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Care Advantage - Colonial Heights

3509 Boulevard, Colonial Heights, VA 23834

(800) 558-0653

Verified Partner

4.3

(264 reviews)

Offers Home Care

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Reviews of Care Advantage - Colonial Heights in Colonial Heights, Virginia

4.3

(264 reviews)

    PHYLLIS R

    4

    January 4, 2024

    I am a past client of this provider

    She was in hospice when the caregivers were assigned. One of the caregivers needed more experience.

    DAVID H_4

    4

    January 3, 2024

    I am a current client of this provider

    I like that they come and help us out by having open communication with me and letting me know if took his medications and what they did all day. There could be more follow up with how I'm doing with the caregiver.

    HOWARD B

    5

    January 2, 2024

    I am a current client of this provider

    They have made the experience positive because I like that they picked a person who fits my personality. I would recommend them because of their communication. They call all the time.

    DONNA G

    4

    December 18, 2023

    I am a current client of this provider

    They help me organize my clothes. They sweep and do some light cleaning. They're nice and caring and the office staff is wonderful.

    FAY J

    5

    December 18, 2023

    I am a current client of this provider

    I have not had any problems with them at all. I like when they come and do some laundry. It's just so hard to say, they are like a family because when I call, I get a pleasant response.

    Provider Response

    Fay, we are happy that you enjoy the caregiving services provided. Our caregivers are trained to be there to assist you when you need help. Thank you for leaving this review.

    DENNIS F

    5

    December 11, 2023

    I am a current client of this provider

    I think just being really nice and willing to do whatever. They have always been able to get someone when I've needed them.

    DIANE G_1

    3

    December 11, 2023

    I am a current client of this provider

    They need to read the care plan. They need employees who want to work and care about their jobs.

    DAISY B

    5

    December 11, 2023

    I am a current client of this provider

    The services have a very positive impact and help my mother immensely. Care Advantage has respectful and kind caregivers who provide excellent care. I trust them to care for my mother.

    Provider Response

    Daisy, we are happy to hear that you enjoyed the caregivers that provided care. Our office team does their best to make sure you are receiving the care you need.

    GLORIA A

    5

    December 7, 2023

    I am a current client of this provider

    One thing they have helped with the most is helping my mom with her basic needs. I like the convenience.

    Provider Response

    We are glad to hear that you are able to have peace of mind and do what you need out of the house. Thank you for taking the time to leave this review, Gloria.

    RAYMOND H

    5

    December 7, 2023

    I am a current client of this provider

    It is very helpful, I only have it once a week for 4 hours and I could use more, and we get along pretty good, and I appreciate what they do. They only come once a week, but most of the people have been pleasant and friendly and everybody has been helpful and good to get along with.

    Provider Response

    Raymond, we understand that consistency is important to you and our office team does their best to keep the same caregivers for your care. If you would like change to your care, reach out to your office team. Thank you for leaving this review.

    Anonymous_1701872447

    5

    December 6, 2023

    I am a current client of this provider

    They helped me get my bath in the morning. I don't have anyone so they are very helpful for me. They were on time both time they visited me.

    CHARLENE C

    1

    December 5, 2023

    I am a past client of this provider

    I would have liked them to have listened to me and not just given me the runaround. They need to pay better attention to the people they hire. I also want my apple watch replaced.

    CLEVELAND H

    5

    December 5, 2023

    I am a current client of this provider

    The agency has made the experience positive by connecting me to an awesome caregiver. I like the consistency the agency provides.

    Provider Response

    We are very happy to hear that you enjoy the care services, Cleveland. Our caregivers love to provide the quality care you deserve. Thank you for taking the time to leave this wonderful review.

    MICHAEL C_4

    5

    December 4, 2023

    I am a current client of this provider

    They have helped the most by doing everything they can to help me. I would recommend them because they care about the clients.

    PATRICIA B_2

    4

    November 17, 2023

    I am a current client of this provider

    I was waiting for surgery, so I needed someone to help around my house to get day to day things done. For one, they were easy to get in touch with, and they were always on time.

    WANDA E_1

    1

    November 16, 2023

    I am a past client of this provider

    They could improve the scheduling. The people that were sent out did not match the profile. They could find good employees.

    CHERYL B

    5

    November 15, 2023

    I am a current client of this provider

    They provide good service for me. They're very professional.

    JOHN B_5

    5

    November 8, 2023

    I am a current client of this provider

    The caregivers are friendly people. Sometimes there is room for improvement, but they are friendly, helpful, and aim to please.

    BARRY A

    5

    November 7, 2023

    I am a current client of this provider

    They are kind and the consistency that they have is really nice. They are consistently having quality workers that come and take care of you and have your needs in mid.

    Provider Response

    We are happy to hear that you are satisfied with the caregivers and the office team. We will continue to provide this quality care to you and your loved ones, Barry. Thank you for leaving this wonderful review.

    CAROLYN G_1

    3

    November 6, 2023

    I am a past client of this provider

    I like not having to stay in the hospital. I would like for them to get their billings corrected.

    RICHARD M_1

    4

    November 3, 2023

    I am a current client of this provider

    The agency could make life easier with communication. I would like the agency to improve communication.

    JULIA B

    5

    November 2, 2023

    I am a current client of this provider

    They have very good service. They try to get you caregivers, and they are available when you try to reach them.

    Provider Response

    Thank you for your review, Julia! We are happy to hear that we've been able to help you!

    GAIL M_2

    5

    November 1, 2023

    I am a current client of this provider

    The people have been eager to help me. I will start a conversation and will forget, and they help with that too. I like the people. They have been really good and thoughtful.

    Provider Response

    Thank you for your review, Gail! We are so happy to hear our caregivers are treating you with the thoughtfulness and care that you deserve!

    HERMAN A

    3

    October 20, 2023

    I am a current client of this provider

    I appreciate the help. Some of the aides are better than others. Some of the workers could do a little better.

    Provider Response

    Thank you for your review, Herman. We always encourage our caregivers to continue their education in order to better provide care for our clients.

    DESAMONA H

    4

    October 20, 2023

    I am a current client of this provider

    Make sure that I have somebody that shows up, because I've been having problems with them. They could make sure that I have people that show up.

    Provider Response

    Thank you for your review, Desamona. We will be in touch with our office team about this, and look forward to serving you in the future!

    ANDREA M

    5

    October 18, 2023

    I am a current client of this provider

    The personal aide has helped me so much with the things I need help with during the day. The PT and OT have been good at helping me get my strength back. The nurse has helped me with my wounds. They have all had a major impact on my day-to-day life. I like that everyone who has come has been personable, kind and seem to be able to work onto the schedule I have. It has been a seamless flow.

    Provider Response

    Thank you for your review, Andrea! We're so happy to hear our therapists have been helpful!

    Anonymous_7157

    4

    October 10, 2023

    I am a current client of this provider

    They help the most by doing the things we need to have done around the house for my parents. They assist with getting them to the bathroom and help in any way they can. They need to do a better job at recruiting caregivers.

    Provider Response

    We are honored that you chose us for care for your parents. Fall prevention is an area of specialty for our caregivers as they are trained to assist your loved ones around the home. Thank you for leaving this wonderful review.

    EVA T

    5

    October 10, 2023

    I am a past client of this provider

    I think it helped a lot to bring my aunt out of her shell. The caregiver had her playing memory games and that is still having a positive effect on her. I like that the person that came was friendly.

    Provider Response

    Thank you for your review, Eva! We're so happy to hear our caregiver is having a positive effect. Our staff are trained to help support our clients with care and compassion.

    VIVIAN T

    5

    October 9, 2023

    I am a current client of this provider

    I have a very nice caregiver, and her experience and longevity in the field have helped me tremendously. I haven't been with them for too long, so I can't really say what they could do better at this point. The only little issue that I have is that sometimes on the weekends, trying to get someone out to help me is difficult, but they have been working on that.

    Provider Response

    Thank you for your review, Vivian! We are proud to employ caregivers with experience and dedication to their craft. We look forward to continue serving you in the future!

    Anonymous_7610

    4

    October 5, 2023

    I am a current client of this provider

    They are good. They help me a lot. They could let the clients go with the caregiver to do their shopping.

    Provider Response

    Thank you for your review! We understand that transportation could be beneficial; unfortunately there are some cases in which caregivers are not allowed to drive for their clients.

    NANCY H_1

    5

    October 3, 2023

    I am a past client of this provider

    They hired very good people. I like they are very good at communicating and responsive.

    Provider Response

    Thanks for your review, Nancy! We are very proud of our hardworking caregivers.

    LINDA M_2

    4

    October 3, 2023

    I am a current client of this provider

    I am bed ridden and cannot do many things. I need there help to accomplish many tasks. Care Advantage could have more help available on weekends.

    Provider Response

    Thank you for your review, Linda. We are always looking to expand our Care Family to better suit your needs. We hope that our growing team can go on to exceed your expectations.

    CLARENCE M

    4

    October 2, 2023

    I am a current client of this provider

    They can be more consistent and reliable. They have had some good providers that they have sent out. I would like more reliable weekend coverage.

    Provider Response

    Thank you for your review, Clarence! We are always looking to expand our Care Family to better serve our clients.

    TERESA M

    5

    September 23, 2023

    I am a current client of this provider

    The agency has helped out the most by helping me make sure my mother is taken care of because I am not able to at times. I like the agency because they are respectable and put you at ease.

    Provider Response

    We're happy to hear our caregivers have been taking some of the pressure off you and honored to help support your mother. Thank you for your review, Teresa!

    BELINDA M

    5

    September 23, 2023

    I am a current client of this provider

    My mom weighs a lot, so it's easier to change her when there's someone else to help. They were very responsive when it was time for my mom to get 24 hour care. They always let me know who is coming.

    Provider Response

    We are proud to be able to help you and your mother! Thank you for your review, Belinda.

    ERNEST S

    5

    September 22, 2023

    I am a current client of this provider

    It helps because there are things I cannot do. The caregiver takes care of all the areas I need assistance with. I would recommend them because the assistance I receive is above anything I expected. They are courteous, helpful, and informative. I get good care.

    Provider Response

    Ernest, we are happy to hear that you are totally satisfied with the care you receive. Our clinical and caregiving teams do their best to make sure that you have all of the information that you need for your care. Please let us know how we can earn that fifth star.

    IRVAN JACK K

    5

    September 20, 2023

    I am a current client of this provider

    They inspire him to do good, they give him praise. They are a friend of the family. They are very sympathetic and compassionate. I would recommend them because I can't think of anything they have ever done that we weren't satisfied with.

