Care Advantage - Colonial Heights

Verified

HERMAN A

I appreciate the help. Some of the aides are better than others. Some of the workers could do a little better.

Provider Response

DESAMONA H

Make sure that I have somebody that shows up, because I've been having problems with them. They could make sure that I have people that show up.

Provider Response

ANDREA M

The personal aide has helped me so much with the things I need help with during the day. The PT and OT have been good at helping me get my strength back. The nurse has helped me with my wounds. They have all had a major impact on my day-to-day life. I like that everyone who has come has been personable, kind and seem to be able to work onto the schedule I have. It has been a seamless flow.

Provider Response

Anonymous_7157

They help the most by doing the things we need to have done around the house for my parents. They assist with getting them to the bathroom and help in any way they can. They need to do a better job at recruiting caregivers.

Provider Response

EVA T

I think it helped a lot to bring my aunt out of her shell. The caregiver had her playing memory games and that is still having a positive effect on her. I like that the person that came was friendly.

Provider Response

VIVIAN T

I have a very nice caregiver, and her experience and longevity in the field have helped me tremendously. I haven't been with them for too long, so I can't really say what they could do better at this point. The only little issue that I have is that sometimes on the weekends, trying to get someone out to help me is difficult, but they have been working on that.

Provider Response

Anonymous_7610

They are good. They help me a lot. They could let the clients go with the caregiver to do their shopping.

Provider Response

NANCY H_1

They hired very good people. I like they are very good at communicating and responsive.

Provider Response

LINDA M_2

I am bed ridden and cannot do many things. I need there help to accomplish many tasks. Care Advantage could have more help available on weekends.

Provider Response

CLARENCE M

They can be more consistent and reliable. They have had some good providers that they have sent out. I would like more reliable weekend coverage.

Provider Response

TERESA M

The agency has helped out the most by helping me make sure my mother is taken care of because I am not able to at times. I like the agency because they are respectable and put you at ease.

Provider Response

BELINDA M

My mom weighs a lot, so it's easier to change her when there's someone else to help. They were very responsive when it was time for my mom to get 24 hour care. They always let me know who is coming.

Provider Response

ERNEST S

It helps because there are things I cannot do. The caregiver takes care of all the areas I need assistance with. I would recommend them because the assistance I receive is above anything I expected. They are courteous, helpful, and informative. I get good care.

Provider Response

IRVAN JACK K

They inspire him to do good, they give him praise. They are a friend of the family. They are very sympathetic and compassionate. I would recommend them because I can't think of anything they have ever done that we weren't satisfied with.

Provider Response

Anonymous_7594

Having the aides with her in the morning and evening has been the most helpful. I like their flexibility.

Provider Response

RODNEY R

They did what they wanted to as long as it was what I wanted them to. She washed my clothes. I used them years ago with my dad and liked them then, and I didn't have a problem with them this time.

Provider Response

EUNICE M

The caregiver has helped the most by keeping a lot off of me. I am the client's POA and I am sick also. Now that I have this agency, it takes a lot of pressure off of me. I like that they're very professional. I appreciate that. When I call, they normally reach back out to me.

Provider Response

ELIZABETH P

It has helped me tremendously. They have freed up my time and keep her from injuring herself. They communicate well.

Provider Response

DONALD K

It has enabled me to do things. They do the things I need.

Provider Response

DANIEL B_2

They help keep the quality of life up. We love the caregiver that comes. They helped with PT/OT.

Provider Response

FRANCES B_1

We're in week four, and this is the first week that she's had someone for the entire week that has worked out for her. I would recommend Care Advantage to others because I think the communication is good with the scheduler and the other point of contact that I have with the agency. They keep me informed.

Provider Response

GRACIE M

Only one person really met her needs. Everyone else was lazy or didn't do anything. The workers don't come to work, so they don't fulfil my mother's needs. Every day last week, she didn't have anyone come to help her.

Provider Response

RENE J

They always come and do as I say. They do a good job.

Provider Response

DAVID H_3

The caregiver taking care of my father is wonderful. I have received very good care.

