Right at Home Knoxville West

Offers Home Care

73 Reviews
Call (865) 412-4501
Right at Home Knoxville West (865) 412-4501
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Reviews of Right at Home Knoxville West

73 Reviews Write a review

Home Care Reviews for Right at Home Knoxville West

August 09, 2022

By Jean N_1

I am a current client of this provider

They have been very helpful. I like that most of the people they have sent out are knowledgeable and cooperative.

Provider Response

Jean, thank you so much for your kind review. You were one of my first client assessments several years ago and it was such a delight when you phoned for a caregiver not long ago. Our caregivers have enjoyed meeting you and providing the care you need.

July 20, 2022

By Yolanda C_2

I am a current client of this provider

If the price was a little more reasonable, I would get the aide to come more often. They could decrease the cost. I really love the aide that we have right now.

Provider Response

Yolanda, thank you so much for your review. I'm so happy you love your caregiver, she is wonderful. I'm sorry the rate is keeping you from adding hours. The worker shortage and inflation have impacted the home care industry as well. Right at Home's rates are competitive to this market. Just as workers are demanding higher pay, caregivers are as well. This has caused rates in the industry to rise. Right at Home West Knoxville is one of the few home care companies to offer shorter shifts to help offset the price of longer shifts. We are not the most expensive, but we are definitely one of the best.

July 06, 2022

By Stephen B_5

I am a current client of this provider

Right at Home has made my experience positive by giving my mother some extra time to do other things. I like Right at Home because they're very flexible with the schedule.

Provider Response

Thank you Stephen for this kind review. It has been our pleasure to do everything we can to meet the needs of your family's unique schedule. I know everyone's needs are different and it's not always easy to accomplish a schedule that's different each day, but it's important for us to do our best to find a way to make it work with the best caregiver possible. Please let me know how we can help your family in the future.

June 06, 2022

By Frances J

I am a current client of this provider

The most helpful has been the staff being able to assist me when I ask for care. I like the caregivers.

Provider Response

Thank you for your comments Frances. You're so precious and just a pleasure to care for.

June 06, 2022

By Lotus P

I am a current client of this provider

The caregiver helps with my bathing. I would recommend them because the caregiver is always doing something she does not just sit around.

Provider Response

Thank you Lotus!! You certainly have an amazing caregiver! It was such a pleasure to meet you and I hope Judy helps you stay in your home for many, many, years.

May 04, 2022

By Anonymous_6003

I am a current client of this provider

They have been well cared for, and he is not declined a lot. They have been consistent on finding caregivers who will work with my husband.

Provider Response

Thank you so much for your kind words. When a client has a progressive disease, it's so important for our caregivers to prevent decline at a level that can assist with. Sometimes having a companion and someone to lookout for you, assisting with mobility and brain stimulation can help slow down disease progression. It is our honor to assist.

May 04, 2022

By Carol F_13

I am a current client of this provider

They help with things like getting her to activates and they help her get dressed. I really like that they listen to our needs and doing their best to meet them.

Provider Response

Thank you Carol, Colleen just adores spending time with you, making sure you’re safe and happy. Thank you for your review of Right at Home.

April 06, 2022

By Brentalynn "Nancy" D

I am a current client of this provider

Right at Home could make my life easier by sending the same caregiver consistently. I like Right at Home because they communicate via text message.

Provider Response

We are so blessed to have your Mother-in-Law as a client. Meeting her was a delight and I know our caregivers love working with her. Any time a client requires a large number of hours of care weekly, multiple caregivers are required to provide the service. No one caregiver is willing to work 75-80 hours a week. We have the same caregivers caring for her each week, however, as caregivers require days off for family illnesses or personal illnesses, we must keep them home. Our number one goal is to ensure a caregiver to provide care for our clients and not leave a client without care.

March 04, 2022

By Charles K_13

I am a current client of this provider

They help get him dressed and out of bed. I haven't had the best service, but maybe we found someone now that will stay with us.

February 15, 2022

By Kathy G_12

I am a current client of this provider

Some of them have been excellent and others are not as good. For the most part, they have been very efficient. It has taken some major stress off my brother-in-law and sister. I like that they have never failed to provide the help that we need and they try to make sure that they match a person to the needs we have.

Provider Response

Kathy, it warms my heart to know what we've provided consistent assistance for you and have given your family peace of mind and less stress. In our assessment process, we learn as much as we can about you, the client in order to make the best match possible. Many times we get it right the first time. But sometimes it takes more than one try to find the perfect match. I'm so happy you are pleased with your current caregiver. I know she adores you.

February 03, 2022

By Patsy D_2

I am a current client of this provider

They really want to stay in their home and this is helping them do that. We might need them to come more often in the future. They have a lot of follows up. I like the interview process. They worked with us until we found a really good fit. They are gracious, and the price is reasonable. We feel very confident in them. We can call them anytime.

Provider Response

Thank you so much Patsy, it has been one of my greatest pleasures to help you stay in your home more comfortably. We are here anytime you need us because your peace of mind is what drives us to be one of the best in the area. You know I'm only a phone call away.

January 24, 2022

By Anonymous_5707

I am a current client of this provider

They could have more accommodating hours. I like the friendliness of the staff and the caregivers.

Provider Response

Please give me a call and let me know what hours work best for you. Perhaps now we can provide service at your more convenient time.

January 06, 2022

By Margaret H_18

I am a current client of this provider

It's made a huge difference. She's been getting some companionship and the lady that has been coming in does a lot of the housework and some of the cooking. She's a friend of ours so we already knew her and was comfortable with her. Everyone who has come in has been really great. The people I've dealt with are very friendly and helpful. The ladies there are just as sweet as can be and I love working with them.

Provider Response

I'm so thrilled that Renee was available at the time you needed assistance with our mom the most. She's an amazing caregiver and so happy to take care of someone she already knows and loves.

December 16, 2021

By Betty S_30

I am a current client of this provider

The caregivers take care of the client's personal hygiene because she can't take care of herself. Twice a week, I don't have to worry about the client at all. I can breathe easily for the first time in a long time. This agency is detail-oriented and prompt. They're the best service I've worked with. Their price is agreeable, and I honestly can't think of anything they can improve on.

Provider Response

It is such a pleasure to take care of your loved one. Meeting her was a delight and our caregiver has just fallen in love with her sense of humor and kindness. We at Right at Home really appreciate the honor of providing excellent care for her.

November 19, 2021

By Tom F_11

I am a past client of this provider

We couldn't have done it without this agency. This agency worked with us.

September 21, 2021

By Lisa Keister

I am a current client of this provider

I have been using Right at Home for year now and highly recommend their services. I have been living with MS for the last 25 years. My mobility has slowly been diminished to nothing. I use Right at Home for showering, dressing, meal prep, driving me in my mobility van to light housework. I have had several different caregivers over the last year. They have all been professional, prompt and kind. I have always been well taken care of and have enjoyed them. The office staff is fabulous. They communicate well with me and work hard funding the right caregiver. If a scheduling issue arises, they do not hesitate to come themselves. Right at Home has been wonderful to work with. They have really helped me live a more comfortable and pleasant life!

Provider Response

Thank you so much for this kind review Lisa. It is a pleasure to send you excellent caregivers to help make your day easier.

November 19, 2020

By Kana

I am a current client of this provider

I must say I have with over 20 caregivers with other organizations and in the last 9 months, and Ashley, though I've never met her face to face, tops them all by a long run. She actually gives mental, emotional AND physical support and has gone so far beyond in helping than I could have imagined. You all are lucky to call her yours and we're so lucky to have found you guys! Thanks for all you do.

April 16, 2020

By Cheryl

I am a current client of this provider

When we suddenly found ourselves in need of caregivers for a family member, we turned to Right at Home of Knoxville. Knowing that we were relieved of the details of interviewing and employing individual caregivers was a burden lifted. Jay, the owner, and her staff have worked diligently over the past year to place caregivers who would be a good fit. We are incredibly grateful for all the assistance that Right at Home has provided so our loved one could remain in her home.

March 10, 2020

By Rosita S

I am a current client of this provider

It has made it much easier to handle my loved one with them. We went through several different agencies to find someone who could handle my loved one and her needs. When the caregiver met her, they clicked immediately. She is an excellent caregiver and can handle all of my loved one's mood swings and forgetfulness, she is a prefect fit.

February 11, 2020

By Anonymous_3292

I am a current client of this provider

They need to send someone who has better training and people that truly care. I would like for them to be more consistent with the caregivers that are coming here.

December 12, 2019

By John B_37

I am a current client of this provider

First and foremost, they have helped me deal with the loss of my wife. Everything has been good, but specifically the promptness and friendliness have been great.

December 12, 2019

By Mike H_5

I am a past client of this provider

They were here when they needed to be. There were some days when my husband was left alone because there were days they couldn't be here. Our caregiver kept him busy. He was very good at getting his meals together, and he made sure my loved one ate.

November 20, 2019

By Augusta B

I am a current client of this provider

When my loved one needs anything, they are prompt in helping her. They could pay more money.

November 12, 2019

By Sharon P_12

I am a current client of this provider

They help me by being here and paying attention to her heeds. I think that the nurses have an understanding of my wife's needs, and they seem to comply and apply their knowledge to keep her comfortable.

October 10, 2019

By Charles D_5

I am a current client of this provider

I cannot do things by myself, and the people that work for them are very well trained, and I trust them. It makes life easier to be able to leave and run errands and know that someone is here. They meet my needs, and they are efficient in handling my needs, and they get people here on time.

September 25, 2019

By Lori D_3

I am a past client of this provider

It made a big difference. It had a big impact on my life because I was able to leave, so that was awesome. I had three different people, and I liked each and every one of them.

September 10, 2019

By Dorcas H_1

I am a current client of this provider

I like that they are on time. I like their safe driving.

August 19, 2019

By Glen N

I am a current client of this provider

They are able to drive places for me, which really helps. This caregiver is really good. I like the caregiver that comes because they do a good job.

August 19, 2019

By Anonymous_2296

I am a past client of this provider

There was someone there at night. The ones that they sent stayed up all night, and if there were any issues, they contacted the nurse. They were really good to work with. The first time I used them, I was able to contact them on a weekend, and they had someone available the next day. The next time, she was able to do the paperwork really quickly.

August 01, 2019

By Tamara

I am a current client of this provider

I'm using Right at Home for my husband, and the person is excellent. Communication and service are good. They make sure he doesn't fall, do light housekeeping and cooking if need be, and little things my husband can't do on his own.

July 29, 2019

By Rose H_8

I am a current client of this provider

They make people available in distressing and hard conditions. They are working very hard in a tough situation to take care of my loved one.

July 18, 2019

By Teresa S

I am a current client of this provider

They help me with my bed and help me get my shoes on. I like that the caregiver comes in to do what she is supposed to do.

June 27, 2019

By Jim P_8

I am a current client of this provider

The service allows me to do the things I need to do to support my wife. They send substitutes who can't do the job. Sometimes, they physically can't do it or they don't know how. The regular caregivers are great.

May 20, 2019

By Joy S_1

I am a current client of this provider

It's made my life a whole lot easier. I don't have to worry when I go to work. I couldn't ask for a better caregiver for my wife.

March 14, 2019

By Berle A

I am a current client of this provider

It's helped me tremendously. I've come a long ways since I started with them. I haven't had any direct dealing with them, except when I first started. They got me with a caregiver that's doing things right and I'm very satisfied.

February 25, 2019

By Robert B_29

I am a current client of this provider

There are so many ways they help, but they just take care of me. They help with bathing and cooking food. They are reliable, and they care about their patients. They respond to my requests.

January 17, 2019

By Phyllis S_2

I am a current client of this provider

Depending on who comes, they usually help straighten up the bedroom. I would recommend them; they are fine. I sit here and whatever they do is usually fine.

December 19, 2018

By Lilly Jean D

I am a current client of this provider

There are things that they can do different, like spending more time to make a caregiver and a client match instead of sending so many to me. I like that they are dependable.

December 14, 2018

By Ann H_9

I am a current client of this provider

They come, and stay, and help me get around. They have been faithful in coming.

October 16, 2018

By Glenda R

I am a current client of this provider

They were very good. They took care of Glenda, changed her bed, and gave her drinks. They have always been very accommodating.

September 18, 2018

By Gene B_3

I am a past client of this provider

Just having the service itself helped tremendously. I can't think of any ways they could have impacted us more. I think the caregivers could have been on time and not had nails that were two inches long.

August 16, 2018

By Virginia S_6

I am a current client of this provider

I have a fracture in my vertebrae and my husband has dementia. We really needed help and it has been wonderful. I would recommend them because of the quality of the people they send, the quality of the care, and the screening process. They match people up with the caregivers.

August 15, 2018

By Donald S

I am a past client of this provider

I had fallen and broken my leg, and I wasn't able to drive. The caregiver was able to drive me to the grocery store and to the doctor's appointments. One caregiver was just a jewel.

August 15, 2018

By Imogene R

I am a current client of this provider

It is a huge relief. They just keep me in the loop. The care they give is awesome. They cater to my mom. She is always here.

July 27, 2018

By Marcella C

I am a current client of this provider

They've been really helpful in helping me organize things and doing things in the proper manner. They help me think ahead where it is hard for me in my condition. It's hard to say all that she is good at. She thinks ahead and helps me to do things ahead of time.

June 14, 2018

By Arthur B_8

I am a current client of this provider

They have helped the most just by being here to guide my loved one and to provide a meal if he needs one. I would say they are very polite, efficient, caring, and do what I ask them to do.

June 14, 2018

By Mary L

I am a current client of this provider

She is perfectly fine. It really helps my life. I can walk out of the house and feel safe. I felt comfortable leaving the house when the caregivers are here. I would definitely recommend them. So far with the people, there is no real problem. There is a trust that when I walk out the door, she will be taken care of.

May 16, 2018

By Diana L

I am a past client of this provider

They made life easier by doing everything I needed them to do. I like the quality of caregivers that they sent. They were just wonderful.

April 17, 2018

By Horace W

I am a past client of this provider

They are very accurate and on time. I could actually go out shopping and get out when someone was here.

March 13, 2018

By Thadius G

I am a current client of this provider

They listen to you and the person in charge comes to the home and listens to you. They show up on time. When I have to go to work, they are there. They do what I ask.

March 13, 2018

By Beth L_3

I am a current client of this provider

The care I have received from Right at Home has been wonderful. They are very prompt and they visit with me after we get through with getting ready! I only see my caregiver a couple of times a week. I'm so glad that they are there, as my family is gone all the time and I get to visit with someone while they're gone. The only time I haven't liked a caregiver, they removed her.

February 15, 2018

By Debbie

I am a past client of this provider

They provided day time care and eventually progressed to 23-hour care for my aunt's uncle. They sent caregivers that went over and above and even took care of an aging dog. When issues happened, they took care of it in a professional manner. They were dependable and tried to get consistent caregivers for my family. Recommended highly.

December 14, 2017

By Cyndy B

I am a past client of this provider

I've liked the caregivers. Right at Home is there when I need them.

December 14, 2017

By Ralph D

I am a current client of this provider

Right at Home's people are really friendly and do their job well. Right at Home help with my dad a lot. They do cleaning, and it makes it a lot easier on us.

December 11, 2017

By Joe H_4

I am a current client of this provider

The caregivers that I have now have been outstanding. Right at Home helps me because they are able to help my wife as well.

November 14, 2017

By Pat H

I am a past client of this provider

Right at Home offered a very professional service and worked with me to establish care at the level that I needed for my wife. My wife was very upset at the idea of having a caregiver from Right at Home, even though the care was needed, and she didn't respond very well to the service from them.

October 13, 2017

By Jessica V_2

I am a current client of this provider

Right at Home is good at placing caregivers and covering shifts. Right at Home gives me help when I am unable to help myself.

December 28, 2016

By Kathy Massengale

I am a current client of this provider

I am thankful I have them here. I couldn't make it without Brittany's help.

December 10, 2016

By Robert Justice

I am a current client of this provider

I think the service is great.I complain sometimes but over all its great

November 22, 2016

By Ash566528

I am a current client of this provider

Great Care providers

June 30, 2016

By D.K. Thomas477004

I am a current client of this provider

The caregiver sent to our home is excellent, Misty. My mom loves her.

December 29, 2015

By Richard Haynes1

I am a past client of this provider

Very well run Right at Home franchise. All CNAs and homemaker category personnel have been more than adequate. Some were exceptional.

August 21, 2015

By Dave38

I am a current client of this provider

We interviewed three or four in-home and decided on Right at Home. It has been very good, and they have been very cooperative as far as getting people here when we need it. They have maintained the same individual level as one of our concerns was we want to make sure that there was the same person coming back. As far as I know, the caregivers are fine, and I have heard no complaints from my wife. They have indicated the scheduling and billing with no changes on prices.

August 18, 2015

By cousin of Faye

Other

Samantha has been caring for Faye a few months now, and shes fantastic with her. She makes sure shes hydrated, fed and very clean. She keeps the house clean and her compassion really shows. Id reccomend her for in home health care anytime.

June 04, 2015

By Becky Frye

I am a current client of this provider

Samantha is very attentive to my aunt. She lets me know what is going on during the day while I am at work. She makes sure my aunt eats three meals each day and keeps her hydrated. Samantha makes sure the house is clean and neat and that my aunt is clean. I would like for Samantha to work as many shifts as possible. I would give her an A+.
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About Right at Home Knoxville West

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

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