    Provider Response

    Thank you for this glowing review! We are inspired by our caregivers every day, and we're so glad to hear they have that effect on others as well!

    Anonymous_7594

    5

    September 19, 2023

    I am a current client of this provider

    Having the aides with her in the morning and evening has been the most helpful. I like their flexibility.

    Provider Response

    From dawn to dusk, we're proud to be able to support your family! Thank you for your review.

    RODNEY R

    5

    September 12, 2023

    I am a past client of this provider

    They did what they wanted to as long as it was what I wanted them to. She washed my clothes. I used them years ago with my dad and liked them then, and I didn't have a problem with them this time.

    Provider Response

    We're happy to have been able to provide care to your family, Rodney! Thank you for this review.

    EUNICE M

    5

    September 12, 2023

    I am a current client of this provider

    The caregiver has helped the most by keeping a lot off of me. I am the client's POA and I am sick also. Now that I have this agency, it takes a lot of pressure off of me. I like that they're very professional. I appreciate that. When I call, they normally reach back out to me.

    Provider Response

    Thank you for your review, Eunice! We are proud to be able to serve and support you.

    ELIZABETH P

    5

    September 9, 2023

    I am a current client of this provider

    It has helped me tremendously. They have freed up my time and keep her from injuring herself. They communicate well.

    Provider Response

    Thank you for your review, Elizabeth! We're here to support you and the people you love, and we're happy to hear our caregivers have been helpful.

    DONALD K

    5

    September 7, 2023

    I am a current client of this provider

    It has enabled me to do things. They do the things I need.

    Provider Response

    Thank you for your review, Donald! One of our primary goals is helping our clients maintain independence.

    DANIEL B_2

    5

    September 5, 2023

    I am a current client of this provider

    They help keep the quality of life up. We love the caregiver that comes. They helped with PT/OT.

    Provider Response

    Thank you for your review, Daniel. We're so happy to hear we've made a positive contribution to the quality of life of you and your loved ones.

    FRANCES B_1

    4

    September 1, 2023

    I am a current client of this provider

    We're in week four, and this is the first week that she's had someone for the entire week that has worked out for her. I would recommend Care Advantage to others because I think the communication is good with the scheduler and the other point of contact that I have with the agency. They keep me informed.

    Provider Response

    We're happy we've been able to coordinate our schedules to better accommodate you. Thank you for your review, Frances!

    GRACIE M

    3

    September 1, 2023

    I am a current client of this provider

    Only one person really met her needs. Everyone else was lazy or didn't do anything. The workers don't come to work, so they don't fulfil my mother's needs. Every day last week, she didn't have anyone come to help her.

    Provider Response

    Hi Gracie, we're very sorry to hear about these issues. We pride ourselves on our professional care service. If you encounter further issues, please reach out to us.

    RENE J

    5

    August 24, 2023

    I am a current client of this provider

    They always come and do as I say. They do a good job.

    Provider Response

    Rene, we are glad to hear that our caregivers are doing a good job and providing the care you ask for. Thank you for leaving this review.

    DAVID H_3

    4

    August 17, 2023

    I am a current client of this provider

    The caregiver taking care of my father is wonderful. I have received very good care.

    Provider Response

    David, we are honored that you chose us for the care of your father. Thank you for taking the time to leave this review and let us know how we can earn that fifth star!

    DORIS C

    5

    August 11, 2023

    I am a current client of this provider

    It has had a positive impact. She typically goes to a daycare, but this helps her keep her mind going. I would recommend them because they have professional intake.

    Provider Response

    Doris, thank you for leaving this wonderful review. Our Client Services team does their best to make sure the process for care is easy.

    HELEN KNIGHT D

    4

    August 11, 2023

    I am a current client of this provider

    I'm under strict guidelines and they help me with follow them. I'd recommend them because I'm able to communicate with the scheduler.

    JESSE E

    5

    August 8, 2023

    I am a past client of this provider

    They helped the most by just being there and helping him. I would recommend Care Advantage because they provide skilled care.

    Provider Response

    Jesse, we are honored that you chose us for the care of your loved one. Thank you for leaving this review.

    MINNIE B

    5

    August 1, 2023

    I am a current client of this provider

    The reason why is because she did mostly every thing I asked. They always call to let me know if a caretaker can't make it in. And they try to work with us.

    Provider Response

    We are happy to hear that you were satisfied with the provided care, Minnie. Our caregivers and office teams work together to ensure that you are receiving top-notch care in your home. Thank you for leaving this review.

    DAVID V

    5

    August 1, 2023

    I am a current client of this provider

    They have provided very good aides. They have been very on top of things.

    Provider Response

    David, thank you for taking the time to leave this review, our care team does their best to stay on top of the care for your loved one.

    Anonymous_7579

    4

    August 1, 2023

    I am a current client of this provider

    It was transportation. It frees me up. The caregiver is very caring. The woman we had is great. They can answer the phones more.

    Provider Response

    We are glad to hear that you had success with having a caregiver for transportation. We are sorry that you did not experience stellar office team communication, we will reach out to see where we can improve. Thank you for taking the time to leave this feedback.

    STEPHEN R_2

    5

    August 1, 2023

    I am a current client of this provider

    They keep me informed on everything. They make sure they keep me informed on what happens. And if a caregiver can't make it, they get us another one. They keep me aware of the situation.

    Provider Response

    Stephen, thank you for taking the time to leave this wonderful review. Our caregiving and office teams do their best to make sure that you are receiving the care you need when you need it.

    JENNIFER C

    5

    July 27, 2023

    I am a current client of this provider

    They're prompt. I like the companion that they sent me.

    Provider Response

    Jennifer, thank you for leaving this review. Our caregiving and office teams do their best to make sure that you are receiving care when you need it.

    JAMES J

    5

    July 26, 2023

    I am a current client of this provider

    They understand what I can and cannot do and are there to help. The people are pleasant.

    Provider Response

    James, we are glad to hear that our caregivers are able to assist you in what you need for care. Thank you for choosing Care Advantage and thank you for leaving this review.

    JUDITH AND RICHARD W

    4

    July 25, 2023

    I am a current client of this provider

    Most of the time, the help is showing up. The agency seems dependable and the people I have seen are nice. I can see that my parents are being taken care of.

    Provider Response

    We are honored that you chose us for the care of your parents. Our caregivers do their best to ensure that they are receiving the care they deserve. Thank you for leaving this review.

    GARY S

    5

    July 20, 2023

    I am a current client of this provider

    It's wonderful because I can depend on that. They've helped me the most by letting me relax. I like that the care they provide.

    Provider Response

    We are happy to hear that you have found the caregivers to be wonderful. They do their best to make sure your loved one is safe and happy in their home. Thank you for leaving this incredible review, Gary.

    GORDON Y

    5

    July 18, 2023

    I am a current client of this provider

    They are helpful when they are here. They have been helpful. If someone doesn't show up, they will find someone else.

    Provider Response

    Gordon, our caregiving and office teams do their best to work together to find you care when you need it. Thank you for leaving this review.

    Anonymous_7501

    4

    July 18, 2023

    I am a current client of this provider

    The agency makes his experience positive by watching him and doing his bath services. I like the availability and the price.

    Provider Response

    We are glad to hear that you and your loved one appreciates the care that our caregivers provide. Please let us know how we can earn that fifth star and thank you for leaving this review.

    YOLANDA R

    5

    July 14, 2023

    I am a current client of this provider

    They come and help her with whatever she wants to be done in any way they can. I like the way they inform people if they cannot cover someone or let us know when someone is coming for the week. I like the way they do the scheduling.

    Provider Response

    Yolanda, thank you for leaving this review. Our caregiving and office teams do their best to work together and ensure that your loved one is receiving the care they need.

    ANIELA G

    4

    July 13, 2023

    I am a current client of this provider

    The services have helped with companionship for her. They could improve their communication on the scheduling.

    Provider Response

    Aniela, we understand that reliable care is very important to you and your loved one. Our office team does their best to match client and caregiver and that can sometimes take some time. Thank you for leaving this feedback.

    LAURA J

    5

    July 6, 2023

    I am a current client of this provider

    They clean. I like the people who do the service.

    Provider Response

    Laura, thank you for leaving this review. Our caregivers provide quality personal care services, including light housekeeping.

    CLATE M

    5

    July 6, 2023

    I am a current client of this provider

    They would bathe him and change his clothes. They are very caring and took good care of my husband. Husband passed away.

    Provider Response

    Clate, thank you for leaving this review. We are honored that you chose us for the care of your husband. We are very sorry to hear about your loss.

    ELIZABETH W_1

    4

    July 6, 2023

    I am a past client of this provider

    When we had the same provider it was great, but when they mixed, they didn't know what they were doing. I'd recommend them more if they worked on their consistency.

    Provider Response

    Thank you for taking the time to leave this review, Elizabeth. We understand that consistent and reliable care is very important to you and your loved ones, and depending on your schedule and the availability of the caregivers you may receive a different caregiver.

    BILL E

    1

    July 3, 2023

    I am a past client of this provider

    I would have wanted them to be more involved with him as they sat around and did nothing. I would want them to improve on professionalism, and they were late every day.

    Provider Response

    Bill, we understand that consistent and reliable care is very important to you and your loved one. We are sorry to hear that the care provided did not meet your expectations. Thank you for leaving this feedback.

    PALMA P

    5

    June 26, 2023

    I am a current client of this provider

    They listen to the feedback we provide and make changes. They have great communication.

    Provider Response

    Palma, we are always looking to improve on our care services. Thank you for taking the time to leave this review.

    JERRY S_1

    1

    June 21, 2023

    I am a current client of this provider

    They could follow the client's needs. They need to follow through with their promises. They could follow the client's needs.

    Provider Response

    Jerry, thank you for leaving this feedback. We would like to learn more about your experience if you would email us.

    GENEVIEVE D

    4

    June 14, 2023

    I am a current client of this provider

    It really helps me when they walk with me, so I do not fall. I feel comfortable with them and having them here with me, walking with me. I am not sure what they could do better, but I like that they come on time and are here with me.

    Provider Response

    Thank you for choosing Care Advantage, Genevieve, our caregivers are always there to help you in whatever care you need and are happy to adapt to your preferences. Thank you for taking the time to leave this review.

    LILLIE W

    4

    June 14, 2023

    I am a current client of this provider

    Some of the caregivers are ok. They need more skills.

