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Care Advantage - Colonial Heights Colonial Heights, VA
3509 Boulevard, Colonial Heights, VA 23834
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Featured Review
PHYLLIS R
4
|
January 4, 2024
She was in hospice when the caregivers were assigned. One of the caregivers needed more experience.
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Reviews of Care Advantage - Colonial Heights in Colonial Heights, Virginia
4.3
(264 reviews)
PHYLLIS R
4
|
January 4, 2024
She was in hospice when the caregivers were assigned. One of the caregivers needed more experience.
DAVID H_4
4
|
January 3, 2024
I like that they come and help us out by having open communication with me and letting me know if took his medications and what they did all day. There could be more follow up with how I'm doing with the caregiver.
HOWARD B
5
|
January 2, 2024
They have made the experience positive because I like that they picked a person who fits my personality. I would recommend them because of their communication. They call all the time.
DONNA G
4
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December 18, 2023
They help me organize my clothes. They sweep and do some light cleaning. They're nice and caring and the office staff is wonderful.
FAY J
5
|
December 18, 2023
I have not had any problems with them at all. I like when they come and do some laundry. It's just so hard to say, they are like a family because when I call, I get a pleasant response.
Provider Response
DENNIS F
5
|
December 11, 2023
I think just being really nice and willing to do whatever. They have always been able to get someone when I've needed them.
DIANE G_1
3
|
December 11, 2023
They need to read the care plan. They need employees who want to work and care about their jobs.
DAISY B
5
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December 11, 2023
The services have a very positive impact and help my mother immensely. Care Advantage has respectful and kind caregivers who provide excellent care. I trust them to care for my mother.
Provider Response
GLORIA A
5
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December 7, 2023
One thing they have helped with the most is helping my mom with her basic needs. I like the convenience.
Provider Response
RAYMOND H
5
|
December 7, 2023
It is very helpful, I only have it once a week for 4 hours and I could use more, and we get along pretty good, and I appreciate what they do. They only come once a week, but most of the people have been pleasant and friendly and everybody has been helpful and good to get along with.
Provider Response
Anonymous_1701872447
5
|
December 6, 2023
They helped me get my bath in the morning. I don't have anyone so they are very helpful for me. They were on time both time they visited me.
CHARLENE C
1
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December 5, 2023
I would have liked them to have listened to me and not just given me the runaround. They need to pay better attention to the people they hire. I also want my apple watch replaced.
CLEVELAND H
5
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December 5, 2023
The agency has made the experience positive by connecting me to an awesome caregiver. I like the consistency the agency provides.
Provider Response
MICHAEL C_4
5
|
December 4, 2023
They have helped the most by doing everything they can to help me. I would recommend them because they care about the clients.
PATRICIA B_2
4
|
November 17, 2023
I was waiting for surgery, so I needed someone to help around my house to get day to day things done. For one, they were easy to get in touch with, and they were always on time.
WANDA E_1
1
|
November 16, 2023
They could improve the scheduling. The people that were sent out did not match the profile. They could find good employees.
CHERYL B
5
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November 15, 2023
They provide good service for me. They're very professional.
JOHN B_5
5
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November 8, 2023
The caregivers are friendly people. Sometimes there is room for improvement, but they are friendly, helpful, and aim to please.
BARRY A
5
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November 7, 2023
They are kind and the consistency that they have is really nice. They are consistently having quality workers that come and take care of you and have your needs in mid.
Provider Response
CAROLYN G_1
3
|
November 6, 2023
I like not having to stay in the hospital. I would like for them to get their billings corrected.
RICHARD M_1
4
|
November 3, 2023
The agency could make life easier with communication. I would like the agency to improve communication.
JULIA B
5
|
November 2, 2023
They have very good service. They try to get you caregivers, and they are available when you try to reach them.
Provider Response
GAIL M_2
5
|
November 1, 2023
The people have been eager to help me. I will start a conversation and will forget, and they help with that too. I like the people. They have been really good and thoughtful.
Provider Response
HERMAN A
3
|
October 20, 2023
I appreciate the help. Some of the aides are better than others. Some of the workers could do a little better.
Provider Response
DESAMONA H
4
|
October 20, 2023
Make sure that I have somebody that shows up, because I've been having problems with them. They could make sure that I have people that show up.
Provider Response
ANDREA M
5
|
October 18, 2023
The personal aide has helped me so much with the things I need help with during the day. The PT and OT have been good at helping me get my strength back. The nurse has helped me with my wounds. They have all had a major impact on my day-to-day life. I like that everyone who has come has been personable, kind and seem to be able to work onto the schedule I have. It has been a seamless flow.
Provider Response
Anonymous_7157
4
|
October 10, 2023
They help the most by doing the things we need to have done around the house for my parents. They assist with getting them to the bathroom and help in any way they can. They need to do a better job at recruiting caregivers.
Provider Response
EVA T
5
|
October 10, 2023
I think it helped a lot to bring my aunt out of her shell. The caregiver had her playing memory games and that is still having a positive effect on her. I like that the person that came was friendly.
Provider Response
VIVIAN T
5
|
October 9, 2023
I have a very nice caregiver, and her experience and longevity in the field have helped me tremendously. I haven't been with them for too long, so I can't really say what they could do better at this point. The only little issue that I have is that sometimes on the weekends, trying to get someone out to help me is difficult, but they have been working on that.
Provider Response
Anonymous_7610
4
|
October 5, 2023
They are good. They help me a lot. They could let the clients go with the caregiver to do their shopping.
Provider Response
NANCY H_1
5
|
October 3, 2023
They hired very good people. I like they are very good at communicating and responsive.
Provider Response
LINDA M_2
4
|
October 3, 2023
I am bed ridden and cannot do many things. I need there help to accomplish many tasks. Care Advantage could have more help available on weekends.
Provider Response
CLARENCE M
4
|
October 2, 2023
They can be more consistent and reliable. They have had some good providers that they have sent out. I would like more reliable weekend coverage.
Provider Response
TERESA M
5
|
September 23, 2023
The agency has helped out the most by helping me make sure my mother is taken care of because I am not able to at times. I like the agency because they are respectable and put you at ease.
Provider Response
BELINDA M
5
|
September 23, 2023
My mom weighs a lot, so it's easier to change her when there's someone else to help. They were very responsive when it was time for my mom to get 24 hour care. They always let me know who is coming.
