivers are providing quality care for your mother. We understand that certain caregivers are preferred to provide care for your loved one, but depending on the caregiver's schedule and availability, we cannot guarantee they are able to fill in on other days. Thank you for taking the time to leave this review, Elanor.
February 04, 2022
Provider Response
Mattie, we are honored to be able to assist you and your family. Our caregivers are incredible at what they do, thank you for leaving this review.
February 01, 2022
Provider Response
Thank you for taking the time to leave this review, Deloris. We are glad to hear that we are able to provide care for when you are not available! We are sorry that you were concerned with how many caregivers there were, could you tell us a little more about that in an email ?
January 13, 2022
Provider Response
Thank you for leaving this review! We are so glad that we are able to assist you and your family. We are sorry to hear that our scheduling was not stellar, we will communicate this issue with the office teams to resolve this matter.
January 13, 2022
Provider Response
Thank you for leaving this incredible review. We are so honored to be able to provide service that alleviates you.
December 01, 2021
Provider Response
We are so glad that you are satisfied with the current caregivers, we try to provide great matches. We are sorry to hear that you weren't satisfied with the previous caregivers. If you would like to let us know more about the situation, please email us.
October 07, 2021
Provider Response
We are glad that we are able to provide a caregiver that works well with you. Thank you for taking the time to leave this review, Douglas.
October 01, 2021
Provider Response
Lucas, we are so glad that you like your current caregiver. We try to match up caregivers to the right clients and we take the feedback very seriously so that we can continue to make this process as easy as possible for our clients. Thank you for taking time to leave us this great review!
June 15, 2021
Provider Response
Elvesta, thank you for leaving this five-star review. We are so glad that we are able to provide care for your family and allow you to run errands.
June 08, 2021
Provider Response
Doris, thank you for leaving this wonderful review. We are so glad that we are able to assist you!
April 05, 2021
Provider Response
Thank you so much for the kind review. We are so honored to have been able to assist your family. We appreciate your time to leave us positive feedback!
March 02, 2021
Provider Response
Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care. Please let us know what we can do to earn that fifth star!
February 03, 2021
Provider Response
Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.
January 06, 2021
Provider Response
We are so sorry to hear about your negative experience with the billing processes. Someone should have already reached out to address this issue, but if you still have questions or concerns, feel free to email.
December 27, 2020
Provider Response
We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.
December 07, 2020
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!
October 06, 2020
Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
September 09, 2020
Provider Response
Eleanor, we are so sorry that we were not able to provide extraordinary service, and we hope in the future that we can earn the fifth star. Thank you for your review.
July 20, 2020
Provider Response
Thank you for taking the time to provide this valuable and positive feedback. We appreciate the opportunity to serve you, and look forward to our continued relationship.
July 08, 2020
Provider Response
Thank you so much for taking the time to leave this great review, Martha. We are so glad that we can help you and your family!
May 20, 2020
Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
May 08, 2020
Provider Response
Gary, we are so happy to hear that you were satisfied with our caregiving team. We are so honored to be able to assist your loved one to make her feel comfortable. Thank you for leaving this wonderful review.
April 17, 2020
Provider Response
Gerald, thank you for leaving this positive review. We are so glad that we are able to provide a caregiver that is able to work with you in you daily life.
April 13, 2020
Provider Response
Thank you so much for taking the time to rate us 5 stars Darryl! We are honored to be able to help take care of your Mom and we look forward to continually providing superior customer service. We always look to work with clients and their loved ones and tailor our services to meet your needs.
April 07, 2020
Provider Response
Thank you for leaving this feedback, Carmen. We are honored to be able to assist you and your loved ones at home and now at a residential living facility. We will communicate the weekend-shift issue with our office teams to see if we can figure out a solution.
March 17, 2020
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family and are thrilled to hear that we helped relieve some of the worry for you. We appreciate your time to leave us positive feedback!