    Provider Response

    Lillie, thank you for taking the time to leave this review. Please email us and let us know more about your experience and what skills you believe our caregivers should have. All of our caregivers are trained to provide quality personal care services.

    CHARLES T

    5

    June 8, 2023

    I am a current client of this provider

    They help with laundry. It's very convenient and everyone at the house has been excellent. They notify me right away if there's an issue in coverage. They do the work they're supposed to do when they're there.

    Provider Response

    Charles, we are happy to hear that our caregivers are providing light housekeeping. Our office team does their best to keep you informed on the caregivers.

    BETTY B_1

    4

    June 5, 2023

    I am a current client of this provider

    They were very helpful, they were here for security in case I fell. I didn't have to worry about taking out the trash or doing dishes. Some of them are very good, and some caretakers are much better than others.

    Provider Response

    Thank you for taking the time to leave this review, Betty. We are glad to hear that our caregivers were helpful to you.

    IDA A

    5

    June 5, 2023

    I am a current client of this provider

    She seems to be in good spirits and looks forward to seeing her caregiver when she comes. I like my first experience with them, but my mother seems very pleased with her caregiver.

    Provider Response

    Ida, we are very happy to hear that both you and your mother enjoy the caregiver and the care services. Thank you for taking the time to leave this review.

    JOHN C_2

    5

    May 17, 2023

    I am a past client of this provider

    The caregiver had a good relationship. She would get breakfast for him, even when he asked her not to spend her own money. She mopped and swept floors every day. I like that they were personable.

    Provider Response

    John, our caregivers go above and beyond for the people they care for. We are glad to hear that you found a good match with the caregiver. Thank you for leaving this review.

    LISA L

    2

    May 4, 2023

    I am a past client of this provider

    The agency could have sent someone who can do housekeeping. I would like to see when the caregivers are scheduled, and that everyone knows when they are coming. Also send someone who is qualified.

    VIRGINIA S_1

    5

    May 4, 2023

    I am a current client of this provider

    They have helped me the most with my transportation. I like the agency because they are dependable.

    Provider Response

    Virginia, we are glad to hear that you have found our caregivers dependable as they are trained to be there for you. Thank you for leaving this review.

    REBECCA I

    5

    May 1, 2023

    I am a current client of this provider

    The services are impactful because my caregiver gives me good quality of care. I would like to see Care Advantage improve on having caregivers show up.

    Provider Response

    Rebecca, thank you for leaving this feedback, we are happy to hear that our caregivers provide you with quality care. We understand that reliability is important to you and we will contact our office team to understand the situation.

    JANICE S

    5

    May 1, 2023

    I am a current client of this provider

    I trust them. They always call us before they get here and always does a good job. They're very dependable.

    Provider Response

    We are glad to hear that you are satisfied with the provided care. Our office team does their best to make sure that you are updated on your care. Thank you for leaving this review, Janice.

    GERTRUDE H

    4

    April 24, 2023

    I am a past client of this provider

    They could've sent someone who considered this a job. I would like them to send mature caregivers to the clients.

    Provider Response

    Gertrude, we are sorry to hear that you had concerns about the maturity of our caregivers. If you would like to send us an email with more information about your experience, we would appreciate it, please email us.

    ALAN B

    3

    April 18, 2023

    I am a current client of this provider

    It is extremely stress-relieving having them here. They help take care of basic things such as meals and showering him, and providing company he desperately. They've got good people but the bill is way too high.

    Provider Response

    Alan, we are happy to hear that our caregiving services have helped your loved one and to provide him company. We are glad that it has been a stress relief for you as well. Our caregivers are incredible and they do their best to make sure your loved one is safe and happy at home.

    LENA P

    5

    April 13, 2023

    I am a current client of this provider

    The services are helpful because they come at night when the client is asleep. They're always on time. I would recommend Care Advantage because everybody has been really nice that's come here.

    Provider Response

    Thank you for your incredible recommendation, Lena. Our caregivers do their best to make sure your loved one is safe and happy where they are. Thank you for taking the time to leave this review.

    MARIANNE Y

    1

    April 6, 2023

    I am a past client of this provider

    She was kept clean, but nobody would talk to her. They could have improved by teaching their people how to interact with older people.

    Provider Response

    Marianne, we are sorry to hear about your experience with the caregivers. Our caregivers are trained and know how to make conversation and keep clients company. Could you let us know more about your experience as that is not what our caregivers are trained to do. Please email us.

    Anonymous_7231

    5

    April 3, 2023

    I am a current client of this provider

    They do a good job taking care of him. I like that they really care about him.

    Provider Response

    Our caregivers really do care, they are incredible at what they do. Thank you for taking the time to leave this review.

    Anonymous_7078

    5

    March 21, 2023

    I am a past client of this provider

    The services were very helpful. I couldn't take care of myself, and they did it for me. They were here when they were supposed to be. They took good care of me.

    Provider Response

    We are happy to hear that you are satisfied with the provided care services. Our caregivers are on time to make sure that you are receiving the care you need when you need it. Thank you for leaving this review.

    MARIE S

    3

    March 7, 2023

    I am a past client of this provider

    The services were nice Monday through Friday. Sometimes on the weekend, I couldn't find someone when they called in on the weekend. I would not recommend Care Advantage because I'm paralyzed, and my son is working to take care of me because no one could come.

    Provider Response

    We are sorry to hear about your experience, our office teams do their best to fill every shift for clients, even on the weekends. Thank you for bringing this to our attention, we will look into this.

    SANDRA G

    5

    March 7, 2023

    I am a current client of this provider

    It has made my life easier getting help. I like the caregiver.

    Provider Response

    We are glad to hear that our caregiver has made your life easier, our caregiving team enjoys taking care of you. We are happy to hear that we found a match that works for you with your caregiver. Thank you for taking the time to leave this review, Sandra.

    DORIS S_1

    1

    March 1, 2023

    I am a past client of this provider

    It had a negative impact on me. They needed to provide someone for the days we asked for. They need to be able to provide the services they say they are going to provide.

    Provider Response

    Doris, we understand that consistent and reliable care is important to you. We will look into this if you could provide some more details about your experience, please email us.

    JIM H

    4

    March 1, 2023

    I am a past client of this provider

    My caregivers did fine. My experience with my caregivers was positive because of their professionalism. The agency needs to improve punctuality.

    Provider Response

    We are happy to hear that your experience was positive with the caregivers. Our caregiving and office teams do their best to provide quality care to you when you need it.

    SUZANNE B_2

    5

    March 1, 2023

    I am a current client of this provider

    I have been received care from them for 25 years and they're able to fulfill all my needs. One thing I like about them is that I am familiar with their workers.

    Provider Response

    We are honored that you have chosen us for care for 25 years, Suzanne. Our caregivers enjoy taking care of you and are always happy to see you. Thank you for leaving this review.

    WILLIAM C_6

    2

    March 1, 2023

    I am a current client of this provider

    They need to send someone who can handle his weight. They need to be better about getting someone out to help us.

    Provider Response

    William, we understand that there are specific care needs that need to be met and our caregiving and office teams will do their best to provide caregivers with that training. Please call your office team with any specific care requests and our caregivers will assist you in that care.

    Anonymous_7019

    3

    February 3, 2023

    I am a current client of this provider

    We get a lot of girls who get a lot of virtual training instead of hands-on training. The agency could improve because it is hard to get help and get anyone to come out and work.

    Provider Response

    Our training is extensive and allows caregivers to get the full scope of the care we provide. They are trained and certified to provide quality care. If you have questions about the care, please reach out to your local office team.

    RICHARD W

    5

    February 2, 2023

    I am a current client of this provider

    They contact me when there is a problem in providing the caregiver. They can be consistent with the caregivers.

    Provider Response

    Our office team does their best to make sure that you are kept updated with the care. Thank you for taking the time to leave this review, Richard.

    ROBERT S_5

    4

    February 2, 2023

    I am a current client of this provider

    What hasn't the agency done? They have been helpful. I'd like for it to be possible for the caregivers to be able to take me out to run errands.

    Provider Response

    Robert, our caregivers can do that. Call your local office team and let them know that you would like to be driven out for errands and the office team will let the caregivers know when they come to provide quality care services. Thank you for taking the time to leave this review.

    JANICE D

    5

    February 2, 2023

    I am a current client of this provider

    The nurse that comes in is helpful and takes the weight off of me. I like that Care Advantage communicates pretty well. Once we got a permanent nurse, things have been smooth.

    Provider Response

    We are happy to hear that you enjoy the care and find it easy. Our caregiving and office teams do their best to make sure your loved one is safe and happy in the home. Thank you for taking the time to leave this review, Janice.

    VIJAYA K

    5

    February 2, 2023

    I am a past client of this provider

    The caregivers they sent to us were very good to us. They were courteous. They were very good to us. They would take care of my wife.

    Provider Response

    We are happy to hear that you and your wife enjoyed the care you received from the caregivers. Thank you for taking the time to leave this review, Vijaya.

    BETTY A

    5

    February 1, 2023

    I am a past client of this provider

    They helped provide safe care when I wasn't available to be there. I liked their prompt responses.

    Provider Response

    Our caregivers and office team are there for you when you need care for your loved ones or yourself. Thank you for taking the time to leave this review, Betty.

    Anonymous_6864

    4

    January 20, 2023

    I am a current client of this provider

    They helped me the most with my vision problems. I would like for the caregivers not to call out, and I don't have a replacement.

    Provider Response

    Thank you for taking the time to leave this review. Our caregivers are great and are able to assist you in the way that you need assistance. Our office teams do their best to fill all shifts when they are able to do so.

    LILLIAN S

    3

    January 19, 2023

    I am a current client of this provider

    The caregivers called out and left early. I am not comfortable with the caregivers being sent here without me meeting them first. I would like for the agency to look into their caregivers background more and for them to understand what they are needing to do.

    Provider Response

    Lillian, all of our caregivers are trained, qualified, background checked, and screened before hiring. In order to provide you with quick and quality care, the schedulers and office team do their best to match caregivers and clients, instead of an interview process. If you would like to tell us more about your experience, please email us.

    JANET B_2

    5

    January 13, 2023

    I am a current client of this provider

    They help me in every way that I need help. Everybody they have ever sent me has been good. They have excellent quality people working for them.

    Provider Response

    We are honored that you chose us for care, Janet. Our caregivers are trained to provide quality care and keep you safe in your home. Thank you for leaving this wonderful review.

    Anonymous_6902

    3

    January 11, 2023

    I am a current client of this provider

    They need to find people who are willing to work. It's hard for them to get dependable staff members.

    Provider Response

    Our caregivers are able to choose their own schedule, so there are times when filling shifts can be difficult. Our caregivers are all trained and qualified to provide you with the care you need.

    Anonymous_6844

    4

    January 3, 2023

    I am a current client of this provider

    The care that we are receiving now is based on a couple of individuals and it's been very good. People need to show up with masks and sometimes people go and don't come back. I think they just need more experienced people.

    Provider Response

    We are sorry to hear that you did not have a stellar experience with all of our caregiving team. We provide our caregivers with the necessary equipment to provide safe care to you and your loved ones. Thank you for taking the time to leave this feedback.

    PEARLINE M_1

    5

    January 3, 2023

    I am a current client of this provider

    They get used to me and show up to help me two days in the week. Since COVID, a lot of people don't work anymore. It is difficult for them to find aides but they have really tried to keep aides.

    Provider Response

    Pearline, our caregivers do their best to keep you safe and happy in your home. Our office team matches caregivers and clients for a good fit.

    PAUL R

    5

    January 3, 2023

    I am a current client of this provider

    They do a lot for me and provide services. When I need a nurse or somebody, they work with me. I like everything. I like them, and I've been with them for multiple years. I really like my nurse because she is good.

    Provider Response

    We are honored that you chose us for care, Paul, and for multiple years, too. We are happy to hear that you enjoy your nurse. Thank you for leaving this incredible review.

    Anonymous_6759

    3

    December 20, 2022

    I am a current client of this provider

    It's an inconvenience when they don't have aides. The personnel tries to communicate and keep me informed, but they are having problems with staffing the caregivers.

    Provider Response

    We are sorry to hear that you had less than a stellar experience, as you noted, our office team does their best to make sure you will receive the care you need. We understand that consistent and reliable care is important and we will work to make sure this does not become a frequent concern. Thank you for leaving this feedback.

    Anonymous_5883

    5

    December 14, 2022

    I am a current client of this provider

    It makes it so I can be to work on time every day. They've been very easy to work with.

    Provider Response

    Our office and clinical teams do their best to make the process of care as easy as possible so that you can have more time, like getting to work on time. Thank you for leaving this review.

    Anonymous_6776

    4

    December 13, 2022

    I am a current client of this provider

    The agency has given me more free time. The agency is responsive to the client's needs.

    Provider Response

    We are honored that you chose us for care and that we are able to give you back some time. Our caregivers do their best to make sure your loved one's needs are met. Thank you for this wonderful review.

    RUBY T

    4

    December 13, 2022

    I am a current client of this provider

    My caregivers have helped me the most by keeping me from falling. I broke my neck because I fell. There's also things that I can't do, such as lifting heavy things, and they're there to help me. They need to have more communication within the office. If you call and leave a message, they need to make sure that it's gotten to the other person. Sometimes, they don't even pass on the message that you called. That needs to be improved.

    Provider Response

    Ruby, we are honored that you chose us for care and our caregivers are incredible and qualified to assist you with mobility. We are sorry to hear that you have not had an excellent experience with office communication, we will look into this. Thank you for leaving this feedback.

    KUN-SUK S_1

    4

    December 7, 2022

    I am a current client of this provider

    It's helpful when they are fully staffed. It's impactful when people call out. My problem is they have a lot of callouts and finding coverage is stressful. My mom needs services Monday through Friday.

    Provider Response

    Kun-Suk, we are sorry to hear that you did not have an incredible experience with our scheduling team. They do their best to fill all shifts to make sure that your loved one has care when they need it. We will communicate this concern to figure out the best solution. Thank you for bringing this to our attention.

    FANNIE H

    1

    December 2, 2022

    I am a current client of this provider

    They can provide a greater impact by vetting their staffing, training them properly, and making sure their staff actually cares. Their scheduling system needs a lot of work as well. They need to improve on staffing, communication, and making sure their staff are qualified.

    Provider Response

    We are sorry to hear about your experience, Fannie. Our caregivers are trained and certified to provide quality care and our office teams do their best to match caregivers and schedules. We are always looking to improve on our care and we would appreciate to hear more about your experience, please email us.

    DORIS D_1

    4

    December 2, 2022

    I am a current client of this provider

    The fact that we as a family are able to free up our time by having an aid. I would like to see better coverage and communication because they don't send replacements for when the caregiver is off.

    Provider Response

    Doris, we are honored that you chose us for care, our care teams do their best to make sure that you and your loved ones are receiving the care you need. There are times when there are no available caregivers, but the more time the office team has to plan ahead for care, the more likely they will be able to fill the gap.

    MARAGRET D

    5

    December 1, 2022

    I am a current client of this provider

    They help me do a lot of stuff, like prepare my food and help me with my drinks. They are prompt, on time, and understanding.

    Provider Response

    Thank you for this kind review, Maragret, our caregivers are there to support you in your care. We understand that consistent and reliable care is important to you.

    JOHN B_1

    5

    December 1, 2022

    I am a past client of this provider

    Our caregiver did everything he needed, and that was a big help to me. They were there when we needed them, even on short notice.

    Provider Response

    Thank you for taking the time to leave this review, John. Our caregivers do their best to provide care when you need it.

    SYLVESTER G

    5

    November 17, 2022

    I am a current client of this provider

    I'm able to go out and do things now. I like how the company has consistent aides coming, especially since the client has dementia.

    Provider Response

    We are happy to hear that the caregivers were able to give you time to relax and run errands. Thank you for leaving this wonderful review, Sylvester.

    KATHERINE J

    4

    November 16, 2022

    I am a past client of this provider

    It helped me more than it helped her because I didn't have to do it. They could be more affordable.

    Provider Response

    We are happy to be able to provide you a break and some rest, Katherine. Our caregivers are incredible and make your loved one feel safe and secure in their own home.

    Anonymous_6741

    3

    November 8, 2022

    I am a past client of this provider

    I didn't see that big of an impact because they didn't engage him. I think that they could know to do all the things I asked for.

    Provider Response

    Thank you for taking the time to leave this feedback, we are sorry to hear that there was not much of an impact. Our caregivers are trained to provide quality care to keep your loved one safe in the home. If you would like to tell us more about your experience, please email us.

    HELEN P_2

    4

    November 8, 2022

    I am a current client of this provider

    They found a great caretaker for my mom. They need to really look at who they are hiring.

    Provider Response

    We are happy that you found a caregiver that works well with your mother. If you could email us and let us know more about your concern with the caregivers, we would appreciate it.

    WILLIAM D

    5

    November 8, 2022

    I am a current client of this provider

    They give respite to my mother. They are very helpful. They try to accommodate us as best that they can.

    Provider Response

    Thank you for choosing us for care, William. Our caregivers do their best to make sure your mother was safe and secure.

    MARGARET M

    5

    November 8, 2022

    I am a past client of this provider

    The most helpful for her was having company and someone to talk to. I like that they took care of my mom when she was there.

    Provider Response

    We are happy to hear that your mom enjoyed talking to the caregivers. Thank you for taking the time to leave this wonderful review, Margaret.

    EVA M

    3

    November 7, 2022

    I am a current client of this provider

    I would like the caregiver to give me a little more attention. I am dissatisfied with the services so far.

    Provider Response

    We are sorry to hear that you are not satisfied with your care yet, Eva. Our caregivers are trained to provide quality and consistent care, we will reach out to the office team to understand the situation more. Thank you for leaving this feedback.

    DEBRA P

    3

    November 1, 2022

    I am a current client of this provider

    It eliminates some of the pressure from me, walking around and doing things. They should work on providing service since people call out.

    Provider Response

    We are happy to hear that the caregivers provide some peace and time to yourself. We are sorry that you did not have an exceptional experience with the scheduling, we will look into this and work on a solution to improve the consistency of care.

    MELISSA J_1

    5

    November 1, 2022

    I am a current client of this provider

    She made it available where I could get away for 4 days to be with my family. It helps this household. The person who was coming would have stayed if there was more money.

    Provider Response

    Thank you for leaving this review, Melissa. Our caregivers are great and we are happy to hear that they were able to give you rest and relief.

    ARLISHA K

    5

    November 1, 2022

    I am a current client of this provider

    The caregivers are pleasant and professional. They provide skilled workers.

    Provider Response

    We are so happy to hear that you enjoy the care services, Arlisha. Thank you for taking the time to leave this wonderful review.

    ADDIE S

    3

    October 20, 2022

    I am a past client of this provider

    It would have been good if they had shown up on time and had less scheduling issues. The person that was supposed to come didn't come on time. They called another time to find out if someone had arrived, but I hadn't asked for anyone. There was a lot of confusion.

    Provider Response

    We are sorry to hear that you did not have a stellar experience with our caregivers and office teams. We will communicate this issue to them to better understand the situation to work towards resolving this. Thank you for leaving this feedback, Addie.

    SHARON B

    5

    October 11, 2022

    I am a current client of this provider

    They take care of her needs, we have been with the same caregiver for 20 years. I never had a problem getting help and when I needed something they provided it to us.

    Provider Response

    We are so happy to hear that you are satisfied with the care and have been with the same caregiver for over 20 years! Thank you for leaving this wonderful review, Sharon.

    NOVELLA R

    1

    October 11, 2022

    I am a current client of this provider

    It's poor in terms of me not getting consistent care. There's a great negative impact on me when I don't get care. My issue is not with the caregivers, it's with the agency in providing caregivers. The impact of not getting care when I am expecting it is a great impact in a negative way. Another concern is the low pay of the providers. Because they don't pay providers a decent salary, they continue to change from one job to another. They need to improve consistent care and availability of care providers.

    Provider Response

    Thank you for taking the time to provide this feedback and the suggestions, Novella. Our office teams do their best to staff each client to make sure they are receiving the care they require. Many times the pay of caregivers is determined by Medicaid, but we provide other ways for caregivers to earn some more money.

    LILLIAN K

    5

    October 11, 2022

    I am a current client of this provider

    They have made my life easier by sending the caregivers out. I'm in a wheelchair, so having someone to help me helps me to not be so frustrated. The caregivers that come out are very nice!

    Provider Response

    We are happy to hear that you are satisfied with the care our caregivers provide, Lillian. They are trained to make sure that you are safe and comfortable in your own home, with whatever services that requires. Thank you for taking the time to leave this wonderful review.

    Anonymous_6625

    4

    October 7, 2022

    I am a current client of this provider

    The caregivers clean the house and care for my husband. The people are pleasant.

    Provider Response

    We are happy to hear that you were satisfied with your care for your husband. Our caregivers are trained to provide the quality care. Please let us know how we can earn that fifth star.

    MILDRED B_1

    3

    October 3, 2022

    I am a current client of this provider

    Just being able to provide dependable aides would make her life easier. I would like to see an improvement with the reliability of the aides.

    Provider Response

    Mildred, we are sorry to hear that you did not have a stellar experience with our office team finding caregivers for your care. We understand that a consistent and reliable caregiver is very important to you. We will let the office team know your concerns.

    Anonymous_6603

    4

    October 3, 2022

    I am a current client of this provider

    They have helped by being consistently there. I would like the communication with clients to be improved.

    Provider Response

    Thank you for taking the time to leave this review, we are always looking to improve on our service. We will communicate your concern with the office team to determine the best course of action. We are happy to hear that you enjoyed the service of the caregivers.

    MATTIE S

    5

    September 14, 2022

    I am a current client of this provider

    The caregiver has provided companionship. We like our caregiver.

    Provider Response

    Mattie, we are honored to be able to assist you and your family. Our caregivers are incredible at what they do, thank you for leaving this review.

    MARGARET F_1

    5

    August 10, 2022

    I am a current client of this provider

    I was here by myself helping my mom before I had the care so it has been wonderful for me. I like that they are very reliable and professional. They call to let me know of things ahead of time.

    Provider Response

    Margaret, thank you for leaving this kind review. Our caregivers are more than happy to assist you in providing incredible care for your loved one. The office team does their best to ensure that you are receiving consistent care.

    DELORIS H

    4

    August 1, 2022

    I am a current client of this provider

    They keep my wife clean. Care Advantage is convenient to talk to.

    Provider Response

    Thank you for taking the time to leave this review, Deloris. We are glad to hear that we are able to provide care for when you are not available! We are sorry that you were concerned with how many caregivers there were, could you tell us a little more about that in an email ?

    KRISTIN S

    5

    July 18, 2022

    I am a past client of this provider

    They were extremely empathetic to the situation and was able to manage the anxiety and hecticness of it all. I'd recommend them for their professionalism and punctuality.

    Provider Response

    Thank you for your kind review, Kristin, we are honored that you chose us for the care. Our office and caregiving teams do their best to ensure the process and care is smooth to reduce any stress on the family and loved ones.

    ANNIE M

    3

    July 7, 2022

    I am a current client of this provider

    They could let us know if someone won't show up. They should tell you when someone can't make it, and if they can send a replacement.

    Provider Response

    Annie, we are sorry to hear that you did not have a stellar experience with our caregivers. We understand that reliable care is important and knowing when a caregiver is coming to provide assistance is also important. Our office team does their best to fill shifts and let clients know ahead of time, so we will look into this concern. If you would like to tell us more about your experience, please reach out to us.

    Anonymous_6126

    4

    June 10, 2022

    I am a past client of this provider

    They helped him with ADLs. I like the dependability of the caregivers.

    Provider Response

    We are happy to hear that you were satisfied with the dependable caregivers and that they helped your loved one with their activities of daily living. Thank you for leaving a review and please let us know what we can do to earn that fifth star!

    SUSAN W_2

    5

    May 10, 2022

    I am a current client of this provider

    The caregivers are dependable and get here on time. I like that Care Advantage is dependable.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

    JOSEPH B_1

    5

    April 12, 2022

    I am a past client of this provider

    They helped with things like bathing and dressing cleaning and washing the dishes. They could have been better at communicating with me.

    Provider Response

    Thank you for taking the time to leave this review, Joseph. We are happy to hear that the caregivers were helpful in assisting your daily activities. We are sorry that the communication was not up to par, we will communicate with the office teams to better understand what was going on.

    ELANOR L

    4

    March 1, 2022

    I am a current client of this provider

    Norma is a wonderful caregiver. She is able to pick up a biscuit at Hardee's in the morning to check up on my mom. They have given us one amazing caregiver and we have her on Tuesdays and Thursdays. When we try to get her for other days, they aren't available to give us her.

    Provider Response

    We are glad to hear that our caregivers are providing quality care for your mother. We understand that certain caregivers are preferred to provide care for your loved one, but depending on the caregiver's schedule and availability, we cannot guarantee they are able to fill in on other days. Thank you for taking the time to leave this review, Elanor.

    Anonymous_5001

    4

    January 13, 2022

    I am a current client of this provider

    My sister definitely needs the help. It's a weird situation. The care that she mostly needs is personal care. I don't really expect the aides to do any kind of housekeeping. For example, if I have to go somewhere, and I need them to fold clothes or have the bathroom restocked with towels, part of that is therapy for her because she is responsible for folding hand towels. For things like that, that is also for her because of the OT aspect of it. They are not responsible for much other than taking care of her, keeping her comfortable, safe, and as happy she can be happy. I think everybody that comes here provides great care. A couple of people sigh a little bit when they have to get her up for the 3rd time in the last hour, but I do that myself. Most of them are very attentive and very in tune to where supplies are. They don't have to keep asking me. They know where that stuff is stored, and can get it themselves. Now I am able to get her out of the house to outpatient PT and I couldn't do that unless I had someone here to help me She can sleep in her bed at night and I know as she ha to get up in the middle of the night, there is someone right there to help her get up, take her to the bathroom, and help her get back to bed. Part of our issue is we have contracted for 24 a day coverage. I think in the past 10 days, I have probably covered all or part of the shifts myself. I have covered total shifts or part of a shift half those days. There's a lot of people not showing up. Every once in a while we miss somebody because we live way out in the country, but lately for some reason it seems like we're missing a lot. The quality of care itself is good. There have been a few people that we haven't been satisfied with their work. I have explained that to the agency and asked not to have them back. Some caregivers are really good as far as their attentiveness and learning quickly what she needs and where supplies are. We have been contracting for 24 hours and a lot of times we don't get 24 hours.

    Provider Response

    Thank you for leaving this review! We are so glad that we are able to assist you and your family. We are sorry to hear that our scheduling was not stellar, we will communicate this issue with the office teams to resolve this matter.

    Anonymous_5509

    4

    December 1, 2021

    I am a current client of this provider

    The aides have a lot of experience. They are well trained and they do a very good job with her. Right now everything is running really well. Now we have two that are the same age, but before we just had people that were here for the money.

    Provider Response

    We are so glad that you are satisfied with the current caregivers, we try to provide great matches. We are sorry to hear that you weren't satisfied with the previous caregivers. If you would like to let us know more about the situation, please email us.

    DOUGLAS J

    5

    October 7, 2021

    I am a current client of this provider

    They keep my father in the house a bit longer. The caregiver is familiar and the staff keeps us up to date.

    Provider Response

    We are glad that we are able to provide a caregiver that works well with you. Thank you for taking the time to leave this review, Douglas.

    LUCAS M

    4

    October 1, 2021

    I am a current client of this provider

    The caregiver we have right now really helps me not have to take care of everything all the time. The first caregiver that we had was not satisfying to our needs.

    Provider Response

    Lucas, we are so glad that you like your current caregiver. We try to match up caregivers to the right clients and we take the feedback very seriously so that we can continue to make this process as easy as possible for our clients. Thank you for taking time to leave us this great review!

    ELVESTA C

    5

    June 15, 2021

    I am a current client of this provider

    When the caregiver is here, I can go out and do errands without watching the client. I like the way they take care of patients. They do everything necessary for the client, like cleaning and bathing.

    Provider Response

    Elvesta, thank you for leaving this five-star review. We are so glad that we are able to provide care for your family and allow you to run errands.

    DORIS D

    5

    June 9, 2021

    I am a current client of this provider

    Having the aides here helps us out tremendously. They try to keep me informed if someone can't come in.

    Provider Response

    Doris, thank you for leaving this wonderful review. We are so glad that we are able to assist you!

    DENISE B

    5

    April 5, 2021

    I am a past client of this provider

    They made a connection with me and my mom. They were not here just to work. The caregivers were always willing to help. They cooked for her.

    Provider Response

    Thank you so much for the kind review. We are so honored to have been able to assist your family. We appreciate your time to leave us positive feedback!

    Wilton H_1

    4

    March 3, 2021

    I am a current client of this provider

    It has given me some freedom to not be with my mother 24/7. They can make my life easier by getting more people to help out. I like that they I found a couple girls that have been very good. It is a good company.

    Provider Response

    Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care. Please let us know what we can do to earn that fifth star!

    Anonymous_4565

    4

    February 3, 2021

    I am a current client of this provider

    My mother couldn't speak, so she couldn't complain when there were any issues with the caregivers. One caregiver that the company sent was excellent, others were average, and one was poor.

    Provider Response

    Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.

    GERRY H

    4

    January 6, 2021

    I am a current client of this provider

    We're struggling with getting the billing part of it straight, with the direct pay. They stay in contact with me, on a fairly regular basis.

    Provider Response

    We are so sorry to hear about your negative experience with the billing processes. Someone should have already reached out to address this issue, but if you still have questions or concerns, feel free to email.

    kbar

    1

    December 27, 2020

    I am a current client of this provider

    I needed coverage over the Christmas holidays. After more than an hour of my time on intake, the caregivers were no shows on the two days they were booked. How awful that needed care was not provided because employees CHOSE not to go to work that day.

    Provider Response

    We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.

    CHRISTOPHER C_1

    5

    December 7, 2020

    I am a current client of this provider

    The constant daily care has been most helpful. They provide food. I like the constant care that I get. It is of high quality.

    Provider Response

    Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

    AUDREY K

    5

    October 7, 2020

    I am a current client of this provider

    I wish I could afford to have them more. They are very helpful. I feel very relaxed and I can trust them in our house and with my husband. They attend to to my husband and they are very polite.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

    ELANOR/RUSSELL G

    4

    September 9, 2020

    I am a current client of this provider

    They are pretty willing to do what I ask them to do but I have to ask a little too often. I can call if my person cannot come and they have other people.

    Provider Response

    Eleanor, we are so sorry that we were not able to provide extraordinary service, and we hope in the future that we can earn the fifth star. Thank you for your review.

    Jeff a_4

    4

    July 20, 2020

    I am a current client of this provider

    The most helpful part is her being here to help and to be good company. Some of their personnel are not trained enough to do the work.

    Provider Response

    Thank you for taking the time to provide this valuable and positive feedback. We appreciate the opportunity to serve you, and look forward to our continued relationship.

    MARTHA S

    5

    July 8, 2020

    I am a current client of this provider

    They have been very responsive in the last 8 months I have been using them. They are reliable and there when I need them.

    Provider Response

    Thank you so much for taking the time to leave this great review, Martha. We are so glad that we can help you and your family!

    JANICE M

    5

    May 20, 2020

    I am a current client of this provider

    They have listened to her concerns and what she wanted. I like that they are great listeners. They are able to adjust times when needed and able to change help if needed.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

    GARY B

    5

    May 8, 2020

    I am a past client of this provider

    They kept coming in to make her feel comfortable. I never had any problems with them. I always had a number to call if I had any problems.

    Provider Response

    Gary, we are so happy to hear that you were satisfied with our caregiving team. We are so honored to be able to assist your loved one to make her feel comfortable. Thank you for leaving this wonderful review.

    GERALD G

    5

    April 17, 2020

    I am a current client of this provider

    I'm receiving help from a young lady that's here four hours a day. She helps me get up in the morning and get some breakfast. She helps me with some exercises. I like the thoroughness and attention that they provided to the things I needed them to do here at home.

    Provider Response

    Gerald, thank you for leaving this positive review. We are so glad that we are able to provide a caregiver that is able to work with you in you daily life.

    Darryl

    5

    April 13, 2020

    I am a past client of this provider

    We used Care Advantage for my mom. I wanted someone to be there to help her out. My mom has rheumatoid arthritis and when she has a flare up she can't move around. Their service was just for someone to help my mom with getting to the bathroom and taking a bath. The caregiver did an excellent job. My mom was pleased. The lady that they sent did a good job. They worked with us on that and they did a good job.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars Darryl! We are honored to be able to help take care of your Mom and we look forward to continually providing superior customer service. We always look to work with clients and their loved ones and tailor our services to meet your needs.

    CARMEN T

    4

    April 7, 2020

    I am a current client of this provider

    The most helpful part is being able to have their services at both her home and now at her residential living. They let us know how she is doing on a day to day. Our only issue is in getting consistent coverage for the weekends.

    Provider Response

    Thank you for leaving this feedback, Carmen. We are honored to be able to assist you and your loved ones at home and now at a residential living facility. We will communicate the weekend-shift issue with our office teams to see if we can figure out a solution.

    Anonymous_2361

    5

    March 17, 2020

    I am a current client of this provider

    It keeps me from worrying about her and I know she is getting the care that is needed. They are very reliable.

    Provider Response

    Thank you so much for the kind review. We are so honored to be able to assist your family and are thrilled to hear that we helped relieve some of the worry for you. We appreciate your time to leave us positive feedback!

    JAN F_1

    4

    February 6, 2020

    I am a current client of this provider

    It gives me peace of mind knowing someone is there for him. They could be less expensive.

    Provider Response

    Thank you so much for taking the time to review our care services, we are thrilled to read that the support and care our caregivers provide allow you to have some peace of mind. We sincerely appreciate your feedback.

    JAN F

    4

    January 22, 2020

    I am a current client of this provider

    I think because she has dementia, they should do more to make her quality of day better. I like that they're always able to staff us.

    Provider Response

    Thank you for leaving this review, Jan. We are happy to hear that we are always able to provide a caregiver for you, and we will work with our office teams to ensure our caregivers are given the knowledge to provide for all clients in the necessary capacity.

    Anonymous_2984

    4

    December 13, 2019

    I am a past client of this provider

    Just having someone near if I needed help was very helpful for me. I do not think their personnel were consistent.

    Provider Response

    We are sorry to hear that we were not able to provide stellar care. Thank you for letting us know and we will look into how we can improve.

    THOMAS F

    4

    December 5, 2019

    I am a past client of this provider

    It was necessary. My loved one was getting to be more than I could handle, and I needed the help. I don't like saying that, but it's true. I needed help, and so did my wife. It made a lot of difference. I'd tell others to be careful about who they are provided because there were several people before our caregiver that didn't work out.

    Provider Response

    Thomas, thank you for taking the time to leave this review. We are more than happy to have been able to assist you and your loved one with your daily needs. We are sorry to hear that some of our caregivers were not a good match.

    Anonymous_2842

    5

    November 18, 2019

    I am a current client of this provider

    I could not begin to say all the things that they are able to help with. They help with anything and everything. I do not know that there is anything to not like about this agency!

    Provider Response

    Thank you for the very kind review. We are so glad that our caregivers were able to provide incredible care for you and your loved ones.

    RICHARD H_1

    5

    November 15, 2019

    I am a current client of this provider

    It is nice to have someone here to help out who is trustworthy. They are reliable.

    Provider Response

    Thank you so much for your review. We hope to continue to always deliver exceptional care and service.

    JANET S

    5

    November 11, 2019

    I am a current client of this provider

    We love the aide that we have right now. They need more extensive training for all of the aides.

    Provider Response

    Janet, thank you for leaving this review. We are glad that we were able to provide a caregiver that worked for you. We are sorry to hear that not all of the caregivers were able to correctly care for your needs.

    KEITH W

    5

    October 26, 2019

    I am a current client of this provider

    He and the aide love each other. It's touching to see them interact. They are very easy to call and discuss the problem right off the bat. You go from one of the managers to the nurse managers.

    Provider Response

    Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

    VIRGINIA T

    4

    October 5, 2019

    I am a current client of this provider

    They can improve by calling back to let us know they found somebody for her. They usually provide quick service when I need it.

    Provider Response

    Thank you for leaving us this very valuable information. We will speak with our office teams about their communication. We want to be able to help you and your family in the best way we can. Thank you for your review.

    JILL W

    5

    October 4, 2019

    I am a current client of this provider

    They have been really helpful because she lives alone, and I live a few miles away. I have to work as well. They have worked with us because my mother is getting older and crankier.

    Provider Response

    Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care.

    MILTON G

    5

    August 16, 2019

    I am a current client of this provider

    They have helped me the most by sending someone here that I like. I like the caregiver that I have.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

    Anonymous_2214

    5

    July 29, 2019

    I am a current client of this provider

    They help with household things. They have a really great staffer who is able to cover the cases with the right people for the right case.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

    KIMBERLY N

    5

    July 29, 2019

    I am a current client of this provider

    My husband and I are the sole caregivers of his mother. They really help us out when we can't be there. They are consistent.

    Provider Response

    Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

    MELVIN M

    5

    July 16, 2019

    I am a current client of this provider

    As a general rule for most of the people that they have had here, they provide good care. I like that, in general, they give good services.

    Provider Response

    Melvin, thank you for leaving this positive review. We are honored to be able to assist you and your family.

    EARNESTINE V

    5

    June 19, 2019

    I am a current client of this provider

    Just them being there and supporting her makes her life a little easier. I like her aide. She really takes her time.

    Provider Response

    We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

    NALDA T

    4

    June 18, 2019

    I am a current client of this provider

    The girl who was coming was very attentive and she did everything we asked. I would like to see them improve their communication if someone calls out or isn't able to come in. I would like to be contacted ahead of time if they can't come in.

    Provider Response

    Thank you for taking the time to leave us a review. We are so sorry that you had a less than perfect experience with our company. We will certainly work with our staffing department to find out what went wrong. Typically, we have a large network of caregivers we can call to help us in times of emergency. We are sorry that we did not respond in a timely manner. Please let us know if this continues by emailing us.

    DONALD R_1

    5

    June 18, 2019

    I am a current client of this provider

    The individual that we have coming over is very helpful. She always speaks in a positive way, and a nurse comes over once a month. I appreciate that they show up on time and keep me informed.

    Provider Response

    Thanks so much for taking the time to write a review and for your positive feedback. We are genuinely thrilled to hear that you are happy with the services you are receiving and with our caregiving team.

    FRANCINE J

    5

    May 30, 2019

    I am a current client of this provider

    It's good because we communicate and get along pretty good. They help out a lot, and they do a lot for you.

    Provider Response

    Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

    TREELY W_1

    4

    May 17, 2019

    I am a current client of this provider

    The caregiver takes on new things, and I don't have to remind her to do things. They couldn't be better than the one we have now.

    Provider Response

    We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!

    GINGER W_1

    5

    April 23, 2019

    I am a current client of this provider

    They pay attention to her. They give me a really good person to work for me.

    Provider Response

    We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

    BARBARA B_13

    5

    April 12, 2019

    I am a current client of this provider

    I would say they have done a lot to help me. They are dependable, I have no problem with them.

    Provider Response

    Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.

    HOWARD M_1

    5

    March 25, 2019

    I am a current client of this provider

    All I need is some other help so I can do what I need to do. I like them and the way that they are nice. I don't have complaints about anything.

    Provider Response

    We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

    WOODROW G

    4

    March 23, 2019

    I am a current client of this provider

    They need to send the caregivers when they are supposed to. They need more staff. Sometimes they don't come.

    Provider Response

    Thank you so much for this valuable feedback. We take your feedback seriously, and this is how we will get better. I'm sorry that you haven't felt that all caregivers have provided ample attention. We will certainly address this.

    DELORES W_1

    5

    March 20, 2019

    I am a current client of this provider

    I am able to get away from her for a few hours each day and that benefits us both. I have always been able to reach someone. Each person they have sent has met my mother's needs.

    STEVE T_1

    5

    March 14, 2019

    I am a current client of this provider

    Because of them, I am able to go to work. I like the two caregivers that they send out. They treat her like family.

    STANLEY & SUSAN C

    5

    March 14, 2019

    I am a current client of this provider

    They just do what I ask them to do. The people they sent me are quite capable of doing what I want them to do.

    LORRAINE P

    3

    March 13, 2019

    I am a past client of this provider

    My caregiver was fine. She helped me with my anxiety and every-day activities. She helped by being here. She helped with baths. I would like them to be more attentive to a client's needs. They need to more caring instead of condescending.

    Provider Response

    Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.

    RUSSELL C_1

    5

    March 12, 2019

    I am a current client of this provider

    He gets quite tired but the therapy works well and they work well with him. They could alter the times that they come in. He gets quite tired after they come twice a day.

    Provider Response

    Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review! We can easily talk to our teams about staggering the visits to make it better for you and the patient! Thank you for letting us know!

    ROGER C_1

    4

    March 1, 2019

    I am a current client of this provider

    When they come in, they give me a chance to go out and run a couple of errands. The issue I have is not the companies fault but is with the people that don't show up.

    WILLARD J

    5

    February 27, 2019

    I am a current client of this provider

    They would try to help him get out of bed and clean him up. They were on time.

    NANCY H

    5

    February 25, 2019

    I am a past client of this provider

    It was at a time when I really needed them. I have already recommended them to others.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

    DELEROS D

    5

    February 22, 2019

    I am a current client of this provider

    They do what I ask them to do and they are here when they need to be. They are dependable, and they do the job that we asked them to do.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

    MILDRED B

    4

    February 14, 2019

    I am a current client of this provider

    They help me with my personal needs, including bathing. I like the help that they give me. My caregivers are willing to do what I ask them to do.

    Provider Response

    We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!

    MARIE D S

    3

    February 12, 2019

    I am a current client of this provider

    They can send me caregivers on a day I don't have one. They can check on the clients more often.

    Provider Response

    Thank you for taking the time to give us this great feedback. We will certainly make sure our office teams are more aware! Also, we will make sure that you have more dependable caregivers and please feel free to email us if this is not happening.

    PATRICIA S_8

    5

    January 30, 2019

    I am a current client of this provider

    They helped me and worked with me. They do what I've asked them to do and the quality they've done it in is good. They are always polite and helpful.

    Anonymous_1244

    4

    January 25, 2019

    I am a current client of this provider

    I think that the helpfulness depends on the individual. Some are alright and some are pretty good. Some of the caregivers need improvement. In the beginning is was a very good experience. They were energetic and motivated. It hasn't been good lately. They know what to do, and they need to do it.

    Provider Response

    Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

    GEORGE G_4

    5

    January 21, 2019

    I am a current client of this provider

    They do a fantastic job and do anything I ask them to do. They are always on time. They stay the full shift that they are assigned.

    Provider Response

    Thank you for this wonderful feedback. We appreciate the opportunity to serve you.

    JULIANA T

    5

    January 7, 2019

    I am a current client of this provider

    They are very attentive and the aide walks in and starts working. I am very comfortable with them and with my aide. She understands me and if my aide cannot come I do not want someone else. She is never late.

    Provider Response

    Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

    JAMES A_1

    5

    December 20, 2018

    I am a current client of this provider

    He is doing a lot better. I like that they are caring towards us.

    Provider Response

    Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

    JOYCE L_11

    4

    December 18, 2018

    I am a current client of this provider

    They mainly are here when I really need them. When I call to say I don't need a caregiver, they need to call the caregiver right away and let them know because they don't always do that.

    Anonymous_1010

    4

    December 15, 2018

    I am a current client of this provider

    It's good because I have to have help to get up in the morning and get to bed at night. It's good if you can get a person who really cares.

    Provider Response

    Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

    EDDIE H

    5

    December 8, 2018

    I am a current client of this provider

    My husband has dementia and I've tried to deal with it on my own, but I couldn't, so I got some help. So far, the girls are great young ladies to work with and I have no problems with anybody.

    Provider Response

    This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!

    HARRY C_1

    5

    December 7, 2018

    I am a current client of this provider

    I have problems standing, so a lot of the things that require standing, like cooking or cleaning, is where she is helping me most. I seem to only have a legal problem for them not to be able to provide all services I expected, with the liability problems. I want someone who can go on shopping runs and to the post office.

    Provider Response

    Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

    KUN-SUK S

    5

    December 1, 2018

    I am a current client of this provider

    My mom doesn't want them there, but they are a great help to me while I'm at work. The people get back with me, and they have good communication.

    Provider Response

    This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

    Doris P_2

    5

    December 1, 2018

    I am a current client of this provider

    They're really helping me because I don't have to take care of my husband completely now. They send me a good aide. They're an angel.

    Provider Response

    This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

    DOROTHY G. W

    4

    December 1, 2018

    I am a past client of this provider

    They did what they were supposed to do. The problem was not with them, it was just that I had to pay out of pocket.

    Provider Response

    Thank you for this feedback. I apologize that you had to pay out of pocket. Should you need care again in the future, we can possibly assist with some resources that can help with paying for personal care services. We have built quite a resource library over 30 years of service. I am pleased to hear the services met your expectations, and hope we have the opportunity to serve you again in the future.

    JIMMIE S

    3

    November 19, 2018

    I am a current client of this provider

    They have not been beneficial because I have not been notified that they were sending somebody new today. They're not consistent with their staffing.

    Provider Response

    Dear Jimmie S, Thank you for taking the time to provide this feedback. We strive to provide continuity, and consistency with caregivers. I apologize that you have had to have new caregivers assigned to work with you. We hope to have a permanent aide scheduled now, and look forward to the continued opportunity to serve you.

    EDWIN C

    5

    November 19, 2018

    I am a past client of this provider

    I have a bad hip, and I was unable to lift. They were invaluable to me. We had one caregiver, Ashley, that was exceptional. My husband really liked her.

    Provider Response

    This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

    FANNIE G

    1

    November 19, 2018

    I am a past client of this provider

    The caretaker was late several times, and several times the caregiver would just not show up. Their employees were not dependable, and when we got a dependable person, the office staff couldn't find us another person to replace her.

    Provider Response

    I am extremely disappointed to hear that Care Advantage was not a solution to your needs. I hope that you have found an agency to meet your needs and as a result are feeling some relief. I will address these concerns with the local branch team. We take this feedback very seriously, and appreciate you taking the time to share. Wishing you the best, Olivia Jones

    JIMMIE S_1

    4

    November 12, 2018

    I am a current client of this provider

    They could show up to work and have someone here. They could improve the quality of staff and improve having people to place in the home.

    Provider Response

    I am terribly sorry to hear that this is your experience. I hope that you can work with the Office Administrator to resolve these issues. You will be hearing from her today.

    TAYLOR T

    4

    November 12, 2018

    I am a current client of this provider

    They have been very helpful with things that I can't really do on my own. They make sure that I have everything that I need. They could do the things that I ask fully without me having to ask them. I like that they always try to send someone out the same day when the normal aide can't come.

    Provider Response

    Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

    MARINDA B

    4

    November 12, 2018

    I am a current client of this provider

    We are not able to have them come more often, I just like the aide that we have. They always check to make sure everything is okay.

    Provider Response

    Thank you so much for taking the time to offer your feedback. I am pleased to hear that things have improved. I apologize that you had an unpleasant experience with the first caregiver that came out. Sometimes it takes a few to find the perfect match. Please reach out directly should you encounter any issues going forward. Thank you for your business, your continued confidence is appreciated.

    DONALD R_2

    4

    October 30, 2018

    I am a current client of this provider

    Right now I use them once a month to clean the house. One time, I made an appointment for something, and they neglected that.

    GINNY T

    5

    October 23, 2018

    I am a current client of this provider

    When I go to work, I don't have to worry about my mother experiencing a tragedy. They have been great. I like the people that come. They always let me know if they will be late.

    HANNAH S

    5

    October 23, 2018

    I am a past client of this provider

    They were very fast and nice with me. From my experience, they were pretty quick and I didn't have any issues. I only had some confusion about billing, and they took care of that.

    WILLIAM G_3

    4

    October 23, 2018

    I am a current client of this provider

    They need to provide more consistent staffing. Since we have been with them, we have gotten a different aide just about every day. There has been no consistency in staffing.

    Anonymous_300

    5

    October 12, 2018

    I am a current client of this provider

    The services allow me to work one day a week and run errands the other days. The person that takes care of my loved one regularly is very considerate, shows up on time, and is dependable.

    LEE EDWARD S

    5

    September 17, 2018

    I am a past client of this provider

    They did what I needed to get done. My caregiver was proficient at what needed to be done. The individual I had was pretty consistent.

    Provider Response

    Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.

    YVONNE H

    5

    August 31, 2018

    I am a current client of this provider

    They help with grooming and her personal care. They are flexible and provide care when we need it.

    VERLENA A

    1

    August 16, 2018

    I am a past client of this provider

    They need professional caregivers who know what they are doing. The caregivers need to be trained on how to take care of the elderly who are bed bound. They should know how to bathe a person and talk to them. They need to learn how to change bed linens. They have totally unqualified people. They didn't know how to handle my loved one who couldn't get out of bed. I wrenched my back and was out for 6 weeks and they sent the same person back twice.

    Provider Response

    I am so sorry to hear that this was your experience. I understand that you are no longer an active client with our agency, however, I would like to speak with you further about your experience. During the time of service did you connect with our Home Health Director or Office Administrator about these concerns? These are serious issues, and I would like to ensure that we address them properly to ensure that going forward all clients can be completely satisfied, and that our service are delivered safely. I hope that your back is feeling better, and that you have found a care provider who has been able to provide some relief. I am disheartened that we let you down, and for that I sincerely apologize.

    VIOLA H

    5

    August 16, 2018

    I am a current client of this provider

    She is well taken care of and I don't worry when I leave the house. My caregivers are fantastic and I am very pleased with them. They are good young ladies. Sometimes the office could be better at scheduling things properly.

    MOYRA O

    2

    July 19, 2018

    I am a current client of this provider

    They could send someone who is qualified to wash my loved one. They could give me a permanent person. We had three different people in one day and didn't even know two of them.

    Provider Response

    Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.

    ELIZABETH C_11

    4

    July 19, 2018

    I am a current client of this provider

    I feel much better knowing someone is here with me. They could provide a little more help in certain areas of care.

    MEHRAN N

    4

    July 17, 2018

    I am a current client of this provider

    I have some issues with them sending so many new people, that makes it different. They change every person every one or two days. Most of the employees are responsible, courteous, and considerate. Some are not up to par but that's how it goes.

    ZOILA C

    5

    July 13, 2018

    I am a current client of this provider

    She helps me by making sure I take my medicine and that I eat. She talks to me. The person that comes is very nice and keeps me company.

    WILLIAM M

    5

    July 13, 2018

    I am a current client of this provider

    I have to do everything for him, so they help me out a lot. I always get what I ask for. They send an aide when I ask for one. I like the way they handle things.

    JAMES A

    5

    June 28, 2018

    I am a current client of this provider

    Having someone around saves me from falling and I get to take Care Advantage van to a wounded. I would tell a friend that I have no complaints about the service. I have trouble falling and I was going up the stairs once and my caregiver put her hand up and caught me.

    Anonymous

    5

    June 26, 2018

    I am a past client of this provider

    The most helpful thing was them just being there to help us. Everyone was very personable.

    Provider Response

    Thank you for the kind words. It is our pleasure to help.

    JAMES C. W

    4

    June 21, 2018

    I am a current client of this provider

    He is getting better personal care. I think they should keep me more informed about who is coming over. My problems are more with the scheduling that with anything else.

    JANE B

    4

    June 14, 2018

    I am a current client of this provider

    They don't accommodate short notice changes that I have in the schedule. I needed someone yesterday and they never had anyone who take me to the doctor. I had to change my doctor's appointment to different time. They don't accommodate short notice changes.

    MARY B_8

    4

    June 14, 2018

    I am a current client of this provider

    They do not effect my life, but they help my father by helping with general mobility issues. They are dependable and most of the caregivers are respectful and do their job.

    Provider Response

    Thank you for taking the time to review us. We appreciate the trust that you have given us to take care of your father.

    PEARLINE M

    5

    June 13, 2018

    I am a current client of this provider

    I'm totally blind and I need someone to lead me. They provide the help that I need. They understand when I speak to them.

    Provider Response

    It is our pleasure, Pearline. We love taking care of you.

    CHRISTOPHER K

    5

    May 24, 2018

    I am a current client of this provider

    I have appreciated everything the caregivers have done for us because I don't have to worry about who will be watching my husband on a daily basis. All of the caregivers have been very attentive to his needs and are willing to be flexible with time.

    WILL W

    5

    May 22, 2018

    I am a current client of this provider

    They help me with my exercises. The caregivers make sure everything is up to date. I like the way that they do my exercises with me.

    WAYNE & EMILY T

    4

    May 16, 2018

    I am a current client of this provider

    I am in a wheel chair and my wife is 75 years old and the person who comes in does everything for us. I think that they need to train their people more, when our caregiver gets sick we do not want anyone else because then we have to train them.

    HELEN P_3

    4

    April 18, 2018

    I am a current client of this provider

    I would like for the care to be earlier in the day. I don't think I need as many hours, but everyone needs different things. They need to do everything that I like them to do.

    ELSIE L

    5

    April 18, 2018

    I am a current client of this provider

    The caregiver thought that my loved one had fallen, but the cell phone went out. The caregiver called the police to see if they can make sure if he had fallen. The caregiver called me when I was at the hospital. I like that they took initiative in investigating more with my loved one. The caregiver is good with helping out.

    LINDA "DIANE" J

    5

    April 18, 2018

    I am a current client of this provider

    They are good, and I like them. They have showed me different things and taught me some stuff that I didn't know. They help wash my clothes and do some light housekeeping.

    CAROLYN J

    5

    March 16, 2018

    I am a current client of this provider

    They're very reliable. I can call them at any unexpected time. They accommodate for what my needs are. It makes me feel very secure.

    ANNIE H_3

    4

    March 14, 2018

    I am a current client of this provider

    The only negative thing is the changing of who comes. I get used to them and then they send another person. The ladies that come are very friendly and wife is happy with them. One of them does her hair. I'm the primary care taker so it give me a break twice a week, which has been great for me.

    JUNE T

    5

    March 13, 2018

    I am a current client of this provider

    I am on a level 1, and I do most things for myself, but my caregiver mostly grocery shops for me. My caregiver is a very nice lady and easy to get a long with. If she can't show, I will get a call, and they will let me know. There is no problem with the office.

    DOROTHY P

    5

    March 12, 2018

    I am a current client of this provider

    The caregiver is very faithful and very attentive to my mother. The caregiver is very helpful and we have been pleased. The caregiver helps my mom with physical needs like foot washing and keeping her oxygen concentrate clean. They cook meals and check her sugar.

    Anonymous

    4

    December 19, 2017

    I am a past client of this provider

    Care Advantage needs to have better trained caregivers. The caregiver that showed up was not experienced. Care Advantage helped free up my time, because the caregivers would sit with my loved one.

    ALICE P

    5

    December 13, 2017

    I am a past client of this provider

    Care Advantage was very prompt in showing up and is very polite. Care Advantage was awesome and a great help. There were a few problems, but it was great. It freed up my time a little bit.

    MARY B_49

    5

    December 13, 2017

    I am a past client of this provider

    Care Advantage has really caring people; they were concerned about my mom. Care Advantage helped us and made our lives better by simply caring for my mother and I.

    ADAM Y

    4

    November 17, 2017

    I am a current client of this provider

    I felt that they were very thorough and in making a good assessment for the needs of the client. It isn't anything that they do or do not do. It's just that the client resists services at times.

    KAREN V_7

    5

    November 14, 2017

    I am a current client of this provider

    I would tell a friend that Care Advantage is very punctual, they call when they say they will, and they follow through with me. Care Advantage has made life easier by being willing to help me out with my lymphadema pump.

    GERALD M S

    4

    November 14, 2017

    I am a current client of this provider

    I would tell a friend that Care Advantage sends caregivers who arrive on time and they take care of me. Care Advantage makes life easier by being here when I need them and to bring me what I need.

    ALBERT J

    3

    November 13, 2017

    I am a past client of this provider

    Care Advantage could improve by paying the caregivers more so they'll do what they're supposed to do. The caregivers tell us they aren't paying much. Care Advantage could have made things easier for my loved one by having the same caregiver come here.

    Provider Response

    Thank you for your feedback Albert. We have given two significant increases to our caregivers over the last year, the most recent was in July of 2018. We have also made changes to our on-boarding process in an effort to better prepare caregivers for the delivery of service. Your feedback is important to us, and we are thankful that you have taken the time to share. Continuity of care is paramount, I apologize that we didn't provide that for you.

    VERA A_2

    4

    October 25, 2017

    I am a current client of this provider

    Care Advantage gives prompt service. Care Advantage's services are provided through their caregivers, and sometimes their caregivers are not available. They need to staff more caregivers.

    KAYE B

    5

    October 18, 2017

    I am a current client of this provider

    Care Advantage has very compassionate nurse-aides, and they know what the job expectations are. My mother gets care five days a week, and this allows her to be independent and still have the help she needs. She has bonded with her caregiver it helps my mother want to get better.

    DONNA M_9

    5

    October 17, 2017

    I am a past client of this provider

    Care Advantage actually showed up and they are very nice. The caregivers are considerate of me and very professional. The first two caregivers were something I desperately needed. They stayed at night time for me, and one would come back for the day which was very commendable.

    EDORA P_1

    4

    October 16, 2017

    I am a current client of this provider

    I would recommend Care Advantage because the caregivers they send are pretty good, but they always send me different ones. I like that they always send me caregivers on the weekends. However, some of them will do nothing until I tell them what to do. And some of them are on their cell phones or watch my television. Care Advantage makes life easier by coming in and doing things that are too hard for me to do.

    DOLLIE E

    4

    September 28, 2017

    I am a current client of this provider

    I would recommend Care Advantage because my mom and sister have been pleased with the service. For the short time that my mom's been receiving care, it's helped her some. The caregiver does light housekeeping and has gone to the store for her and that's been a big help.

    CONNIE B_1

    4

    September 15, 2017

    I am a current client of this provider

    If a friend had a serious case which required a lot of retention, it stands to have a little bit more attention than what Care Advantage can provide. I'm able to do a lot for myself, but if it were a case with a caregiver that I've had before, I don't know if they could do everything they would need. I don't have a caregiver every day of the week. I once had a caregiver who just slept through her shift on my recliner. If my caregiver is going to be sitting there snoring, I don't want to go and wake her up because I don't think she will do a good job anyways.

    JEAN B

    5

    August 25, 2017

    I am a current client of this provider

    Care Advantage has great caregivers. The services have made my mother's life easier by getting her back and forth to the doctor and getting food. She is alive because of Care Advantage.

    KASEY C

    2

    August 15, 2017

    I am a past client of this provider

    I would call Care Advantage a month and a half in advance to ensure that a caregiver would be available for my daughter, and one time they said that they forgot. I had the name and date of who I spoke with too. I never had a consistent caregiver, and my daughter's care is very specialized, so I would have to take off of work to train these people. It came to the point where I could just work from home and save money. I was having to stay at home and wait for the caregiver and train them. I didn't feel that they could perform simple tasks of transferring my daughter to her wheelchair. I was not impressed with the skill level of the caregivers that were sent to us.

    PHILLIP P

    1

    July 28, 2017

    I am a past client of this provider

    I wouldn't recommend Care Advantage because their caregivers did not seem to know what they were here to do. Care Advantage could have had a positive impact if they had the right attitude about what they were supposed to be doing here.

    LEE H

    4

    July 27, 2017

    I am a current client of this provider

    Care Advantage is dependable, and they are here when they say they'll be. Care Advantage's employees help me with my bath and they fix my breakfast.

    Anonymous_526

    3

    July 27, 2017

    I am a current client of this provider

    Care Advantage's employees in the office do not return my phone calls. My caregivers have made my life easier by being really sweet. They are taking are of me and doing their job.

    CHRISTINA D_2

    5

    July 26, 2017

    I am a past client of this provider

    Care Advantage was dependable and professional. The security of knowing that my mother was being taken care of when I wasn't home was the most helpful part of her services for me.

    MICHAEL W_3

    4

    July 17, 2017

    I am a current client of this provider

    When called for in advance, Care Advantage doesn't seem to always come through. I don't hear from them until the last minute. Care Advantage could make life easier for me by having better communication.

    Georgia Glass

    5

    December 10, 2013

    I am a past client of this provider

    When I was in need of care for my son, I called Care Advantage. They did an excellent job providing care for him. Their staff was friendly and professional. It was nice having peace of mind knowing that he was so well taken care of. I would highly recommend Care Advantage to anyone who was in need of personal care or skilled care assistance for their loved one.

    Eileen6

    5

    February 28, 2013

    I am a friend or relative of a resident

    We've been using Care Advantage since December. It is a Medicaid approved healthcare provider. We interviewed some of the caregivers and chose one. My grandmother is 96 years old. It's the same caregiver that would come in all the time, and she's really good.

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    Services and Amenities of Care Advantage - Colonial Heights in Colonial Heights, Virginia

    Health services

    • Physical Therapy

    Rates

    • Hourly Rate: $19-$25/hour

    Agency Type

    • Full Service Agency

    About Care Advantage - Colonial Heights in Colonial Heights, Virginia

    Colonial Heights, Virginia, is a bustling community offering the perks of city living and the neighborhood feel of a small town. From the thriving Southpark Mall area to Fort Lee to the nearby cities of Petersburg, Hopewell and Chester, this corner of Central Virginia has it going on.

    We’re proud to offer Colonial Heights, Petersburg, Hopewell, and Chester residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are.

    Serving:

    • Colonial Heights
    • Petersburg
    • Hopewell
    • South Chesterfield
    • Dinwiddie
    • Prince George
    • Carson

    Map of Care Advantage - Colonial Heights

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    Senior Care Services near Colonial Heights City, VA

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    Senior Care Services near Colonial Heights, VA

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    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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