Helping Hands Healthcare

We are using Helping Hands for my mom. It took them a couple of weeks to provide us with someone. There have been a lot of times when the caregiver did not show up or was not on time. I am not very happy with the agency. My mother used to go to church, but she can no longer do so because we can't get a provider in early enough to get her dressed so that she can catch the bus and make it in time. She has missed three doctor's appointments because the caregivers were never there on time. They need to be more organized and give better training to their people.

I did comparison between Helping Hands and the other agencies that were listed, and for the most part they ranked pretty high as far as services that they provide as well as being the highest in response as far as how the customers value their services. It is the third week of providing the service, and it is going OK. It is good, and right now we requiring a specific type of service from them; they are working to accommodate us.