Provider Response
ERNEST S
5
|
September 22, 2023
It helps because there are things I cannot do. The caregiver takes care of all the areas I need assistance with. I would recommend them because the assistance I receive is above anything I expected. They are courteous, helpful, and informative. I get good care.
Provider Response
IRVAN JACK K
5
|
September 20, 2023
They inspire him to do good, they give him praise. They are a friend of the family. They are very sympathetic and compassionate. I would recommend them because I can't think of anything they have ever done that we weren't satisfied with.
Provider Response
Anonymous_7594
5
|
September 19, 2023
Having the aides with her in the morning and evening has been the most helpful. I like their flexibility.
Provider Response
RODNEY R
5
|
September 12, 2023
They did what they wanted to as long as it was what I wanted them to. She washed my clothes. I used them years ago with my dad and liked them then, and I didn't have a problem with them this time.
Provider Response
EUNICE M
5
|
September 12, 2023
The caregiver has helped the most by keeping a lot off of me. I am the client's POA and I am sick also. Now that I have this agency, it takes a lot of pressure off of me. I like that they're very professional. I appreciate that. When I call, they normally reach back out to me.
Provider Response
ELIZABETH P
5
|
September 9, 2023
It has helped me tremendously. They have freed up my time and keep her from injuring herself. They communicate well.
Provider Response
DONALD K
5
|
September 7, 2023
It has enabled me to do things. They do the things I need.
Provider Response
DANIEL B_2
5
|
September 5, 2023
They help keep the quality of life up. We love the caregiver that comes. They helped with PT/OT.
Provider Response
FRANCES B_1
4
|
September 1, 2023
We're in week four, and this is the first week that she's had someone for the entire week that has worked out for her. I would recommend Care Advantage to others because I think the communication is good with the scheduler and the other point of contact that I have with the agency. They keep me informed.
Provider Response
GRACIE M
3
|
September 1, 2023
Only one person really met her needs. Everyone else was lazy or didn't do anything. The workers don't come to work, so they don't fulfil my mother's needs. Every day last week, she didn't have anyone come to help her.
Provider Response
RENE J
5
|
August 24, 2023
They always come and do as I say. They do a good job.
Provider Response
DAVID H_3
4
|
August 17, 2023
The caregiver taking care of my father is wonderful. I have received very good care.
Provider Response
DORIS C
5
|
August 11, 2023
It has had a positive impact. She typically goes to a daycare, but this helps her keep her mind going. I would recommend them because they have professional intake.
Provider Response
HELEN KNIGHT D
4
|
August 11, 2023
I'm under strict guidelines and they help me with follow them. I'd recommend them because I'm able to communicate with the scheduler.
JESSE E
5
|
August 8, 2023
They helped the most by just being there and helping him. I would recommend Care Advantage because they provide skilled care.
Provider Response
MINNIE B
5
|
August 1, 2023
The reason why is because she did mostly every thing I asked. They always call to let me know if a caretaker can't make it in. And they try to work with us.
Provider Response
DAVID V
5
|
August 1, 2023
They have provided very good aides. They have been very on top of things.
Provider Response
Anonymous_7579
4
|
August 1, 2023
It was transportation. It frees me up. The caregiver is very caring. The woman we had is great. They can answer the phones more.
Provider Response
STEPHEN R_2
5
|
August 1, 2023
They keep me informed on everything. They make sure they keep me informed on what happens. And if a caregiver can't make it, they get us another one. They keep me aware of the situation.
Provider Response
JENNIFER C
5
|
July 27, 2023
They're prompt. I like the companion that they sent me.
Provider Response
JAMES J
5
|
July 26, 2023
They understand what I can and cannot do and are there to help. The people are pleasant.
Provider Response
JUDITH AND RICHARD W
4
|
July 25, 2023
Most of the time, the help is showing up. The agency seems dependable and the people I have seen are nice. I can see that my parents are being taken care of.
Provider Response
GARY S
5
|
July 20, 2023
It's wonderful because I can depend on that. They've helped me the most by letting me relax. I like that the care they provide.
Provider Response
GORDON Y
5
|
July 18, 2023
They are helpful when they are here. They have been helpful. If someone doesn't show up, they will find someone else.
Provider Response
Anonymous_7501
4
|
July 18, 2023
The agency makes his experience positive by watching him and doing his bath services. I like the availability and the price.
Provider Response
YOLANDA R
5
|
July 14, 2023
They come and help her with whatever she wants to be done in any way they can. I like the way they inform people if they cannot cover someone or let us know when someone is coming for the week. I like the way they do the scheduling.
Provider Response
ANIELA G
4
|
July 13, 2023
The services have helped with companionship for her. They could improve their communication on the scheduling.
Provider Response
LAURA J
5
|
July 6, 2023
They clean. I like the people who do the service.
Provider Response
CLATE M
5
|
July 6, 2023
They would bathe him and change his clothes. They are very caring and took good care of my husband. Husband passed away.
Provider Response
ELIZABETH W_1
4
|
July 6, 2023
When we had the same provider it was great, but when they mixed, they didn't know what they were doing. I'd recommend them more if they worked on their consistency.
Provider Response
BILL E
1
|
July 3, 2023
I would have wanted them to be more involved with him as they sat around and did nothing. I would want them to improve on professionalism, and they were late every day.
Provider Response
PALMA P
5
|
June 26, 2023
They listen to the feedback we provide and make changes. They have great communication.
Provider Response
JERRY S_1
1
|
June 21, 2023
They could follow the client's needs. They need to follow through with their promises. They could follow the client's needs.
Provider Response
GENEVIEVE D
4
|
June 14, 2023
It really helps me when they walk with me, so I do not fall. I feel comfortable with them and having them here with me, walking with me. I am not sure what they could do better, but I like that they come on time and are here with me.
Provider Response
LILLIE W
4
|
June 14, 2023
Some of the caregivers are ok. They need more skills.
Provider Response
CHARLES T
5
|
June 8, 2023
They help with laundry. It's very convenient and everyone at the house has been excellent. They notify me right away if there's an issue in coverage. They do the work they're supposed to do when they're there.
Provider Response
BETTY B_1
4
|
June 5, 2023
They were very helpful, they were here for security in case I fell. I didn't have to worry about taking out the trash or doing dishes. Some of them are very good, and some caretakers are much better than others.
