Care Advantage - Colonial Heights

Offers Home Care

137 Reviews

3509 Boulevard

Colonial Heights

23834

Care Advantage - Colonial Heights

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4.4 137

KRISTIN S 2022-07-18 They were extremely empathetic to the situation and was able to manage the anxiety and hecticness of it all. I'd recommend them for their professionalism and punctuality. I am a past client of this provider

5 5 1

ANNIE M 2022-07-07 They could let us know if someone won't show up. They should tell you when someone can't make it, and if they can send a replacement. I am a current client of this provider

5 3 1

MINNIE B 2022-07-01 She has done the things on the list and I have no problems. The always return my calls. When someone says they are coming to visit they do. I am a current client of this provider

5 5 1

Anonymous_6126 2022-06-10 They helped him with ADLs. I like the dependability of the caregivers. I am a past client of this provider

5 4 1

SUSAN W_2 2022-05-09 The caregivers are dependable and get here on time. I like that Care Advantage is dependable. I am a current client of this provider

5 5 1

JOSEPH B_1 2022-04-12 They helped with things like bathing and dressing cleaning and washing the dishes. They could have been better at communicating with me. I am a past client of this provider

5 5 1

Anonymous_5883 2022-03-08 The agency has worked hard to find replacements. I like that they are easy to work with. I am a current client of this provider

5 4 1

ELANOR L 2022-03-01 Norma is a wonderful caregiver. She is able to pick up a biscuit at Hardee's in the morning to check up on my mom. They have given us one amazing caregiver and we have her on Tuesdays and Thursdays. When we try to get her for other days, they aren't available to give us her. I am a current client of this provider

5 4 1

MATTIE S 2022-02-04 They're extremely helpful but it's very expensive. It takes a toll. I like the caregivers the most. She's amazing. I am a current client of this provider

5 5 1

DELORIS H 2022-02-01 The provider has heled her the most by giving assistance and time with her when I am not available. I would like Care Advantage to not to have too many providers coming in. I am a current client of this provider

5 4 1

Anonymous_5001 2022-01-13 My sister definitely needs the help. It's a weird situation. The care that she mostly needs is personal care. I don't really expect the aides to do any kind of housekeeping. For example, if I have to go somewhere, and I need them to fold clothes or have the bathroom restocked with towels, part of that is therapy for her because she is responsible for folding hand towels. For things like that, that is also for her because of the OT aspect of it. They are not responsible for much other than taking care of her, keeping her comfortable, safe, and as happy she can be happy. I think everybody that comes here provides great care. A couple of people sigh a little bit when they have to get her up for the 3rd time in the last hour, but I do that myself. Most of them are very attentive and very in tune to where supplies are. They don't have to keep asking me. They know where that stuff is stored, and can get it themselves. Now I am able to get her out of the house to outpatient PT and I couldn't do that unless I had someone here to help me She can sleep in her bed at night and I know as she ha to get up in the middle of the night, there is someone right there to help her get up, take her to the bathroom, and help her get back to bed. Part of our issue is we have contracted for 24 a day coverage. I think in the past 10 days, I have probably covered all or part of the shifts myself. I have covered total shifts or part of a shift half those days. There's a lot of people not showing up. Every once in a while we miss somebody because we live way out in the country, but lately for some reason it seems like we're missing a lot. The quality of care itself is good. There have been a few people that we haven't been satisfied with their work. I have explained that to the agency and asked not to have them back. Some caregivers are really good as far as their attentiveness and learning quickly what she needs and where supplies are. We have been contracting for 24 hours and a lot of times we don't get 24 hours. I am a current client of this provider

5 4 1

Anonymous_5610 2022-01-13 It makes it a lot easier and alleviates me for their continuous help. They give the good service. I am a current client of this provider

5 5 1

Anonymous_5509 2021-12-01 The aides have a lot of experience. They are well trained and they do a very good job with her. Right now everything is running really well. Now we have two that are the same age, but before we just had people that were here for the money. I am a current client of this provider

5 4 1

DOUGLAS J 2021-10-07 They keep my father in the house a bit longer. The caregiver is familiar and the staff keeps us up to date. I am a current client of this provider

5 5 1

LUCAS M 2021-10-01 The caregiver we have right now really helps me not have to take care of everything all the time. The first caregiver that we had was not satisfying to our needs. I am a current client of this provider

5 4 1

ELVESTA C 2021-06-15 When the caregiver is here, I can go out and do errands without watching the client. I like the way they take care of patients. They do everything necessary for the client, like cleaning and bathing. I am a current client of this provider

5 5 1

DORIS D 2021-06-08 Having the aides here helps us out tremendously. They try to keep me informed if someone can't come in. I am a current client of this provider

5 5 1

DENISE B 2021-04-05 They made a connection with me and my mom. They were not here just to work. The caregivers were always willing to help. They cooked for her. I am a past client of this provider

5 5 1

Wilton H_1 2021-03-02 It has given me some freedom to not be with my mother 24/7. They can make my life easier by getting more people to help out. I like that they I found a couple girls that have been very good. It is a good company. I am a current client of this provider

5 4 1

Anonymous_4565 2021-02-03 My mother couldn't speak, so she couldn't complain when there were any issues with the caregivers. One caregiver that the company sent was excellent, others were average, and one was poor. I am a current client of this provider

5 4 1

GERRY H 2021-01-06 We're struggling with getting the billing part of it straight, with the direct pay. They stay in contact with me, on a fairly regular basis. I am a current client of this provider

5 4 1

kbar 2020-12-27 I needed coverage over the Christmas holidays. After more than an hour of my time on intake, the caregivers were no shows on the two days they were booked. How awful that needed care was not provided because employees CHOSE not to go to work that day. I am a current client of this provider

5 1 1

CHRISTOPHER C_1 2020-12-07 The constant daily care has been most helpful. They provide food. I like the constant care that I get. It is of high quality. I am a current client of this provider

5 5 1

AUDREY K 2020-10-06 I wish I could afford to have them more. They are very helpful. I feel very relaxed and I can trust them in our house and with my husband. They attend to to my husband and they are very polite. I am a current client of this provider

5 5 1

ELANOR/RUSSELL G 2020-09-09 They are pretty willing to do what I ask them to do but I have to ask a little too often. I can call if my person cannot come and they have other people. I am a current client of this provider

5 4 1

Jeff a_4 2020-07-20 The most helpful part is her being here to help and to be good company. Some of their personnel are not trained enough to do the work. I am a current client of this provider

5 4 1

MARTHA S 2020-07-08 They have been very responsive in the last 8 months I have been using them. They are reliable and there when I need them. I am a current client of this provider

5 5 1

JANICE M 2020-05-20 They have listened to her concerns and what she wanted. I like that they are great listeners. They are able to adjust times when needed and able to change help if needed. I am a current client of this provider

5 5 1

GARY B 2020-05-08 They kept coming in to make her feel comfortable. I never had any problems with them. I always had a number to call if I had any problems. I am a past client of this provider

5 5 1

GERALD G 2020-04-17 I'm receiving help from a young lady that's here four hours a day. She helps me get up in the morning and get some breakfast. She helps me with some exercises. I like the thoroughness and attention that they provided to the things I needed them to do here at home. I am a current client of this provider

5 5 1

Darryl 2020-04-13 We used Care Advantage for my mom. I wanted someone to be there to help her out. My mom has rheumatoid arthritis and when she has a flare up she can't move around. Their service was just for someone to help my mom with getting to the bathroom and taking a bath. The caregiver did an excellent job. My mom was pleased. The lady that they sent did a good job. They worked with us on that and they did a good job. I am a past client of this provider

5 5 1

CARMEN T 2020-04-07 The most helpful part is being able to have their services at both her home and now at her residential living. They let us know how she is doing on a day to day. Our only issue is in getting consistent coverage for the weekends. I am a current client of this provider

5 4 1

Anonymous_2361 2020-03-17 It keeps me from worrying about her and I know she is getting the care that is needed. They are very reliable. I am a current client of this provider

5 5 1

JAN F_1 2020-02-06 It gives me peace of mind knowing someone is there for him. They could be less expensive. I am a current client of this provider

5 4 1

JAN F 2020-01-22 I think because she has dementia, they should do more to make her quality of day better. I like that they're always able to staff us. I am a current client of this provider

5 4 1

Anonymous_2984 2019-12-13 Just having someone near if I needed help was very helpful for me. I do not think their personnel were consistent. I am a past client of this provider

5 4 1

THOMAS F 2019-12-05 It was necessary. My loved one was getting to be more than I could handle, and I needed the help. I don't like saying that, but it's true. I needed help, and so did my wife. It made a lot of difference. I'd tell others to be careful about who they are provided because there were several people before our caregiver that didn't work out. I am a past client of this provider

5 4 1

Anonymous_2842 2019-11-18 I could not begin to say all the things that they are able to help with. They help with anything and everything. I do not know that there is anything to not like about this agency! I am a current client of this provider

5 5 1

RICHARD H_1 2019-11-15 It is nice to have someone here to help out who is trustworthy. They are reliable. I am a current client of this provider

5 5 1

JANET S 2019-11-11 We love the aide that we have right now. They need more extensive training for all of the aides. I am a current client of this provider

5 5 1

KEITH W 2019-10-25 He and the aide love each other. It's touching to see them interact. They are very easy to call and discuss the problem right off the bat. You go from one of the managers to the nurse managers. I am a current client of this provider

5 5 1

VIRGINIA T 2019-10-04 They can improve by calling back to let us know they found somebody for her. They usually provide quick service when I need it. I am a current client of this provider

5 4 1

JILL W 2019-10-04 They have been really helpful because she lives alone, and I live a few miles away. I have to work as well. They have worked with us because my mother is getting older and crankier. I am a current client of this provider

5 5 1

MILTON G 2019-08-16 They have helped me the most by sending someone here that I like. I like the caregiver that I have. I am a current client of this provider

5 5 1

Anonymous_2214 2019-07-29 They help with household things. They have a really great staffer who is able to cover the cases with the right people for the right case. I am a current client of this provider

5 5 1

KIMBERLY N 2019-07-29 My husband and I are the sole caregivers of his mother. They really help us out when we can't be there. They are consistent. I am a current client of this provider

5 5 1

MELVIN M 2019-07-16 As a general rule for most of the people that they have had here, they provide good care. I like that, in general, they give good services. I am a current client of this provider

5 5 1

EARNESTINE V 2019-06-19 Just them being there and supporting her makes her life a little easier. I like her aide. She really takes her time. I am a current client of this provider

5 5 1

NALDA T 2019-06-18 The girl who was coming was very attentive and she did everything we asked. I would like to see them improve their communication if someone calls out or isn't able to come in. I would like to be contacted ahead of time if they can't come in. I am a current client of this provider

5 4 1

DONALD R_1 2019-06-18 The individual that we have coming over is very helpful. She always speaks in a positive way, and a nurse comes over once a month. I appreciate that they show up on time and keep me informed. I am a current client of this provider

5 5 1

FRANCINE J 2019-05-30 It's good because we communicate and get along pretty good. They help out a lot, and they do a lot for you. I am a current client of this provider

5 5 1

TREELY W_1 2019-05-17 The caregiver takes on new things, and I don't have to remind her to do things. They couldn't be better than the one we have now. I am a current client of this provider

5 4 1

GINGER W_1 2019-04-23 They pay attention to her. They give me a really good person to work for me. I am a current client of this provider

5 5 1

BARBARA B_13 2019-04-12 I would say they have done a lot to help me. They are dependable, I have no problem with them. I am a current client of this provider

5 5 1

HOWARD M_1 2019-03-25 All I need is some other help so I can do what I need to do. I like them and the way that they are nice. I don't have complaints about anything. I am a current client of this provider

5 5 1

WOODROW G 2019-03-22 They need to send the caregivers when they are supposed to. They need more staff. Sometimes they don't come. I am a current client of this provider

5 4 1

DELORES W_1 2019-03-20 I am able to get away from her for a few hours each day and that benefits us both. I have always been able to reach someone. Each person they have sent has met my mother's needs. I am a current client of this provider

5 5 1

STEVE T_1 2019-03-13 Because of them, I am able to go to work. I like the two caregivers that they send out. They treat her like family. I am a current client of this provider

5 5 1

STANLEY & SUSAN C 2019-03-13 They just do what I ask them to do. The people they sent me are quite capable of doing what I want them to do. I am a current client of this provider

5 5 1

LORRAINE P 2019-03-13 My caregiver was fine. She helped me with my anxiety and every-day activities. She helped by being here. She helped with baths. I would like them to be more attentive to a client's needs. They need to more caring instead of condescending. I am a past client of this provider

5 3 1

RUSSELL C_1 2019-03-12 He gets quite tired but the therapy works well and they work well with him. They could alter the times that they come in. He gets quite tired after they come twice a day. I am a current client of this provider

5 5 1

ROGER C_1 2019-02-28 When they come in, they give me a chance to go out and run a couple of errands. The issue I have is not the companies fault but is with the people that don't show up. I am a current client of this provider

5 4 1

WILLARD J 2019-02-27 They would try to help him get out of bed and clean him up. They were on time. I am a current client of this provider

5 5 1

NANCY H 2019-02-25 It was at a time when I really needed them. I have already recommended them to others. I am a past client of this provider

5 5 1

DELEROS D 2019-02-22 They do what I ask them to do and they are here when they need to be. They are dependable, and they do the job that we asked them to do. I am a current client of this provider

5 5 1

MILDRED B 2019-02-13 They help me with my personal needs, including bathing. I like the help that they give me. My caregivers are willing to do what I ask them to do. I am a current client of this provider

5 4 1

MARIE D S 2019-02-12 They can send me caregivers on a day I don't have one. They can check on the clients more often. I am a current client of this provider

5 3 1

PATRICIA S_8 2019-01-29 They helped me and worked with me. They do what I've asked them to do and the quality they've done it in is good. They are always polite and helpful. I am a current client of this provider

5 5 1

Anonymous_1244 2019-01-25 I think that the helpfulness depends on the individual. Some are alright and some are pretty good. Some of the caregivers need improvement. In the beginning is was a very good experience. They were energetic and motivated. It hasn't been good lately. They know what to do, and they need to do it. I am a current client of this provider

5 4 1

GEORGE G_4 2019-01-21 They do a fantastic job and do anything I ask them to do. They are always on time. They stay the full shift that they are assigned. I am a current client of this provider

5 5 1

JULIANA T 2019-01-07 They are very attentive and the aide walks in and starts working. I am very comfortable with them and with my aide. She understands me and if my aide cannot come I do not want someone else. She is never late. I am a current client of this provider

5 5 1

JAMES A_1 2018-12-20 He is doing a lot better. I like that they are caring towards us. I am a current client of this provider

5 5 1

JOYCE L_11 2018-12-18 They mainly are here when I really need them. When I call to say I don't need a caregiver, they need to call the caregiver right away and let them know because they don't always do that. I am a current client of this provider

5 4 1

Anonymous_1010 2018-12-15 It's good because I have to have help to get up in the morning and get to bed at night. It's good if you can get a person who really cares. I am a current client of this provider

5 4 1

EDDIE H 2018-12-07 My husband has dementia and I've tried to deal with it on my own, but I couldn't, so I got some help. So far, the girls are great young ladies to work with and I have no problems with anybody. I am a current client of this provider

5 5 1

HARRY C_1 2018-12-07 I have problems standing, so a lot of the things that require standing, like cooking or cleaning, is where she is helping me most. I seem to only have a legal problem for them not to be able to provide all services I expected, with the liability problems. I want someone who can go on shopping runs and to the post office. I am a current client of this provider

5 5 1

KUN-SUK S 2018-11-30 My mom doesn't want them there, but they are a great help to me while I'm at work. The people get back with me, and they have good communication. I am a current client of this provider

5 5 1

Doris P_2 2018-11-30 They're really helping me because I don't have to take care of my husband completely now. They send me a good aide. They're an angel. I am a current client of this provider

5 5 1

DOROTHY G. W 2018-11-30 They did what they were supposed to do. The problem was not with them, it was just that I had to pay out of pocket. I am a past client of this provider

5 4 1

JIMMIE S 2018-11-19 They have not been beneficial because I have not been notified that they were sending somebody new today. They're not consistent with their staffing. I am a current client of this provider

5 3 1

EDWIN C 2018-11-19 I have a bad hip, and I was unable to lift. They were invaluable to me. We had one caregiver, Ashley, that was exceptional. My husband really liked her. I am a past client of this provider

5 5 1

FANNIE G 2018-11-19 The caretaker was late several times, and several times the caregiver would just not show up. Their employees were not dependable, and when we got a dependable person, the office staff couldn't find us another person to replace her. I am a past client of this provider

5 1 1

JIMMIE S_1 2018-11-12 They could show up to work and have someone here. They could improve the quality of staff and improve having people to place in the home. I am a current client of this provider

5 4 1

TAYLOR T 2018-11-12 They have been very helpful with things that I can't really do on my own. They make sure that I have everything that I need. They could do the things that I ask fully without me having to ask them. I like that they always try to send someone out the same day when the normal aide can't come. I am a current client of this provider

5 4 1

MARINDA B 2018-11-12 We are not able to have them come more often, I just like the aide that we have. They always check to make sure everything is okay. I am a current client of this provider

5 4 1

DONALD R_2 2018-10-30 Right now I use them once a month to clean the house. One time, I made an appointment for something, and they neglected that. I am a current client of this provider

5 4 1

GINNY T 2018-10-23 When I go to work, I don't have to worry about my mother experiencing a tragedy. They have been great. I like the people that come. They always let me know if they will be late. I am a current client of this provider

5 5 1

HANNAH S 2018-10-23 They were very fast and nice with me. From my experience, they were pretty quick and I didn't have any issues. I only had some confusion about billing, and they took care of that. I am a past client of this provider

5 5 1

WILLIAM G_3 2018-10-23 They need to provide more consistent staffing. Since we have been with them, we have gotten a different aide just about every day. There has been no consistency in staffing. I am a current client of this provider

5 4 1

Anonymous_300 2018-10-12 The services allow me to work one day a week and run errands the other days. The person that takes care of my loved one regularly is very considerate, shows up on time, and is dependable. I am a current client of this provider

5 5 1

LEE EDWARD S 2018-09-17 They did what I needed to get done. My caregiver was proficient at what needed to be done. The individual I had was pretty consistent. I am a past client of this provider

5 5 1

YVONNE H 2018-08-31 They help with grooming and her personal care. They are flexible and provide care when we need it. I am a current client of this provider

5 5 1

VERLENA A 2018-08-16 They need professional caregivers who know what they are doing. The caregivers need to be trained on how to take care of the elderly who are bed bound. They should know how to bathe a person and talk to them. They need to learn how to change bed linens. They have totally unqualified people. They didn't know how to handle my loved one who couldn't get out of bed. I wrenched my back and was out for 6 weeks and they sent the same person back twice. I am a past client of this provider

5 1 1

VIOLA H 2018-08-16 She is well taken care of and I don't worry when I leave the house. My caregivers are fantastic and I am very pleased with them. They are good young ladies. Sometimes the office could be better at scheduling things properly. I am a current client of this provider

5 5 1

MOYRA O 2018-07-19 They could send someone who is qualified to wash my loved one. They could give me a permanent person. We had three different people in one day and didn't even know two of them. I am a current client of this provider

5 2 1

ELIZABETH C_11 2018-07-19 I feel much better knowing someone is here with me. They could provide a little more help in certain areas of care. I am a current client of this provider

5 4 1

MEHRAN N 2018-07-17 I have some issues with them sending so many new people, that makes it different. They change every person every one or two days. Most of the employees are responsible, courteous, and considerate. Some are not up to par but that's how it goes. I am a current client of this provider

5 4 1

ZOILA C 2018-07-13 She helps me by making sure I take my medicine and that I eat. She talks to me. The person that comes is very nice and keeps me company. I am a current client of this provider

5 5 1

WILLIAM M 2018-07-13 I have to do everything for him, so they help me out a lot. I always get what I ask for. They send an aide when I ask for one. I like the way they handle things. I am a current client of this provider

5 5 1

JAMES A 2018-06-28 Having someone around saves me from falling and I get to take Care Advantage van to a wounded. I would tell a friend that I have no complaints about the service. I have trouble falling and I was going up the stairs once and my caregiver put her hand up and caught me. I am a current client of this provider

5 5 1

Anonymous 2018-06-26 The most helpful thing was them just being there to help us. Everyone was very personable. I am a past client of this provider

5 5 1

JAMES C. W 2018-06-20 He is getting better personal care. I think they should keep me more informed about who is coming over. My problems are more with the scheduling that with anything else. I am a current client of this provider

5 4 1

JANE B 2018-06-14 They don't accommodate short notice changes that I have in the schedule. I needed someone yesterday and they never had anyone who take me to the doctor. I had to change my doctor's appointment to different time. They don't accommodate short notice changes. I am a current client of this provider

5 4 1

MARY B_8 2018-06-14 They do not effect my life, but they help my father by helping with general mobility issues. They are dependable and most of the caregivers are respectful and do their job. I am a current client of this provider

5 4 1

PEARLINE M 2018-06-13 I'm totally blind and I need someone to lead me. They provide the help that I need. They understand when I speak to them. I am a current client of this provider

5 5 1

CHRISTOPHER K 2018-05-24 I have appreciated everything the caregivers have done for us because I don't have to worry about who will be watching my husband on a daily basis. All of the caregivers have been very attentive to his needs and are willing to be flexible with time. I am a current client of this provider

5 5 1

WILL W 2018-05-22 They help me with my exercises. The caregivers make sure everything is up to date. I like the way that they do my exercises with me. I am a current client of this provider

5 5 1

WAYNE & EMILY T 2018-05-16 I am in a wheel chair and my wife is 75 years old and the person who comes in does everything for us. I think that they need to train their people more, when our caregiver gets sick we do not want anyone else because then we have to train them. I am a current client of this provider

5 4 1

HELEN P_3 2018-04-18 I would like for the care to be earlier in the day. I don't think I need as many hours, but everyone needs different things. They need to do everything that I like them to do. I am a current client of this provider

5 4 1

ELSIE L 2018-04-18 The caregiver thought that my loved one had fallen, but the cell phone went out. The caregiver called the police to see if they can make sure if he had fallen. The caregiver called me when I was at the hospital. I like that they took initiative in investigating more with my loved one. The caregiver is good with helping out. I am a current client of this provider

5 5 1

LINDA "DIANE" J 2018-04-18 They are good, and I like them. They have showed me different things and taught me some stuff that I didn't know. They help wash my clothes and do some light housekeeping. I am a current client of this provider

5 5 1

CAROLYN J 2018-03-16 They're very reliable. I can call them at any unexpected time. They accommodate for what my needs are. It makes me feel very secure. I am a current client of this provider

5 5 1

ANNIE H_3 2018-03-14 The only negative thing is the changing of who comes. I get used to them and then they send another person. The ladies that come are very friendly and wife is happy with them. One of them does her hair. I'm the primary care taker so it give me a break twice a week, which has been great for me. I am a current client of this provider

5 4 1

JUNE T 2018-03-13 I am on a level 1, and I do most things for myself, but my caregiver mostly grocery shops for me. My caregiver is a very nice lady and easy to get a long with. If she can't show, I will get a call, and they will let me know. There is no problem with the office. I am a current client of this provider

5 5 1

DOROTHY P 2018-03-12 The caregiver is very faithful and very attentive to my mother. The caregiver is very helpful and we have been pleased. The caregiver helps my mom with physical needs like foot washing and keeping her oxygen concentrate clean. They cook meals and check her sugar. I am a current client of this provider

5 5 1

Anonymous 2017-12-18 Care Advantage needs to have better trained caregivers. The caregiver that showed up was not experienced. Care Advantage helped free up my time, because the caregivers would sit with my loved one. I am a past client of this provider

5 4 1

ALICE P 2017-12-13 Care Advantage was very prompt in showing up and is very polite. Care Advantage was awesome and a great help. There were a few problems, but it was great. It freed up my time a little bit. I am a past client of this provider

5 5 1

MARY B_49 2017-12-13 Care Advantage has really caring people; they were concerned about my mom. Care Advantage helped us and made our lives better by simply caring for my mother and I. I am a past client of this provider

5 5 1

ADAM Y 2017-11-16 I felt that they were very thorough and in making a good assessment for the needs of the client. It isn't anything that they do or do not do. It's just that the client resists services at times. I am a current client of this provider

5 4 1

KAREN V_7 2017-11-14 I would tell a friend that Care Advantage is very punctual, they call when they say they will, and they follow through with me. Care Advantage has made life easier by being willing to help me out with my lymphadema pump. I am a current client of this provider

5 5 1

GERALD M S 2017-11-14 I would tell a friend that Care Advantage sends caregivers who arrive on time and they take care of me. Care Advantage makes life easier by being here when I need them and to bring me what I need. I am a current client of this provider

5 4 1

ALBERT J 2017-11-13 Care Advantage could improve by paying the caregivers more so they'll do what they're supposed to do. The caregivers tell us they aren't paying much. Care Advantage could have made things easier for my loved one by having the same caregiver come here. I am a past client of this provider

5 3 1

VERA A_2 2017-10-25 Care Advantage gives prompt service. Care Advantage's services are provided through their caregivers, and sometimes their caregivers are not available. They need to staff more caregivers. I am a current client of this provider

5 4 1

KAYE B 2017-10-18 Care Advantage has very compassionate nurse-aides, and they know what the job expectations are. My mother gets care five days a week, and this allows her to be independent and still have the help she needs. She has bonded with her caregiver it helps my mother want to get better. I am a current client of this provider

5 5 1

DONNA M_9 2017-10-17 Care Advantage actually showed up and they are very nice. The caregivers are considerate of me and very professional. The first two caregivers were something I desperately needed. They stayed at night time for me, and one would come back for the day which was very commendable. I am a past client of this provider

5 5 1

EDORA P_1 2017-10-16 I would recommend Care Advantage because the caregivers they send are pretty good, but they always send me different ones. I like that they always send me caregivers on the weekends. However, some of them will do nothing until I tell them what to do. And some of them are on their cell phones or watch my television. Care Advantage makes life easier by coming in and doing things that are too hard for me to do. I am a current client of this provider

5 4 1

DOLLIE E 2017-09-28 I would recommend Care Advantage because my mom and sister have been pleased with the service. For the short time that my mom's been receiving care, it's helped her some. The caregiver does light housekeeping and has gone to the store for her and that's been a big help. I am a current client of this provider

5 4 1

CONNIE B_1 2017-09-15 If a friend had a serious case which required a lot of retention, it stands to have a little bit more attention than what Care Advantage can provide. I'm able to do a lot for myself, but if it were a case with a caregiver that I've had before, I don't know if they could do everything they would need. I don't have a caregiver every day of the week. I once had a caregiver who just slept through her shift on my recliner. If my caregiver is going to be sitting there snoring, I don't want to go and wake her up because I don't think she will do a good job anyways. I am a current client of this provider

5 4 1

JEAN B 2017-08-25 Care Advantage has great caregivers. The services have made my mother's life easier by getting her back and forth to the doctor and getting food. She is alive because of Care Advantage. I am a current client of this provider

5 5 1

KASEY C 2017-08-15 I would call Care Advantage a month and a half in advance to ensure that a caregiver would be available for my daughter, and one time they said that they forgot. I had the name and date of who I spoke with too. I never had a consistent caregiver, and my daughter's care is very specialized, so I would have to take off of work to train these people. It came to the point where I could just work from home and save money. I was having to stay at home and wait for the caregiver and train them. I didn't feel that they could perform simple tasks of transferring my daughter to her wheelchair. I was not impressed with the skill level of the caregivers that were sent to us. I am a past client of this provider

5 2 1

PHILLIP P 2017-07-28 I wouldn't recommend Care Advantage because their caregivers did not seem to know what they were here to do. Care Advantage could have had a positive impact if they had the right attitude about what they were supposed to be doing here. I am a past client of this provider

5 1 1

LEE H 2017-07-27 Care Advantage is dependable, and they are here when they say they'll be. Care Advantage's employees help me with my bath and they fix my breakfast. I am a current client of this provider

5 4 1

Anonymous_526 2017-07-27 Care Advantage's employees in the office do not return my phone calls. My caregivers have made my life easier by being really sweet. They are taking are of me and doing their job. I am a current client of this provider

5 3 1

CHRISTINA D_2 2017-07-26 Care Advantage was dependable and professional. The security of knowing that my mother was being taken care of when I wasn't home was the most helpful part of her services for me. I am a past client of this provider

5 5 1

MICHAEL W_3 2017-07-17 When called for in advance, Care Advantage doesn't seem to always come through. I don't hear from them until the last minute. Care Advantage could make life easier for me by having better communication. I am a current client of this provider

5 4 1

Georgia Glass 2013-12-10 When I was in need of care for my son, I called Care Advantage. They did an excellent job providing care for him. Their staff was friendly and professional. It was nice having peace of mind knowing that he was so well taken care of. I would highly recommend Care Advantage to anyone who was in need of personal care or skilled care assistance for their loved one. I am a past client of this provider

5 5 1

Eileen6 2013-02-28 We've been using Care Advantage since December. It is a Medicaid approved healthcare provider. We interviewed some of the caregivers and chose one. My grandmother is 96 years old. It's the same caregiver that would come in all the time, and she's really good. I am a friend or relative of a resident

5 5 1

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Reviews of Care Advantage - Colonial Heights

137 Reviews Write a review

Home Care Reviews for Care Advantage - Colonial Heights

July 18, 2022

By KRISTIN S

I am a past client of this provider

They were extremely empathetic to the situation and was able to manage the anxiety and hecticness of it all. I'd recommend them for their professionalism and punctuality.

Provider Response

Thank you for your kind review, Kristin, we are honored that you chose us for the care. Our office and caregiving teams do their best to ensure the process and care is smooth to reduce any stress on the family and loved ones.

July 07, 2022

By ANNIE M

I am a current client of this provider

They could let us know if someone won't show up. They should tell you when someone can't make it, and if they can send a replacement.

Provider Response

Annie, we are sorry to hear that you did not have a stellar experience with our caregivers. We understand that reliable care is important and knowing when a caregiver is coming to provide assistance is also important. Our office team does their best to fill shifts and let clients know ahead of time, so we will look into this concern. If you would like to tell us more about your experience, please reach out to us.

July 01, 2022

By MINNIE B

I am a current client of this provider

She has done the things on the list and I have no problems. The always return my calls. When someone says they are coming to visit they do.

Provider Response

We are happy to hear that you were satisfied with the provided care, Minnie. Our caregivers and office teams work together to ensure that you are receiving top-notch care in your home. Thank you for leaving this review.

June 10, 2022

By Anonymous_6126

I am a past client of this provider

They helped him with ADLs. I like the dependability of the caregivers.

Provider Response

We are happy to hear that you were satisfied with the dependable caregivers and that they helped your loved one with their activities of daily living. Thank you for leaving a review and please let us know what we can do to earn that fifth star!

May 09, 2022

By SUSAN W_2

I am a current client of this provider

The caregivers are dependable and get here on time. I like that Care Advantage is dependable.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

April 12, 2022

By JOSEPH B_1

I am a past client of this provider

They helped with things like bathing and dressing cleaning and washing the dishes. They could have been better at communicating with me.

Provider Response

Thank you for taking the time to leave this review, Joseph. We are happy to hear that the caregivers were helpful in assisting your daily activities. We are sorry that the communication was not up to par, we will communicate with the office teams to better understand what was going on.

March 08, 2022

By Anonymous_5883

I am a current client of this provider

The agency has worked hard to find replacements. I like that they are easy to work with.

Provider Response

Thank you for taking the time to leave this review, we always do our best to find caregivers that fit well. Please let us know how we can earn that fifth star!

March 01, 2022

By ELANOR L

I am a current client of this provider

Norma is a wonderful caregiver. She is able to pick up a biscuit at Hardee's in the morning to check up on my mom. They have given us one amazing caregiver and we have her on Tuesdays and Thursdays. When we try to get her for other days, they aren't available to give us her.

Provider Response

We are glad to hear that our caregivers are providing quality care for your mother. We understand that certain caregivers are preferred to provide care for your loved one, but depending on the caregiver's schedule and availability, we cannot guarantee they are able to fill in on other days. Thank you for taking the time to leave this review, Elanor.

February 04, 2022

By MATTIE S

I am a current client of this provider

They're extremely helpful but it's very expensive. It takes a toll. I like the caregivers the most. She's amazing.

Provider Response

Mattie, we are honored to be able to assist you and your family. Our caregivers are incredible at what they do, thank you for leaving this review.

February 01, 2022

By DELORIS H

I am a current client of this provider

The provider has heled her the most by giving assistance and time with her when I am not available. I would like Care Advantage to not to have too many providers coming in.

Provider Response

Thank you for taking the time to leave this review, Deloris. We are glad to hear that we are able to provide care for when you are not available! We are sorry that you were concerned with how many caregivers there were, could you tell us a little more about that in an email ?

January 13, 2022

By Anonymous_5001

I am a current client of this provider

My sister definitely needs the help. It's a weird situation. The care that she mostly needs is personal care. I don't really expect the aides to do any kind of housekeeping. For example, if I have to go somewhere, and I need them to fold clothes or have the bathroom restocked with towels, part of that is therapy for her because she is responsible for folding hand towels. For things like that, that is also for her because of the OT aspect of it. They are not responsible for much other than taking care of her, keeping her comfortable, safe, and as happy she can be happy. I think everybody that comes here provides great care. A couple of people sigh a little bit when they have to get her up for the 3rd time in the last hour, but I do that myself. Most of them are very attentive and very in tune to where supplies are. They don't have to keep asking me. They know where that stuff is stored, and can get it themselves. Now I am able to get her out of the house to outpatient PT and I couldn't do that unless I had someone here to help me She can sleep in her bed at night and I know as she ha to get up in the middle of the night, there is someone right there to help her get up, take her to the bathroom, and help her get back to bed. Part of our issue is we have contracted for 24 a day coverage. I think in the past 10 days, I have probably covered all or part of the shifts myself. I have covered total shifts or part of a shift half those days. There's a lot of people not showing up. Every once in a while we miss somebody because we live way out in the country, but lately for some reason it seems like we're missing a lot. The quality of care itself is good. There have been a few people that we haven't been satisfied with their work. I have explained that to the agency and asked not to have them back. Some caregivers are really good as far as their attentiveness and learning quickly what she needs and where supplies are. We have been contracting for 24 hours and a lot of times we don't get 24 hours.

Provider Response

Thank you for leaving this review! We are so glad that we are able to assist you and your family. We are sorry to hear that our scheduling was not stellar, we will communicate this issue with the office teams to resolve this matter.

January 13, 2022

By Anonymous_5610

I am a current client of this provider

It makes it a lot easier and alleviates me for their continuous help. They give the good service.

Provider Response

Thank you for leaving this incredible review. We are so honored to be able to provide service that alleviates you.

December 01, 2021

By Anonymous_5509

I am a current client of this provider

The aides have a lot of experience. They are well trained and they do a very good job with her. Right now everything is running really well. Now we have two that are the same age, but before we just had people that were here for the money.

Provider Response

We are so glad that you are satisfied with the current caregivers, we try to provide great matches. We are sorry to hear that you weren't satisfied with the previous caregivers. If you would like to let us know more about the situation, please email us.

October 07, 2021

By DOUGLAS J

I am a current client of this provider

They keep my father in the house a bit longer. The caregiver is familiar and the staff keeps us up to date.

Provider Response

We are glad that we are able to provide a caregiver that works well with you. Thank you for taking the time to leave this review, Douglas.

October 01, 2021

By LUCAS M

I am a current client of this provider

The caregiver we have right now really helps me not have to take care of everything all the time. The first caregiver that we had was not satisfying to our needs.

Provider Response

Lucas, we are so glad that you like your current caregiver. We try to match up caregivers to the right clients and we take the feedback very seriously so that we can continue to make this process as easy as possible for our clients. Thank you for taking time to leave us this great review!

June 15, 2021

By ELVESTA C

I am a current client of this provider

When the caregiver is here, I can go out and do errands without watching the client. I like the way they take care of patients. They do everything necessary for the client, like cleaning and bathing.

Provider Response

Elvesta, thank you for leaving this five-star review. We are so glad that we are able to provide care for your family and allow you to run errands.

June 08, 2021

By DORIS D

I am a current client of this provider

Having the aides here helps us out tremendously. They try to keep me informed if someone can't come in.

Provider Response

Doris, thank you for leaving this wonderful review. We are so glad that we are able to assist you!

April 05, 2021

By DENISE B

I am a past client of this provider

They made a connection with me and my mom. They were not here just to work. The caregivers were always willing to help. They cooked for her.

Provider Response

Thank you so much for the kind review. We are so honored to have been able to assist your family. We appreciate your time to leave us positive feedback!

March 02, 2021

By Wilton H_1

I am a current client of this provider

It has given me some freedom to not be with my mother 24/7. They can make my life easier by getting more people to help out. I like that they I found a couple girls that have been very good. It is a good company.

Provider Response

Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care. Please let us know what we can do to earn that fifth star!

February 03, 2021

By Anonymous_4565

I am a current client of this provider

My mother couldn't speak, so she couldn't complain when there were any issues with the caregivers. One caregiver that the company sent was excellent, others were average, and one was poor.

Provider Response

Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.

January 06, 2021

By GERRY H

I am a current client of this provider

We're struggling with getting the billing part of it straight, with the direct pay. They stay in contact with me, on a fairly regular basis.

Provider Response

We are so sorry to hear about your negative experience with the billing processes. Someone should have already reached out to address this issue, but if you still have questions or concerns, feel free to email.

December 27, 2020

By kbar

I am a current client of this provider

I needed coverage over the Christmas holidays. After more than an hour of my time on intake, the caregivers were no shows on the two days they were booked. How awful that needed care was not provided because employees CHOSE not to go to work that day.

Provider Response

We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.

December 07, 2020

By CHRISTOPHER C_1

I am a current client of this provider

The constant daily care has been most helpful. They provide food. I like the constant care that I get. It is of high quality.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

October 06, 2020

By AUDREY K

I am a current client of this provider

I wish I could afford to have them more. They are very helpful. I feel very relaxed and I can trust them in our house and with my husband. They attend to to my husband and they are very polite.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

September 09, 2020

By ELANOR/RUSSELL G

I am a current client of this provider

They are pretty willing to do what I ask them to do but I have to ask a little too often. I can call if my person cannot come and they have other people.

Provider Response

Eleanor, we are so sorry that we were not able to provide extraordinary service, and we hope in the future that we can earn the fifth star. Thank you for your review.

July 20, 2020

By Jeff a_4

I am a current client of this provider

The most helpful part is her being here to help and to be good company. Some of their personnel are not trained enough to do the work.

Provider Response

Thank you for taking the time to provide this valuable and positive feedback. We appreciate the opportunity to serve you, and look forward to our continued relationship.

July 08, 2020

By MARTHA S

I am a current client of this provider

They have been very responsive in the last 8 months I have been using them. They are reliable and there when I need them.

Provider Response

Thank you so much for taking the time to leave this great review, Martha. We are so glad that we can help you and your family!

May 20, 2020

By JANICE M

I am a current client of this provider

They have listened to her concerns and what she wanted. I like that they are great listeners. They are able to adjust times when needed and able to change help if needed.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

May 08, 2020

By GARY B

I am a past client of this provider

They kept coming in to make her feel comfortable. I never had any problems with them. I always had a number to call if I had any problems.

Provider Response

Gary, we are so happy to hear that you were satisfied with our caregiving team. We are so honored to be able to assist your loved one to make her feel comfortable. Thank you for leaving this wonderful review.

April 17, 2020

By GERALD G

I am a current client of this provider

I'm receiving help from a young lady that's here four hours a day. She helps me get up in the morning and get some breakfast. She helps me with some exercises. I like the thoroughness and attention that they provided to the things I needed them to do here at home.

Provider Response

Gerald, thank you for leaving this positive review. We are so glad that we are able to provide a caregiver that is able to work with you in you daily life.

April 13, 2020

By Darryl

I am a past client of this provider

We used Care Advantage for my mom. I wanted someone to be there to help her out. My mom has rheumatoid arthritis and when she has a flare up she can't move around. Their service was just for someone to help my mom with getting to the bathroom and taking a bath. The caregiver did an excellent job. My mom was pleased. The lady that they sent did a good job. They worked with us on that and they did a good job.

Provider Response

Thank you so much for taking the time to rate us 5 stars Darryl! We are honored to be able to help take care of your Mom and we look forward to continually providing superior customer service. We always look to work with clients and their loved ones and tailor our services to meet your needs.

April 07, 2020

By CARMEN T

I am a current client of this provider

The most helpful part is being able to have their services at both her home and now at her residential living. They let us know how she is doing on a day to day. Our only issue is in getting consistent coverage for the weekends.

Provider Response

Thank you for leaving this feedback, Carmen. We are honored to be able to assist you and your loved ones at home and now at a residential living facility. We will communicate the weekend-shift issue with our office teams to see if we can figure out a solution.

March 17, 2020

By Anonymous_2361

I am a current client of this provider

It keeps me from worrying about her and I know she is getting the care that is needed. They are very reliable.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family and are thrilled to hear that we helped relieve some of the worry for you. We appreciate your time to leave us positive feedback!

February 06, 2020

By JAN F_1

I am a current client of this provider

It gives me peace of mind knowing someone is there for him. They could be less expensive.

Provider Response

Thank you so much for taking the time to review our care services, we are thrilled to read that the support and care our caregivers provide allow you to have some peace of mind. We sincerely appreciate your feedback.

January 22, 2020

By JAN F

I am a current client of this provider

I think because she has dementia, they should do more to make her quality of day better. I like that they're always able to staff us.

Provider Response

Thank you for leaving this review, Jan. We are happy to hear that we are always able to provide a caregiver for you, and we will work with our office teams to ensure our caregivers are given the knowledge to provide for all clients in the necessary capacity.

December 13, 2019

By Anonymous_2984

I am a past client of this provider

Just having someone near if I needed help was very helpful for me. I do not think their personnel were consistent.

Provider Response

We are sorry to hear that we were not able to provide stellar care. Thank you for letting us know and we will look into how we can improve.

December 05, 2019

By THOMAS F

I am a past client of this provider

It was necessary. My loved one was getting to be more than I could handle, and I needed the help. I don't like saying that, but it's true. I needed help, and so did my wife. It made a lot of difference. I'd tell others to be careful about who they are provided because there were several people before our caregiver that didn't work out.

Provider Response

Thomas, thank you for taking the time to leave this review. We are more than happy to have been able to assist you and your loved one with your daily needs. We are sorry to hear that some of our caregivers were not a good match.

November 18, 2019

By Anonymous_2842

I am a current client of this provider

I could not begin to say all the things that they are able to help with. They help with anything and everything. I do not know that there is anything to not like about this agency!

Provider Response

Thank you for the very kind review. We are so glad that our caregivers were able to provide incredible care for you and your loved ones.

November 15, 2019

By RICHARD H_1

I am a current client of this provider

It is nice to have someone here to help out who is trustworthy. They are reliable.

Provider Response

Thank you so much for your review. We hope to continue to always deliver exceptional care and service.

November 11, 2019

By JANET S

I am a current client of this provider

We love the aide that we have right now. They need more extensive training for all of the aides.

Provider Response

Janet, thank you for leaving this review. We are glad that we were able to provide a caregiver that worked for you. We are sorry to hear that not all of the caregivers were able to correctly care for your needs.

October 25, 2019

By KEITH W

I am a current client of this provider

He and the aide love each other. It's touching to see them interact. They are very easy to call and discuss the problem right off the bat. You go from one of the managers to the nurse managers.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

October 04, 2019

By VIRGINIA T

I am a current client of this provider

They can improve by calling back to let us know they found somebody for her. They usually provide quick service when I need it.

Provider Response

Thank you for leaving us this very valuable information. We will speak with our office teams about their communication. We want to be able to help you and your family in the best way we can. Thank you for your review.

October 04, 2019

By JILL W

I am a current client of this provider

They have been really helpful because she lives alone, and I live a few miles away. I have to work as well. They have worked with us because my mother is getting older and crankier.

Provider Response

Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care.

August 16, 2019

By MILTON G

I am a current client of this provider

They have helped me the most by sending someone here that I like. I like the caregiver that I have.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

July 29, 2019

By Anonymous_2214

I am a current client of this provider

They help with household things. They have a really great staffer who is able to cover the cases with the right people for the right case.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

July 29, 2019

By KIMBERLY N

I am a current client of this provider

My husband and I are the sole caregivers of his mother. They really help us out when we can't be there. They are consistent.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

July 16, 2019

By MELVIN M

I am a current client of this provider

As a general rule for most of the people that they have had here, they provide good care. I like that, in general, they give good services.

Provider Response

Melvin, thank you for leaving this positive review. We are honored to be able to assist you and your family.

June 19, 2019

By EARNESTINE V

I am a current client of this provider

Just them being there and supporting her makes her life a little easier. I like her aide. She really takes her time.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

June 18, 2019

By NALDA T

I am a current client of this provider

The girl who was coming was very attentive and she did everything we asked. I would like to see them improve their communication if someone calls out or isn't able to come in. I would like to be contacted ahead of time if they can't come in.

Provider Response

Thank you for taking the time to leave us a review. We are so sorry that you had a less than perfect experience with our company. We will certainly work with our staffing department to find out what went wrong. Typically, we have a large network of caregivers we can call to help us in times of emergency. We are sorry that we did not respond in a timely manner. Please let us know if this continues by emailing us.

June 18, 2019

By DONALD R_1

I am a current client of this provider

The individual that we have coming over is very helpful. She always speaks in a positive way, and a nurse comes over once a month. I appreciate that they show up on time and keep me informed.

Provider Response

Thanks so much for taking the time to write a review and for your positive feedback. We are genuinely thrilled to hear that you are happy with the services you are receiving and with our caregiving team.

May 30, 2019

By FRANCINE J

I am a current client of this provider

It's good because we communicate and get along pretty good. They help out a lot, and they do a lot for you.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

May 17, 2019

By TREELY W_1

I am a current client of this provider

The caregiver takes on new things, and I don't have to remind her to do things. They couldn't be better than the one we have now.

Provider Response

We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!

April 23, 2019

By GINGER W_1

I am a current client of this provider

They pay attention to her. They give me a really good person to work for me.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

April 12, 2019

By BARBARA B_13

I am a current client of this provider

I would say they have done a lot to help me. They are dependable, I have no problem with them.

Provider Response

Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.

March 25, 2019

By HOWARD M_1

I am a current client of this provider

All I need is some other help so I can do what I need to do. I like them and the way that they are nice. I don't have complaints about anything.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

March 22, 2019

By WOODROW G

I am a current client of this provider

They need to send the caregivers when they are supposed to. They need more staff. Sometimes they don't come.

Provider Response

Thank you so much for this valuable feedback. We take your feedback seriously, and this is how we will get better. I'm sorry that you haven't felt that all caregivers have provided ample attention. We will certainly address this.

March 20, 2019

By DELORES W_1

I am a current client of this provider

I am able to get away from her for a few hours each day and that benefits us both. I have always been able to reach someone. Each person they have sent has met my mother's needs.

March 13, 2019

By STEVE T_1

I am a current client of this provider

Because of them, I am able to go to work. I like the two caregivers that they send out. They treat her like family.

March 13, 2019

By STANLEY & SUSAN C

I am a current client of this provider

They just do what I ask them to do. The people they sent me are quite capable of doing what I want them to do.

March 13, 2019

By LORRAINE P

I am a past client of this provider

My caregiver was fine. She helped me with my anxiety and every-day activities. She helped by being here. She helped with baths. I would like them to be more attentive to a client's needs. They need to more caring instead of condescending.

Provider Response

Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.

March 12, 2019

By RUSSELL C_1

I am a current client of this provider

He gets quite tired but the therapy works well and they work well with him. They could alter the times that they come in. He gets quite tired after they come twice a day.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review! We can easily talk to our teams about staggering the visits to make it better for you and the patient! Thank you for letting us know!

February 28, 2019

By ROGER C_1

I am a current client of this provider

When they come in, they give me a chance to go out and run a couple of errands. The issue I have is not the companies fault but is with the people that don't show up.

February 27, 2019

By WILLARD J

I am a current client of this provider

They would try to help him get out of bed and clean him up. They were on time.

February 25, 2019

By NANCY H

I am a past client of this provider

It was at a time when I really needed them. I have already recommended them to others.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

February 22, 2019

By DELEROS D

I am a current client of this provider

They do what I ask them to do and they are here when they need to be. They are dependable, and they do the job that we asked them to do.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

February 13, 2019

By MILDRED B

I am a current client of this provider

They help me with my personal needs, including bathing. I like the help that they give me. My caregivers are willing to do what I ask them to do.

Provider Response

We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!

February 12, 2019

By MARIE D S

I am a current client of this provider

They can send me caregivers on a day I don't have one. They can check on the clients more often.

Provider Response

Thank you for taking the time to give us this great feedback. We will certainly make sure our office teams are more aware! Also, we will make sure that you have more dependable caregivers and please feel free to email us if this is not happening.

January 29, 2019

By PATRICIA S_8

I am a current client of this provider

They helped me and worked with me. They do what I've asked them to do and the quality they've done it in is good. They are always polite and helpful.

January 25, 2019

By Anonymous_1244

I am a current client of this provider

I think that the helpfulness depends on the individual. Some are alright and some are pretty good. Some of the caregivers need improvement. In the beginning is was a very good experience. They were energetic and motivated. It hasn't been good lately. They know what to do, and they need to do it.

Provider Response

Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

January 21, 2019

By GEORGE G_4

I am a current client of this provider

They do a fantastic job and do anything I ask them to do. They are always on time. They stay the full shift that they are assigned.

Provider Response

Thank you for this wonderful feedback. We appreciate the opportunity to serve you.

January 07, 2019

By JULIANA T

I am a current client of this provider

They are very attentive and the aide walks in and starts working. I am very comfortable with them and with my aide. She understands me and if my aide cannot come I do not want someone else. She is never late.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

December 20, 2018

By JAMES A_1

I am a current client of this provider

He is doing a lot better. I like that they are caring towards us.

Provider Response

Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

December 18, 2018

By JOYCE L_11

I am a current client of this provider

They mainly are here when I really need them. When I call to say I don't need a caregiver, they need to call the caregiver right away and let them know because they don't always do that.

December 15, 2018

By Anonymous_1010

I am a current client of this provider

It's good because I have to have help to get up in the morning and get to bed at night. It's good if you can get a person who really cares.

Provider Response

Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

December 07, 2018

By EDDIE H

I am a current client of this provider

My husband has dementia and I've tried to deal with it on my own, but I couldn't, so I got some help. So far, the girls are great young ladies to work with and I have no problems with anybody.

Provider Response

This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!

December 07, 2018

By HARRY C_1

I am a current client of this provider

I have problems standing, so a lot of the things that require standing, like cooking or cleaning, is where she is helping me most. I seem to only have a legal problem for them not to be able to provide all services I expected, with the liability problems. I want someone who can go on shopping runs and to the post office.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

November 30, 2018

By KUN-SUK S

I am a current client of this provider

My mom doesn't want them there, but they are a great help to me while I'm at work. The people get back with me, and they have good communication.

Provider Response

This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

November 30, 2018

By Doris P_2

I am a current client of this provider

They're really helping me because I don't have to take care of my husband completely now. They send me a good aide. They're an angel.

Provider Response

This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

November 30, 2018

By DOROTHY G. W

I am a past client of this provider

They did what they were supposed to do. The problem was not with them, it was just that I had to pay out of pocket.

Provider Response

Thank you for this feedback. I apologize that you had to pay out of pocket. Should you need care again in the future, we can possibly assist with some resources that can help with paying for personal care services. We have built quite a resource library over 30 years of service. I am pleased to hear the services met your expectations, and hope we have the opportunity to serve you again in the future.

November 19, 2018

By JIMMIE S

I am a current client of this provider

They have not been beneficial because I have not been notified that they were sending somebody new today. They're not consistent with their staffing.

Provider Response

Dear Jimmie S, Thank you for taking the time to provide this feedback. We strive to provide continuity, and consistency with caregivers. I apologize that you have had to have new caregivers assigned to work with you. We hope to have a permanent aide scheduled now, and look forward to the continued opportunity to serve you.

November 19, 2018

By EDWIN C

I am a past client of this provider

I have a bad hip, and I was unable to lift. They were invaluable to me. We had one caregiver, Ashley, that was exceptional. My husband really liked her.

Provider Response

This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

November 19, 2018

By FANNIE G

I am a past client of this provider

The caretaker was late several times, and several times the caregiver would just not show up. Their employees were not dependable, and when we got a dependable person, the office staff couldn't find us another person to replace her.

Provider Response

I am extremely disappointed to hear that Care Advantage was not a solution to your needs. I hope that you have found an agency to meet your needs and as a result are feeling some relief. I will address these concerns with the local branch team. We take this feedback very seriously, and appreciate you taking the time to share. Wishing you the best, Olivia Jones

November 12, 2018

By JIMMIE S_1

I am a current client of this provider

They could show up to work and have someone here. They could improve the quality of staff and improve having people to place in the home.

Provider Response

I am terribly sorry to hear that this is your experience. I hope that you can work with the Office Administrator to resolve these issues. You will be hearing from her today.

November 12, 2018

By TAYLOR T

I am a current client of this provider

They have been very helpful with things that I can't really do on my own. They make sure that I have everything that I need. They could do the things that I ask fully without me having to ask them. I like that they always try to send someone out the same day when the normal aide can't come.

Provider Response

Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

November 12, 2018

By MARINDA B

I am a current client of this provider

We are not able to have them come more often, I just like the aide that we have. They always check to make sure everything is okay.

Provider Response

Thank you so much for taking the time to offer your feedback. I am pleased to hear that things have improved. I apologize that you had an unpleasant experience with the first caregiver that came out. Sometimes it takes a few to find the perfect match. Please reach out directly should you encounter any issues going forward. Thank you for your business, your continued confidence is appreciated.

October 30, 2018

By DONALD R_2

I am a current client of this provider

Right now I use them once a month to clean the house. One time, I made an appointment for something, and they neglected that.

October 23, 2018

By GINNY T

I am a current client of this provider

When I go to work, I don't have to worry about my mother experiencing a tragedy. They have been great. I like the people that come. They always let me know if they will be late.

October 23, 2018

By HANNAH S

I am a past client of this provider

They were very fast and nice with me. From my experience, they were pretty quick and I didn't have any issues. I only had some confusion about billing, and they took care of that.

October 23, 2018

By WILLIAM G_3

I am a current client of this provider

They need to provide more consistent staffing. Since we have been with them, we have gotten a different aide just about every day. There has been no consistency in staffing.

October 12, 2018

By Anonymous_300

I am a current client of this provider

The services allow me to work one day a week and run errands the other days. The person that takes care of my loved one regularly is very considerate, shows up on time, and is dependable.

September 17, 2018

By LEE EDWARD S

I am a past client of this provider

They did what I needed to get done. My caregiver was proficient at what needed to be done. The individual I had was pretty consistent.

Provider Response

Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.

August 31, 2018

By YVONNE H

I am a current client of this provider

They help with grooming and her personal care. They are flexible and provide care when we need it.

August 16, 2018

By VERLENA A

I am a past client of this provider

They need professional caregivers who know what they are doing. The caregivers need to be trained on how to take care of the elderly who are bed bound. They should know how to bathe a person and talk to them. They need to learn how to change bed linens. They have totally unqualified people. They didn't know how to handle my loved one who couldn't get out of bed. I wrenched my back and was out for 6 weeks and they sent the same person back twice.

Provider Response

I am so sorry to hear that this was your experience. I understand that you are no longer an active client with our agency, however, I would like to speak with you further about your experience. During the time of service did you connect with our Home Health Director or Office Administrator about these concerns? These are serious issues, and I would like to ensure that we address them properly to ensure that going forward all clients can be completely satisfied, and that our service are delivered safely. I hope that your back is feeling better, and that you have found a care provider who has been able to provide some relief. I am disheartened that we let you down, and for that I sincerely apologize.

August 16, 2018

By VIOLA H

I am a current client of this provider

She is well taken care of and I don't worry when I leave the house. My caregivers are fantastic and I am very pleased with them. They are good young ladies. Sometimes the office could be better at scheduling things properly.

July 19, 2018

By MOYRA O

I am a current client of this provider

They could send someone who is qualified to wash my loved one. They could give me a permanent person. We had three different people in one day and didn't even know two of them.

Provider Response

Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.

July 19, 2018

By ELIZABETH C_11

I am a current client of this provider

I feel much better knowing someone is here with me. They could provide a little more help in certain areas of care.

July 17, 2018

By MEHRAN N

I am a current client of this provider

I have some issues with them sending so many new people, that makes it different. They change every person every one or two days. Most of the employees are responsible, courteous, and considerate. Some are not up to par but that's how it goes.

July 13, 2018

By ZOILA C

I am a current client of this provider

She helps me by making sure I take my medicine and that I eat. She talks to me. The person that comes is very nice and keeps me company.

July 13, 2018

By WILLIAM M

I am a current client of this provider

I have to do everything for him, so they help me out a lot. I always get what I ask for. They send an aide when I ask for one. I like the way they handle things.

June 28, 2018

By JAMES A

I am a current client of this provider

Having someone around saves me from falling and I get to take Care Advantage van to a wounded. I would tell a friend that I have no complaints about the service. I have trouble falling and I was going up the stairs once and my caregiver put her hand up and caught me.

June 26, 2018

By Anonymous

I am a past client of this provider

The most helpful thing was them just being there to help us. Everyone was very personable.

Provider Response

Thank you for the kind words. It is our pleasure to help.

June 20, 2018

By JAMES C. W

I am a current client of this provider

He is getting better personal care. I think they should keep me more informed about who is coming over. My problems are more with the scheduling that with anything else.

June 14, 2018

By JANE B

I am a current client of this provider

They don't accommodate short notice changes that I have in the schedule. I needed someone yesterday and they never had anyone who take me to the doctor. I had to change my doctor's appointment to different time. They don't accommodate short notice changes.

June 14, 2018

By MARY B_8

I am a current client of this provider

They do not effect my life, but they help my father by helping with general mobility issues. They are dependable and most of the caregivers are respectful and do their job.

Provider Response

Thank you for taking the time to review us. We appreciate the trust that you have given us to take care of your father.

June 13, 2018

By PEARLINE M

I am a current client of this provider

I'm totally blind and I need someone to lead me. They provide the help that I need. They understand when I speak to them.

Provider Response

It is our pleasure, Pearline. We love taking care of you.

May 24, 2018

By CHRISTOPHER K

I am a current client of this provider

I have appreciated everything the caregivers have done for us because I don't have to worry about who will be watching my husband on a daily basis. All of the caregivers have been very attentive to his needs and are willing to be flexible with time.

May 22, 2018

By WILL W

I am a current client of this provider

They help me with my exercises. The caregivers make sure everything is up to date. I like the way that they do my exercises with me.

May 16, 2018

By WAYNE & EMILY T

I am a current client of this provider

I am in a wheel chair and my wife is 75 years old and the person who comes in does everything for us. I think that they need to train their people more, when our caregiver gets sick we do not want anyone else because then we have to train them.

April 18, 2018

By HELEN P_3

I am a current client of this provider

I would like for the care to be earlier in the day. I don't think I need as many hours, but everyone needs different things. They need to do everything that I like them to do.

April 18, 2018

By ELSIE L

I am a current client of this provider

The caregiver thought that my loved one had fallen, but the cell phone went out. The caregiver called the police to see if they can make sure if he had fallen. The caregiver called me when I was at the hospital. I like that they took initiative in investigating more with my loved one. The caregiver is good with helping out.

April 18, 2018

By LINDA "DIANE" J

I am a current client of this provider

They are good, and I like them. They have showed me different things and taught me some stuff that I didn't know. They help wash my clothes and do some light housekeeping.

March 16, 2018

By CAROLYN J

I am a current client of this provider

They're very reliable. I can call them at any unexpected time. They accommodate for what my needs are. It makes me feel very secure.

March 14, 2018

By ANNIE H_3

I am a current client of this provider

The only negative thing is the changing of who comes. I get used to them and then they send another person. The ladies that come are very friendly and wife is happy with them. One of them does her hair. I'm the primary care taker so it give me a break twice a week, which has been great for me.

March 13, 2018

By JUNE T

I am a current client of this provider

I am on a level 1, and I do most things for myself, but my caregiver mostly grocery shops for me. My caregiver is a very nice lady and easy to get a long with. If she can't show, I will get a call, and they will let me know. There is no problem with the office.

March 12, 2018

By DOROTHY P

I am a current client of this provider

The caregiver is very faithful and very attentive to my mother. The caregiver is very helpful and we have been pleased. The caregiver helps my mom with physical needs like foot washing and keeping her oxygen concentrate clean. They cook meals and check her sugar.

December 18, 2017

By Anonymous

I am a past client of this provider

Care Advantage needs to have better trained caregivers. The caregiver that showed up was not experienced. Care Advantage helped free up my time, because the caregivers would sit with my loved one.

December 13, 2017

By ALICE P

I am a past client of this provider

Care Advantage was very prompt in showing up and is very polite. Care Advantage was awesome and a great help. There were a few problems, but it was great. It freed up my time a little bit.

December 13, 2017

By MARY B_49

I am a past client of this provider

Care Advantage has really caring people; they were concerned about my mom. Care Advantage helped us and made our lives better by simply caring for my mother and I.

November 16, 2017

By ADAM Y

I am a current client of this provider

I felt that they were very thorough and in making a good assessment for the needs of the client. It isn't anything that they do or do not do. It's just that the client resists services at times.

November 14, 2017

By KAREN V_7

I am a current client of this provider

I would tell a friend that Care Advantage is very punctual, they call when they say they will, and they follow through with me. Care Advantage has made life easier by being willing to help me out with my lymphadema pump.

November 14, 2017

By GERALD M S

I am a current client of this provider

I would tell a friend that Care Advantage sends caregivers who arrive on time and they take care of me. Care Advantage makes life easier by being here when I need them and to bring me what I need.

November 13, 2017

By ALBERT J

I am a past client of this provider

Care Advantage could improve by paying the caregivers more so they'll do what they're supposed to do. The caregivers tell us they aren't paying much. Care Advantage could have made things easier for my loved one by having the same caregiver come here.

Provider Response

Thank you for your feedback Albert. We have given two significant increases to our caregivers over the last year, the most recent was in July of 2018. We have also made changes to our on-boarding process in an effort to better prepare caregivers for the delivery of service. Your feedback is important to us, and we are thankful that you have taken the time to share. Continuity of care is paramount, I apologize that we didn't provide that for you.

October 25, 2017

By VERA A_2

I am a current client of this provider

Care Advantage gives prompt service. Care Advantage's services are provided through their caregivers, and sometimes their caregivers are not available. They need to staff more caregivers.

October 18, 2017

By KAYE B

I am a current client of this provider

Care Advantage has very compassionate nurse-aides, and they know what the job expectations are. My mother gets care five days a week, and this allows her to be independent and still have the help she needs. She has bonded with her caregiver it helps my mother want to get better.

October 17, 2017

By DONNA M_9

I am a past client of this provider

Care Advantage actually showed up and they are very nice. The caregivers are considerate of me and very professional. The first two caregivers were something I desperately needed. They stayed at night time for me, and one would come back for the day which was very commendable.

October 16, 2017

By EDORA P_1

I am a current client of this provider

I would recommend Care Advantage because the caregivers they send are pretty good, but they always send me different ones. I like that they always send me caregivers on the weekends. However, some of them will do nothing until I tell them what to do. And some of them are on their cell phones or watch my television. Care Advantage makes life easier by coming in and doing things that are too hard for me to do.

September 28, 2017

By DOLLIE E

I am a current client of this provider

I would recommend Care Advantage because my mom and sister have been pleased with the service. For the short time that my mom's been receiving care, it's helped her some. The caregiver does light housekeeping and has gone to the store for her and that's been a big help.

September 15, 2017

By CONNIE B_1

I am a current client of this provider

If a friend had a serious case which required a lot of retention, it stands to have a little bit more attention than what Care Advantage can provide. I'm able to do a lot for myself, but if it were a case with a caregiver that I've had before, I don't know if they could do everything they would need. I don't have a caregiver every day of the week. I once had a caregiver who just slept through her shift on my recliner. If my caregiver is going to be sitting there snoring, I don't want to go and wake her up because I don't think she will do a good job anyways.

August 25, 2017

By JEAN B

I am a current client of this provider

Care Advantage has great caregivers. The services have made my mother's life easier by getting her back and forth to the doctor and getting food. She is alive because of Care Advantage.

August 15, 2017

By KASEY C

I am a past client of this provider

I would call Care Advantage a month and a half in advance to ensure that a caregiver would be available for my daughter, and one time they said that they forgot. I had the name and date of who I spoke with too. I never had a consistent caregiver, and my daughter's care is very specialized, so I would have to take off of work to train these people. It came to the point where I could just work from home and save money. I was having to stay at home and wait for the caregiver and train them. I didn't feel that they could perform simple tasks of transferring my daughter to her wheelchair. I was not impressed with the skill level of the caregivers that were sent to us.

July 28, 2017

By PHILLIP P

I am a past client of this provider

I wouldn't recommend Care Advantage because their caregivers did not seem to know what they were here to do. Care Advantage could have had a positive impact if they had the right attitude about what they were supposed to be doing here.

July 27, 2017

By LEE H

I am a current client of this provider

Care Advantage is dependable, and they are here when they say they'll be. Care Advantage's employees help me with my bath and they fix my breakfast.

July 27, 2017

By Anonymous_526

I am a current client of this provider

Care Advantage's employees in the office do not return my phone calls. My caregivers have made my life easier by being really sweet. They are taking are of me and doing their job.

July 26, 2017

By CHRISTINA D_2

I am a past client of this provider

Care Advantage was dependable and professional. The security of knowing that my mother was being taken care of when I wasn't home was the most helpful part of her services for me.

July 17, 2017

By MICHAEL W_3

I am a current client of this provider

When called for in advance, Care Advantage doesn't seem to always come through. I don't hear from them until the last minute. Care Advantage could make life easier for me by having better communication.

December 10, 2013

By Georgia Glass

I am a past client of this provider

When I was in need of care for my son, I called Care Advantage. They did an excellent job providing care for him. Their staff was friendly and professional. It was nice having peace of mind knowing that he was so well taken care of. I would highly recommend Care Advantage to anyone who was in need of personal care or skilled care assistance for their loved one.

February 28, 2013

By Eileen6

I am a friend or relative of a resident

We've been using Care Advantage since December. It is a Medicaid approved healthcare provider. We interviewed some of the caregivers and chose one. My grandmother is 96 years old. It's the same caregiver that would come in all the time, and she's really good.

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About Care Advantage - Colonial Heights

Colonial Heights, Virginia, is a bustling community offering the perks of city living and the neighborhood feel of a small town. From the thriving Southpark Mall area to Fort Lee to the nearby cities of Petersburg, Hopewell and Chester, this corner of Central Virginia has it going on.

We’re proud to offer Colonial Heights, Petersburg, Hopewell, and Chester residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are.

Serving:

Colonial Heights

Petersburg

Hopewell

South Chesterfield

Dinwiddie

Prince George

Carson

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Photos of Care Advantage - Colonial Heights

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Services and Amenities of Care Advantage - Colonial Heights

Health services

Physical Therapy

Rates

Hourly Rate: $19 $25/Hour

Agency Type

Full Service Agency

Range of services

Companion Care
Personal Care Assistants
In Home Health
Physical Therapy
Occupational Therapy

Types of care

Transportation: Yes
Doctor Visit Companionship
Light Housekeeping
Transfer Assistance
Dressing And Grooming
Bathing And Toileting
Exercise
Blood Work And Other Medical Care
Walking Wheelchair Assistance
Memory Care
Companionship
Meal Preparation
Errand And Grocery Assistance

Travel

Travel Details: Staff Will Travel 30+ Miles To Provide Care.

Screening

In Person Interviews
Reference Checks
Driving Record Check
Residency Confirmation
Drug Screening

Training

Continual Training

Training Areas

Patient Transfers
Stress Management
Family Communication
Transition Issues
Memory Care Training
Ethics
Validation Techniques