Nurses were overworked - caseloads too high. Talked over my parent about other patients with regularity. The aide was wonderful and visited as needed. Nursing staff not so available. Family support was terrible. I would not recommend this hospice. However, there are caring staff that work here. Heartland did a 'good enough' job.Provider Response
Ms. EHW, we are sorry that you had a negative experience with your parent's care and some of the staff at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line.