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Care Advantage - Colonial Heights

Offers Home Care

47 Reviews
Call (800) 973-1841
Care Advantage - Colonial Heights (800) 973-1841
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Reviews of Care Advantage - Colonial Heights

47 Reviews Write a review

Home Care Reviews for Care Advantage - Colonial Heights

June 28, 2018

By JOYCE L_9

I am a current client of this provider

They need to have more available hours for caregivers to come. They could come at different or better times.
Provider Response
Thank you for the time that you took to do the review, Joyce. We work to accommodate the schedule that you need. I will have the staffing supervisor give you a call to make those arrangements. Thank you again, we are honored to take care of you.

June 28, 2018

By JAMES A_5

I am a current client of this provider

I would tell a friend that I have no complaints about the service. I have trouble falling and I was going up the stairs once and my caregiver put her hand up and caught me. Having someone around saves me from falling and I get to take Care Advantage van to a wounded.

June 26, 2018

By HARRY C_1

I am a current client of this provider

They've been easy to work with and adjust as needed. It's been a learning curve. The caregiver and I are just getting to know each other.

June 26, 2018

By Anonymous_1169

I am a past client of this provider

Everyone was very personable. The most helpful thing was them just being there to help us.
Provider Response
Thank you for the kind words. It is our pleasure to help.

June 20, 2018

By JAMES C. W_1

I am a current client of this provider

I think they should keep me more informed about who is coming over. My problems are more with the scheduling that with anything else. He is getting better personal care.

June 14, 2018

By JANE B_7

I am a current client of this provider

I needed someone yesterday and they never had anyone who take me to the doctor. I had to change my doctor's appointment to different time. They don't accommodate short notice changes. They don't accommodate short notice changes that I have in the schedule.

June 14, 2018

By MARY B_33

I am a current client of this provider

They are dependable and most of the caregivers are respectful and do their job. They do not effect my life, but they help my father by helping with general mobility issues.
Provider Response
Thank you for taking the time to review us. We appreciate the trust that you have given us to take care of your father.

June 13, 2018

By PEARLINE M_1

I am a current client of this provider

They provide the help that I need. They understand when I speak to them. I'm totally blind and I need someone to lead me.
Provider Response
It is our pleasure, Pearline. We love taking care of you.

May 24, 2018

By CHRISTOPHER K

I am a current client of this provider

All of the caregivers have been very attentive to his needs and are willing to be flexible with time. I have appreciated everything the caregivers have done for us because I don't have to worry about who will be watching my husband on a daily basis.

May 22, 2018

By WILL W

I am a current client of this provider

The caregivers make sure everything is up to date. I like the way that they do my exercises with me. They help me with my exercises.

May 16, 2018

By WAYNE & EMILY T

I am a current client of this provider

I think that they need to train their people more, when our caregiver gets sick we do not want anyone else because then we have to train them. I am in a wheel chair and my wife is 75 years old and the person who comes in does everything for us.

May 14, 2018

By BRENDA B

I am a current client of this provider

I kind of wish their people were more professional. I have had several people here and they don't seem to want to work or do anything. I definitely need the help, but they could have a greater impact on my life if they had more trained and mature caretakers.
Provider Response
Dear Ms. Brenda, I am so sorry to hear you have not received caregivers that provide excellence. We certainly strive for that, and I do hope that you will take a moment to share this feedback with your office team members so that we can rectify this situation immediately. I will speak with the office team, however, we will need to know the client's name in order to address your caregivers specifically. I do hope we will hear from you soon. In the meantime, we will continue to offer coaching and guidance to the caregivers we deploy in an effort to ease concerns such as yours. Thank you for taking the time to share this feedback, it is important to us.

April 25, 2018

By TREELY W_1

I am a current client of this provider

I got a little upset when I was misunderstood when I called them in the beginning. They gave me the schedule I wanted initially, but they sent someone at the wrong time and didn't send someone. That made me angry. My wife was driving me crazy and when I got them, it took the load off my shoulders.
Provider Response
Dear Sir, thank you for taking the time to provide your feedback. I apologize that things got off to a rocky start, but I'm pleased to hear that you were able to find some relief in the assistance you are receiving for your wife. Please feel free to reach out should you experience anything similar going forward. I am happy to work personally with you to ensure that you can be completely satisfied going forward.

April 25, 2018

By GINGER W_2

I am a current client of this provider

The lady that we have is very sweet. The caregiver is very personable and very excited about her job. My loved one loves her. It has just been a fantastic experience.

April 18, 2018

By HELEN P_1

I am a current client of this provider

I would like for the care to be earlier in the day. I don't think I need as many hours, but everyone needs different things. They need to do everything that I like them to do.

April 18, 2018

By ELSIE L

I am a current client of this provider

The caregiver thought that my loved one had fallen, but the cell phone went out. The caregiver called the police to see if they can make sure if he had fallen. The caregiver called me when I was at the hospital. I like that they took initiative in investigating more with my loved one. The caregiver is good with helping out.

April 18, 2018

By MARINDA B

I am a current client of this provider

I would recommend the caregiver I have now, but not the other one that was here. She's not there by herself and she has a companion there for her.
Provider Response
Thank you so much for taking the time to offer your feedback. I am pleased to hear that things have improved. I apologize that you had an unpleasant experience with the first caregiver that came out. Sometimes it takes a few to find the perfect match. Please reach out directly should you encounter any issues going forward. Thank you for your business, your continued confidence is appreciated.

April 18, 2018

By LINDA "DIANE" J

I am a current client of this provider

They are good, and I like them. They have showed me different things and taught me some stuff that I didn't know. They help wash my clothes and do some light housekeeping.

March 22, 2018

By DONALD R_3

I am a past client of this provider

I like the fact that they provide people with good attitudes and deliver what they promise. It did help my life quite a bit. She was there acting as a segregate while I went through my procedure. It was comforting.

March 16, 2018

By CAROLYN J_3

I am a current client of this provider

They're very reliable. I can call them at any unexpected time. They accommodate for what my needs are. It makes me feel very secure.

March 16, 2018

By BARBARA B_14

I am a current client of this provider

I like the caregivers they have sent have been very nice people, I have no complaints They have made my life easier by doing whatever that I need to get done to take of me.

March 14, 2018

By ANNIE H_3

I am a current client of this provider

The only negative thing is the changing of who comes. I get used to them and then they send another person. The ladies that come are very friendly and wife is happy with them. One of them does her hair. I'm the primary care taker so it give me a break twice a week, which has been great for me.

March 13, 2018

By JUNE T_2

I am a current client of this provider

I am on a level 1, and I do most things for myself, but my caregiver mostly grocery shops for me. My caregiver is a very nice lady and easy to get a long with. If she can't show, I will get a call, and they will let me know. There is no problem with the office.

March 12, 2018

By DOROTHY P_8

I am a current client of this provider

The caregiver is very faithful and very attentive to my mother. The caregiver is very helpful and we have been pleased. The caregiver helps my mom with physical needs like foot washing and keeping her oxygen concentrate clean. They cook meals and check her sugar.

February 16, 2018

By MILDRED B_2

I am a current client of this provider

They help me do the things I need to be done. They help me the most with daily house chores and physical things that I can't do.

December 18, 2017

By Anonymous_116

I am a past client of this provider

Care Advantage needs to have better trained caregivers. The caregiver that showed up was not experienced. Care Advantage helped free up my time, because the caregivers would sit with my loved one.

December 13, 2017

By MARY B_1

I am a past client of this provider

Care Advantage has really caring people; they were concerned about my mom. Care Advantage helped us and made our lives better by simply caring for my mother and I.

November 16, 2017

By ADAM Y

I am a current client of this provider

I felt that they were very thorough and in making a good assessment for the needs of the client. It isn't anything that they do or do not do. It's just that the client resists services at times.

November 15, 2017

By MAUDE B

I am a current client of this provider

I have had a lot of caregivers that bother me. I appreciate the help provided for me.

November 14, 2017

By GERALD M S

I am a current client of this provider

I would tell a friend that Care Advantage sends caregivers who arrive on time and they take care of me. Care Advantage makes life easier by being here when I need them and to bring me what I need.

October 25, 2017

By VERA A

I am a current client of this provider

Care Advantage gives prompt service. Care Advantage's services are provided through their caregivers, and sometimes their caregivers are not available. They need to staff more caregivers.

October 17, 2017

By DONNA M_4

I am a past client of this provider

Care Advantage actually showed up and they are very nice. The caregivers are considerate of me and very professional. The first two caregivers were something I desperately needed. They stayed at night time for me, and one would come back for the day which was very commendable.

October 16, 2017

By EDORA P

I am a current client of this provider

I would recommend Care Advantage because the caregivers they send are pretty good, but they always send me different ones. I like that they always send me caregivers on the weekends. However, some of them will do nothing until I tell them what to do. And some of them are on their cell phones or watch my television. Care Advantage makes life easier by coming in and doing things that are too hard for me to do.

September 28, 2017

By DOLLIE E

I am a current client of this provider

I would recommend Care Advantage because my mom and sister have been pleased with the service. For the short time that my mom's been receiving care, it's helped her some. The caregiver does light housekeeping and has gone to the store for her and that's been a big help.

September 28, 2017

By JUNE T_1

I am a current client of this provider

Care Advantage has ladies who are very caring. They pay very close attention to me by giving me food, being clean, and being attentive. Care Advantage makes my life easier by driving me wherever I need to go, like the hairdresser or the grocery store, and they do the housekeeping as well.

September 23, 2017

By CAROLYN J_1

I am a current client of this provider

I would recommend Care Advantage because I am satisfied with them and am very happy with them. Care Advantage makes my life easier because they accommodate what I need and they make sure that I get what I need.

September 15, 2017

By DOROTHY P

I am a current client of this provider

Everything about Care Advantage is okay! I couldn't get along without the services from Care Advantage.

September 15, 2017

By CONNIE B_1

I am a current client of this provider

If a friend had a serious case which required a lot of retention, it stands to have a little bit more attention than what Care Advantage can provide. I'm able to do a lot for myself, but if it were a case with a caregiver that I've had before, I don't know if they could do everything they would need. I don't have a caregiver every day of the week. I once had a caregiver who just slept through her shift on my recliner. If my caregiver is going to be sitting there snoring, I don't want to go and wake her up because I don't think she will do a good job anyways.

August 25, 2017

By JEAN B

I am a current client of this provider

Care Advantage has great caregivers. The services have made my mother's life easier by getting her back and forth to the doctor and getting food. She is alive because of Care Advantage.

August 15, 2017

By KASEY C

I am a past client of this provider

I would call Care Advantage a month and a half in advance to ensure that a caregiver would be available for my daughter, and one time they said that they forgot. I had the name and date of who I spoke with too. I never had a consistent caregiver, and my daughter's care is very specialized, so I would have to take off of work to train these people. It came to the point where I could just work from home and save money. I was having to stay at home and wait for the caregiver and train them. I didn't feel that they could perform simple tasks of transferring my daughter to her wheelchair. I was not impressed with the skill level of the caregivers that were sent to us.

July 28, 2017

By PHILLIP P

I am a past client of this provider

I wouldn't recommend Care Advantage because their caregivers did not seem to know what they were here to do. Care Advantage could have had a positive impact if they had the right attitude about what they were supposed to be doing here.

July 27, 2017

By LEE H

I am a current client of this provider

Care Advantage is dependable, and they are here when they say they'll be. Care Advantage's employees help me with my bath and they fix my breakfast.

July 27, 2017

By Anonymous_526

I am a current client of this provider

Care Advantage's employees in the office do not return my phone calls. My caregivers have made my life easier by being really sweet. They are taking are of me and doing their job.

July 26, 2017

By CHRISTINA D_2

I am a past client of this provider

Care Advantage was dependable and professional. The security of knowing that my mother was being taken care of when I wasn't home was the most helpful part of her services for me.

July 17, 2017

By MICHAEL W_3

I am a current client of this provider

When called for in advance, Care Advantage doesn't seem to always come through. I don't hear from them until the last minute. Care Advantage could make life easier for me by having better communication.

December 10, 2013

By Georgia Glass

I am a past client of this provider

When I was in need of care for my son, I called Care Advantage. They did an excellent job providing care for him. Their staff was friendly and professional. It was nice having peace of mind knowing that he was so well taken care of. I would highly recommend Care Advantage to anyone who was in need of personal care or skilled care assistance for their loved one.

February 28, 2013

By Eileen6

I am a friend or relative of a resident

We've been using Care Advantage since December. It is a Medicaid approved healthcare provider. We interviewed some of the caregivers and chose one. My grandmother is 96 years old. It's the same caregiver that would come in all the time, and she's really good.
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About Care Advantage - Colonial Heights

Our Mission, our purpose, our duty...

Care Advantage companies are fully committed to enhancing the lives of our patients, our employees, and the communities we serve.

We are focused on delivering exceptional care to our patients in their residence. We will provide a nurturing environment for our team members to grow and excel. We vow to make a positive contribution in the communities we serve and will do so with passion, integrity, and care.

Our Vision

To become the leader in the healthcare industry by continually evaluating and improving the way we conduct ourselves, ensuring our patients always receive exceptional service and care.

Our Values

These are our values, they define us as a company. They are a source of inspiration as we lead the way to a brighter future for our company and all who depend on it. They support our mission of making the lives better for each and every patient we care for.


C

COMPASSION We care and we are passionate about what we do. We give our hearts to our patients, their families, and our employees.


A

ATTITUDE We maintain a positive attitude. We display a "can-do" approach as we perform our responsibilities and engage those responsibilities with hard work, honesty, and integrity.


R

RESPECT We cherish each other's diversity and opinion. We have a deep admiration for everyone's unique story, skill, and knowledge.


E

EXCELLENCE We vow to go above and beyond. We are committed to delivering excellence to our patients, our employees, and our communities.

Photos of Care Advantage - Colonial Heights

Services and Amenities of Care Advantage - Colonial Heights

Health services

  • Physical Therapy

Rates

  • Hourly Rate: $19 $25/Hour

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • In Home Health
  • Physical Therapy
  • Occupational Therapy

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Blood Work And Other Medical Care
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 30+ Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Online Payments Accepted

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: Home Care Organization License
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Care Advantage - Colonial Heights

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