Provider Response
IDA A
5
|
June 5, 2023
She seems to be in good spirits and looks forward to seeing her caregiver when she comes. I like my first experience with them, but my mother seems very pleased with her caregiver.
Provider Response
JOHN C_2
5
|
May 17, 2023
The caregiver had a good relationship. She would get breakfast for him, even when he asked her not to spend her own money. She mopped and swept floors every day. I like that they were personable.
Provider Response
LISA L
2
|
May 4, 2023
The agency could have sent someone who can do housekeeping. I would like to see when the caregivers are scheduled, and that everyone knows when they are coming. Also send someone who is qualified.
VIRGINIA S_1
5
|
May 4, 2023
They have helped me the most with my transportation. I like the agency because they are dependable.
Provider Response
REBECCA I
5
|
May 1, 2023
The services are impactful because my caregiver gives me good quality of care. I would like to see Care Advantage improve on having caregivers show up.
Provider Response
JANICE S
5
|
May 1, 2023
I trust them. They always call us before they get here and always does a good job. They're very dependable.
Provider Response
GERTRUDE H
4
|
April 24, 2023
They could've sent someone who considered this a job. I would like them to send mature caregivers to the clients.
Provider Response
ALAN B
3
|
April 18, 2023
It is extremely stress-relieving having them here. They help take care of basic things such as meals and showering him, and providing company he desperately. They've got good people but the bill is way too high.
Provider Response
LENA P
5
|
April 13, 2023
The services are helpful because they come at night when the client is asleep. They're always on time. I would recommend Care Advantage because everybody has been really nice that's come here.
Provider Response
MARIANNE Y
1
|
April 6, 2023
She was kept clean, but nobody would talk to her. They could have improved by teaching their people how to interact with older people.
Provider Response
Anonymous_7231
5
|
April 3, 2023
They do a good job taking care of him. I like that they really care about him.
Provider Response
Anonymous_7078
5
|
March 21, 2023
The services were very helpful. I couldn't take care of myself, and they did it for me. They were here when they were supposed to be. They took good care of me.
Provider Response
MARIE S
3
|
March 7, 2023
The services were nice Monday through Friday. Sometimes on the weekend, I couldn't find someone when they called in on the weekend. I would not recommend Care Advantage because I'm paralyzed, and my son is working to take care of me because no one could come.
Provider Response
SANDRA G
5
|
March 7, 2023
It has made my life easier getting help. I like the caregiver.
Provider Response
DORIS S_1
1
|
March 1, 2023
It had a negative impact on me. They needed to provide someone for the days we asked for. They need to be able to provide the services they say they are going to provide.
Provider Response
JIM H
4
|
March 1, 2023
My caregivers did fine. My experience with my caregivers was positive because of their professionalism. The agency needs to improve punctuality.
Provider Response
SUZANNE B_2
5
|
March 1, 2023
I have been received care from them for 25 years and they're able to fulfill all my needs. One thing I like about them is that I am familiar with their workers.
Provider Response
WILLIAM C_6
2
|
March 1, 2023
They need to send someone who can handle his weight. They need to be better about getting someone out to help us.
Provider Response
Anonymous_7019
3
|
February 3, 2023
We get a lot of girls who get a lot of virtual training instead of hands-on training. The agency could improve because it is hard to get help and get anyone to come out and work.
Provider Response
RICHARD W
5
|
February 2, 2023
They contact me when there is a problem in providing the caregiver. They can be consistent with the caregivers.
Provider Response
ROBERT S_5
4
|
February 2, 2023
What hasn't the agency done? They have been helpful. I'd like for it to be possible for the caregivers to be able to take me out to run errands.
Provider Response
JANICE D
5
|
February 2, 2023
The nurse that comes in is helpful and takes the weight off of me. I like that Care Advantage communicates pretty well. Once we got a permanent nurse, things have been smooth.
Provider Response
VIJAYA K
5
|
February 2, 2023
The caregivers they sent to us were very good to us. They were courteous. They were very good to us. They would take care of my wife.
Provider Response
BETTY A
5
|
February 1, 2023
They helped provide safe care when I wasn't available to be there. I liked their prompt responses.
Provider Response
Anonymous_6864
4
|
January 20, 2023
They helped me the most with my vision problems. I would like for the caregivers not to call out, and I don't have a replacement.
Provider Response
LILLIAN S
3
|
January 19, 2023
The caregivers called out and left early. I am not comfortable with the caregivers being sent here without me meeting them first. I would like for the agency to look into their caregivers background more and for them to understand what they are needing to do.
Provider Response
JANET B_2
5
|
January 13, 2023
They help me in every way that I need help. Everybody they have ever sent me has been good. They have excellent quality people working for them.
Provider Response
Anonymous_6902
3
|
January 11, 2023
They need to find people who are willing to work. It's hard for them to get dependable staff members.
Provider Response
Anonymous_6844
4
|
January 3, 2023
The care that we are receiving now is based on a couple of individuals and it's been very good. People need to show up with masks and sometimes people go and don't come back. I think they just need more experienced people.
Provider Response
PEARLINE M_1
5
|
January 3, 2023
They get used to me and show up to help me two days in the week. Since COVID, a lot of people don't work anymore. It is difficult for them to find aides but they have really tried to keep aides.
Provider Response
PAUL R
5
|
January 3, 2023
They do a lot for me and provide services. When I need a nurse or somebody, they work with me. I like everything. I like them, and I've been with them for multiple years. I really like my nurse because she is good.
Provider Response
Anonymous_6759
3
|
December 20, 2022
It's an inconvenience when they don't have aides. The personnel tries to communicate and keep me informed, but they are having problems with staffing the caregivers.
Provider Response
Anonymous_5883
5
|
December 14, 2022
It makes it so I can be to work on time every day. They've been very easy to work with.
Provider Response
Anonymous_6776
4
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December 13, 2022
The agency has given me more free time. The agency is responsive to the client's needs.
Provider Response
RUBY T
4
|
December 13, 2022
My caregivers have helped me the most by keeping me from falling. I broke my neck because I fell. There's also things that I can't do, such as lifting heavy things, and they're there to help me. They need to have more communication within the office. If you call and leave a message, they need to make sure that it's gotten to the other person. Sometimes, they don't even pass on the message that you called. That needs to be improved.
Provider Response
KUN-SUK S_1
4
|
December 7, 2022
It's helpful when they are fully staffed. It's impactful when people call out. My problem is they have a lot of callouts and finding coverage is stressful. My mom needs services Monday through Friday.
Provider Response
FANNIE H
1
|
December 2, 2022
They can provide a greater impact by vetting their staffing, training them properly, and making sure their staff actually cares. Their scheduling system needs a lot of work as well. They need to improve on staffing, communication, and making sure their staff are qualified.
Provider Response
DORIS D_1
4
|
December 2, 2022
The fact that we as a family are able to free up our time by having an aid. I would like to see better coverage and communication because they don't send replacements for when the caregiver is off.
Provider Response
MARAGRET D
5
|
December 1, 2022
They help me do a lot of stuff, like prepare my food and help me with my drinks. They are prompt, on time, and understanding.
Provider Response
JOHN B_1
5
|
December 1, 2022
Our caregiver did everything he needed, and that was a big help to me. They were there when we needed them, even on short notice.
Provider Response
SYLVESTER G
5
|
November 17, 2022
I'm able to go out and do things now. I like how the company has consistent aides coming, especially since the client has dementia.
Provider Response
KATHERINE J
4
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November 16, 2022
It helped me more than it helped her because I didn't have to do it. They could be more affordable.
Provider Response
Anonymous_6741
3
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November 8, 2022
I didn't see that big of an impact because they didn't engage him. I think that they could know to do all the things I asked for.
Provider Response
HELEN P_2
4
|
November 8, 2022
They found a great caretaker for my mom. They need to really look at who they are hiring.
Provider Response
WILLIAM D
5
|
November 8, 2022
They give respite to my mother. They are very helpful. They try to accommodate us as best that they can.
Provider Response
MARGARET M
5
|
November 8, 2022
The most helpful for her was having company and someone to talk to. I like that they took care of my mom when she was there.
Provider Response
EVA M
3
|
November 7, 2022
I would like the caregiver to give me a little more attention. I am dissatisfied with the services so far.
Provider Response
DEBRA P
3
|
November 1, 2022
It eliminates some of the pressure from me, walking around and doing things. They should work on providing service since people call out.
Provider Response
MELISSA J_1
5
|
November 1, 2022
She made it available where I could get away for 4 days to be with my family. It helps this household. The person who was coming would have stayed if there was more money.
Provider Response
ARLISHA K
5
|
November 1, 2022
The caregivers are pleasant and professional. They provide skilled workers.
Provider Response
ADDIE S
3
|
October 20, 2022
It would have been good if they had shown up on time and had less scheduling issues. The person that was supposed to come didn't come on time. They called another time to find out if someone had arrived, but I hadn't asked for anyone. There was a lot of confusion.
Provider Response
SHARON B
5
|
October 11, 2022
They take care of her needs, we have been with the same caregiver for 20 years. I never had a problem getting help and when I needed something they provided it to us.
Provider Response
NOVELLA R
1
|
October 11, 2022
It's poor in terms of me not getting consistent care. There's a great negative impact on me when I don't get care. My issue is not with the caregivers, it's with the agency in providing caregivers. The impact of not getting care when I am expecting it is a great impact in a negative way. Another concern is the low pay of the providers. Because they don't pay providers a decent salary, they continue to change from one job to another. They need to improve consistent care and availability of care providers.
Provider Response
LILLIAN K
5
|
October 11, 2022
They have made my life easier by sending the caregivers out. I'm in a wheelchair, so having someone to help me helps me to not be so frustrated. The caregivers that come out are very nice!
Provider Response
Anonymous_6625
4
|
October 7, 2022
The caregivers clean the house and care for my husband. The people are pleasant.
Provider Response
MILDRED B_1
3
|
October 3, 2022
Just being able to provide dependable aides would make her life easier. I would like to see an improvement with the reliability of the aides.
Provider Response
Anonymous_6603
4
|
October 3, 2022
They have helped by being consistently there. I would like the communication with clients to be improved.
Provider Response
MATTIE S
5
|
September 14, 2022
The caregiver has provided companionship. We like our caregiver.
Provider Response
MARGARET F_1
5
|
August 10, 2022
I was here by myself helping my mom before I had the care so it has been wonderful for me. I like that they are very reliable and professional. They call to let me know of things ahead of time.
Provider Response
DELORIS H
4
|
August 1, 2022
They keep my wife clean. Care Advantage is convenient to talk to.
Provider Response
KRISTIN S
5
|
July 18, 2022
They were extremely empathetic to the situation and was able to manage the anxiety and hecticness of it all. I'd recommend them for their professionalism and punctuality.
Provider Response
ANNIE M
3
|
July 7, 2022
They could let us know if someone won't show up. They should tell you when someone can't make it, and if they can send a replacement.
Provider Response
Anonymous_6126
4
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June 10, 2022
They helped him with ADLs. I like the dependability of the caregivers.
Provider Response
SUSAN W_2
5
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May 10, 2022
The caregivers are dependable and get here on time. I like that Care Advantage is dependable.
Provider Response
JOSEPH B_1
5
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April 12, 2022
They helped with things like bathing and dressing cleaning and washing the dishes. They could have been better at communicating with me.
Provider Response
ELANOR L
4
|
March 1, 2022
Norma is a wonderful caregiver. She is able to pick up a biscuit at Hardee's in the morning to check up on my mom. They have given us one amazing caregiver and we have her on Tuesdays and Thursdays. When we try to get her for other days, they aren't available to give us her.
Provider Response
Anonymous_5001
4
|
January 13, 2022
My sister definitely needs the help. It's a weird situation. The care that she mostly needs is personal care. I don't really expect the aides to do any kind of housekeeping. For example, if I have to go somewhere, and I need them to fold clothes or have the bathroom restocked with towels, part of that is therapy for her because she is responsible for folding hand towels. For things like that, that is also for her because of the OT aspect of it. They are not responsible for much other than taking care of her, keeping her comfortable, safe, and as happy she can be happy. I think everybody that comes here provides great care. A couple of people sigh a little bit when they have to get her up for the 3rd time in the last hour, but I do that myself. Most of them are very attentive and very in tune to where supplies are. They don't have to keep asking me. They know where that stuff is stored, and can get it themselves. Now I am able to get her out of the house to outpatient PT and I couldn't do that unless I had someone here to help me She can sleep in her bed at night and I know as she ha to get up in the middle of the night, there is someone right there to help her get up, take her to the bathroom, and help her get back to bed. Part of our issue is we have contracted for 24 a day coverage. I think in the past 10 days, I have probably covered all or part of the shifts myself. I have covered total shifts or part of a shift half those days. There's a lot of people not showing up. Every once in a while we miss somebody because we live way out in the country, but lately for some reason it seems like we're missing a lot. The quality of care itself is good. There have been a few people that we haven't been satisfied with their work. I have explained that to the agency and asked not to have them back. Some caregivers are really good as far as their attentiveness and learning quickly what she needs and where supplies are. We have been contracting for 24 hours and a lot of times we don't get 24 hours.