February 06, 2020
Provider Response
Thank you so much for taking the time to review our care services, we are thrilled to read that the support and care our caregivers provide allow you to have some peace of mind. We sincerely appreciate your feedback.
January 22, 2020
Provider Response
Thank you for leaving this review, Jan. We are happy to hear that we are always able to provide a caregiver for you, and we will work with our office teams to ensure our caregivers are given the knowledge to provide for all clients in the necessary capacity.
December 13, 2019
Provider Response
We are sorry to hear that we were not able to provide stellar care. Thank you for letting us know and we will look into how we can improve.
December 05, 2019
Provider Response
Thomas, thank you for taking the time to leave this review. We are more than happy to have been able to assist you and your loved one with your daily needs. We are sorry to hear that some of our caregivers were not a good match.
November 18, 2019
Provider Response
Thank you for the very kind review. We are so glad that our caregivers were able to provide incredible care for you and your loved ones.
November 15, 2019
Provider Response
Thank you so much for your review. We hope to continue to always deliver exceptional care and service.
November 11, 2019
Provider Response
Janet, thank you for leaving this review. We are glad that we were able to provide a caregiver that worked for you. We are sorry to hear that not all of the caregivers were able to correctly care for your needs.
October 25, 2019
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!
October 04, 2019
Provider Response
Thank you for leaving us this very valuable information. We will speak with our office teams about their communication. We want to be able to help you and your family in the best way we can. Thank you for your review.
October 04, 2019
Provider Response
Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care.
August 16, 2019
Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
July 29, 2019
Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
July 29, 2019
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
July 16, 2019
Provider Response
Melvin, thank you for leaving this positive review. We are honored to be able to assist you and your family.
June 19, 2019
Provider Response
We are so happy that you had a great experience. Thank you for leaving us this positive feedback.
June 18, 2019
Provider Response
Thank you for taking the time to leave us a review. We are so sorry that you had a less than perfect experience with our company. We will certainly work with our staffing department to find out what went wrong. Typically, we have a large network of caregivers we can call to help us in times of emergency. We are sorry that we did not respond in a timely manner. Please let us know if this continues by emailing us.
June 18, 2019
Provider Response
Thanks so much for taking the time to write a review and for your positive feedback. We are genuinely thrilled to hear that you are happy with the services you are receiving and with our caregiving team.
May 30, 2019
Provider Response
Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!
May 17, 2019
Provider Response
We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!
April 23, 2019
Provider Response
We are so happy that you had a great experience. Thank you for leaving us this positive feedback.
April 12, 2019
Provider Response
Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.
March 25, 2019
Provider Response
We are so happy that you had a great experience. Thank you for leaving us this positive feedback.
March 22, 2019
Provider Response
Thank you so much for this valuable feedback. We take your feedback seriously, and this is how we will get better. I'm sorry that you haven't felt that all caregivers have provided ample attention. We will certainly address this.
March 20, 2019
March 13, 2019
March 13, 2019
March 13, 2019
Provider Response
Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.
March 12, 2019
Provider Response
Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review! We can easily talk to our teams about staggering the visits to make it better for you and the patient! Thank you for letting us know!
February 28, 2019
February 27, 2019
February 25, 2019
Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
February 22, 2019
Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
February 13, 2019
Provider Response
We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!
February 12, 2019
Provider Response
Thank you for taking the time to give us this great feedback. We will certainly make sure our office teams are more aware! Also, we will make sure that you have more dependable caregivers and please feel free to email us if this is not happening.
January 29, 2019
January 25, 2019
Provider Response
Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.
January 21, 2019
Provider Response
Thank you for this wonderful feedback. We appreciate the opportunity to serve you.
January 07, 2019
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
December 20, 2018
Provider Response
Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.
December 18, 2018
December 15, 2018
Provider Response
Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.
December 07, 2018
Provider Response
This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!
December 07, 2018
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
November 30, 2018
Provider Response
This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.
November 30, 2018
Provider Response
This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.