Provider Response

DORIS C

It has had a positive impact. She typically goes to a daycare, but this helps her keep her mind going. I would recommend them because they have professional intake.

Provider Response

HELEN KNIGHT D

I'm under strict guidelines and they help me with follow them. I'd recommend them because I'm able to communicate with the scheduler.

Provider Response

JESSE E

They helped the most by just being there and helping him. I would recommend Care Advantage because they provide skilled care.

Provider Response

MINNIE B

The reason why is because she did mostly every thing I asked. They always call to let me know if a caretaker can't make it in. And they try to work with us.

Provider Response

DAVID V

They have provided very good aides. They have been very on top of things.

Provider Response

Anonymous_7579

It was transportation. It frees me up. The caregiver is very caring. The woman we had is great. They can answer the phones more.

Provider Response

STEPHEN R_2

They keep me informed on everything. They make sure they keep me informed on what happens. And if a caregiver can't make it, they get us another one. They keep me aware of the situation.

Provider Response

JENNIFER C

They're prompt. I like the companion that they sent me.

Provider Response

JAMES J

They understand what I can and cannot do and are there to help. The people are pleasant.

Provider Response

JUDITH AND RICHARD W

Most of the time, the help is showing up. The agency seems dependable and the people I have seen are nice. I can see that my parents are being taken care of.

Provider Response

GARY S

It's wonderful because I can depend on that. They've helped me the most by letting me relax. I like that the care they provide.

Provider Response

GORDON Y

They are helpful when they are here. They have been helpful. If someone doesn't show up, they will find someone else.

Provider Response

Anonymous_7501

The agency makes his experience positive by watching him and doing his bath services. I like the availability and the price.

Provider Response

YOLANDA R

They come and help her with whatever she wants to be done in any way they can. I like the way they inform people if they cannot cover someone or let us know when someone is coming for the week. I like the way they do the scheduling.

Provider Response

ANIELA G

The services have helped with companionship for her. They could improve their communication on the scheduling.

Provider Response

LAURA J

They clean. I like the people who do the service.

Provider Response

CLATE M

They would bathe him and change his clothes. They are very caring and took good care of my husband. Husband passed away.

Provider Response

ELIZABETH W_1

When we had the same provider it was great, but when they mixed, they didn't know what they were doing. I'd recommend them more if they worked on their consistency.

Provider Response

BILL E

I would have wanted them to be more involved with him as they sat around and did nothing. I would want them to improve on professionalism, and they were late every day.

Provider Response

PALMA P

They listen to the feedback we provide and make changes. They have great communication.

Provider Response

JOHN S_4

The caregivers are poorly trained, and they are unclear on what they are supposed to do in the home, a nurse should come with the aides the first time they come. They need to be more available, and they should have a 24/7 call center.

Provider Response

JERRY S_1

They could follow the client's needs. They need to follow through with their promises. They could follow the client's needs.

Provider Response

GENEVIEVE D

It really helps me when they walk with me, so I do not fall. I feel comfortable with them and having them here with me, walking with me. I am not sure what they could do better, but I like that they come on time and are here with me.

Provider Response

LILLIE W

Some of the caregivers are ok. They need more skills.

Provider Response

CHARLES T

They help with laundry. It's very convenient and everyone at the house has been excellent. They notify me right away if there's an issue in coverage. They do the work they're supposed to do when they're there.

Provider Response

DAISY B

They always have someone to work when I need; they are very dependable. They were consistent and always provided help I need when I need it.

Provider Response

GLORIA A

It helps me, so I can go out and do other things. They could come on time.

Provider Response

BETTY B_1

They were very helpful, they were here for security in case I fell. I didn't have to worry about taking out the trash or doing dishes. Some of them are very good, and some caretakers are much better than others.

Provider Response

IDA A

She seems to be in good spirits and looks forward to seeing her caregiver when she comes. I like my first experience with them, but my mother seems very pleased with her caregiver.

Provider Response

Anonymous_7288

The caregivers help me with doing the laundry, doing the dishes, and cleaning the houses. The staff checks on me often, and if the caregiver cannot come the staff lets me know.

Provider Response

JOHN C_2

The caregiver had a good relationship. She would get breakfast for him, even when he asked her not to spend her own money. She mopped and swept floors every day. I like that they were personable.

Provider Response

RAYMOND H

I need a little help, they help with vacuuming and so forth. I expected them to maybe do a little more cooking. I have had 8 different caregivers in a month, I have only had one girl that was here twice. I have to repeat myself and show them the same things over again. They can be more consistent with the people that come.

Provider Response

CLEVELAND H

It's providing the needed support. I like my caregiver.

Provider Response

LISA L

The agency could have sent someone who can do housekeeping. I would like to see when the caregivers are scheduled, and that everyone knows when they are coming. Also send someone who is qualified.

Provider Response

VIRGINIA S_1

They have helped me the most with my transportation. I like the agency because they are dependable.

Provider Response

FAY J

I have had quality help. They help me mostly when I ask them for someone to come at night. She comes on time. I like the attention and responses that I get when I call.

Provider Response

REBECCA I

The services are impactful because my caregiver gives me good quality of care. I would like to see Care Advantage improve on having caregivers show up.

Provider Response

JANICE S

I trust them. They always call us before they get here and always does a good job. They're very dependable.

Provider Response

GERTRUDE H

They could've sent someone who considered this a job. I would like them to send mature caregivers to the clients.

Provider Response

BARRY A

They are very consistent. I like the service they provide.

Provider Response

ALAN B

It is extremely stress-relieving having them here. They help take care of basic things such as meals and showering him, and providing company he desperately. They've got good people but the bill is way too high.

Provider Response

LENA P

The services are helpful because they come at night when the client is asleep. They're always on time. I would recommend Care Advantage because everybody has been really nice that's come here.

Provider Response

MARIANNE Y

She was kept clean, but nobody would talk to her. They could have improved by teaching their people how to interact with older people.

Provider Response

Anonymous_7231

They do a good job taking care of him. I like that they really care about him.

Provider Response

Anonymous_7078

The services were very helpful. I couldn't take care of myself, and they did it for me. They were here when they were supposed to be. They took good care of me.

Provider Response

MARIE S

The services were nice Monday through Friday. Sometimes on the weekend, I couldn't find someone when they called in on the weekend. I would not recommend Care Advantage because I'm paralyzed, and my son is working to take care of me because no one could come.

Provider Response

SANDRA G

It has made my life easier getting help. I like the caregiver.

Provider Response

DORIS S_1

It had a negative impact on me. They needed to provide someone for the days we asked for. They need to be able to provide the services they say they are going to provide.

Provider Response

JIM H

My caregivers did fine. My experience with my caregivers was positive because of their professionalism. The agency needs to improve punctuality.

Provider Response

SUZANNE B_2

I have been received care from them for 25 years and they're able to fulfill all my needs. One thing I like about them is that I am familiar with their workers.

Provider Response

WILLIAM C_6

They need to send someone who can handle his weight. They need to be better about getting someone out to help us.

Provider Response

Anonymous_7019

We get a lot of girls who get a lot of virtual training instead of hands-on training. The agency could improve because it is hard to get help and get anyone to come out and work.

Provider Response

RICHARD W

They contact me when there is a problem in providing the caregiver. They can be consistent with the caregivers.

Provider Response

ROBERT S_5

What hasn't the agency done? They have been helpful. I'd like for it to be possible for the caregivers to be able to take me out to run errands.

Provider Response

JANICE D

The nurse that comes in is helpful and takes the weight off of me. I like that Care Advantage communicates pretty well. Once we got a permanent nurse, things have been smooth.

Provider Response

VIJAYA K

The caregivers they sent to us were very good to us. They were courteous. They were very good to us. They would take care of my wife.

Provider Response

BETTY A

They helped provide safe care when I wasn't available to be there. I liked their prompt responses.

Provider Response

Anonymous_6864

They helped me the most with my vision problems. I would like for the caregivers not to call out, and I don't have a replacement.

Provider Response

LILLIAN S

The caregivers called out and left early. I am not comfortable with the caregivers being sent here without me meeting them first. I would like for the agency to look into their caregivers background more and for them to understand what they are needing to do.

Provider Response

JANET B_2

They help me in every way that I need help. Everybody they have ever sent me has been good. They have excellent quality people working for them.

Provider Response

Anonymous_6902

They need to find people who are willing to work. It's hard for them to get dependable staff members.

Provider Response

Anonymous_6844

The care that we are receiving now is based on a couple of individuals and it's been very good. People need to show up with masks and sometimes people go and don't come back. I think they just need more experienced people.

Provider Response

PEARLINE M_1

They get used to me and show up to help me two days in the week. Since COVID, a lot of people don't work anymore. It is difficult for them to find aides but they have really tried to keep aides.

Provider Response

PAUL R

They do a lot for me and provide services. When I need a nurse or somebody, they work with me. I like everything. I like them, and I've been with them for multiple years. I really like my nurse because she is good.

Provider Response

Anonymous_6759

It's an inconvenience when they don't have aides. The personnel tries to communicate and keep me informed, but they are having problems with staffing the caregivers.

Provider Response

Anonymous_5883

It makes it so I can be to work on time every day. They've been very easy to work with.

Provider Response

Anonymous_6776

The agency has given me more free time. The agency is responsive to the client's needs.

Provider Response

RUBY T

My caregivers have helped me the most by keeping me from falling. I broke my neck because I fell. There's also things that I can't do, such as lifting heavy things, and they're there to help me. They need to have more communication within the office. If you call and leave a message, they need to make sure that it's gotten to the other person. Sometimes, they don't even pass on the message that you called. That needs to be improved.

Provider Response

KUN-SUK S_1

It's helpful when they are fully staffed. It's impactful when people call out. My problem is they have a lot of callouts and finding coverage is stressful. My mom needs services Monday through Friday.

Provider Response

FANNIE H

They can provide a greater impact by vetting their staffing, training them properly, and making sure their staff actually cares. Their scheduling system needs a lot of work as well. They need to improve on staffing, communication, and making sure their staff are qualified.

Provider Response

DORIS D_1

The fact that we as a family are able to free up our time by having an aid. I would like to see better coverage and communication because they don't send replacements for when the caregiver is off.

Provider Response

MARAGRET D

They help me do a lot of stuff, like prepare my food and help me with my drinks. They are prompt, on time, and understanding.

Provider Response

JOHN B_1

Our caregiver did everything he needed, and that was a big help to me. They were there when we needed them, even on short notice.

Provider Response

SYLVESTER G

I'm able to go out and do things now. I like how the company has consistent aides coming, especially since the client has dementia.

Provider Response

KATHERINE J

It helped me more than it helped her because I didn't have to do it. They could be more affordable.

Provider Response

Anonymous_6741

I didn't see that big of an impact because they didn't engage him. I think that they could know to do all the things I asked for.

Provider Response

HELEN P_2

They found a great caretaker for my mom. They need to really look at who they are hiring.

Provider Response

WILLIAM D

They give respite to my mother. They are very helpful. They try to accommodate us as best that they can.

Provider Response

MARGARET M

The most helpful for her was having company and someone to talk to. I like that they took care of my mom when she was there.

Provider Response

EVA M

I would like the caregiver to give me a little more attention. I am dissatisfied with the services so far.

Provider Response

DEBRA P

It eliminates some of the pressure from me, walking around and doing things. They should work on providing service since people call out.

Provider Response

MELISSA J_1

She made it available where I could get away for 4 days to be with my family. It helps this household. The person who was coming would have stayed if there was more money.

Provider Response

ARLISHA K

The caregivers are pleasant and professional. They provide skilled workers.

Provider Response

ADDIE S

It would have been good if they had shown up on time and had less scheduling issues. The person that was supposed to come didn't come on time. They called another time to find out if someone had arrived, but I hadn't asked for anyone. There was a lot of confusion.

Provider Response

SHARON B

They take care of her needs, we have been with the same caregiver for 20 years. I never had a problem getting help and when I needed something they provided it to us.

Provider Response

NOVELLA R

It's poor in terms of me not getting consistent care. There's a great negative impact on me when I don't get care. My issue is not with the caregivers, it's with the agency in providing caregivers. The impact of not getting care when I am expecting it is a great impact in a negative way. Another concern is the low pay of the providers. Because they don't pay providers a decent salary, they continue to change from one job to another. They need to improve consistent care and availability of care providers.

Provider Response

LILLIAN K

They have made my life easier by sending the caregivers out. I'm in a wheelchair, so having someone to help me helps me to not be so frustrated. The caregivers that come out are very nice!

Provider Response

Anonymous_6625

The caregivers clean the house and care for my husband. The people are pleasant.

Provider Response

MILDRED B_1

Just being able to provide dependable aides would make her life easier. I would like to see an improvement with the reliability of the aides.

Provider Response

Anonymous_6603

They have helped by being consistently there. I would like the communication with clients to be improved.

Provider Response

MATTIE S

The caregiver has provided companionship. We like our caregiver.

Provider Response

MARGARET F_1

I was here by myself helping my mom before I had the care so it has been wonderful for me. I like that they are very reliable and professional. They call to let me know of things ahead of time.

Provider Response

DELORIS H

They keep my wife clean. Care Advantage is convenient to talk to.

Provider Response

KRISTIN S

They were extremely empathetic to the situation and was able to manage the anxiety and hecticness of it all. I'd recommend them for their professionalism and punctuality.

Provider Response

ANNIE M

They could let us know if someone won't show up. They should tell you when someone can't make it, and if they can send a replacement.

Provider Response

Anonymous_6126

They helped him with ADLs. I like the dependability of the caregivers.

Provider Response

SUSAN W_2

The caregivers are dependable and get here on time. I like that Care Advantage is dependable.

Provider Response

JOSEPH B_1

They helped with things like bathing and dressing cleaning and washing the dishes. They could have been better at communicating with me.

Provider Response

ELANOR L

Norma is a wonderful caregiver. She is able to pick up a biscuit at Hardee's in the morning to check up on my mom. They have given us one amazing caregiver and we have her on Tuesdays and Thursdays. When we try to get her for other days, they aren't available to give us her.

Provider Response

Anonymous_5001

My sister definitely needs the help. It's a weird situation. The care that she mostly needs is personal care. I don't really expect the aides to do any kind of housekeeping. For example, if I have to go somewhere, and I need them to fold clothes or have the bathroom restocked with towels, part of that is therapy for her because she is responsible for folding hand towels. For things like that, that is also for her because of the OT aspect of it. They are not responsible for much other than taking care of her, keeping her comfortable, safe, and as happy she can be happy. I think everybody that comes here provides great care. A couple of people sigh a little bit when they have to get her up for the 3rd time in the last hour, but I do that myself. Most of them are very attentive and very in tune to where supplies are. They don't have to keep asking me. They know where that stuff is stored, and can get it themselves. Now I am able to get her out of the house to outpatient PT and I couldn't do that unless I had someone here to help me She can sleep in her bed at night and I know as she ha to get up in the middle of the night, there is someone right there to help her get up, take her to the bathroom, and help her get back to bed. Part of our issue is we have contracted for 24 a day coverage. I think in the past 10 days, I have probably covered all or part of the shifts myself. I have covered total shifts or part of a shift half those days. There's a lot of people not showing up. Every once in a while we miss somebody because we live way out in the country, but lately for some reason it seems like we're missing a lot. The quality of care itself is good. There have been a few people that we haven't been satisfied with their work. I have explained that to the agency and asked not to have them back. Some caregivers are really good as far as their attentiveness and learning quickly what she needs and where supplies are. We have been contracting for 24 hours and a lot of times we don't get 24 hours.

Provider Response

Anonymous_5509

The aides have a lot of experience. They are well trained and they do a very good job with her. Right now everything is running really well. Now we have two that are the same age, but before we just had people that were here for the money.

Provider Response

DOUGLAS J

They keep my father in the house a bit longer. The caregiver is familiar and the staff keeps us up to date.

Provider Response

LUCAS M

The caregiver we have right now really helps me not have to take care of everything all the time. The first caregiver that we had was not satisfying to our needs.

Provider Response

ELVESTA C

When the caregiver is here, I can go out and do errands without watching the client. I like the way they take care of patients. They do everything necessary for the client, like cleaning and bathing.

Provider Response

DORIS D

Having the aides here helps us out tremendously. They try to keep me informed if someone can't come in.

Provider Response

DENISE B

They made a connection with me and my mom. They were not here just to work. The caregivers were always willing to help. They cooked for her.

Provider Response

Wilton H_1

It has given me some freedom to not be with my mother 24/7. They can make my life easier by getting more people to help out. I like that they I found a couple girls that have been very good. It is a good company.

Provider Response

Anonymous_4565

My mother couldn't speak, so she couldn't complain when there were any issues with the caregivers. One caregiver that the company sent was excellent, others were average, and one was poor.

Provider Response

GERRY H

We're struggling with getting the billing part of it straight, with the direct pay. They stay in contact with me, on a fairly regular basis.

Provider Response

kbar

I needed coverage over the Christmas holidays. After more than an hour of my time on intake, the caregivers were no shows on the two days they were booked. How awful that needed care was not provided because employees CHOSE not to go to work that day.

Provider Response

CHRISTOPHER C_1

The constant daily care has been most helpful. They provide food. I like the constant care that I get. It is of high quality.

Provider Response

AUDREY K

I wish I could afford to have them more. They are very helpful. I feel very relaxed and I can trust them in our house and with my husband. They attend to to my husband and they are very polite.

Provider Response

ELANOR/RUSSELL G

They are pretty willing to do what I ask them to do but I have to ask a little too often. I can call if my person cannot come and they have other people.

Provider Response

Jeff a_4

The most helpful part is her being here to help and to be good company. Some of their personnel are not trained enough to do the work.

Provider Response

MARTHA S

They have been very responsive in the last 8 months I have been using them. They are reliable and there when I need them.

Provider Response

JANICE M

They have listened to her concerns and what she wanted. I like that they are great listeners. They are able to adjust times when needed and able to change help if needed.

Provider Response

GARY B

They kept coming in to make her feel comfortable. I never had any problems with them. I always had a number to call if I had any problems.

Provider Response

GERALD G

I'm receiving help from a young lady that's here four hours a day. She helps me get up in the morning and get some breakfast. She helps me with some exercises. I like the thoroughness and attention that they provided to the things I needed them to do here at home.

Provider Response

Darryl

We used Care Advantage for my mom. I wanted someone to be there to help her out. My mom has rheumatoid arthritis and when she has a flare up she can't move around. Their service was just for someone to help my mom with getting to the bathroom and taking a bath. The caregiver did an excellent job. My mom was pleased. The lady that they sent did a good job. They worked with us on that and they did a good job.

Provider Response

CARMEN T

The most helpful part is being able to have their services at both her home and now at her residential living. They let us know how she is doing on a day to day. Our only issue is in getting consistent coverage for the weekends.

Provider Response

Anonymous_2361

It keeps me from worrying about her and I know she is getting the care that is needed. They are very reliable.

Provider Response

JAN F_1

It gives me peace of mind knowing someone is there for him. They could be less expensive.

Provider Response

JAN F

I think because she has dementia, they should do more to make her quality of day better. I like that they're always able to staff us.

Provider Response

Anonymous_2984

Just having someone near if I needed help was very helpful for me. I do not think their personnel were consistent.

Provider Response

THOMAS F

It was necessary. My loved one was getting to be more than I could handle, and I needed the help. I don't like saying that, but it's true. I needed help, and so did my wife. It made a lot of difference. I'd tell others to be careful about who they are provided because there were several people before our caregiver that didn't work out.

Provider Response

Anonymous_2842

I could not begin to say all the things that they are able to help with. They help with anything and everything. I do not know that there is anything to not like about this agency!

Provider Response

RICHARD H_1

It is nice to have someone here to help out who is trustworthy. They are reliable.

Provider Response

JANET S

We love the aide that we have right now. They need more extensive training for all of the aides.

Provider Response

KEITH W

He and the aide love each other. It's touching to see them interact. They are very easy to call and discuss the problem right off the bat. You go from one of the managers to the nurse managers.

Provider Response

VIRGINIA T

They can improve by calling back to let us know they found somebody for her. They usually provide quick service when I need it.

Provider Response

JILL W

They have been really helpful because she lives alone, and I live a few miles away. I have to work as well. They have worked with us because my mother is getting older and crankier.

Provider Response

MILTON G

They have helped me the most by sending someone here that I like. I like the caregiver that I have.

Provider Response

Anonymous_2214

They help with household things. They have a really great staffer who is able to cover the cases with the right people for the right case.

Provider Response

KIMBERLY N

My husband and I are the sole caregivers of his mother. They really help us out when we can't be there. They are consistent.

Provider Response

MELVIN M

As a general rule for most of the people that they have had here, they provide good care. I like that, in general, they give good services.

Provider Response

EARNESTINE V

Just them being there and supporting her makes her life a little easier. I like her aide. She really takes her time.

Provider Response

NALDA T

The girl who was coming was very attentive and she did everything we asked. I would like to see them improve their communication if someone calls out or isn't able to come in. I would like to be contacted ahead of time if they can't come in.

Provider Response

DONALD R_1

The individual that we have coming over is very helpful. She always speaks in a positive way, and a nurse comes over once a month. I appreciate that they show up on time and keep me informed.

Provider Response

FRANCINE J

It's good because we communicate and get along pretty good. They help out a lot, and they do a lot for you.

Provider Response

TREELY W_1

The caregiver takes on new things, and I don't have to remind her to do things. They couldn't be better than the one we have now.

Provider Response

GINGER W_1

They pay attention to her. They give me a really good person to work for me.

Provider Response

BARBARA B_13

I would say they have done a lot to help me. They are dependable, I have no problem with them.

Provider Response

HOWARD M_1

All I need is some other help so I can do what I need to do. I like them and the way that they are nice. I don't have complaints about anything.

Provider Response

WOODROW G

They need to send the caregivers when they are supposed to. They need more staff. Sometimes they don't come.

Provider Response

DELORES W_1

I am able to get away from her for a few hours each day and that benefits us both. I have always been able to reach someone. Each person they have sent has met my mother's needs.

STEVE T_1

Because of them, I am able to go to work. I like the two caregivers that they send out. They treat her like family.

STANLEY & SUSAN C

They just do what I ask them to do. The people they sent me are quite capable of doing what I want them to do.

LORRAINE P

My caregiver was fine. She helped me with my anxiety and every-day activities. She helped by being here. She helped with baths. I would like them to be more attentive to a client's needs. They need to more caring instead of condescending.

Provider Response

RUSSELL C_1

He gets quite tired but the therapy works well and they work well with him. They could alter the times that they come in. He gets quite tired after they come twice a day.

Provider Response

ROGER C_1

When they come in, they give me a chance to go out and run a couple of errands. The issue I have is not the companies fault but is with the people that don't show up.

WILLARD J

They would try to help him get out of bed and clean him up. They were on time.

NANCY H

It was at a time when I really needed them. I have already recommended them to others.

Provider Response

DELEROS D

They do what I ask them to do and they are here when they need to be. They are dependable, and they do the job that we asked them to do.

Provider Response

MILDRED B

They help me with my personal needs, including bathing. I like the help that they give me. My caregivers are willing to do what I ask them to do.

Provider Response

MARIE D S

They can send me caregivers on a day I don't have one. They can check on the clients more often.

Provider Response

PATRICIA S_8

They helped me and worked with me. They do what I've asked them to do and the quality they've done it in is good. They are always polite and helpful.

Anonymous_1244

I think that the helpfulness depends on the individual. Some are alright and some are pretty good. Some of the caregivers need improvement. In the beginning is was a very good experience. They were energetic and motivated. It hasn't been good lately. They know what to do, and they need to do it.

Provider Response

GEORGE G_4

They do a fantastic job and do anything I ask them to do. They are always on time. They stay the full shift that they are assigned.

Provider Response

JULIANA T