Provider Response
Anonymous_5509
4
|
December 1, 2021
The aides have a lot of experience. They are well trained and they do a very good job with her. Right now everything is running really well. Now we have two that are the same age, but before we just had people that were here for the money.
Provider Response
DOUGLAS J
5
|
October 7, 2021
They keep my father in the house a bit longer. The caregiver is familiar and the staff keeps us up to date.
Provider Response
LUCAS M
4
|
October 1, 2021
The caregiver we have right now really helps me not have to take care of everything all the time. The first caregiver that we had was not satisfying to our needs.
Provider Response
ELVESTA C
5
|
June 15, 2021
When the caregiver is here, I can go out and do errands without watching the client. I like the way they take care of patients. They do everything necessary for the client, like cleaning and bathing.
Provider Response
DORIS D
5
|
June 9, 2021
Having the aides here helps us out tremendously. They try to keep me informed if someone can't come in.
Provider Response
DENISE B
5
|
April 5, 2021
They made a connection with me and my mom. They were not here just to work. The caregivers were always willing to help. They cooked for her.
Provider Response
Wilton H_1
4
|
March 3, 2021
It has given me some freedom to not be with my mother 24/7. They can make my life easier by getting more people to help out. I like that they I found a couple girls that have been very good. It is a good company.
Provider Response
Anonymous_4565
4
|
February 3, 2021
My mother couldn't speak, so she couldn't complain when there were any issues with the caregivers. One caregiver that the company sent was excellent, others were average, and one was poor.
Provider Response
GERRY H
4
|
January 6, 2021
We're struggling with getting the billing part of it straight, with the direct pay. They stay in contact with me, on a fairly regular basis.
Provider Response
kbar
1
|
December 27, 2020
I needed coverage over the Christmas holidays. After more than an hour of my time on intake, the caregivers were no shows on the two days they were booked. How awful that needed care was not provided because employees CHOSE not to go to work that day.
Provider Response
CHRISTOPHER C_1
5
|
December 7, 2020
The constant daily care has been most helpful. They provide food. I like the constant care that I get. It is of high quality.
Provider Response
AUDREY K
5
|
October 7, 2020
I wish I could afford to have them more. They are very helpful. I feel very relaxed and I can trust them in our house and with my husband. They attend to to my husband and they are very polite.
Provider Response
ELANOR/RUSSELL G
4
|
September 9, 2020
They are pretty willing to do what I ask them to do but I have to ask a little too often. I can call if my person cannot come and they have other people.
Provider Response
Jeff a_4
4
|
July 20, 2020
The most helpful part is her being here to help and to be good company. Some of their personnel are not trained enough to do the work.
Provider Response
MARTHA S
5
|
July 8, 2020
They have been very responsive in the last 8 months I have been using them. They are reliable and there when I need them.
Provider Response
JANICE M
5
|
May 20, 2020
They have listened to her concerns and what she wanted. I like that they are great listeners. They are able to adjust times when needed and able to change help if needed.
Provider Response
GARY B
5
|
May 8, 2020
They kept coming in to make her feel comfortable. I never had any problems with them. I always had a number to call if I had any problems.
Provider Response
GERALD G
5
|
April 17, 2020
I'm receiving help from a young lady that's here four hours a day. She helps me get up in the morning and get some breakfast. She helps me with some exercises. I like the thoroughness and attention that they provided to the things I needed them to do here at home.
Provider Response
Darryl
5
|
April 13, 2020
We used Care Advantage for my mom. I wanted someone to be there to help her out. My mom has rheumatoid arthritis and when she has a flare up she can't move around. Their service was just for someone to help my mom with getting to the bathroom and taking a bath. The caregiver did an excellent job. My mom was pleased. The lady that they sent did a good job. They worked with us on that and they did a good job.
Provider Response
CARMEN T
4
|
April 7, 2020
The most helpful part is being able to have their services at both her home and now at her residential living. They let us know how she is doing on a day to day. Our only issue is in getting consistent coverage for the weekends.
Provider Response
Anonymous_2361
5
|
March 17, 2020
It keeps me from worrying about her and I know she is getting the care that is needed. They are very reliable.
Provider Response
JAN F_1
4
|
February 6, 2020
It gives me peace of mind knowing someone is there for him. They could be less expensive.
Provider Response
JAN F
4
|
January 22, 2020
I think because she has dementia, they should do more to make her quality of day better. I like that they're always able to staff us.
Provider Response
Anonymous_2984
4
|
December 13, 2019
Just having someone near if I needed help was very helpful for me. I do not think their personnel were consistent.
Provider Response
THOMAS F
4
|
December 5, 2019
It was necessary. My loved one was getting to be more than I could handle, and I needed the help. I don't like saying that, but it's true. I needed help, and so did my wife. It made a lot of difference. I'd tell others to be careful about who they are provided because there were several people before our caregiver that didn't work out.
Provider Response
Anonymous_2842
5
|
November 18, 2019
I could not begin to say all the things that they are able to help with. They help with anything and everything. I do not know that there is anything to not like about this agency!
Provider Response
RICHARD H_1
5
|
November 15, 2019
It is nice to have someone here to help out who is trustworthy. They are reliable.
Provider Response
JANET S
5
|
November 11, 2019
We love the aide that we have right now. They need more extensive training for all of the aides.
Provider Response
KEITH W
5
|
October 26, 2019
He and the aide love each other. It's touching to see them interact. They are very easy to call and discuss the problem right off the bat. You go from one of the managers to the nurse managers.
Provider Response
VIRGINIA T
4
|
October 5, 2019
They can improve by calling back to let us know they found somebody for her. They usually provide quick service when I need it.
Provider Response
JILL W
5
|
October 4, 2019
They have been really helpful because she lives alone, and I live a few miles away. I have to work as well. They have worked with us because my mother is getting older and crankier.
Provider Response
MILTON G
5
|
August 16, 2019
They have helped me the most by sending someone here that I like. I like the caregiver that I have.
Provider Response
Anonymous_2214
5
|
July 29, 2019
They help with household things. They have a really great staffer who is able to cover the cases with the right people for the right case.
Provider Response
KIMBERLY N
5
|
July 29, 2019
My husband and I are the sole caregivers of his mother. They really help us out when we can't be there. They are consistent.
Provider Response
MELVIN M
5
|
July 16, 2019
As a general rule for most of the people that they have had here, they provide good care. I like that, in general, they give good services.
Provider Response
EARNESTINE V
5
|
June 19, 2019
Just them being there and supporting her makes her life a little easier. I like her aide. She really takes her time.
Provider Response
NALDA T
4
|
June 18, 2019
The girl who was coming was very attentive and she did everything we asked. I would like to see them improve their communication if someone calls out or isn't able to come in. I would like to be contacted ahead of time if they can't come in.
Provider Response
DONALD R_1
5
|
June 18, 2019
The individual that we have coming over is very helpful. She always speaks in a positive way, and a nurse comes over once a month. I appreciate that they show up on time and keep me informed.
Provider Response
FRANCINE J
5
|
May 30, 2019
It's good because we communicate and get along pretty good. They help out a lot, and they do a lot for you.
Provider Response
TREELY W_1
4
|
May 17, 2019
The caregiver takes on new things, and I don't have to remind her to do things. They couldn't be better than the one we have now.
Provider Response
GINGER W_1
5
|
April 23, 2019
They pay attention to her. They give me a really good person to work for me.
Provider Response
BARBARA B_13
5
|
April 12, 2019
I would say they have done a lot to help me. They are dependable, I have no problem with them.
Provider Response
HOWARD M_1
5
|
March 25, 2019
All I need is some other help so I can do what I need to do. I like them and the way that they are nice. I don't have complaints about anything.
Provider Response
WOODROW G
4
|
March 23, 2019
They need to send the caregivers when they are supposed to. They need more staff. Sometimes they don't come.
Provider Response
DELORES W_1
5
|
March 20, 2019
I am able to get away from her for a few hours each day and that benefits us both. I have always been able to reach someone. Each person they have sent has met my mother's needs.
STEVE T_1
5
|
March 14, 2019
Because of them, I am able to go to work. I like the two caregivers that they send out. They treat her like family.
STANLEY & SUSAN C
5
|
March 14, 2019
They just do what I ask them to do. The people they sent me are quite capable of doing what I want them to do.
LORRAINE P
3
|
March 13, 2019
My caregiver was fine. She helped me with my anxiety and every-day activities. She helped by being here. She helped with baths. I would like them to be more attentive to a client's needs. They need to more caring instead of condescending.
Provider Response
RUSSELL C_1
5
|
March 12, 2019
He gets quite tired but the therapy works well and they work well with him. They could alter the times that they come in. He gets quite tired after they come twice a day.
Provider Response
ROGER C_1
4
|
March 1, 2019
When they come in, they give me a chance to go out and run a couple of errands. The issue I have is not the companies fault but is with the people that don't show up.
WILLARD J
5
|
February 27, 2019
They would try to help him get out of bed and clean him up. They were on time.
NANCY H
5
|
February 25, 2019
It was at a time when I really needed them. I have already recommended them to others.
Provider Response
DELEROS D
5
|
February 22, 2019
They do what I ask them to do and they are here when they need to be. They are dependable, and they do the job that we asked them to do.
Provider Response
MILDRED B
4
|
February 14, 2019
They help me with my personal needs, including bathing. I like the help that they give me. My caregivers are willing to do what I ask them to do.
Provider Response
MARIE D S
3
|
February 12, 2019
They can send me caregivers on a day I don't have one. They can check on the clients more often.
Provider Response
PATRICIA S_8
5
|
January 30, 2019
They helped me and worked with me. They do what I've asked them to do and the quality they've done it in is good. They are always polite and helpful.
Anonymous_1244
4
|
January 25, 2019
I think that the helpfulness depends on the individual. Some are alright and some are pretty good. Some of the caregivers need improvement. In the beginning is was a very good experience. They were energetic and motivated. It hasn't been good lately. They know what to do, and they need to do it.
Provider Response
GEORGE G_4
5
|
January 21, 2019
They do a fantastic job and do anything I ask them to do. They are always on time. They stay the full shift that they are assigned.
Provider Response
JULIANA T
5
|
January 7, 2019
They are very attentive and the aide walks in and starts working. I am very comfortable with them and with my aide. She understands me and if my aide cannot come I do not want someone else. She is never late.
Provider Response
JAMES A_1
5
|
December 20, 2018
He is doing a lot better. I like that they are caring towards us.
Provider Response
JOYCE L_11
4
|
December 18, 2018
They mainly are here when I really need them. When I call to say I don't need a caregiver, they need to call the caregiver right away and let them know because they don't always do that.
Anonymous_1010
4
|
December 15, 2018
It's good because I have to have help to get up in the morning and get to bed at night. It's good if you can get a person who really cares.
Provider Response
EDDIE H
5
|
December 8, 2018
My husband has dementia and I've tried to deal with it on my own, but I couldn't, so I got some help. So far, the girls are great young ladies to work with and I have no problems with anybody.
Provider Response
HARRY C_1
5
|
December 7, 2018
I have problems standing, so a lot of the things that require standing, like cooking or cleaning, is where she is helping me most. I seem to only have a legal problem for them not to be able to provide all services I expected, with the liability problems. I want someone who can go on shopping runs and to the post office.
Provider Response
KUN-SUK S
5
|
December 1, 2018
My mom doesn't want them there, but they are a great help to me while I'm at work. The people get back with me, and they have good communication.
Provider Response
Doris P_2
5
|
December 1, 2018
They're really helping me because I don't have to take care of my husband completely now. They send me a good aide. They're an angel.
Provider Response
DOROTHY G. W
4
|
December 1, 2018
They did what they were supposed to do. The problem was not with them, it was just that I had to pay out of pocket.
Provider Response
JIMMIE S
3
|
November 19, 2018
They have not been beneficial because I have not been notified that they were sending somebody new today. They're not consistent with their staffing.
Provider Response
EDWIN C
5
|
November 19, 2018
I have a bad hip, and I was unable to lift. They were invaluable to me. We had one caregiver, Ashley, that was exceptional. My husband really liked her.
Provider Response
FANNIE G
1
|
November 19, 2018
The caretaker was late several times, and several times the caregiver would just not show up. Their employees were not dependable, and when we got a dependable person, the office staff couldn't find us another person to replace her.
Provider Response
JIMMIE S_1
4
|
November 12, 2018
They could show up to work and have someone here. They could improve the quality of staff and improve having people to place in the home.
Provider Response
TAYLOR T
4
|
November 12, 2018
They have been very helpful with things that I can't really do on my own. They make sure that I have everything that I need. They could do the things that I ask fully without me having to ask them. I like that they always try to send someone out the same day when the normal aide can't come.
Provider Response
MARINDA B
4
|
November 12, 2018
We are not able to have them come more often, I just like the aide that we have. They always check to make sure everything is okay.
Provider Response
DONALD R_2
4
|
October 30, 2018
Right now I use them once a month to clean the house. One time, I made an appointment for something, and they neglected that.
GINNY T
5
|
October 23, 2018
When I go to work, I don't have to worry about my mother experiencing a tragedy. They have been great. I like the people that come. They always let me know if they will be late.
HANNAH S
5
|
October 23, 2018
They were very fast and nice with me. From my experience, they were pretty quick and I didn't have any issues. I only had some confusion about billing, and they took care of that.
WILLIAM G_3
4
|
October 23, 2018
They need to provide more consistent staffing. Since we have been with them, we have gotten a different aide just about every day. There has been no consistency in staffing.
Anonymous_300
5
|
October 12, 2018
The services allow me to work one day a week and run errands the other days. The person that takes care of my loved one regularly is very considerate, shows up on time, and is dependable.
LEE EDWARD S
5
|
September 17, 2018
They did what I needed to get done. My caregiver was proficient at what needed to be done. The individual I had was pretty consistent.
Provider Response
YVONNE H
5
|
August 31, 2018
They help with grooming and her personal care. They are flexible and provide care when we need it.
VERLENA A
1
|
August 16, 2018
They need professional caregivers who know what they are doing. The caregivers need to be trained on how to take care of the elderly who are bed bound. They should know how to bathe a person and talk to them. They need to learn how to change bed linens. They have totally unqualified people. They didn't know how to handle my loved one who couldn't get out of bed. I wrenched my back and was out for 6 weeks and they sent the same person back twice.
Provider Response
VIOLA H
5
|
August 16, 2018
She is well taken care of and I don't worry when I leave the house. My caregivers are fantastic and I am very pleased with them. They are good young ladies. Sometimes the office could be better at scheduling things properly.
MOYRA O
2
|
July 19, 2018
They could send someone who is qualified to wash my loved one. They could give me a permanent person. We had three different people in one day and didn't even know two of them.
Provider Response
ELIZABETH C_11
4
|
July 19, 2018
I feel much better knowing someone is here with me. They could provide a little more help in certain areas of care.
MEHRAN N
4
|
July 17, 2018
I have some issues with them sending so many new people, that makes it different. They change every person every one or two days. Most of the employees are responsible, courteous, and considerate. Some are not up to par but that's how it goes.
ZOILA C
5
|
July 13, 2018
She helps me by making sure I take my medicine and that I eat. She talks to me. The person that comes is very nice and keeps me company.
WILLIAM M
5
|
July 13, 2018
I have to do everything for him, so they help me out a lot. I always get what I ask for. They send an aide when I ask for one. I like the way they handle things.
JAMES A
5
|
June 28, 2018
Having someone around saves me from falling and I get to take Care Advantage van to a wounded. I would tell a friend that I have no complaints about the service. I have trouble falling and I was going up the stairs once and my caregiver put her hand up and caught me.
Anonymous
5
|
June 26, 2018
The most helpful thing was them just being there to help us. Everyone was very personable.
Provider Response
JAMES C. W
4
|
June 21, 2018
He is getting better personal care. I think they should keep me more informed about who is coming over. My problems are more with the scheduling that with anything else.
JANE B
4
|
June 14, 2018
They don't accommodate short notice changes that I have in the schedule. I needed someone yesterday and they never had anyone who take me to the doctor. I had to change my doctor's appointment to different time. They don't accommodate short notice changes.
MARY B_8
4
|
June 14, 2018
They do not effect my life, but they help my father by helping with general mobility issues. They are dependable and most of the caregivers are respectful and do their job.
Provider Response
PEARLINE M
5
|
June 13, 2018
I'm totally blind and I need someone to lead me. They provide the help that I need. They understand when I speak to them.
Provider Response
CHRISTOPHER K
5
|
May 24, 2018
I have appreciated everything the caregivers have done for us because I don't have to worry about who will be watching my husband on a daily basis. All of the caregivers have been very attentive to his needs and are willing to be flexible with time.
WILL W
5
|
May 22, 2018
They help me with my exercises. The caregivers make sure everything is up to date. I like the way that they do my exercises with me.
WAYNE & EMILY T
4
|
May 16, 2018
I am in a wheel chair and my wife is 75 years old and the person who comes in does everything for us. I think that they need to train their people more, when our caregiver gets sick we do not want anyone else because then we have to train them.
HELEN P_3
4
|
April 18, 2018
I would like for the care to be earlier in the day. I don't think I need as many hours, but everyone needs different things. They need to do everything that I like them to do.
ELSIE L
5
|
April 18, 2018
The caregiver thought that my loved one had fallen, but the cell phone went out. The caregiver called the police to see if they can make sure if he had fallen. The caregiver called me when I was at the hospital. I like that they took initiative in investigating more with my loved one. The caregiver is good with helping out.
LINDA "DIANE" J
5
|
April 18, 2018
They are good, and I like them. They have showed me different things and taught me some stuff that I didn't know. They help wash my clothes and do some light housekeeping.
CAROLYN J
5
|
March 16, 2018
They're very reliable. I can call them at any unexpected time. They accommodate for what my needs are. It makes me feel very secure.
ANNIE H_3
4
|
March 14, 2018
The only negative thing is the changing of who comes. I get used to them and then they send another person. The ladies that come are very friendly and wife is happy with them. One of them does her hair. I'm the primary care taker so it give me a break twice a week, which has been great for me.
JUNE T
5
|
March 13, 2018
I am on a level 1, and I do most things for myself, but my caregiver mostly grocery shops for me. My caregiver is a very nice lady and easy to get a long with. If she can't show, I will get a call, and they will let me know. There is no problem with the office.
DOROTHY P
5
|
March 12, 2018
The caregiver is very faithful and very attentive to my mother. The caregiver is very helpful and we have been pleased. The caregiver helps my mom with physical needs like foot washing and keeping her oxygen concentrate clean. They cook meals and check her sugar.
Anonymous
4
|
December 19, 2017
Care Advantage needs to have better trained caregivers. The caregiver that showed up was not experienced. Care Advantage helped free up my time, because the caregivers would sit with my loved one.
ALICE P
5
|
December 13, 2017
Care Advantage was very prompt in showing up and is very polite. Care Advantage was awesome and a great help. There were a few problems, but it was great. It freed up my time a little bit.
MARY B_49
5
|
December 13, 2017
Care Advantage has really caring people; they were concerned about my mom. Care Advantage helped us and made our lives better by simply caring for my mother and I.
ADAM Y
4
|
November 17, 2017
I felt that they were very thorough and in making a good assessment for the needs of the client. It isn't anything that they do or do not do. It's just that the client resists services at times.
KAREN V_7
5
|
November 14, 2017
I would tell a friend that Care Advantage is very punctual, they call when they say they will, and they follow through with me. Care Advantage has made life easier by being willing to help me out with my lymphadema pump.
GERALD M S
4
|
November 14, 2017
I would tell a friend that Care Advantage sends caregivers who arrive on time and they take care of me. Care Advantage makes life easier by being here when I need them and to bring me what I need.
ALBERT J
3
|
November 13, 2017
Care Advantage could improve by paying the caregivers more so they'll do what they're supposed to do. The caregivers tell us they aren't paying much. Care Advantage could have made things easier for my loved one by having the same caregiver come here.
Provider Response
VERA A_2
4
|
October 25, 2017
Care Advantage gives prompt service. Care Advantage's services are provided through their caregivers, and sometimes their caregivers are not available. They need to staff more caregivers.
KAYE B
5
|
October 18, 2017
Care Advantage has very compassionate nurse-aides, and they know what the job expectations are. My mother gets care five days a week, and this allows her to be independent and still have the help she needs. She has bonded with her caregiver it helps my mother want to get better.
DONNA M_9
5
|
October 17, 2017
Care Advantage actually showed up and they are very nice. The caregivers are considerate of me and very professional. The first two caregivers were something I desperately needed. They stayed at night time for me, and one would come back for the day which was very commendable.
EDORA P_1
4
|
October 16, 2017
I would recommend Care Advantage because the caregivers they send are pretty good, but they always send me different ones. I like that they always send me caregivers on the weekends. However, some of them will do nothing until I tell them what to do. And some of them are on their cell phones or watch my television. Care Advantage makes life easier by coming in and doing things that are too hard for me to do.
DOLLIE E
4
|
September 28, 2017
I would recommend Care Advantage because my mom and sister have been pleased with the service. For the short time that my mom's been receiving care, it's helped her some. The caregiver does light housekeeping and has gone to the store for her and that's been a big help.
CONNIE B_1
4
|
September 15, 2017
If a friend had a serious case which required a lot of retention, it stands to have a little bit more attention than what Care Advantage can provide. I'm able to do a lot for myself, but if it were a case with a caregiver that I've had before, I don't know if they could do everything they would need. I don't have a caregiver every day of the week. I once had a caregiver who just slept through her shift on my recliner. If my caregiver is going to be sitting there snoring, I don't want to go and wake her up because I don't think she will do a good job anyways.
JEAN B
5
|
August 25, 2017
Care Advantage has great caregivers. The services have made my mother's life easier by getting her back and forth to the doctor and getting food. She is alive because of Care Advantage.
KASEY C
2
|
August 15, 2017
I would call Care Advantage a month and a half in advance to ensure that a caregiver would be available for my daughter, and one time they said that they forgot. I had the name and date of who I spoke with too. I never had a consistent caregiver, and my daughter's care is very specialized, so I would have to take off of work to train these people. It came to the point where I could just work from home and save money. I was having to stay at home and wait for the caregiver and train them. I didn't feel that they could perform simple tasks of transferring my daughter to her wheelchair. I was not impressed with the skill level of the caregivers that were sent to us.
PHILLIP P
1
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July 28, 2017
I wouldn't recommend Care Advantage because their caregivers did not seem to know what they were here to do. Care Advantage could have had a positive impact if they had the right attitude about what they were supposed to be doing here.
LEE H
4
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July 27, 2017
Care Advantage is dependable, and they are here when they say they'll be. Care Advantage's employees help me with my bath and they fix my breakfast.
Anonymous_526
3
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July 27, 2017
Care Advantage's employees in the office do not return my phone calls. My caregivers have made my life easier by being really sweet. They are taking are of me and doing their job.
CHRISTINA D_2
5
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July 26, 2017
Care Advantage was dependable and professional. The security of knowing that my mother was being taken care of when I wasn't home was the most helpful part of her services for me.
MICHAEL W_3
4
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July 17, 2017
When called for in advance, Care Advantage doesn't seem to always come through. I don't hear from them until the last minute. Care Advantage could make life easier for me by having better communication.
Georgia Glass
5
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December 10, 2013
When I was in need of care for my son, I called Care Advantage. They did an excellent job providing care for him. Their staff was friendly and professional. It was nice having peace of mind knowing that he was so well taken care of. I would highly recommend Care Advantage to anyone who was in need of personal care or skilled care assistance for their loved one.
Eileen6
5
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February 28, 2013
We've been using Care Advantage since December. It is a Medicaid approved healthcare provider. We interviewed some of the caregivers and chose one. My grandmother is 96 years old. It's the same caregiver that would come in all the time, and she's really good.
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About Care Advantage - Colonial Heights in Colonial Heights, Virginia
Care Advantage - Colonial Heights is a Senior Care provider in Colonial Heights, Virginia that offers residents Home Care services. Contact Care Advantage - Colonial Heights for more details on services and rates.
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