November 30, 2018
Provider Response
Thank you for this feedback. I apologize that you had to pay out of pocket. Should you need care again in the future, we can possibly assist with some resources that can help with paying for personal care services. We have built quite a resource library over 30 years of service. I am pleased to hear the services met your expectations, and hope we have the opportunity to serve you again in the future.
November 19, 2018
Provider Response
Dear Jimmie S, Thank you for taking the time to provide this feedback. We strive to provide continuity, and consistency with caregivers. I apologize that you have had to have new caregivers assigned to work with you. We hope to have a permanent aide scheduled now, and look forward to the continued opportunity to serve you.
November 19, 2018
Provider Response
This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.
November 19, 2018
Provider Response
I am extremely disappointed to hear that Care Advantage was not a solution to your needs. I hope that you have found an agency to meet your needs and as a result are feeling some relief. I will address these concerns with the local branch team. We take this feedback very seriously, and appreciate you taking the time to share. Wishing you the best, Olivia Jones
November 12, 2018
Provider Response
I am terribly sorry to hear that this is your experience. I hope that you can work with the Office Administrator to resolve these issues. You will be hearing from her today.
November 12, 2018
Provider Response
Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.
November 12, 2018
Provider Response
Thank you so much for taking the time to offer your feedback. I am pleased to hear that things have improved. I apologize that you had an unpleasant experience with the first caregiver that came out. Sometimes it takes a few to find the perfect match. Please reach out directly should you encounter any issues going forward. Thank you for your business, your continued confidence is appreciated.
October 30, 2018
October 23, 2018
October 23, 2018
October 23, 2018
October 12, 2018
September 17, 2018
Provider Response
Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.
August 31, 2018
August 16, 2018
Provider Response
I am so sorry to hear that this was your experience. I understand that you are no longer an active client with our agency, however, I would like to speak with you further about your experience. During the time of service did you connect with our Home Health Director or Office Administrator about these concerns? These are serious issues, and I would like to ensure that we address them properly to ensure that going forward all clients can be completely satisfied, and that our service are delivered safely. I hope that your back is feeling better, and that you have found a care provider who has been able to provide some relief. I am disheartened that we let you down, and for that I sincerely apologize.
August 16, 2018
July 19, 2018
Provider Response
Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.
July 19, 2018
July 17, 2018
July 13, 2018
July 13, 2018
June 28, 2018
June 26, 2018
Provider Response
Thank you for the kind words. It is our pleasure to help.
June 20, 2018
June 14, 2018
June 14, 2018
Provider Response
Thank you for taking the time to review us. We appreciate the trust that you have given us to take care of your father.
June 13, 2018
Provider Response
It is our pleasure, Pearline. We love taking care of you.
May 24, 2018
May 22, 2018
May 16, 2018
April 18, 2018
April 18, 2018
April 18, 2018
March 16, 2018
March 14, 2018
March 13, 2018
March 12, 2018
December 18, 2017
December 13, 2017
December 13, 2017
November 16, 2017
November 14, 2017
November 14, 2017
November 13, 2017
Provider Response
Thank you for your feedback Albert. We have given two significant increases to our caregivers over the last year, the most recent was in July of 2018. We have also made changes to our on-boarding process in an effort to better prepare caregivers for the delivery of service. Your feedback is important to us, and we are thankful that you have taken the time to share. Continuity of care is paramount, I apologize that we didn't provide that for you.
October 25, 2017
October 18, 2017
October 17, 2017
October 16, 2017
September 28, 2017
September 15, 2017
August 25, 2017
August 15, 2017
July 28, 2017
July 27, 2017
July 27, 2017
July 26, 2017
July 17, 2017
December 10, 2013
February 28, 2013
Colonial Heights, Virginia, is a bustling community offering the perks of city living and the neighborhood feel of a small town. From the thriving Southpark Mall area to Fort Lee to the nearby cities of Petersburg, Hopewell and Chester, this corner of Central Virginia has it going on.
We’re proud to offer Colonial Heights, Petersburg, Hopewell, and Chester residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are. Serving: